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2015-06-10 VHC Agenda PacketCalifornia Public Records Act ("PRA"): In compliance with the PRA, the documents pertaining to agenda items, including attachments, which are presented to the Vernon Housing Commission in open session are available for public inspection. They may be inspected during regular business hours in the Office of the City Clerk at Vernon City Hall, 4305 Santa Fe Avenue, Vernon, California 90058, no prior appointment necessary, and on the City’s website at www.cityofvernon.org. Americans with Disabilities Act (“ADA”): In compliance with the ADA, if you need special assistance to participate in the meeting, please contact the Office of the City Clerk at (323) 583-8811. Notification of at least 24 hours prior to the meeting or time when services are needed will assist the City staff in assuring that reasonable arrangements can be made to provide accessibility to the meeting or service. Agenda Regular Meeting of the Vernon Housing Commission Wednesday, June 10, 2015, 6:00 p.m. Council Chamber 4305 Santa Fe Avenue Vernon, CA 90058 Michael Hughes, Chairperson Melissa Ybarra, Vice Chairperson Eric Gustafson, Commissioner Henry Haskell, Commissioner Hector Garcia, Commissioner John Kriste, Commissioner Steven Froberg, Commissioner CALL TO ORDER & FLAG SALUTE CHANGES TO THE AGENDA PUBLIC COMMENT - At this time the public is encouraged to address the Vernon Housing Commission on any matter that is within the subject matter jurisdiction of the Commission. The public will also be given a chance to comment on matters which are on the posted agenda during Commission deliberation on those specific matters. MINUTES 1. Minutes of the Regular Vernon Housing Commission Meeting held March 11, 2015, to be received and filed. INTRODUCTORY BUSINESS 2. Self-introduction of newly appointed Commissioner Steven Froberg (Non-Council Resident Seat). Vernon Housing Commission Meeting Agenda June 10, 2015 Page 2 of 4 DISCUSSION AND POSSIBLE DIRECTIVES TO STAFF 3. Proposed Guidelines Regarding Tenant and Landlord Responsibilities. Recommendations A. Find that discussion of the proposed Guidelines Regarding Tenant and Landlord Responsibilities is exempt under the California Environmental Quality Act (“CEQA”) because such is not a “project” as that term is defined in the CEQA Guidelines section 15378, and even if it were a project, it would still be exempt in accordance with Section 15061(b)(3), the general rule that CEQA only applies to projects that may have a significant effect on the environment; and B. Hold a discussion on the proposed Guidelines Regarding Tenant and Landlord Responsibilities and provide direction to staff regarding any revisions to said document and any additional work or related activities requested or required. 4. Results of March 2015 Tenant Satisfaction Survey. Recommendations: A. Find that the receipt of the results of the March 2015 Tenant Satisfaction Survey is exempt under the California Environmental Quality Act (“CEQA”) because such is not a “project” as that term is defined in the CEQA Guidelines section 15378, and even if it were a project, it would still be exempt in accordance with Section 15061(b)(3), the general rule that CEQA only applies to projects that may have a significant effect on the environment; and B. Receive and file the results of the March 2015 Tenant Satisfaction Survey. 5. First Responder Leasing Priority and Related Issues. Recommendations: A. Find that discussion regarding the first responder leasing priority and related issues is exempt under the California Environmental Quality Act (“CEQA”) because such is not a “project” as that term is defined in the CEQA Guidelines Section 15378, and even if it were a project, it would still be exempt in accordance with Section 15061(b)(3), the general rule that CEQA only applies to projects that may have an effect on the environment; and B. Hold a discussion to consider whether first responders should continue to receive a priority in leasing residential units and related issues, including among other things, the on-going verification of first responder status, implications of changes in first responder status during tenancy, and occupancy requirements for first responders, and provide direction to staff regarding proposed procedures or related documents or information that should be presented to the Commission at a future meeting. Vernon Housing Commission Meeting Agenda June 10, 2015 Page 3 of 4 JUNE LOTTERY AND WAIT LIST 6. In accordance with Section 3, Random Selection of Potential New Leasees, of the Vernon Housing Commission Lease-Up Procedures for New Tenants, separate lottery drawings of all Expression of Interest Forms and Unit-to-Unit Transfer Request Forms received between 5:01 p.m. on December 9, 2014, and 5:00 p.m. on June 9, 2015, will be conducted to create a wait list for all units that become available June 10, 2015 or later. LOTTERY FOR REMODEL ORDER OF VERNON UNITS 7. In response to a recommendation by the Commission, the City Council has authorized the remodel of the seven Vernon units that were not remodeled in 2007/2008. In order to determine the order in which the units will be remodeled, a lottery drawing will be conducted. ORAL REPORTS, PRESENTATIONS & COMMENTS FROM STAFF AND COMMISSION MEMBERS 8. Update on City Council’s response and actions related to the Commission’s recommendation that the City sell all five City-owned housing units in Huntington Park. 9. Update on City Council’s response and actions related to the Commission’s recommendation that the City remodel the remaining seven City-owned housing units in Vernon that were not remodeled as part of the 2007/2008 remodel project to the same standard utilized in 2007/2008. 10. Presentation of fiscal year 2015-2016 budget. 11. Quarterly housing report to be presented by the Director of Public Works, Water & Development Services. 12. Vernon Village Park progress report to be presented by the Director of Public Works, Water & Development Services. 13. Brief reports, announcements, or directives to staff from the Commissioners and Commission Officers. SECOND PUBLIC COMMENT - The public is encouraged to address the Vernon Housing Commission on any matter that is within the subject matter jurisdiction of the Commission. / / / / / / / / / Vernon Housing Commission Meeting Agenda June 10, 2015 Page 4 of 4 ADJOURNMENT I hereby certify under penalty of perjury under the laws of the State of California, that the foregoing agenda was posted on the bulletin board at the main entrance of the City of Vernon City Hall, located at 4305 Santa Fe Avenue, Vernon, California, and on the City’s website, not less than 72 hours prior to the meeting set forth on this agenda. Dated this 4th day of June, 2015. By: ________________________________ Maria E. Ayala City Clerk MINUTES OF THE REGULAR VERNON HOUSING COMMISSION MEETING HELD WEDNESDAY MARCH 11, 2015, IN THE COUNCIL CHAMBER OF THE CITY HALL LOCATED AT 4305 SANTA FE AVENUE, VERNON, CALIFORNIA MEMBERS PRESENT: Michael Hughes, Melissa Ybarra, Henry Haskell, and John Kriste MEMBERS ABSENT: Hector Garcia and Eric Gustafson The meeting was called to order at 6 p.m. by Chair Hughes; Vice-Chair Ybarra led the flag salute. CHANGES TO THE AGENDA Chair Hughes announced that there were no changes to the agenda. PUBLIC COMMENT Chair Hughes announced that this was the time allotted for public comment and inquired whether anyone in the audience wished to address the Commission. The public will also be given a chance to comment on matters which are on the posted agenda during Commission deliberation on those specific matters. Diana Gonzalez (Resident) Expressed concerns over: response times to provide repair and maintenance to rental unit; having “part-time” staff providing response to requests for repair and/or maintenance; communication and accessibility to staff from residents. Commission members had questions regarding the concerns expressed. Kristen Enomoto (Deputy City Administrator) provided responses to concerns and questions. Monica Rodriguez (Resident) Expressed concerns over potential mildew in the bathroom of her rental unit. Ms. Rodriguez also inquired as to how the lease may be renewed. Chair Hughes, Ms. Enomoto, and Bill Fox (Director of Finance) provided responses and information. MINUTES 1. Minutes of the Regular Vernon Housing Commission Meeting held December 10, 2014, to be received and filed. 2. Minutes of the Special Vernon Housing Commission Meeting held December 10, 2014, to be received and filed. Regular Vernon Housing Commission Meeting Minutes March 11, 2015 Page 2 of 4 It was moved by Haskell and seconded by Ybarra to approve the Minutes listed above. Motion carried, 4-0. OLD BUSINESS 3. Potential Commission Recommendation to City Council Regarding the Divestment of City of Vernon-Owned Housing Units Located in Huntington Park. Recommendations: (1) Find that the discussion and potential action(s) contemplated in the staff report are exempt under the California Environmental Quality Act (CEQA) in accordance with Section 15061(b)(3), the general rule that CEQA only applies to projects that may have an effect on the environment; and (2) Hold a discussion regarding the extent to which City ownership of housing units located in Huntington Park continues to provide public benefits that are sufficiently adequate to merit ownership or whether the public interest would be served by the City divesting its ownership in said units; and (3) Provide direction to staff regarding any recommendations to be submitted to the City Council regarding the potential divestment of City-owned housing units in Huntington Park. If divestment is recommended, the Commission should also develop and recommend a specific sales program or plan. Ms. Enomoto provided a brief report on the five City-owned units in Huntington Park. The Commission held discussion regarding the units, sale of, and where revenues might b e directed. Ms. Enomoto and Mr. Fox provided responses to questions. It was moved by Ybarra and seconded by Haskell with motion carried, 4-0 to: Recommend to the City Council to have an appraisal conducted of the City-owned housing units in Huntington Park by a professional service and sell the units at fair market value. NEW BUSINESS 4. Summary of Annual Maintenance Inspection Results and Update on Development of a Proposed Capital Improvement Plan for City of Vernon-Owned Housing Units. Recommendations: (1) Find that the proposed actions are exempt under the California Environmental Quality Act (CEQA) in accordance with Section 15061(b)(3), the general rule that CEQA only applies to projects that may have an effect on the environment; and (2) Receive and file a summary report of annual maintenance inspection results for City of Vernon-owned housing units (Exhibit A); and Regular Vernon Housing Commission Meeting Minutes March 11, 2015 Page 3 of 4 (3) Authorize the development of a two-part Capital Improvement Plan for City- owned housing units and provide direction to City staff regarding particular provisions of said plan. Kevin Wilson (Director of Public Works, Water and Development Services) provided an oral report. The Commission held considerable discussion on the item with staff responding to questions. Two (2) recommendations were issued by the Commission on separate motions as follows: (1) It was moved by Haskell and seconded by Ybarra, with the motion carried, 4-0 to: Remodel the 7 housing units that have not yet been remodeled (to the previous standard) as soon as possible. (2) It was moved by Haskell and seconded by Kristen, with the motion carried, 4-0 to: Have staff acquire a professional consultant to set a timetable for the standardized renovation and upgrading. ORAL REPORTS & COMMENTS FROM STAFF AND COMMISSION MEMBERS 5. Announcement of resignation of Commission member Michael McCormick and status of vacant Resident (Non-City Council Member Seat). Ms. Enomoto reported on: the vacant Commission seat; applicants to be considered for the vacancy; future vacancy and advertisements. 6. Status report on letter from “concerned resident” dated February 14, 2015, issued to members of the Vernon Housing Commission and certain City Staff assisting the Commission. Ms. Enomoto reported on the City’s response to the February 14 letter. 7. Quarterly housing report to be presented by City Finance Director. Mr. Fox provided a PowerPoint presentation on the item. 8. Vernon Village Park progress report to be presented by the Director of Public Works, Water & Development Services. Mr. Wilson provided an update on the housing development. Regular Vernon Housing Commission Meeting Minutes March 11, 2015 Page 4 of 4 9. Update on proposed zoning amendments related to housing matters to be presented by the Director of Public Works, Water & Development Services. Mr. Wilson provided an update on the proposed zoning amendments. 10. Update on potential upcoming agenda items, including results of annual Tenant Satisfaction Survey, potential staffing modifications, rental rate review information, and anything that may impact staff recommendations to City Council regarding the fiscal year 2015-2016 budget. Ms. Enomoto provided information on pertinent agenda items for the next Commission meeting in June. 11. Brief reports, announcements, or directives to staff from the Commissioners and Commission Officers. Commissioner Ybarra requested that pertinent contact information be provided to residents and/or tenants. SECOND PUBLIC COMMENT Chair Hughes announced that this was the time allotted for public comment and inquired whether anyone in the audience wished to address the Commission. Diana Gonzalez (Resident) Expressed concerns over the lack of availability of local Public Park, swimming pool, and/or basketball courts for residents. Ms. Enomoto provided information on the topic. With no further business, 8:13 p.m., it was moved by Ybarra and seconded by Kriste to adjourn the meeting. Motion carried, 4-0. ________________________ Michael Hughes Chairperson ATTEST: _________________________ Maria E. Ayala Secretary RECEiVED JUN 03 2015 CITY CLERK'S OFFICE STAFF REPORT CITY ADMINISTRATION DATE: TO: FROM: RE: June 10, 2015 Honorable Vernon Housing Commission Mark C. Whitworth, City Administrator/Commission Direct Originator: Kristen Enomoto, Deputy City Administrator Discussion of Proposed Guidelines Regarding Tenant and Landlord Responsibilities Recommendations A. Find that discussion of the proposed Guidelines Regarding Tenant and Landlord Responsibilities is exempt under the California Environmental Quality Act ("CEQA") because such is not a "project" as that term is defined in the CEQA Guidelines section 15378, and even if it were a project, it would still be exempt in accordance with Section 15061(bX3), the general rule that CEQA only applies to projects that may have a significant effect on the environment; and B. Hold a discussion on the proposed Guidelines Regarding Tenant and Landlord Responsibilities and provide direction to staff regarding any revisions to said document and any additional work or related activities requested or required. Backqround At the March I1,2015 meeting, one of the Commissioners requested that staff draft a document outlining the responsibilities of tenants in comparison to the responsibilities of the Landlord. With assistance and guidance from Legal Counsel, staff assisting the Commission drafted the attached Guidelines Regarding Tenant and Landlord Responsibilities ("Guidelines"). Staff recommends the Commission hold a discussion regarding the proposed Guidelines and advise staff of any revisions it wishes to make. The discussion should also address when, how frequently, and in what form or manner the Commission believes would be the most effective dissemination of such a document. Staff will be prepared to offer its thoughts and suggestions on these topics. Once the discussion concludes and staff receives any additional direction from the Commission, a final draft will be prepared and presented for adoption at a subsequent meeting. Page I of2 For reference, Sections l0 and ll of the form Residential Lease outlining the Tenant's responsibilities relating to the condition and maintenance of the respective property are included below: IO. CONDITION OF PREMISES: Tenant represents and warrants that Tenant has examined the Premises and, all appliances, landscaping and fixtures, including smoke detector(s) and carbon monoxide detectors, and Tenant acknowledges these items are in good and operable condition. 11. MAINTENANCE: A. Tenant shall properly use, operate and safeguard the Premises, including maintaining any landscaping and appliances, and all mechanical, electrical, gas and plumbing fixtures, and keep them and the Premises clean, sanitary and well ventilated. Tenant shall be responsible for checking and maintaining all smoke detectors and carbon monoxide detectors and any additional phone lines beyond the one line and jack that Landlord shall provide and maintain. Tenant shall immediately notify Landlord's Building Maintenance Department of any problem, malfunction or damage. Tenant shall be charged for all repairs or replacements caused by Tenant, pets, guests or licensees of Tenant, excluding ordinary wear and tear. Tenant shall be charged for all damage to Premises resulting from failure to report a problem in a timely manner. Tenant shall be charged for repair of drain blockages or stoppages, unless caused by defective plumbing parts or tree roots invading sewer lines. B. Tenant shall maintain, repair as necessary and water the garden, landscaping, trees and shrubs. C. Tenant's failure to maintain any item for which Tenant is responsible shall give Landlord the right to hire someone to perform such maintenance, and Tenant shall reimburse Landlord for Landlord's actual cost thereof, as additional Rent, within ten (10) days after written demand. As indicated in the proposed Guidelines, please note that one of the suggested provisions would require an amendment to the form Residential Lease. Fiscal Imoact There is no known or anticipated fiscal impact associated with the discussion and possible subsequent actions contemplated in this staff report. Attachment(s) l. Proposed Guidelines Regarding Tenant and Landlord Responsibilities Page2 of2 Attachment 1 Proposed Guidelines Regarding Tenant and Landlord Responsibilities Vernon Housing Commission Guidelines Regarding Tenant and Landlord Responsibilities Proposed June 10, 2015 Consistent with the terms of the standard Residential Lease ("Lease") for rental of City of Vernon owned residential property and related policies and procedures adopted by the Vernon City Council and/or the Vemon Housing Commission, the following is intended to serve as a set of general guidelines regarding the main responsibilities of the Tenant and the Landlord as identified in the Residential Lease. To the extent any of the guidelines below conflict with any of the provisions of the Lease, the provisions of the Lease shall govern. If you have questions regarding your responsibilities as a Tenant, you should contact Jon Dougherty at idoueherty@ci.vernon. ca.us or (3 2 3 ) 826-1 47 2. Tenant Resoonsibilities Overview A Tenant must take reasonable care of and maintain in a good, safe condition a Tenant's rented property and any common areas, such has hallways near his/her unit, to which a Tenant has access and the right to use. A Tenant also must repair or pay for repair of any and all damage that he/she causes, or that is caused by a Tenant's children, occupants, guests, invitees, or pets as outlined in the Lease and California Civil Code Section 1941.2. Tenant responsibilities include: o Inspection of residence prior to moving in to verify that all appliances, landscapinS, and fixtures including smoke detectors and carbon monoxide detectors, are in good and operable condition. Should something not be operational, the Landlord must be immediately notified in order to take corrective action. Keep the premises clean and sanitary. Use and operate gas, electrical and plumbing fixtures properly. Examples of improper use include overloading electrical outlets, flushing large, foreign objects down the toilet, and allowing any gas, electrical or plumbing fixtures to become filthy. Dispose of trash and garbage in a clean and sanitary manner. Do not destroy, damage, or deface the premises, or allow anyone else to do so. Do not remove any part of the structure, dwelling unit, facilities, equipment or appurtenances, or allow anyone else to do so. Immediately notify Landlord of any damage to or non-working smoke detectors and carbon monoxide detectors. Vernon Housing Commission Guidelines Regarding Tenant and Landlord Responsibilities Proposed June 10, 2015 Notify the Landlord when door locks, window locks, security devices, smoke detectors, carbon monoxide detectors, or other such security or safety devices are not operating properly. Storage areas and garages must be kept free of flammable or explosive materials, such as gasoline and ammunition. Notify the Landlord of all necessary repairs or replacements. The Tenant will be responsible for repairs or replacements caused by the Tenant, the Tenant's children, occupants, guests, invitees, or pets, or licensees of Tenant, excluding normal wear and tear. Such repairs or replacements can be done by the Tenant, a licensed and insured contractor on behalf of the Tenant, or by the Landlord at the Tenant's expense. Tenant will be charged for all damage to premises resulting from failure to report a problem in a timely manner. Landlord Responsibilities Overview The Landlord is required to maintain the habitable condition of its rental properties. During the term of any Lease, the Landlord is responsible for maintenance, repairs, and replacements that are the result of normal wear and tear and are necessary to keep the property habitable. The Landlord is NOT responsible for repairing damage caused by the Tenant or the Tenant's children, occupants, guests, invitees, or pets. Landlord responsibilities include: o Effective waterproofing and weather protection of the roof and exterior walls, including windows and doors. Maintenance of plumbing facilities in a proper working order, including hot and cold running water, and connection to a sewage disposal system. Maintenance of electric, gas, heating, and air conditioning systems in proper working order. Clean and sanitary buildings, grounds and appurtenances (for example, a garden or a detached garage), if any, which are free from debris, filth, rubbish, garbage, rodents and vermin (except that debris, filth, rubbish, or garbage caused by the Tenant shall be cleared at the Tenant's expense). o Adequate trash receptacles in good repair. Vernon Housing Commission Guidelines Regarding Tenant and Landlord Responsibilities Proposed June 10, 2015 o Floors, stairways and railings in good repair. o A working toilet, wash basin, and bathtub or shower. The toilet and bathtub/shower must be in a room that is vented (either by mechanical means or by an openable window), and that allows for privacy. o A kitchen with a sink, which is made from a nonabsorbent material such as cast iron, porcelain, or steel. o Natural lighting in every habitable room through windows or skylights. A window in each habitable room must be able to open unless there is a mechanical ventilation system provided. o Safe fire or emergency exits leading to a street, hallway, parking lot or assembly area. Stairs, hallways and exits are to be kept litter free. . Operable locks on the main entry doors and operable locks or security devices on the windows. o *Ensure all smoke detectors and carbon monoxide detectors are in proper working order at time of move-in, and periodically check and maintain said mechanisms to ensure continued operation, including replacement of batteries. * Please note that this provision would require an amendment to the form Lease. RECEIVED JUN 0 3 2015 CITY CLERK'S OFFICE STAFF REPORT CITY ADMINISTRATION DATE: TO: FROM: RE: June 10,2015 Honorable Vernon Housing Commission Mark C. Whitworth, City Administrator/Commission Originator: Kristen Enomoto, Deputy City Administrator Results of the March 2015 Tenant Satisfaction Survey Recommendations A. Find that the receipt of the results of the March 2015 Tenant Satisfaction Survey is exempt under the California Environmental Quality Act ("CEQA") because such is not a "project" as that term is defined in the CEQA Guidelines section 15378, and even if it were a project, it would still be exempt in accordance with Section 15061(bX3), the general rule that CEQA only applies to projects that may have a significant effect on the environment; and B. Receive and file the results of the March 2015 Tenant Satisfaction Survey. Backsround In March 2014, City staff conducted the first ever Tenant Satisfaction Survey ("Survey''). At that time, Solari Enterprises, Inc. ("Solari"), a professional, third party, residential property manager hired by the Commission through a competitive selection process, had been in place for approximately l0 months. The results of the March 2014 Survey were summarized in a comprehensive staff report to the Commission detailing, among other related matters, Solari's performance under its one-year contract with the City. Based on the assessment of Solari's performance and consideration of other related factors, Solari's contract was not renewed and City staff resumed the day-to-day residential property management duties associated with the City's housing stock, effective June I ,2014. In March 2015, City staff conducted a second Survey, using the same survey form previously used in 2Ol4 for the sake of consistency and ease of comparison. As of March 2015, City staff had been handling the property management duties for approximately l0 months. During that lO-month period, staff had been testing a slightly different staffing model than it had followed historically, whereby all administrative duties and general oversight were centralized within the Finance Department, and a dedicated Public Housing Property Coordinator ("Housing Page I of2 Coordinator") was hired on a part-time basis. It has since been determined that a more effective and efficient approach is to employ the Housing Coordinator on a full-time basis and centralize that position and all associated responsibilities within the Public Works, Water & Development Services Department. That change took effect shortly after the March 2015 Survey, so it is anticipated that a 2016 Survey will help City staff and the Commission evaluate the effectiveness of this newest model. The March 2015 Survey results are submitted herewith and are summarized on the survey form itself. City staff received a total of 14 completed surveys (nearly half of all tenants), one of which was received after the stated deadline and is therefore denoted by a "+1" in each of the respective survey boxes. All comments received are also included. In order to provide for an easy comparison of the March 2015 Survey results to the March 2014 Survey results, the March 2014 results have been summaized in the same manner and are included herewith. A total of I I completed surveys were received in2Ol4. As the results of the March 2015 Survey indicate, tenant satisfaction levels appear to be higher than average in nearly all areas, and higher overall than they were in March 2014. Staff expects satisfaction levels will only continue to improve as a result of the recent statfing and organizational changes outlined in the preceding paragraphs. Fiscal Impact There is no known or anticipated fiscal impact associated with receiving and filing the results of the March 2015 Tenant Satisfaction Survey. Attachment(s) l. Results of March 2015 Tenant Satisfaction Survey 2. Results of March 2014 Tenant Satisfaction Survey Page2 of2 Attachment 1 Results of March 2015 Tenant Satisfaction Survey Results of March 2015 Tenant Satisfaction Survey Total Number of Completed Surveys Received: 13+1 For each question, please select the nurnber that most closely corresponds to your answer in the box to the right. Unacceptable Need to lmprove Satisfactory Above Standard Outstanding I ., 3 4 5 I. Leasins Experience (includes Lease Renewals): Follow up and continuing contact with the leasing agent Lease-Up process was completed in a timely manner Overall quality of leasing experience Please provide additional comments about your leasing experience: Comment #1: I don't believe this experience would apply in the traditional manner as there is a lottery process and the leasing agent is actually located within City Hall (City Clerk's Otfice?) Comment #2: I only leased the first year. I have been here almost 2 years and my lease has not been renewed. How can I go about renewing my lease. Comment #3: EVERYTHING WAS GOOD. THE LEASE CONTRACT WAS VERY CLEAR. Comment #4: ALL MY LEASING WAS THROUGH THE CITY I 0 5+1 2 J 4 5 N/A or No Response Ease of leasing process 0 0 23 6+l 2 Leasing agent was knowledgeable and helpt'ul 0 I 2+I 6 J I 1+1 2 4 J 0 0 2 2+l 7 2 Comment #*1: When we signed our lease it was with Solari. Overall it was a satisfactory experience as she failed to provided us all necessary information about how we needed to pay taxes for property and then we would get reimbursed. It is fine that we must do that it was just that we were not told. II. Aopearance and Condition of the Propertv: I 2 J 4 5 N/A or No Response Extcrior cleanliness of building I I 1 1 7+l 2 Landscaping +l 4 I I 5 2 Cleanlinoss of windows 2 I 2 1+l 5 2 Maintenance of common areas 0 I I +1 7 4 Cleanliness of common areas 0 I 2 +1 6 4 Cleanliness of parking areas 0 2 I l+l 5 4 Unit signage 0 0 2 l+1 J 7 Exterior signage 0 0 I 2+l 4 6 Mailboxes or mail arca 0 0 I l+1 7 4 Building directory 0 0 0 l+1 2 l0 Exterior lighting 0 0 2 +l 7 4 Interior lighting 0 0 2 +l 8 1J Please provide additional comments about the Appearance and Condition of the Property: Comment #1: Exterior of house and windows are in close proximity to roadway and accumulate heavy deposits of diesel soot. They require cleaning at least bi-annually. Blinds accumulate heavy deposits of soot as well and may not be the best choice for window coverings. Gopher damage to lawn is a constant problem. Comment #2: There is a tree near my parking spot closest to the building that throws lots of seeds that stain the paint of the car. Can that tree be removed to avoid this from happening. I can't use that parking spot because of it. Comment #3: EVERYTHING WAS VERY CLEAN. Comment #4: WE DO ALL THE UPKEEP + MAINTENANCE OF YARDS! Comment #*1: Our property in particular does need some work such as parts of the exterior stucco are falling off. Our main concern in regards to our property is definitely the landscape we were told that the unit had been left vacant for some time and the grass was dead when we moved in. The backyard becomes mud anytime it rains and we find this difficult as we need to access the rear yard to feed our dogs. III. Property Features: Property design Property location Tenant parking Visitor parking Heating & Air Conditioning Please provide additional comments about the Property Features: Comment #1: the rent keeps increasing. Yet its location in an industrial area, with all the noise from the big rig trucks, the hazardous chemicals going in and out of the city, the trains blowing their horns at all hours of the day and night, and with so many power lines on the streets, the rent should be much lower than what it is. 2 2 l+l N/A or No Response 3+1 Comment #2: Heating and air conditioning are not equally distributed throughout house making it impossible to set and leave alone at night. Temperalure must constantly be monitored and adjusted. Some rooms are sweltering while others are freezing cold. It appears as though poorly thought out ducting is the culprit. Comment #3: THE HOUSE DESIGN IS BEAUTIFUL. THE LOCATION IS GOOD. Comment #4: My residence is one of the few properties that were remodeled on Furlong Pl. I do not have problems that other residences have that were not rernodeled. Only big problems I had were the air conditioning unit and microwave oven. Comment #5: One tenant parks three vehicles on the street leaving no visitor parking. IV. Housins Coordinator/Citv Staff: I )3 4 5 N/A or No Response Ease of contacting Housing Coordinator/City Stat'f 0 I 2 4 5+l 1 Follow-up after problems are reported 0 2 I 1+1 8 I Timely and satisfactory resolution of problerns 0 2 I 1+t 8 1 Knowledge of Housing Coordinator/City Statf 0 I I 2+l 8 t Willingncss of Housing Coordinator/City Statf to respond your needs 0 I I 2+l 8 1 Clarity of communication by Housing Coordinator/City staff 0 I 2 2+l 7 1 Competence of Housing Coordinator/City Staff 0 I I I 9+l I Courtesy and respect with which you are treated 0 I 1 I 9+1 I Quality of service you rcceive 0 I I 1+1 9 I hnplementation of the Housing Commission's policies and procedures 0 I aJ 2+l 5 2 Timeliness of rent invoices 0 0 aJ 0 9+l I Accuracy of rent invoices 0 0 3 0 9+1 I Willingness of Housing Coordinator/City StatT to do what they can to keep tenants happy 0 I 2 4+l 5 I Overall tenant rnorale 0 I 2 2+l 7 I Please provide additional comments about the Housing Coordinator/City Staff: Comment #1: I would differentiate "housing coordinator" from "city staff'. City Staff, (Kenny, Juan, Steve), have consistently responded with the highest level of service and professionalism. "Housing Coordinators", "it seems that we have been through several", seem lost, unresponsive, and inattentive. Comment #2: My bathroom ceilings have mildew that needs to be fixed. Comment #3: NONE Comment #4: I have had problems getting things done to improve the property. Comment #+1: We have been waiting for our backyard to be done as we were told that it would be. It has been over a few months. V. Maintenance Service: in subrnitting Maintenance requests I 2 J -l 5 N/A or No Response 0 I 2 2+l 6 2 ion with Maintenance staff 0 I I 3+1 6 2 request was responded to in a timely 0 I 2 2+l 6 2 y and satislactory cornpletion of Maintenance 0 2 I 2+l 6 2 ance staff left work area clean 0 I 0 2+l 8 2 I requests Please provide additional comments related to maintenance: Comment #l: Juan, Kenny, and Steve have been awesome! any other contractor with the exception of the heating/cooling maintenance guys, (who are very deligent about their work), have been horrible and difficult to work with. Comment #2: EVERYTHING IS GOOD. THEY ARE VERY FAST AND FRIENDLY. Comment #3: We are very happy to have the City workers back! Comment #4: I have asked that I need a handle on the back door because I have problems getting in the door - steps are hard to do I have health issues - It's very, very imperative that I get this done soon. Comment #*1: When we moved in, short after our water heater was leaking and it was taken care of rather quickly. Have not had any issues since with the water heater. Would you recommend this property to others? Yes l3+l No 0 Please explain why or why not: Comment #1: It's a well maintained property located in an industrial area. Comment #2: Low rent / interior amenities and fenced yard I 2-car garage. ample parking Comment #3: I really enjoy living here and I have really nice neighbors. I like that the property is secluded and private. Comment #4: YES BECAUSE THE HOUSE IS IN GOOD CONDITIONS Comment #5: Very Neighborly, small town feel, do not fear crime. Comment #6: I love living in the City of Vernon. Comment #+l: Overall, we are happy living in our unit and have had nothing but positive experiences. In terms of Vemon personnel all has been pleasant. Our neighbors are very friendly and respectful. Based on the quality of your property, and the level of service you have received, if your lease were expiring today, would you renew your lease? Yes l3+l No 0 Please explain why or why not: Comment #1: Yes I would renew the lease because of the above average level of service. Comment #2: We plan to be here a finite amount of time. This is the best, most convenient property for the money Comment #3: I would like to renew my lease. Comment #4: YES, I WOULD RENEW MY LEASE BECAUSE MY FAMILY IS VERY HAPPY LIVING HERE. Comment #5: Feels like Home Comment #6: Great community and value for our dollar. Comment #7: CONVENIENT LOCATION FOR ME AND EVERYTHING HAS BEEN GREAT FROM THE CITY EMPLOYEES TO THE NEIGHBORS. Comment #8: BECAUSE ITS MY HOME GOING ON 38 YEARS Please provide any ideas or suggestions that would enhance your tenancy at the property: Comment #1: I would prefer working with city workers as opposed to contracted personnel. This is a unique city as with most all other aspects and contracted property management companies are a poor fit. Comment #2: NONE Comment #3: Free shuttle to Commerce, Metro Station, DTLA Please provide any additional comments relating to your experience as a tenant, including interactions with City staff, neighbors, etc.: Comment #1: All the city staff is very nice and helpful. Comment #2: MY ONLY CONCERN IS THAT SOMETIMES IN THE NIGHTS THERE ARE LOUD NOISES FROM THE TNDUSTRIAL COMPANIES THAT SURROUND THE HOUSE. Comment #3: Like city staff better than Solari. Comment #4: Always had good interactions with city staff and maintenance crews. Also have very good relations with neighbors on the block. Comment #5: ALL IS GOOD AND I BELIEVE EVEN BETTER NOW THAT THE CITY IS MANAGTNG THIS BUILDTNG. FEEL FREEE TO CONTACT ME ANY TIME Comment #6: Love my neighbors - we keep an eye on each other. *10+l of the surveys received included a name and contact information. The following information is optional. Name: Unit Nurnber: Email Address: Phone Number: Attachment 2 Results of Marchz}l4 Tenant Satisfaction Survey Results of March 2014 Tenant Satisfaction Survey Total Number of Completed Surveys Received: 11 For each question, please select the number that most closely corresponds to your answer in the box to the right. Unacceptable Need to lmprove Satist'actory Above Standard Outstanding I 2 J 4 5 Ease of leasing process *Survey #8 had two options ( I & N/A) checked ott. Leasing agent was knowledgeable and helpt-ul Follow up and continuing contact with the leasing agent Lcase-Up process was completed in a timely manncr Overal I quality of leasing experience Please provide additional comments about your leasing experience: Comment #1: Why do we have to send payment of rent by mail to city of Orange, when it was easier to just go upstairs to City of Vernon City Hall and paid the rent. It would save the expense of stamps to send mail. Comment #2: Request for rnonthly rent payments to be made directly to City of Vernon. Comment #3: Tenants were not given notice regarding termination of lease in a timely matter nor were we given information as to how to renew lease. Comment #4: I LEASED MY UNIT DIRECT FROM THE CITY I. Leasing Experience (includes Lease Renewals): N/A or No Response r ll 13 Comment #5: When calling Solari for maintenance problems never talked to a live person. Always got voicemail. Comment #6: LEASING EXPERIENCE TO MY RECOLLECTION WAS PERFORMED THROUGH THE CITY OF VERNON AND DID NOT INVOLVE SOLARI ENTERPRISES PERSONNEL Comment #7: LACK OF COMMUNICATION ON TIMELY MANNER and of the I 2 J 4 5 N/A or No Response Exterior cleanliness of building 2 5 I 0 I 2 Landscaping J I 2 2 1 2 Cleanliness of windows 4 4 I 0 I I Maintenance of cornrnon arcas J 2 2 0 I J Cleanliness of common areas J 2 2 0 I 3 Cleanl iness of parking areas 2 2 2 2 0 J Unit signage 2 0 J 0 0 6 Exterior signage I I 2 0 0 1 Mailboxes or mail area I 1 2 2 0 5 Building directory I 0 4 0 0 6 Exterior lighting 4 I 2 0 0 4 Interior tighting J I J 0 2 2 Please provide additional comments about the Appearance and Condition of the Property: Comment #1: Improvements greatly needed. Comment #2: EXTERIOR OF BUILIDING NEEDS TO BE OCASSIONALLY WASHED Comment #3: Informed maintenance supervisor of security light out. He said that's not their problem. Comment #4: OTHER THAN CLEANING GUTTERS, NO ATTEMPT HAS BEEN MADE TO MAINTAIN OR CLEAN THE PROPERTY. REPEATED ATTEMPTS TO HAVE LAWN SPRINKLERS ADJUSTED OR REPAIRED HAVE GONE UNANSWERED. Comment #5: TREE MAINTENANCE NOT SATISFACTORY III. Propertv Features: I 2 3 4 5 N/A or No Response Property design 0 0 2 0 J 6 Property Iocation 0 0 4 0 2 5 Tenant parking *Survev #5 had two options (3 & N/A) checked oft'. 0 2 J 0 1 6 Visitor parking I 1 J 0 I 5 Heating & Air Conditioning I 0 2 I J 4 Please provide additional comments about the Property Features: Comment #1: THE SOLARI NEVER DONE ANY PART OF PROPERTY FEATURES N/A Comment #2: Too many residents do not use assigned parking. Too many residents use visitors parking which makes it difficult to have visitors. Comment #3: NO ATTEMPT HAS BEEN MADE TO INQUIRE AS TO HOW EFFECTIVE HEATING/AIR CONDITIONTNG OPERATES. FTLTERS NOT CHANGED. LEASEE HAS REPLACED ALL FILTERS ON OWN. Comment #4: DRAINAGE NOT PROPERLY CLEANED IV. Propertv Management Team: I 2 3 4 5 N/A or No Response Ease of contacting Property Manager 6 1 tJ 1 0 0 Follow-up af'ter problerns are repofted 4 3 J I 0 0 Tirnely and satist'actory resolution of problems 5 2 3 I 0 0 Knowledge of Property Manager 3 4 3 I 0 0 Willingness of Property Manager to respond your necds J 4 2 2 0 0 Clarity of cornmunication by Property Manager J 4 2 2 0 0 Cornpetence of Property Manager 1J 4 2 2 0 0 Courtesy and rcspect with which you are treated 2 2 1J 2 2 0 Quality ofservice you receive 4 2 I 4 0 0 lmplementation of the Housing Commission's policies and procedures 3 2 2 2 I I Tirnelincss of rent invoices 0 I 6 2 2 0 Accuracy of rent invoices 0 2 5 2 2 0 Willingness of Property Manager to do what they can to keep tenants happy 4 aJ 2 2 0 0 Overall tenant lnoralc 6 0 2 2 I 0L Please provide additional comments about the Property Management Team: Comment #1: Response time is very Bad. No Follow Up calls in a timely matter. Too many excuses from City + property management pointing fingers at each other. Comment #2: NEVER HAD ANY PROBLEMS - HAD TO CALL FOR MAINTENANCE ONE TIME & IT WAS TAKEN CARE OF RIGHT AWAY. Comment #3: When called to report problans always got answer machine Comment #4: PROPERTY MANAGEMENT TEAM IS BELIGERENT, UNRESPONSIVE TO REQUESTS, DOES NOT RETURN PHONE CALLS, IS CONFRONTATIONAL, AND DOES NOT RESPOND TN A TIMELY MANNERTO REQUESTS. IMPOSSIBLE TO CONTACT ANYONE ON WEEKENDS! Comment #5: DELAY IN CONTACT AND AVAILABILITY V. Maintenance Service: Ease in subrnitting Maintenance requests Cornrnunication with Maintenance statf Maintenance request was responded to in a timely matter Timely and satistbctory completion of Maintenance requests Maintenance statT letl work area clean Please provide additional comments related to maintenance: Comment #1: I CALL SOLARI ABOUT THE TREE GOT BIG AT THE BACK OF THE HOUSE REQUEST NEED TO BE TRIM SOLARI PEOPLE SHOW.UP AFTER A WEEK TOOK PICTURES I HAVE TO CALL THEM BACK AND THEY TOLD ME THE CITY PEOPLE WILL DO THE JOB... Comment #2: WOULD LOVE YARD MAINTENANCE Comment #3: Maintenance crew had to return several times in some cases 2 or 3 times for same problem. Maintenance crew was called for a water leak in the wall it has been 2 months and the leak still is not fixed. Comment #4: SEE ABOVE REMARKS I .,J 4 5 N/A or No Response 4 4 2 I 0 0 3 aJ 4 I 0 0 4 J J I 0 0 4 2 4 I 0 0 2 0 3 2 2 2 Would you recommend this property to others? Yes 7 No 3 *One respondent did not mark either Yes or No and instead provided a comment. (See comment /14 below) Please explain why or why not: Comment #1: THE RESPONSE TIME WHEN YOU CALLED SOLARI IS UNACCEPTABLE. Comment #2: Vernon Residents are use to quick response times, quick call backs etc. Property management is not responsive in a timely matter. Comment #3: QUIET, CLEAN, CONVENIENT & COOD NEIGHBORS Comment #4: Property yes Property Managers NO Comment #5: THE PROPERTY YES! THE MANAGEMENT COMPANY, NO! Comment #6: LACK OF AVAILABILITY TO COMMUNICATE Based on the quality of your property, and the level of service you have received, if your lease were expiring today, would you renew your lease? Yes_ 8 No 3 Please explain why or why not: Comment #1: SOLARI SERVICE UNACCEPTABLE I WILL RENEW MY LEASE WITH C.O.V. Comment #2: Only thing keeping me in Vemon is that its quiet. Residents respect each other Love the yard + space in each house/unit Comment #3: This has been my home for 40 yrs. The thought of moving and finding a new home is mind boggling. Comment #4: AS PREVIOUSLY STATED, THE PROPERTY IS WONDERFUL, THE MANAGEMENT STAFF IS UNACCEPTABLE. Comment #5: DOES NOT SEEM TO BE ABLE TO HANDLE REQUESTS IN A TIMELY MANNER. IN THE PAST THE CITY'S RESPONSE WAS ALWAYS EXCELLENT. Please provide any ideas or suggestions that would enhance your tenancy at the property: Comment #1: quick response by both rngmt. + city Comment #2: NO ISSUES Comment #3: -MORE YARD PRIVACY, CITY LOT NEXT DOOR W/ LOTS OF CITY VEHICLE TRAFFIC .YARD MAINTENANCE, I'VE HAD A FEW MOWERS BREAKDOWN AND COULDN'T MOW LAWN FOR A FEW WEEKS OR HAD TO PAY OUR OF POCKET FOR LAWN MATNTENANCE Comment #4: Get rid of property manager. Get someone who will respond to the needs of the tenants. Comment #5: TERMINATE SOLARI ENTERPRISES Comment #6: RETURN TO CITY'S MANAGEMETN OF PROPERTY Please provide any additional comments relating to your experience as a tenant, including interactions with the Property Management Team (Solari Enterprises, Inc.), City Staff, neighbors, etc.: Comment #1: Please stop using each other (city-vs-Solari) as excuses and update residents with ETA's of who + when staff will be responding. Comment #2: EVERYTHTNG HAS BEEN GREAT HERE NICE NEIGHBORS & EVERYTHING IS ALWAYS NEAT & CLEAN _ ONLY COMMENT IS THAT THE EXTERIOR OF THE BUILIDNG NEEDS AN OCCATIONAL WASHING. Comment #3: ANY CONTACT I'VE HAD W/SOLARI ENTER WAS VERY PLEASANT, THEY WERE VERE NICE AND CURTIOUS Comment #4: While Solari has been rnaintaining the housing City Staff has still had to come and do maintenance because Solari did not respond in a timely lnanner. Comment #5: I WOULD RATHER SEE THE CITY STAFF TAKE OVER HOUSTNG MAINTENANCE AGAIN, AT LEAST THEY CALL PEOPLE BACK, AND FIX STUFF TN A COUPLE OF DAYS NOT MONTHS. Comment #6: CITY STAFF HAS MADE EVERY EFFORT TO PROVIDE EXCELLENT CUSTOMER SERVICE DESPITE THE POOR PERFORMANCE OF SOLARI. *4 of the surveys received included a name and contact information. The following information is optional. Name: Unit Number: Email Address: Phone Number: RECEIVED JUN 0 4 zon STAFF REPORT CIIY CTERl('S OFFICE CITY ADMINISTRATION DATE: TO: FROM: RE: June 10,2015 Honorable Vernon Housing Commission Mark C. Whitworth, City Administrator/Commission Director *" lU Originator: Kristen Enomoto, Deputy City Administrator Discussion Regarding First Responder Leasing Priority and Related Issues Recommendations A. Find that discussion regarding the first responder leasing priority and related issues is exempt under the Califomia Environmental Quality Act ("CEQA") because such is not a "project" as that term is defined in the CEQA Guidelines Section 15378, and even if it were a project, it would still be exempt in accordance with Section 15061(b)(3), the general rule that CEQA only applies to projects that may have an effect on the environment; and B. Hold a discussion to consider whether first responders should continue to receive a priority in leasing residential units and related issues, including among other things, the on-going verification of first responder status, implications of changes in first responder status during tenancy, and occupancy requirements for first responders, ffid provide direction to staff regarding proposed procedures or related documents or information that should be presented to the Commission at a future meeting. Background Section 2.125(b) of the Vemon Municipal Code ("Code") requires the Housing Commission to provide first responders, as defined by the Commission with some minimum requirements imposed by the City, a first priority in leasing units unless or until four (4) or more units are concurrently occupied by first responders. As required by the Code, first responders are defined as: "City firefighters, police officers, emergency medical technicians, and similar positions held by employees of businesses located in Vernon." Page I of3 As flrther required by the Code, and in order to clariff the last category of the aforementioned, the Commission established the following definition of a "business first responder": "A business first responder is someone who is employed by a business located in the City of Vernon, regularly works 30 hours or more per week at a location in the City of Vemon, and holds either a current Emergency Medical Technician (EMT) certificate or a Community Emergency Response Training ("CERT") certificate recognized by the City of Vemon." As many of you may recall, the establishment of the Housing Commission in July 2011 was one of the earliest and most critical objectives among a sweeping series of good govemance reforms enacted by the City in response to efforts by members of the state legislature to disincorporate the City. At the time the Commission was established and the first responder leasing priority was imposed by the City Council, there was much discussion and debate among the Commission, key stakeholders, and interested parties as to the importance and value of such a priority and the particular rules and limitations that should apply to such a priority if it were to exist. Pros and cons, such as the added safety provided to people and property versus the potential perception of favoritism and possible disproportionate representation that could result, were fleshed out by the Commission and the City Council. In light of the historic transition in which the City had entered and after careful consideration of all factors, the Council established the first responder priority and limit as outlined above. Now, nearly four years after the Commission's widely successful overhaul of the City's housing policies and procedures, the question of the continued importance and value of the first responder leasing priority has come up. As such, City staff is presenting the matter to the Commission for discussion regarding any potential changes it may wish to consider recommending to City Council. If the Commission were to recommend the discontinuation of the first responder leasing priority, staff recommends that consideration be given to the timing of such a change so as not to unfairly impact any self-identified first responders who have submitted Expression of Interest Forms under the curent priority. If the first responder leasing priority continues, as previously mentioned on several occasions, the following issues/questions should be discussed and addressed. If the priority were discontinued, the Commission should consider which, if any, of the following should still apply and with what modifications, if any. There are currently three tenants who obtained their tenancies as a result of the first responder leasing priority. l. How should on-going first responder status be verified? Staffrecommends that the Commission adopt a procedure by which first responder status is verified on a periodic basis. Since the purpose of the priority is to benefit a specific class of tenants, it is important that only this class of tenants benefits from the priority. The procedwe could be very similar to the verification process utilized recently in response to the February 14,2015 letter from a concemed resident regarding a report on the occupancy status of a first responder unit. The procedure could require that first responder status be verified at the time of any lease renewal or, if the tenant is on a month-to-month tenancy, at least once a year. Page 2 of 3 2. What should happen if there is a change in first responder status during tenancy? A related issue is what happens if a tenant who was a first responder and obtained a unit based on a first responder priority is no longer a first responder. Also, there is no current procedure to address the potential tragedy of a first responder who may be killed in the line of duty and the impact of such loss on his/trer family and their right to reside in a Vemon housing unit. Staff recommends that the Commission adopt procedures to address both of these situations, including whether tenants and/or authorized occupants can remain in the units, and if so, for how long? 3. Should there be any specific occupancy requirements for first responders? A final first responder issue that has arisen as a result of the February 14,2015letter from a concemed resident, is whether a first responder who obtained his/her tenancy as a result of the first responder leasing priority, should be required to meet certain minimum occupancy requirements. Currently, there is no requirement that a first responder use the unit as a primary residence and there is no express minimum occupancy time requirement. Although it was understood and presumed that first responders who obtained units under the priority would in fact occupy the units, staff recommends that the Commission consider adopting specific procedures to address this issue and to make explicit that which was previously only presumed. If any changes or new procedures or requirements are implemented as a result of the discussion on the aforementioned or any other related points, it is recommended they apply only to those first responders who obtained their tenancies as a result of the priority. Fiscal Impact There is no known or anticipated fiscal impact associated with the discussion and possible future actions contemplated in this staff report. Attachment(s) None. Page 3 of3