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Ordinance No. 1231 (3)
FRANCHISE TOW FEE PROGRAM RATING SHEETS City of Vernon RFP Rating Sheet RFP Title: T c Contractor: U cs T©cam Evaluator: �wl L2 (dam_ r Date: S�c�t)/ J— CRITERIA MAXIMUM SCORE SCORE Experience: 40 Applicant is qualified on the basis of prior experience in the towing operation business and financial responsibility. Also, the type and physical condition of the towing equipment and storage facilities. All tow vehicles and equipment must comply with all state or applicable federal requirements. Higher points will be given to applicants who have provided like services to similar agencies, other considerations include experience, equipment condition, vehicle storage capabilities, and condition of towing facility. 3 c7 References: 10 Three references shall be checked. Points may be deducted for contracts that have been terminated and for references that fail to support contractors that have been terminated and for references that fail to support contractors claim of capabilities, production, or skilled personnel or services. A significant unacceptable weakness may result in a zero score. A zero score in this category may result in rejection of the proposal as nonresponsive. f U Meets Requirements: 20 Applicant has a history of prior tow operation permit or contract revocation or cancellation in this City or other Cities and the towing operation applicants can satisfy the insurance, business license, and tow operator permit requirements. The applicants can reasonably conduct an official police towing service which will comply with the requirements. Also, if the applicants will accept all tows requested by the City, including tows of abandoned or dismantled vehicles and/or tows requiring special equipment. Work Plan/Technical Description: 30 The score will be based on the extent in which the contractor demonstrates its likeliness to meet or exceed performance requirements set forth in the scope of work, including ability to render timely and responsive work, to respond to emergencies, and to provide a professional level of quality in the service. The highest scores will be awarded to the most detailed and comprehensive work plans, including but not limited to specific discussion of relevant services, -30 management of operations, facility security, and employee training. TOTAL SCORE 100 �� City of Vernon RFP Rating Sheet RFP Title: TOW iiFIF f p"4-� Contractor: U• S, - T6LA) 4 (N C- Evaluator: (Si l LWA,--� Date: CRITERIA Experience: Applicant is qualified on the basis of prior experience in the towing operation business and financial responsibility. Also, the type and physical condition of the towing equipment and storage facilities. All tow vehicles and equipment must comply with all state or applicable federal requirements. Higher points will be given to applicants who have provided like services to similar agencies, other considerations include experience, equipment condition, vehicle storage capabilities, and condition of towing facility. References: Three references shall be checked. Points may be deducted for contracts that have been terminated and for references that fail to support contractors that have been terminated and for references that fail to support contractors claim of capabilities, production, or skilled personnel or services. A significant unacceptable weakness may result in a zero score. A zero score in this category may result in rejection of the proposal as nonresponsive. Meets Requirements: Applicant has a history of prior tow operation permit or contract revocation or cancellation in this City or other Cities and the towing operation applicants can satisfy the insurance, business license, and tow operator permit requirements. The applicants can reasonably conduct an official police towing service which will comply with the requirements. Also, if the applicants will accept all tows requested by the City, including tows of abandoned or dismantled vehicles and/or tows requiring special equipment. Work Plan/Technical Description: The score will be based on the extent in which the contractor demonstrates its likeliness to meet or exceed performance requirements set forth in the scope of work, including ability to render timely and responsive work, to respond to emergencies, and to provide a professional level of quality in the service. The highest scores will be awarded to the most detailed and comprehensive work plans, including but not limited to specific discussion of relevant services, management of operations, facility security, and employee training. S17,o(1S MAXIMUM SCORE SCORE 40 3� 10 20 30 (0 0 �D TOTAL SCORE 100 q I Ili City of Vernon RFP Rating Sheet RFP Title: I'��/'1/ti(: N/sG' 7-6t,) r—ff6;— /'/ O&RAt "I Contractor: tJ Evaluator: CRITERIA Date: MAXIMUM SCORE SCORE Experience: 404 Applicant is qualified on the basis of prior experience in the towing operation business and financial responsibility. Also, the type and physical condition of the towing equipment and storage facilities. All tow vehicles and equipment must comply with all state or applicable federal requirements. Higher points will be given to applicants who have provided like services to similar agencies, other considerations include experience, equipment condition, vehicle storage capabilities, and condition of towing facility. References: 10 10 Three references shall be checked. Points may be deducted.for contracts that have been terminated and for references that fail to support contractors that have been terminated and for references that fail to support contractors claim of capabilities, production, or skilled personnel or services. A significant unacceptable weakness may result in a zero score. A zero score in this category may result in rejection of the proposal as nonresponsive. Meets Requirements: 20 go Applicant has a history of prior tow operation permit or contract revocation or cancellation in this City or other Cities and the towing operation applicants can satisfy the insurance, business license, and tow operator permit requirements. The applicants can reasonably conduct an official police towing service which will comply with the requirements. Also, if the applicants will accept all tows requested by the City, including tows of abandoned or dismantled vehicles and/or tows requiring special equipment. Work PlanlTechnical Description: 30 S D The score will be based on the extent in which the contractor demonstrates its likeliness to meet or exceed performance requirements set forth in the scope of work, including ability to render timely and responsive work, to respond to emergencies, and to provide a professional level of quality in the service. The highest scores will be awarded to the most detailed and comprehensive work plans, including but not limited to specific discussion of relevant services, management of operations, facility security, and employee training. TOTAL SCORE 100 ctc City of Vernon RFP Rating Sheet RFP Title: Contractor: Evaluator: �d=��� SoUs� Date: CRITERIA MAXIMUM SCORE SCORE Experience: 40 Applicant is qualified on the basis of prior experience in the towing operation business and financial responsibility. Also, the type and physical condition of the C/ towing equipment and storage facilities. All tow vehicles and equipment must LS comply with all state or applicable federal requirements. Higher points will be given to applicants who have provided like services to similar agencies, other considerations include experience, equipment condition, vehicle storage capabilities, and condition of towing facility. References: 10 Three references shall be checked. Points may be deducted for contracts that have been terminated and for references that fail to support contractors that have been terminated and for references that fail to support contractors claim of capabilities, production, or skilled personnel or services. A significant unacceptable weakness (� may result in a zero score. A zero score in this category may result in rejection of the proposal as nonresponsive. Meets Requirements: 20 Applicant has a history of prior tow operation permit or contract revocation or cancellation in this City or other Cities and the towing operation applicants can satisfy the insurance, business license, and tow operator permit requirements. The "�26? applicants can reasonably conduct an official police towing service which will comply with the requirements. Also, if the applicants will accept all tows requested by the City, including tows of abandoned or dismantled vehicles and/or tows requiring special equipment. Work Plan/Technical Description: 30 The score will be based on the extent in which the contractor demonstrates its likeliness to meet or exceed performance requirements set forth in the scope of work, including ability to render timely and responsive work, to respond to emergencies, and to provide a professional level of quality in the service. The highest scores will be awarded to the most detailed and comprehensive work plans, including but not limited to specific discussion of relevant services, management of operations, facility security, and employee training. TOTAL SCORE 100 c, ? City of Vernon RFP Rating Sheet RFP Title: 1-76- 611 ��- E Contractor: /J /-f 1 AGJ Evaluator: 'av�i � �C his CRITERIA Experience: Date: -1 —/' MAXIMUM SCORE SCORE 40 Applicant is qualified on the basis of prior experience in the towing operation business and financial responsibility. Also, the type and physical condition of the towing equipment and storage facilities. All tow vehicles and equipment must comply with all state or applicable federal requirements. Higher points will be given to applicants who have provided like services to similar agencies, other considerations include experience, equipment condition, vehicle storage `) capabilities, and condition of towing facility. 3 l References: 10 Three references shall be checked. Points may be deducted for contracts that have been terminated and for references that fail to support contractors that have been terminated and for references that fail to support contractors claim of capabilities, production, or skilled personnel or services. A significant unacceptable weakness may result in a zero score. A zero score in this category may result in rejection of the proposal as nonresponsive. Meets Requirements: 20 Applicant has a history of prior tow operation permit or contract revocation or cancellation in this City or other Cities and the towing operation applicants can satisfy the insurance, business license, and tow operator permit requirements. The applicants can reasonably conduct an official police towing service which will comply with the requirements. Also, if the applicants will accept all tows requested by the City, including tows of abandoned or dismantled vehicles and/or tows requiring special equipment. Work Plan/Technical Description: 30 The score will be based on the extent in which the contractor demonstrates its likeliness to meet or exceed performance requirements set forth in the scope of work, including ability to render timely and responsive work, to respond to emergencies, and to provide a professional level of quality in the service. The highest scores will be awarded to the most detailed and comprehensive work plans, including but not limited to specific discussion of relevant services, management of operations, facility security, and employee training. TOTAL SCORE 100 r—City of Vernon RFP Rating Sheet t' RFP Title: 2Ati1C 4 kS E -row 4-Eee P"a4-(u% Contractor: �A - f - TD h1 Evaluator: lA ( ILC- 6, I U.AAA--#-J Date: CRITERIA MAXIMUM SCORE Experience: Applicant is qualified on the basis of prior experience in the towing operation business and financial responsibility. Also, the type and physical condition of the towing equipment and storage facilities. All tow vehicles and equipment must comply with all state or applicable federal requirements. Higher points will be given to applicants who have provided like services to similar agencies, other considerations include experience, equipment condition, vehicle storage capabilities, and condition of towing facility. SCORE 40 References: 10 Three references shall be checked. Points may be deducted for contracts that have been terminated and for references that fail to support contractors that have been 10 terminated and for references that fail to support contractors claim of capabilities, production, or skilled personnel or services. A significant unacceptable weakness may result in a zero score. A zero score in this category may result in rejection of the proposal as nonresponsive. Meets Requirements: 20 Applicant has a history of prior tow operation permit or contract revocation or cancellation in this City or other Cities and the towing operation applicants can satisfy the insurance, business license, and tow operator permit requirements. The applicants can reasonably conduct an official police towing service which will comply with the requirements. Also, if the applicants will accept all tows requested by the City, including tows of abandoned or dismantled vehicles and/or tows requiring special equipment. Work Plan/Technical Description: 30 The score will be based on the extent in which the contractor demonstrates its likeliness to meet or exceed performance requirements set forth in the scope of �7 work, including ability to render timely and responsive work, to respond to emergencies, and to provide a professional level of quality in the service. The highest scores will be awarded to the most detailed and comprehensive work plans, including but not limited to specific discussion of relevant services, management of operations, facility security, and employee training. TOTAL SCORE 100 of 4 City of Vernon RFP Rating Sheet RFP Title: .FRA&K-N MSC/,1A J 1=&c PIZ ()&J?A M Contractor: J o �-. L_ �--- Evaluator: Date; CRITERIA MAXIMUM SCORE SCORE Experience: 40 Applicant is qualified on the basis of prior experience in the towing operation '' ` business and financial responsibility. Also, the type and physical condition of the towing equipment and storage facilities. All tow vehicles and equipment must comply with all state or applicable federal requirements. Higher points will be given to applicants who have provided like services to similar agencies, other considerations include experience, equipment condition, vehicle storage capabilities, and condition of towing facility. References: 10 Three references shall be checked. Points may be deducted for contracts that have been terminated and for references that fail to support contractors that have been terminated and for references that fail to support contractors claim of capabilities, production, or skilled personnel or services. A significant unacceptable weakness may result in a zero score. A zero score in this category may result in rejection of the proposal as nonresponsive. Meets Requirements: 20 -� D Applicant has a history of prior tow operation permit or contract revocation or cancellation in this City or other Cities and the towing operation applicants can satisfy the insurance, business license, and tow operator permit requirements. The applicants can reasonably conduct an official police towing service which will comply with the requirements. Also, if the applicants will accept all tows requested by the City, including tows of abandoned or dismantled vehicles and/or tows requiring special equipment. Work Plan/Technical Description: 30 9 LO The score will be based on the extent in which the contractor demonstrates its likeliness to meet or exceed performance requirements set forth in the scope of work, including ability to render timely and responsive work, to respond to emergencies, and to provide a professional level of quality in the service. The highest scores will be awarded to the most detailed and comprehensive work plans, including but not limited to specific discussion of relevant services, management of operations, facility security, and employee training. TOTAL SCORE 100 q,3 City of Vernon RFP Rating Sheet RFP Title: r Contractor: �%� / �`t/���o 7-?-�/G %f�a✓ �+�� . / Evaluator: Date: CRITERIA Experience: Applicant is qualified on the basis of prior experience in the towing operation business and financial responsibility. Also, the type and physical condition of the towing equipment and storage facilities. All tow vehicles and equipment must comply with all state or applicable federal requirements. Higher points will be given to applicants who have provided like services to similar agencies, other considerations include experience, equipment condition, vehicle storage capabilities, and condition of towing facility. References: Three references shall be checked. Points may be deducted for contracts that have been terminated and for references that fail to support contractors that have been terminated and for references that fail to support contractors claim of capabilities, production, or skilled personnel or services. A significant unacceptable weakness may result in a zero score. A zero score in this category may result in rejection of the proposal as nonresponsive. Meets Requirements: Applicant has a history of prior tow operation permit or contract revocation or cancellation in this City or other Cities and the towing operation applicants can satisfy the insurance, business license, and tow operator permit requirements. The applicants can reasonably conduct an official police towing service which will comply with the requirements. Also, if the applicants will accept all tows requested by the City, including tows of abandoned or dismantled vehicles and/or tows requiring special equipment. Work Plan/Technical Description: The score will be based on the extent in which the contractor demonstrates its likeliness to meet or exceed performance requirements set forth in the scope of work, including ability to render timely and responsive work, to respond to emergencies, and to provide a professional level of quality in the service. The highest scores will be awarded to the most detailed and comprehensive work plans, including but not limited to specific discussion of relevant services, management of operations, facility security, and employee training. TOTALSCORE MAXIMUM SCORE SCORE 40 10 20 30 /O "12O 6 100 ":�Is— City of Vernon RFP Rating Sheet RFP Title: F12'h"'C'W.rre--7-0,1 Contractor: M2 " (' j- T J,W,-," Oma' S3u 7w C - Evaluator: Al"'-ifez' C¢GG�S CRITERIA Experience: Date: MAXIMUM SCORE SCORE 40 Applicant is qualified on the basis of prior experience in the towing operation business and financial responsibility. Also, the type and physical condition of the towing equipment and storage facilities. All tow vehicles and equipment must comply with all state or applicable federal requirements. Higher points will be given to applicants who have provided like services to similar agencies, other considerations include experience, equipment condition, vehicle storage capabilities, and condition of towing facility. 3Y References: 10 Three references shall be checked. Points may be deducted for contracts that have been terminated and for references that fail to support contractors that have been terminated and for references that fail to support contractors claim of capabilities, production, or skilled personnel or services. A significant unacceptable weakness may result in a zero score. A zero score in this category may result in rejection of the proposal as nonresponsive. Meets Requirements: 20 Applicant has a history of prior tow operation permit or contract revocation or cancellation in this City or other Cities and the towing operation applicants can satisfy the insurance, business license, and tow operator permit requirements. The applicants can reasonably conduct an official police towing service which will comply with the requirements. Also, if the applicants will accept all tows requested by the City, including tows of abandoned or dismantled vehicles and/or (� tows requiring special equipment. Work Plan/Technical Description: 30 The score will be based on the extent in which the contractor demonstrates its likeliness to meet or exceed performance requirements set forth in the scope of work, including ability to render timely and responsive work, to respond to emergencies, and to provide a professional level of quality in the service. The highest scores will be awarded to the most detailed and comprehensive work plans, including but not limited to specific discussion of relevant services, management of operations, facility security, and employee training. TOTAL SCORE 100 `� City of Vernon RFP Rating Sheet RFP Title: -FRATJ C 1 E tS E 7PW t=ie r 2 UCc 2 fi Contractor: MR. C'S Evaluator: K&k, C (�' 1 U MA -/--I CRITERIA Experience: .46i d Date: MAXIMUM SCORE SCORE 40 Applicant is qualified on the basis of prior experience in the towing operation business and financial responsibility. Also, the type and physical condition of the 59 towing equipment and storage facilities. All tow vehicles and equipment must comply with all state or applicable federal requirements. Higher points will be given to applicants who have provided like services to similar agencies, other considerations include experience, equipment condition, vehicle storage capabilities, and condition of towing facility. References: 10 Three references shall be checked. Points may be deducted for contracts that have been terminated and for references that fail to support contractors that have been terminated and for references that fail to support contractors claim of capabilities, production, or skilled personnel or services. A significant unacceptable weakness may result in a zero score. A zero score in this category may result in rejection of the proposal as nonresponsive. Meets Requirements: 20 Applicant has a history of prior tow operation permit or contract revocation or cancellation in this City or other Cities and the towing operation applicants can satisfy the insurance, business license, and tow operator permit requirements. The applicants can reasonably conduct an official police towing service which will comply with the requirements. Also, if the applicants will accept all tows requested by the City, including tows of abandoned or dismantled vehicles and/or tows requiring special equipment. Work Plan/Technical Description: 30 The score will be based on the extent in which the contractor demonstrates its likeliness to meet or exceed performance requirements set forth in the scope of Z work, including ability to render timely and responsive work, to respond to emergencies, and to provide a professional level of quality in the service. The highest scores will be awarded to the most detailed and comprehensive work plans, including but not limited to specific discussion of relevant services, management of operations, facility security, and employee training. TOTAL SCORE 100 q-7 City of Vernon RFP Rating Sheet RFP Title; '7-Q GJ 1--c--c-- Contractor: --L c Contractor: ) i 97 C �C.� L4j Evaluator: CRITERIA U "A AJ Date: —5 c 0 16� MAXIMUM SCORE SCORE Experience: 44 Applicant is qualified on the basis of prior experience in the towing operation business and financial responsibility. Also, the type and physical condition of the towing equipment and storage facilities. All tow vehicles and equipment must comply with all state or applicable federal requirements. Higher points will be given to applicants who have provided like services to similar agencies, other considerations include experience, equipment condition, vehicle storage capabilities, and condition of towing facility. References: 10 ID Three references shall be checked. Points may be deducted for contracts that have been terminated and for references that fail to support contractors that have been terminated and for references that fail to support contractors claim of capabilities, production, or skilled personnel or services. A significant unacceptable weakness may result in a zero score. A zero score in this category may result in rejection of the proposal as nonresponsive. Meets Requirements: 20 A Applicant has a history of prior tow operation permit or contract revocation or cancellation in this City or other Cities and the towing operation applicants can satisfy the insurance, business license, and tow operator permit requirements. The applicants can reasonably conduct an official police towing service which will comply with the requirements. Also, if the applicants will accept all tows requested by the City, including tows of abandoned or dismantled vehicles and/or tows requiring special equipment. Work Planfrechnical Description: 30 01-19 The score will be based on the extent in which the contractor demonstrates its likeliness to meet or exceed performance requirements set forth in the scope of work, including ability to render timely and responsive work, to respond to emergencies, and to provide a professional level of quality in the service. The highest scores will be awarded to the most detailed and comprehensive work plans, including but not limited to specific discussion of relevant services, management of operations, facility security, and employee training. TOTAL SCORE 100 Cj6-67 City of Vernon RFP Rating Sheet RFP Title: Contractor: �'� s�✓� D� �r/ [�- Evaluator: �c= �r� -�F �` Date: CRITERIA MAXIMUM SCORE SCORE Experience: 40 Applicant is qualified on the basis of prior experience in the towing operation business and financial responsibility. Also, the type and physical condition of the towing equipment and storage facilities. All tow vehicles and equipment must comply with all state or applicable federal requirements. Higher points will be 37 given to applicants who have provided like services to similar agencies, other considerations include experience, equipment condition, vehicle storage capabilities, and condition of towing facility. References: 10 Three references shall be checked. Points may be deducted for contracts that have been terminated and for references that fail to support contractors that have been terminated and for references that fail to support contractors claim of capabilities, /e production, or skilled personnel or services. A significant unacceptable weakness may result in a zero score. A zero score in this category may result in rejection of the proposal as nonresponsive. Meets Requirements: 20 Applicant has a history of prior tow operation permit or contract revocation or cancellation in this City or other Cities and the towing operation applicants can satisfy the insurance, business license, and tow operator permit requirements. The -120 applicants can reasonably conduct an official police towing service which will comply with the requirements. Also, if the applicants will accept all tows requested by the City, including tows of abandoned or dismantled vehicles and/or tows requiring special equipment. Work Plan/Technical Description: 30 The score will be based on the extent in which the contractor demonstrates its likeliness to meet or exceed performance requirements set forth in the scope of work, including ability to render timely and responsive work, to respond to 2� emergencies, and to provide a professional level of quality in the service. The highest scores will be awarded to the most detailed and comprehensive work plans, including but not limited to specific discussion of relevant services, management of operations, facility security, and employee training. TOTAL SCORE 100 s City of Vernon RFP Rating Sheet RFPTitle: ��tl� %L'nf/_ fL-� ULA %��'� /� 64.;" Contractor: 767ij G✓L�C/c s , C C Ao"I- — ✓/ rte c S �/ L d�/ 1i u •✓ �c�c✓ Evaluator: �i �sL (C Gc2t Date: CRITERIA MAXIMUM SCORE Experience: SCORE 40 Applicant is qualified on the basis of prior experience in the towing operation business and financial responsibility. Also, the type and physical condition of the towing equipment and storage facilities. All tow vehicles and equipment must comply with all state or applicable federal requirements. Higher points will be given to applicants who have provided like services to similar agencies, other considerations include experience, equipment condition, vehicle storage 3Y capabilities, and condition of towing facility. References: 10 Three references shall be checked. Points may be deducted for contracts that have been terminated and for references that fail to support contractors that have been terminated and for references that fail to support contractors claim of capabilities, production, or skilled personnel or services. A significant unacceptable weakness may result in a zero score. A zero score in this category may result in rejection of the proposal as nonresponsive. f Meets Requirements: 20 Applicant has a history of prior tow operation permit or contract revocation or cancellation in this City or other Cities and the towing operation applicants can satisfy the insurance, business license, and tow operator permit requirements. The applicants can reasonably conduct an official police towing service which will comply with the requirements. Also, if the applicants will accept all tows requested by the City, including tows of abandoned or dismantled vehicles and/or tows requiring special equipment. Work Plan/Technical Description: 30 2$ The score will be based on the extent in which the contractor demonstrates its likeliness to meet or exceed performance requirements set forth in the scope of work, including ability to render timely and responsive work, to respond to emergencies, and to provide a professional level of quality in the service. The highest scores will be awarded to the most detailed and comprehensive work plans, including but not limited to specific discussion of relevant services, management of operations, facility security, and employee training. TOTAL SCORE 100 C 1 City of Vernon RFP Rating Sheet RFP Title: �Ff1o4G R K C —(,^W Fp € f 2.04 9A� Contractor: Vt e/L--( C-i City of Vernon RFP Rating Sheet RFP Title: 1"'124 A)c 141, 6- 7'o,4) Contractor: Evaluator:` �1 /.�-�'� / ,Date: CRYTERIA MAXIMUM SCORE _G s Experience: 40 Applicant is qualified on the basis of prior experience in the towing operation business and financial responsibility. Also, the type and physical condition of the towing equipment and storage facilities. All tow vehicles and equipment must comply with all state or applicable federal requirements. Higher points will be given to applicants who have provided like services to similar agencies, other considerations include experience, equipment condition, vehicle storage capabilities, and condition of towing facility. References: 10 Three references shall be checked. Points may be deducted for contracts that have been terminated and for references that fail to support contractors that have been terminated and for references that fail to support contractors claim of capabilities, production, or skilled personnel or services. A significant unacceptable weakness may result in a zero score. A zero score in this category may result in rejection of the proposal as nonresponsive. Meets Requirements: 20 Applicant has a history of prior tow operation permit or contract revocation or cancellation in this City or other Cities and the towing operation applicants can satisfy the insurance, business license, and tow operator permit requirements. The applicants can reasonably conduct an official police towing service which will comply with the requirements. Also, if the applicants will accept all tows requested by the City, including tows of abandoned or dismantled vehicles and/or tows requiring special equipment. Work Plan/Technical Description: 30 The score will be based on the extent in which the contractor demonstrates its likeliness to meet or exceed performance requirements set forth in the scope of work, including ability to render timely and responsive work, to respond to emergencies, and to provide a professional level of quality in the service. The highest scores will be awarded to the most detailed and comprehensive work plans, including but not limited to specific discussion of relevant services, management of operations, facility security, and employee training. TOTAL SCORE 100 i j City of Vernon RFP Rating Sheet RFP Title: Contractor: �14� Evaluator:/��c=�r� �OUl� Date: CRITERIA MAXIMUM SCORE SCORE Experience: 40 Applicant is qualified on the basis of prior experience in the towing operation business and financial responsibility. Also, the type and physical condition of the towing equipment and storage facilities. All tow vehicles and equipment must comply with all state or applicable federal requirements. Higher points will be -7 Y given to applicants who have provided like services to similar agencies, other considerations include experience, equipment condition, vehicle storage capabilities, and condition of towing facility. References: 10 Three references shall be checked. Points may be deducted for contracts that have been terminated and for references that fail to support contractors that have been terminated and for references that fail to support contractors claim of capabilities, production, or skilled personnel or services. A significant unacceptable weakness 0 may result in a zero score. A zero score in this category may result in rejection of the proposal as nonresponsive. Meets Requirements: 20 Applicant has a history of prior tow operation permit or contract revocation or cancellation in this City or other Cities and the towing operation applicants can satisfy the insurance, business license, and tow operator permit requirements. The applicants can reasonably conduct an official police towing service which will comply with the requirements. Also, if the applicants will accept all tows requested by the City, including tows of abandoned or dismantled vehicles and/or tows requiring special equipment. Work Plan/Technical Description: 30 The score will be based on the extent in which the contractor demonstrates its likeliness to meet or exceed performance requirements set forth in the scope of work, including ability to render timely and responsive work, to respond to emergencies, and to provide a professional level of quality in the service. The O highest scores will be awarded to the most detailed and comprehensive work plans, including but not limited to specific discussion of relevant services, management of operations, facility security, and employee training. TOTAL SCORE 100 15� / BID PROPOSALS U.S. TOW, INC. FRANCHISE TOW FEE PROGRAM PROPOSAL Made To The City of Vernon Police Department 4305 Santa Fe Avenue Vernon, CA 90058 Made By U.S. Tow, Inc. 2119 East 25h Street Los Angeles, CA 90058 / V05 ANGEtFS\ OPG OFFICIAL POLICE GARAGE 13 U.S. TOW, INC. 2119 E. 25th Street April 16, 2015 • Los Angeles, CA 90054 Bus.: (213) 749-7100 Fax: (2 13) 749-0272 City of Vernon Police Department Attention: Captain Michael Gillman 4305 Santa Fe Avenue Vernon, CA 90058 RE: FRANCHISE TOW FEE PROGRAM Dear Captain Gillman: U.S. Tow, Inc. is pleased to submit this proposal to provide a Franchise Tow Fee Program for the City of Vernon Police Department. Competitive Position U.S. Tow, Inc. originated in 1983. The firm has served the Los Angeles Police Department as the Official Police Garage for the Newton Division since 2004. It additionally serves other governmental entities including the City of Los Angeles Department of Transportation, the California Highway Patrol, the Los Angeles County Sheriff's Department, the City of Los Angeles Housing Authority, the University of Southern California Department of Public Safety and the City of Los Angeles School Police Department. Experience/Management U.S. Tow, Inc. was acquired by Moshe Ben Dayan in 2013. Mr. Ben Dayan assumed the ownership of U.S. Tow with a wealth of previous towing experience. He founded and has operated Classic Tow, Inc. dba Tip Top Tow Service at the same location in Santa Monica for more than 25 years. Tip Top Tow Service is an Official Police Contractor for the Cities of Santa Monica and Beverly Hills. It additionally has long-standing contracts with a number of other governmental entities. -t- City of Vernon Police Department April 16, 2015 Page Two of Three Employees The major management staff of U.S. Tow has an average of 15 years of experience in the towing industry. This staff has operated the Newton Division OPG and the other elements of the firm's business with professionalism and integrity and it stands ready to provide excellent service to the City of Vernon Police Department. Additionally, the hiring and training procedures utilized by U.S. Tow are stringent, and we consider it our utmost responsibility to continue to enforce these procedures in the future. Site U.S. Tow has the distinct advantage of having an existing site located at 2119 East 25`h Street, Los Angeles, which meets all current zoning regulations. This site is located directly across 25h Street from the northern boundary of the City of Vernon, thereby providing us with immediate access to Vernon. U.S. Tow has a facility which provides a modern, clean, safe, professional environment. The U.S. Tow site consists of approximately 4.0 acres of screened, secured, lighted, signed and cemented area for the impounding and storage of vehicles and approximately 12,600 square feet of enclosed building area for evidence hold, ancillary storage, administration and lien sale auction of vehicles. Tow Vehicles In an effort to serve all of our clients in a timely and effective manner, we are continuously mindful with respect to maintaining a strong, contemporary fleet of tow vehicles. U.S. Tow has a fleet of eight units including five flatbeds and three wheel- lift/standard duty trucks. We additionally have three heavy duty trucks and one heavy duty trailer. This fleet, which we continuously service and upgrade, will allow us to maintain call times well under the 20 -minute requirement of the City of Vernon Police Department. Customer Service The employees of U.S. Tow are trained to develop awareness of customer problems, to establish empathy for customers, to understand and adapt to the diverse ethnicities and cultures of customers and to treat customers with respect and their vehicles and personal belongings with professionalism. Each one of us at U.S. Tow understands that difficult situations arise and our "team" philosophy of operation allows us to proactively handle these situations before they become problematic. City of Vernon Police Department April 16, 2015 Page Three of Three Management Moshe Ben Dayan, the President/CEO of U.S. Tow, has been actively involved in the tow industry since 1989 at which time he established Classic Tow, Inc. dba Tip Top Tow Service which he has operated continuously in Santa Monica since that time. It is significant that Mr. Ben Dayan made the operation of Tip Top Tow Service his one and only business commitment until his purchase of U.S. Tow in 2013. Authorized Contact The person authorized to represent U.S. Tow in negotiations with the City of Vernon Police Department is Moshe Ben Dayan, President/CEO, U.S. Tow, Inc. Mr. Ben Dayan additionally is authorized to execute the agreement with the City of Vernon on behalf of U.S. Tow and is the contact point for any questions or concerns relative to this Proposal. This Proposal will remain valid for a period of not less than ninety (90) days from the submittal date of April 16, 2015. Legal Business Status U.S. Tow, Inc. is an "S" corporation, Federal Tax ID#90-1014831. The corporation was founded in 1983. Moshe Ben Dayan is President/CEO of the corporation and Stephanie McColgan is Vice President and Secretary/Treasurer of the corporation. The address of U.S. Tow, Inc. is 2119 East 25h Street, Los Angeles, CA 90058; the telephone number is (323) 870-7100; the FAX number is (213) 749-0272; and the e-mail address is moshe(a,ustow.com. U.S. Tow currently meets all Federal, State and City requirements and there are no changes necessary or requirements unmet for us to operate the Franchise Tow Fee Program for the City of Vernon Police Department. Our site is operative, our office functional, our required insurances in place and our economic viability and professional commitment unwavering. We would very much like to be selected to work with you. Thank you for yjur consideration of U.S. Tow for this contract. Very truly your ae�6aQ Stephanie McColgan President/CEO Vice President and Secretary/Treasurer INTRODUCTION U.S. Tow, Inc. has served as the Official Police Garage for the Newton Division of the Los Angeles Police Department for the past 10 years. In this capacity, we have been responsible for towing and storage services for the LAPD, the Department of Transportation, the Los Angeles Unified School District and other City of Los Angeles Departments. During those years, we have developed strong and impeccable guidelines for the conduct of our business. We also have developed strong ties to the community which surrounds our facility and of which we consider ourselves a part. If selected to become the Franchise Tow Fee Program Contractor for the City of Vernon Police Department, we would view ourselves as having a specific contractual obligation to Vernon and it is twofold: (1) every single day of the year and every single hour of each of those days we must provide an organized, timely response to the officers of the Vernon Police Department to pick up and tow vehicles and there can be no lapse in this performance; and (2) at the time that a vehicle is released to its owner, we must provide careful, courteous, empathetic service throughout the release. We must additionally create accurate and complete paperwork as part of this entire process. For those vehicles that are not released and must instead flow through the lien process, a completely different set of rules governs. This process also requires stringent controls and strict compliance with the law. We will be dedicated to providing service to the City of Vernon while, at the same time, maintaining strong standards of quality and safety for our customers — just as we currently do for the LAPD. U. S. Tow has through the years of its operation developed strong training processes for every one of our staff persons. We consider these to be the core of our association with the LAPD, DOT, other City agencies as well as our private clients. We continuously leave no detail of our employee training to chance, making every effort to provide our staff with training that is comprehensive and meaningful. As a result, we are able to keep customer complaints to a minimum. U.S. Tow has always supported involvement in the community in which we work. However, since his acquisition of the business in 2013, Moshe Ben Dayan has made a particular effort to increase the community involvement of the firm. Mr. Ben Dayan understands that investment in the community in which he works represents an investment in U.S. Tow itself. As you evaluate us, we want you to understand that we at U.S. Tow will work very hard every day to provide the very best service to the City of Vernon, the members of Vernon's Police Force and the customers of our firm. Moshe Ben Dayan has had a sterling record of performance at his Classic Tow, Inc. dba Tip Top Tow Service for 25 years as his references and contracts will attest. We bring to this submission our extensive past OPG experience, Mr. Ben Dayan's expertise and the professional qualifications and dedication of our staff. We do not require a site; we have one.We do not require a functioning office with all of the latest computer and security equipment, we have it. We do not require tow equipment; we have the best. We understand that the Request For Proposal for the letting of the Franchise Tow Fee Program contract is competitive, but we ask that you consider our past experience with the LAPD, our long- term operation and staying power, our relationship with the community and our commitment to strong performance at all times and in all circumstances. VEHICLE IMPOUND INFORMATION CENTER The future of towing management is happening today at U.S. Tow, Inc. with our Vehicle Impound Information Center (VIIC). Our VIIC features were developed by us with the help of law enforcement and have been customized to meet the needs of our customers. The system is not an off -of -the -shelf product; rather it is a system designed to assist us and our law enforcement clients to oversee towing and impound operations while providing accountability and oversight. The web -based system, which provides information regarding impounded vehicles, has been primarily designed to be used by municipalities, but also contains a free public search element designed for use by the general public. VIIC REPORTS The VIIC system provides our law enforcement customers with real-time reconciliation and auditing of remitted fees through a computer system that cannot be altered. This system provides very readable PDF reports or reports that can be downloaded into a CSV file for the Department's use in daily oversight. VIIC system features include: • Detailed monthly activity reports which show all impound and storage activity; • Vehicle reports which show vehicle date in and date out; • Vehicles by "hold" status; • Gross revenue remittance reports; and • Vehicle release fee remittance reports. LAW ENFORCEMENT ACCESS AND INFORMATION The VIIC system allows authorized personnel to quickly and accurately track vehicles, thus ensuring the proper collection of fees for towed and impounded vehicles. Through secured Internet access httn://www.oi)21aviie.com or by stand-alone computers located within authorized law enforcement facilities, users can obtain immediate access to information pertaining to impounded vehicles 24 hours per day 7 days per week. This information consists of several components including vehicle inventories by vehicle make, license plate, VIN and original location of the impound. PUBLIC ACCESS AND INFORMATION Although the information available to law enforcement agencies is more comprehensive that that available to the general public, the VIIC system also provides the public with valuable real-time information which facilitates the location of impounded vehicles. With the VIIC system, the public can determine the location of vehicles through Internet access. Required search information includes the license plate number and VIN. Once the vehicle is located, the VIIC system provides the U.S. Tow name and address, directions to our facility, release hours, fees incurred and a simple matrix by which fees can be calculated. 2 GENERAL SCOPE OF WORK/ WORK PLAN FACH.ITY U.S. Tow's facility is a point of great pride for its owner and management. Our facility consists of state-of-the-art construction and contains clean, well organized, modern evidence hold, ancillary storage, dispatch and office space. It is situated on a fully concreted lot which is meticulously maintained. We pride ourselves on the image that is conveyed to the governmental agencies with which we are involved, the public that we serve and the surrounding community and this image is carefully monitored. Our location complies with all City of Los Angeles zoning requirements for a towing operation and auto park, with a zoning designation of M3-1, and no Conditional Use Permit is required. We believe that U.S. Tow sets the bar for the way in which a towing operation facility should appear. Our property contains 174,240 square feet (4.0 acres) with aluminum and steel fencing which is eight feet in height and is topped with concertina wire. The yard has concrete flooring and contains capacity for 750 vehicles. Because of this large capacity, we are able to store impounded vehicles for as long as is deemed necessary by the Police agency involved. The yard is very well lighted and there are 50 cameras providing 24-hour video surveillance (archived for a minimum of 180 days). Our storage yard is immediately adjacent to our business office and is attended at all times by our staff members. U.S. Tow has personnel on-site 24 hours per day 365 days per year and we are open to the public between 7:00 a.m. and 7:00 p.m. seven days per week 365 days per year. We are also always available to accommodate special City events. Our property has been leased to U.S. Tow on a long-term basis. Our property lease was renegotiated shortly after Moshe Ben Dayan acquired the company in 2013. The initial lease term is for five years and runs from September, 2013 to September, 2018. Following that period, we have two options of five years each, with the lease ultimately terminating in 2028. Administrative Facility Our facility contains approximately 12,600 total square feet of building area and houses four separate personnel offices, dispatch, accounting, a filing room for auction records and other files, a lien sale area, an IT area, a classroom/break room for company and community use, an Evidence Hold Area and ancillary storage space. Evidence Hold Area This 2,600 -square -foot secure area has 24-hour surveillance and limited access with specific rules for entering and exiting. It is equipped with two roll -up doors for k] unobstructed access and has a capacity of 10 vehicles. There is an additional secondary Evidence Hold Area which is protected by one metal roll -up door and a bullet proof ballistic glass pedestrian door as well as an evidence property room. Our Evidence Hold Area has a specifically designated inspection area which is accessible only to designated U.S. Tow personnel and Police officials. Indoor Workshop Our facility has an indoor workshop for the storage of heavy equipment. Our facility additionally contains one four -post hydraulic lift, two air compressors, three propane forklifts, one tire changing machine and one digital scope camera. Physical Location The facility of U.S. Tow is located at 2119 East 25t' Street, directly across 25`" Street from the northern boundary of the City of Vernon. TOW EQUIPMENT The staff and management of U.S. Tow, Inc. have many combined years of experience with various types of tow equipment. This experience has resulted in the knowledge that deploying the correct equipment is critical to the efficiency and success of Official Police Tow operation. All of our tow equipment is equipped as provided in the California Vehicle Code. Another very important element for our operation is that our tow drivers have the best and most appropriate equipment to complete tasks in a damage free and expeditious manner. The area in which we are located has a diverse impound environment. Vehicles often are stripped of major components such as wheels, engines and body panels and sometimes are burned and/or wrecked. At the other end of the spectrum, we handle custom and high value vehicles. Our equipment, including flatbeds and wheel- lift/standard duty trucks as well as heavy duty equipment including trucks and a trailer, is engineered to accommodate these diverse situations in a timely and efficient manner. Our wheel-lift/standard duty trucks have been engineered and manufactured to be efficient and fast, thereby providing for the immediate removal of vehicles from major thoroughfares. With these trucks, peak hour tow away zones can be cleared expeditiously to relieve traffic congestion and provide the public with clear paths to their destinations during heavy traffic periods while allowing City personnel to respond to other duties without unnecessary delays. With the utilization of experienced and trained personnel, an impounded vehicle can be removed in just minutes by a wheel-lift/standard duty truck. Wheel -lifts additionally provide damage free towing by lifting vehicles by 2 only their tires. Body panels, front ends, bumpers and under carriages are not touched by the towing unit, thereby ensuring damage free handling of towed vehicles. Wheel- lift/standard duty trucks also allow efficient towing from parking garages and towing from off-road areas. Our flatbed carriers have been selected to provide efficient and damage free vehicle removal and transport. Vehicles with extensive damage, missing wheels or which are heavily binned are suited for removal by flatbed. Flatbeds also are well suited to hybrid, electric, exotic and custom vehicles. In addition, bulk items such as cargo from damaged vehicles, large or heavy vehicle components from "chop shops," motorcycles or stolen vehicles can be safely loaded onto flatbeds to provide damage free transport with minimal loading time. Flatbed carriers also provide the capability to transport two vehicles at the same time, thus allowing us to respond quickly and efficiently when requests for service are made in proximate geographic locations or when requests are made in a narrow time frame. Our choice of Kenworth and Hino chasses is based upon their capability to handle two vehicles at once and/or to transport heavy and/or oddly shaped cargo safely. Our heavy duty trucks, with their adjustable booms and five -ton lifting capacity, and our heavy duty trailer are available for the heaviest requirements, including the towing of large and oversized vehicles, and again attest to our well- rounded, complete towing capability. Our drivers are highly trained to operate all of our tow units. In particular, flatbed units require highly skilled drivers with a thorough knowledge of the machinery involved. They also are trained to unlock locked vehicles, a frequent request from our Police clients. Our staff is trained to operate units with the priority of safety to themselves and to the public they serve. Continuing education enhances their knowledge base and ability to perform the tasks involved. If selected to be the Official Police Tow for the City of Vernon Police Department, we will immediately file with the Department the name, address, date of birth, driver's license number and all other information required relative to each of our drivers. We will also notify the Department of any driver no longer employed by us as well as the identity of any driver whose license is suspended. Our training procedures are in writing and a copy will be provided to the Vernon Police Department. U.S. Tow, Inc. also is a member in good standing of the California Department of Motor Vehicles Pull Program. Within our facility, the use of forklifts with special attachments provide efficient and damage free vehicle movement and/or vehicle release. Our forklifts are powered by liquid propane, providing low emission levels and reduced carbon monoxide release. U.S. Tow constantly monitors trends in tow equipment, vehicle impounds and safety practices. It is through this due diligence that we are able to provide our clients and the motoring public with the highest level of safety and service. U.S. Tow has a total of 11 tow units, including three wheel -lifts, five flatbeds, two wreckers and one tractor. We also have one trailer. In addition, U.S. Tow has access to the 23 trucks of Tip Top Tow Service in case of a large emergency operation or a disaster operation. A listing of the tow units of U.S. Tow is provided on the following page. TWO-WAY RADIO COMMUNICATION EQUIPMENT U.S. Tow, Inc. uses Kenwood hardware for its two-way radio system. The system employs mountain -top repeaters to maximize coverage area and provide reliable, quality communication, thus enabling instant access to our fleet and personnel. Our two-way radio communication equipment also sends and receives Police tow requests between dispatch and our tow units on a first priority basis. Through its use, all of our clients benefit from faster service, increased efficiency, quick schedule or task changing and higher productivity. DISPATCH COMPONENTS U.S. Tow, Inc. utilizes an efficient dispatch system which features three components — proper tools, adequate staffing and management oversight. Our use of vehicle tracking and computerized dispatch is integrated to maintain the highest level of service. Our system includes time stamping of all requests received as well as notation of the exact time the request is assigned to a tow unit, the time the tow unit arrives at the scene of the request and the time that the tow unit returns to the U.S. Tow facility. Our system also assigns a number to each tow request for tracking purposes. Our dispatch terminals are dedicated to the function of dispatch only. Our radio communications equipment sends and receives Police tow requests between dispatch and the tow units on a "first priority" basis. The dispatchers of U.S. Tow are trained in the effective use of radio equipment in order to maximize efficiency. The dispatch office is equipped with a telephone system capable of receiving tow requests on a "first priority" basis and dedicated telephone lines ensure "first priority" to "Police" calls. Dispatch is a dedicated function on a 24-hour per day, seven-day per week, 365 -day per year basis. Dispatchers are available to release vehicles seven days per week between 7 a.m. and 7 p.m. and for a minimum period of four hours after any special event. Every member of our office staff is cross -trained in order to provide an excellent service standard in the execution of dispatch duties. INFORMATION TECHNOLOGY KNOWLEDGE The computer system utilized by U.S. Tow is the Impound Management System/Information Management System (IMS). It is used for both dispatch and accounting. The program utilizes functions which provide dispatch, vehicle inventory TOW UNITS 7 U.S. Tow, Inc. owns 11 tow units and one trailer, as follows: Weight ---- Unit Type Year Make (lbs) VIN 11 Wheel -lift 2009 Dodge 19,000 3D6WC76L69G555937 5500 15 Flatbed 2010 Hino 258 25,500 5PVN18JN8A4S50303 19 Flatbed 2005 Kenworth 26,000 2NKMHZ6X05M098216 T-300 22 Wheel -lift 2005 Ford F-550 19,000 1FDAF56P55EB89089 26 Flatbed 2006 Kenworth 26,000 2NKM11Z6X76M154251 T-300 27 Flatbed 2006 Kenworth 26,000 2NKMHZ6X56M154250 T-300 13 Wheel -lift 2013 Chevy 15,000 1GB3CZC8XDF160551 3500 HD 20 Flatbed 2015 Peterbilt 26,000 2NPNHM6XOFM298418 25 Wrecker 2014 Peterbilt 54,000 INPWL49XOED187127 16 Wrecker 2015 Kenworth 35,000 2NKHHMZXXFM439593 80 Tractor 2007 Freightliner 80,000 1FUJA6CK47LX17262 81 Trailer 2015 Landoll 97,000 1LH440VHIF1021834 7 search, property removal with receipt, inspection of a vehicle with receipt, evidentiary hold area search and auditing, lien processing including the removal of liened vehicles, VIN verification of make and model, cash on delivery options and private property impound tracking. Not all employees are granted access to sensitive information contained in the tow program. Only management and ownership can access all records pertaining to any particular vehicle. Any changes made in the computer record concerning a vehicle are tracked through an exception report. The exception report is checked every morning by management to ensure that no unauthorized changes have been made to any computer record. The programs also have a fleet function by which U.S. Tow can maintain fleet data as well as an accounting function for maintenance of accounts payable and accounts receivable. IMS also has reporting functions that allow us to keep daily, weekly and monthly internal reports. Our accounting department additionally uses QuickBooks to maintain a checks and balances system for all accounts. Quickbooks provides U.S. Tow with a controlled method by which to track accounts, print statements and maintain a ledger for monies that flow in and out of the company. Quickbooks Pro is used to pay bills, record payroll, reconcile cash and keep track of vendor and employee ledgers and advances. A daily back-up of our computer system is completed and stored at a remote location. An outside firm monitors this back-up on a daily basis. We additionally have software support readily available for our tow program. All files are backed up several times per day and we have a working generator in case of a significant power failure. Our computer system, software and tow program are set up to generate franchise fees (which are placed in a separate account) and impound information and the safeguards are in place to monitor these functions at all times. If U.S. Tow is selected by the City of Vernon Police Department to be its Official Police Tow, Police personnel will be assigned a user name and password which will allow them access to this system on a 24/7 basis. As such, Police personnel will be able to electronically view all documents as well as to scan and print the documents and thereby have a physical copy. Our dispatch, tow lot management, impound and franchise fee software has a long history of use within U.S. Tow. Our hardware has been carefully selected to provide both reliability and ease of use. Computer work stations, servers, telecommunications and video surveillance (the Kantech System) have been chosen and implemented to provide the highest levels of security, accuracy, accountability and service. MONTHLY REPORTS If selected to be the Official Police Tow for the City of Vernon Police Department, U.S. Tow will submit a monthly report to the Chief of Police and Finance Director which, as per the City of Vernon requirement, includes the following: *Total Police Impounds. *Number of times dispatched by the Vernon Police Department. *Number of calls resulting in impounds. *Number of vehicles sold on lien sale under authority of Section 3072 Civil Code and reporting said lien sales as per authority of Section 22705 CVC. *Number of vehicles sold under authority of Section 3073 Civil Code. *Names and addresses of buyers and description of vehicles when sold. *Number of calls answered in which time beyond one hour was required. EVIDENCE HOLD VEHICLES U.S. Tow, Inc. has 10 years of experience as an OPG for the City of Los Angeles Police Department and thus of dealing with vehicles and vehicle -related components that are on "hold" for evidence or require processing by a crime lab unit. Moshe Ben Dayan, the owner of U.S. Tow, has 25 years of experience in the handling of evidentiary holds and maintaining the integrity of the "chain of custody" in conjunction with his other public agency towing operations through his firm Classic Tow, Inc. dba Tip Top Tow Service. All of our personnel are acutely aware of the importance of handling vehicles with evidence holds. A set of specific steps are consistently employed in order to ensure that vehicles are not mishandled and that the "chain of custody" is maintained at all times. All of our personnel receive training on how to deal with vehicles from the moment a call is generated until the final disposition of the vehicle occurs. • Dispatchers advise drivers of a request for service for a vehicle that requires special handling due to evidence or criminal lab processing. • Drivers request from the impounding officer or the officer in charge at the scene of the impound whether any special handling is required so as not to touch surfaces of a vehicle, not to enter a vehicle, not to disturb possible material under or on a vehicle or any other special requests dealing with the handling of the vehicle. • Once evidence hold vehicles arrive at the storage yard, drivers sign the Evidence Log Book noting the time, date, year, make, model, color, VIN; license and names of any persons who will enter the Evidence Hold Area in conjunction with the vehicle. X • Following placement of a vehicle or components of a vehicle within the Evidence Hold Area and the securing of the Hold Area, drivers return to the office to notate the date and time of completion of the vehicle and/or vehicle components placement. • Drivers receive instruction on the handling of vehicles utilizing our equipment so that the vehicle can be transported without disturbing fingerprints and/or other physical evidence contained on or inside it. As vehicles arrive at our location, they are entered into our vehicle inventory database and the Evidence Log Book. In order to verify the time of entry, U.S. Tow utilizes a time stamp along with the manual entry in the Evidence Log Book. Within the vehicle database, a special "hold" is placed and this creates a flag which must be specifically acknowledged prior to any change such as an authorized release by the agency placing the original hold on the vehicle. Often vehicles get released from "hold" status prior to the release of the vehicle to the owner or interested party. Vehicles that are released from a "hold" status prior to removal by the owner or interested party have specific notes entered in the vehicle database as well as the agency, name, ID, date and time that the vehicle's "hold" status was removed. Associated paperwork is additionally attached to the vehicle record (CHP 180). Once the vehicle has had the "hold" released, it is removed from the Evidence Hold Area and placed in the general vehicle inventory. U.S. Tow has a segregated, completely enclosed evidence warehouse with a storage capacity of a minimum of 10 evidentiary/criminalistic hold vehicles. U.S. Tow also maintains an area that can be converted to a temporary secure hold area in the event of a large scale crime involving many vehicles or bulk items. A minimum of six additional vehicles can be secured in this area. Evidence Hold Area entry is limited to OPG employees and concerned law enforcement officials and video surveillance is used to enhance the security of vehicles within the Evidence Hold Area. An electronic record of the person, time, date and duration of access is maintained. This is accomplished through entry system technology which features a magnetic lock system with unique entry key fob assigned only to management. The supplier of our entry control and electronic entry and exit recordkeeping is Kantech. The Kantech system features electronic recording and physical hardware that is secure and that provides access limited to management in order to ensure that the "chain of custody" is not compromised. All entries are also noted in the Evidence Log Book. The elements of recording and recordkeeping of entry to our Evidence Hold Area allow management and law enforcement to validate all access. The area has large, clear posting prohibiting entry. The Evidence Hold Area features ample lighting to aid detectives and/or evidence technicians in the processing of vehicles. U.S. Tow also has a vehicle lift available on-site to aid investigators. Through all of these mechanisms, we ensure that only vehicles or vehicle parts that are held for evidence or criminalistic hold are stored within the Evidence Hold Area. 10 With respect to the City of Vernon Police Department, if U.S. Tow is selected as the Official Police Tow, notification will be provided by U.S. Tow to the Police Captain or his/her designee of vehicles with a "hold" that are stored in excess of 72 hours. As per the City of Vernon Police Department requirement, "holds" will expire 10 calendar days after the date of a tow unless otherwise extended by a Police Department employee. LIEN SALE EXPERIENCE U.S. Tow, Inc. files for vehicle liens following California Civil Code Sections 3068. 1, 3071, 3072 and 3074. Ultimately, not all liens started end in disposal through public auction. Many vehicles are redeemed by registered owners, legal owners or authorized interested parties, thus accomplishing the intended purpose of notification followed by redemption. In the event that a vehicle is not redeemed, a sale is conducted to satisfy the outstanding lien and avoid the stockpiling of vehicles. Vehicle disposal through public auction has been performed for more than 10 years by U.S. Tow and more than 20 years by Moshe Ben Dayan via other towing operations that he owns and operates. U.S. Tow sells vehicles in a fair and impartial manner to the highest bidder. Our sale list is posted in public view at our facility a minimum of 10 days prior to the sale date, and vehicles are available for inspection one -and one-half hours prior to the sale time on the sale date. We continually strive to improve levels of customer service to members of the public who attend our weekly auto auctions. U.S. Tow is bound by California Civil Codes relating to the disposal of impounded vehicles. U.S. Tow also stringently follows the fee structure outlined in the California Civil Codes that pertain to the processing of vehicle liens. If selected to be the Official Police Tow for the City of Vernon Police Department, U.S. Tow will supply a list of vehicles on a monthly basis that we intend to lien sale prior to actual sale for approval by the Department. We will additionally review any other elements of our lien sale operation requested by the Department. CUSTOMER SERVICE U.S. Tow takes extreme pride in its exceptional customer service. The impound process is by its very nature a stress producing experience and we attempt in every possible way to expedite the process and make it as comfortable as possible. Registered owners redeeming vehicles can expect to deal with employees who are well trained, courteous and professional and with a facility which is clean, modern and secure and which provides them with comfort in the event that they need to wait for appropriate paperwork, acceptable form of payment or a towing service for a disabled vehicle in order to complete the release process. U.S. Tow completely understands the responsibility for the proper release of vehicles to parties who have a legal right to take possession and we take all necessary precautions through established procedures throughout the release process. Our personnel are trained to verify that a proper release has been issued by us or by the 11 relevant governmental impounding agency prior to the release of vehicles that have either a statutory or evidence hold. A dedicated computer system is available to check the "scofflaw" status of vehicles prior to their release. Personal property is released to identified, authorized persons and is inventoried and notated on the vehicle record. Our staff also is trained to answer general questions regarding the disposition of vehicles and lien sale auction information. Computer equipment with access to our vehicle inventory software is available to handle high-volume release situations. COMMUNITY SUPPORT AND INVOLVEMENT U.S. Tow understands the importance of support of and involvement in the local community. Even though we are physically located in an industrialized portion of the City of Los Angeles, we are well aware that there is a significant community of residents surrounding our site. As such, it has been our continuing philosophy of operation to identify and support portions of the community and community projects in need of financial sponsorship and the donation of other assets. We additionally have a well appointed classroom/break room at our facility which we offer for community use. 12 U.S. TOW, INC. TOW RATES/FEES Super Heavy Duty/$475.00 $65.00 Wrecker Forklift I $ 95.00 (per hour) Service Call $74.00 Bulk Item( $12.00 (per pallet/per day) • Towing/recovery work/transport is assessed portal to portal. There is no fee variation for night tows. • Storage/impoundment rates are the same for day and night. Our release hours are 7:00 a.m. — 7:00 p.m. and there are no after hours releases. • Towing rates are subject to 30 -minute increase increments after the first hour. • Storage for less than 24 hours is charged as one day. After 24 hours, storage is charged per calendar day. • Service calls are based on a one-half hourly tow rate. • Vehicles not redeemed within 72 hours are subject to lien sale/notice fees of $70.00 - $100.00. • All City vehicle tows within 30 miles are free. • All City vehicle tire changes within 30 miles are free. • All towing and storage rates are the average of those charged to the Los Angeles Police Department, the California Highway Patrol and the Los Angeles County Sheriff's Department. • U.S. Tow, Inc. is open to negotiating the final franchise fee with the City of Vernon. However, we are asking for a fee of 7% of gross receipts which is the amount that we currently charge LAPD. 13 Towing Storage Light Duty $148.00 $43.00 (under 10,000 GVWR) Motorcycle I $148.00 $20.00 Medium Duty I $250.00 I $55.00 Heavy Duty I $300.00 I $65.00 Low Boy $300.00 $65.00 Super Heavy Duty/$475.00 $65.00 Wrecker Forklift I $ 95.00 (per hour) Service Call $74.00 Bulk Item( $12.00 (per pallet/per day) • Towing/recovery work/transport is assessed portal to portal. There is no fee variation for night tows. • Storage/impoundment rates are the same for day and night. Our release hours are 7:00 a.m. — 7:00 p.m. and there are no after hours releases. • Towing rates are subject to 30 -minute increase increments after the first hour. • Storage for less than 24 hours is charged as one day. After 24 hours, storage is charged per calendar day. • Service calls are based on a one-half hourly tow rate. • Vehicles not redeemed within 72 hours are subject to lien sale/notice fees of $70.00 - $100.00. • All City vehicle tows within 30 miles are free. • All City vehicle tire changes within 30 miles are free. • All towing and storage rates are the average of those charged to the Los Angeles Police Department, the California Highway Patrol and the Los Angeles County Sheriff's Department. • U.S. Tow, Inc. is open to negotiating the final franchise fee with the City of Vernon. However, we are asking for a fee of 7% of gross receipts which is the amount that we currently charge LAPD. 13 ABILITY OF U.S. TOW, INC. TO PERFORM THE NECESSARY FUNCTIONS U.S. Tow, Inc. was originally founded as a California "S" corporation in 1983. The company was purchased by Moshe Ben Dayan in 2013. Mr. Ben Dayan is the sole Owner/President/CEO and owns 100% of the corporation. U.S. Tow, Inc. has its only location at 2119 East 25th Street, Los Angeles, CA 90058. The firm has a total of 19 employees. STATE AND CITY LICENSES U.S. Tow, Inc. is licensed to operate in the State of California and the City of Los Angeles. Our licenses include City of Los Angeles Parking Occupancy Tax M; City of Los Angeles Professions/Occupations; City of Los Angeles Police Commission Permit for Towing Operation; City of Los Angeles Police Commission Permit for Master Auto Park; City of Los Angeles Police Commission Permit for Auto Park; and State of California Department of Motor Vehicles Motor Carrier Permit. EXPERIENCE OPERATING A COMPLEX BUSINESS As stated above, Moshe Ben Dayan purchased U.S. Tow, Inc. in 2013. Mr. Ben Dayan came to the purchase with a strong understanding of the highly regulated and complex operations of an Official Police Garage/Police Tow. Since his purchase of U.S. Tow, Mr. Ben Dayan has been working to improve the already strong operations and level of service of U.S. Tow's Newton Division OPG. Based upon commendations that he has received from members of the Los Angeles Police Department, he appears to be succeeding. In addition to U.S. Tow, Mr. Ben Dayan owns and operates Classic Tow, Inc. dba Tip Top Tow Service. He founded and has owned and operated this company since 1989 and it has been his full-time and only business involvement until his purchase of U.S. Tow. Tip Top Tow Service is the Official Police Tow for both the Cities of Santa Monica and Beverly Hills. The firm has worked in this capacity for Santa Monica since 1993 and for Beverly Hills since 2012. Service to these entities is highly regulated and involves impounding of vehicles including owner requests, statutory holds and evidence holds as well as the roadside servicing of City -owned vehicles and traffic accident assistance. Mr. Ben Dayan has additionally participated in the California Highway Patrol's (CHP) rotation Tow Service Agreement (TSA) since 1992, providing general towing and impound and storage services. Additionally, Mr. Ben Dayan is a Freeway Service Patrol provider for the Los Angeles County Metropolitan Transportation Authority (LACMTA), providing freeway roadside services to stranded motorists since 2005. The contracts let 14 by this Agency are highly regulated with scheduled and random inspections of tow truck units and facilities conducted by LACMTA itself as well as by the State of California Department of Transportation (Caltrans) and a special unit of the CHP known as "David Units." The level of regulation imposed by the CHP's David Units is unequaled in the towing industry, with strict enforcement of rules and regulations as well as of drivers and trucks in the field through monitoring by GPS, Caltrans and the CHP itself. The contracts of LACMTA mandate that detail be paid and rules adhered to relative to a multitude of policies and procedures and that standards be strictly enforced. Moshe Ben Dayan and Tip Top Tow Service have never had a contract fail to renew due to substandard service or violation of any rules and/or regulations. The successful operation of a tow business is complex, with many areas of responsibility. We are responsible 24 hours per day 365 days per year for dealing with the vehicles and personal possessions of many people, some of whom are angry about having been towed in the first place, distraught over damage to their vehicle or who are dealing with the consequences of having a family member or friend injured in an automobile accident. We are responsible 24 hours per day 365 days per year for dealing with law enforcement and the complexities of evidentiary holds, constantly being attentive to the issues involved in the potential contamination of important evidence. We are responsible for conducting lien sales with careful attention to the legalities of this procedure such that we do not err either on our own part or for the interests of the customer. We are responsible to our employees for the creation of a work environment that is comfortable, clean and conducive to minimizing the stress of a business which requires proficiency in taking calls, dispatching drivers accurately and quickly and performing tow services in an efficient, orderly and courteous manner. We are responsible to the many vendors with whom we do business including insurance providers and equipment and parts providers and we must be vigilant at all times regarding the licenses and permits that we hold. And, we are responsible to the community to maintain a top-notch facility which is environmentally conscious with minimal noise and pollution and to participate in community events and sponsorships. CAPABILITY AND EXPERIENCE OF KEY PERSONNEL MANAGEMENT Moshe Ben Dayan, President/CEO. Moshe Ben Dayan is a true "pro" within the tow industry. His first involvement with the industry was in 1989 when he founded Tip Top Tow Service in Santa Monica with one truck. Since that start, he has built Tip Top Tow Service into a strong, successful corporation now known as Classic Tow, Inc., dba Tip Top Tow Service. Tip Top Tow Service has a facility in Santa Monica wholly owned by Mr. Ben Dayan, 19 trucks and 23 employees. Among numerous governmental and private affiliations are Official Police Tow contracts with the Cities of Santa Monica and 15 Beverly Hills, Freeway Service Patrol contracts with the Los Angeles County Metropolitan Transportation Authority and service contracts with the Los Angeles County Sheriff's Department, the California Highway Patrol, the U.S. Postal Service and the Federal Bureau of Investigation. Mr. Ben Dayan purchased U.S. Tow, Inc. in 2013 and through this entity is the Official Police Garage for the Newton Division of the Los Angeles Police Department. U.S. Tow additionally provides service to the Los Angeles County Sheriff's Department and the California Highway Patrol among others. Mr. Ben Dayan's specific responsibilities at U.S. Tow include overall management of all operations including financial operations; company policy including contract procurement and compliance; project staffing; customer relations; community relations; and equipment/facility procurement and operations. The resume of Mr. Ben Dayan is included as an attachment to this Proposal. INTERNAL STAFF Mohammed Jaweed, CFO. Mohammed Jaweed has had a wealth of experience as Controller for several major companies. He is extremely skilled in financial, accounting and bookkeeping functions. With a more than 25 -year background in financial reporting of all kinds, he brings to U. S. Tow the ability to review the daily activities of the Newton Division OPG including monitoring of vehicle release fees, gross receipts fees, collections and business license fees. He is additionally skilled in the monitoring of auditors and insurance companies to maintain our liability and Worker's Compensation insurances and to manage all internal and external payroll reporting. Mr. Jaweed worked as an external/outsource resource for Mr. Ben Dayan for more than 20 years prior to his employment at U.S. Tow. The resume of Mr. Jaweed is included as an attachment to this Proposal. Richard L. Kettering H, General Manager. Richard Kettering has been an employee of U.S. Tow, Inc. since 2009. As such, he is extremely knowledgable regarding all of the operations of our business. Short of calling him a skilled "jack of all trades," it is certainly appropriate to note that his responsibilities are and have been significant and multidimensional. Mr. Kettering has management experience; he is knowledgable with regard to all aspects of the OPG system; tow driver safety compliance; complaint/problem resolution for customers and Police agencies; employee relations including hiring and dismissal; lien sales auction operation (Mr. Kettering is the auctioneer) and paperwork; and security camera content review. The resume of Mr. Kettering is included as an attachment to this Proposal. Stephanie McColgan, Assistant Manager. Ms. McColgan brings a unique background to U.S. Tow. She has worked with Moshe Ben Dayan since the start of Tip Top Tow Service in 1989 and, as such, is knowledgable with respect to all aspects of the towing industry. At Tip Top Tow Service, she was responsible for the management of the banking/financial aspects of the day-to-day business; payroll computation; daily receipts 16 computation; serving as a back-up dispatcher; resolution of difficult customer, staff and vendor issues; and community/public relations interface. At U.S. Tow, Ms. McColgan prepares lien sale auction paperwork and vehicle release paperwork. She is responsible for the banking activities of the firm as well as human resources/employee applications and other associated paperwork. Ms. McColgan also assists the General Manager with other overflow business matters associated with the company. The resume of Ms. McColgan is included as an attachment to this Proposal. ADMINISTRATIVE STAFF The administrative staff of U.S. Tow, Inc. is carefully trained and is knowledgable in the following areas related to company operations: computer software; dispatch; impound reporting; vehicle release procedures; vehicle property removal procedures; statutory hold vehicle release procedures; evidence/criminalistic hold vehicle procedures; lien sale procedures and fees; two-way radio use; telephone system and customer service techniques and procedures; criminal activity reporting; and the prioritization of calls for service. The administrative staff of U.S. Tow also receive continuous training in such aspects of company operations as dealing with hostile people and developing solutions to hostile situations; making effective decisions and implementing those decisions; understanding and adapting to the diverse ethnicities and cultures of customers; and establishing empathy for customers. TOW DRIVER STAFF The tow driver staff of U.S. Tow, Inc. is carefully trained and is knowledgable in the following areas related to its work: highway safety; towing techniques; rollover and recovery techniques; laws pertaining to operation of tow trucks; customer service; automotive lockouts; and tow truck maintenance. Our tow truck drivers also receive continuous training in the following areas: computer software; impound report reading and understanding; vehicle codes; care and custody of vehicles; forklift operation; vehicle release procedures; vehicle property removal procedures; vehicle inspection procedures; verification of proper release of evidence hold vehicles; verification of proper release of statutory hold vehicles; proper handling of evidence/criminalistic hold vehicles; proper placement and spacing of vehicles; criminal activity reporting; vehicle identification (license plate and VIN); prevention of heat stress, dehydration, exhaustion, stroke and related problems: battery safety; prevention of blood borne pathogens; fire extinguisher use; back injury prevention; and eye protection. All drivers must hold and maintain Level 1 Certification from the California Tow Truck Association. A Staff Flow Chart for U.S. Tow, Inc. is provided on the following page. 17 U.S. Tow, Inc. Staff Flow Chart Moshe B"en Dayan President/CEO i IMohammed Jaweed CFO Richard Kettering General Manager V T T V Stephanie McColgan Ernie Gonzalez Luis Cruz Walter Ruckwardt Assistant Manager Dispatch Manager 1 Driver Manager - Yard Manager ..i Mario Sanchez 1 Rosendo Favala Jonathan Zetina Dispatcher Driver / Mechanic Yardman Jose Martin Filiberto Hernandez Dispatcher Driver Leonard Sanders Khachik Bekarian Dispatcher Driver Armando Valenzuela Victoria Reyes Driver Dispatcher Victor Arevalo Driver Raul Marroquin Driver Carlos Reyes Driver 18 AFFIDAVIT OFNON-COLLUSION BY CONTRACTOR STATE OF CALIFORNIA } } ss COUNTY OF LOS ANGELES } and says that he/she is of (Insert name of biddert Moshe Ben Dayan Owner/President/CEO being first duly sworn deposes (Insert "Sole owner", "Partner",'President, "Secretary", oroUurproper title) U.S. Tow, Inc. who submits herewith to the City of Vernon a bid/proposal; That all statements of fact in such bid/proposal are true; That such bid/proposal was not made in the interest of or on behalf of any undisclosed person, partnership, company, association, organization or corporation; That such bid/proposal is genuine and not collusive or sham; That said bidder has not, directly or indirectly by agreement, communication or conference with anyone attempted to induce action prejudicial to the interest of the City of Vernon, or of any other bidder or anyone else interested in the proposed contract; and further That prior to the public opening and reading of bids./proposals, said bidder: a. Did not directly or indirectly, induce or solicit anyone else to submit a false or sham bid/proposal, b. Did not directly or indirectly, collude, conspire, connive or agree with anyone else that said bidder or anyone else would submit a false or sham bid/proposal, or that anyone should refrain from bidding or withdraw his/her bid/proposal; C. Did not, in any manner, directly or indirectly seek by agreement, communication or conference with anyone to raise or fix the bid/proposal price of said bidder or of anyone else, or to raise or fix any overhead, profit or cost element of his/her bid/proposal price, or of that of anyone else; d. Did not, directly or indirectly, submit his/her bid/proposal price or any breakdown thereof, or the contents thereof, or divulge information or data relative thereto, to any corporation, partnership, company, association, organization, bid depository, or to any member or agent thereof, or to any individual or group of individuals, except the City of Vernon, or to any person or persons who 1 ve a partnership or other financial interest with said bidder in his/her business. I certify under ofpeau hat the above information is correct By: Title: Owner/President/CEO Date: April 16, 201" 19 March 2013 J S. TOW, Jjvc ® 4 RESUMES OF KEY EMPLOYEES LETTERS OF REFERENCE PARTIAL LIST OF GOVERNMENTAL AND PRIVATE CLIENTS; U.S. TOW, INC. PARTIAL LIST OF GOVERNMENTAL AND PRIVATE CLIENTS; CLASSIC TOW, INC. dba TIP TOP TOW SERVICE RESUMES OF KEY EMPLOYEES U.S. TOW, INC. RESUME OF QUALIFICATIONS MOSHE BEN DAYAN President/CEO EXPERIENCE Owner and President/CEO of U.S. Tow, Inc. 1989 To Present Mr. Ben Dayan purchased U.S. Tow in 2013. As President/CEO, he is responsible for fulfilling the firm's contract with the City of Los Angeles as the OPG provider for the Newton Division. Additional specific responsibilities include overall management of all operations including financial operations; company policy including contract procurement and compliance; project staffing; customer relations; community relations; and equipment/facility procurement and operations. Founder, Owner and President/CEO of Classic Tow, Inc. dba Tip Top Tow Service. Operation of this business was started by Mr. Ben Dayan in 1989 with one truck. Tip Top Tow Service now has towing and impound contracts with the City of Santa Monica, the City of Beverly Hills, the Los Angeles County Metropolitan Transportation Authority, the Los Angeles County Sheriff's Department and the California Highway Patrol and serves numerous other governmental and private clients. Mr. Ben Dayan's responsibilities at Tip Top Tow Service are the same as at U.S. Tow, with the exception that U.S. Tow is an OPG provider while Tip Top Tow is an Official Police Tow provider. EDUCATION High School Diploma received in Israel. Business College attended in Israel. Served as First Sergeant/Parachute Division/Israel Defense Forces for three years. PROFESSIONAL MEMBERSHIP California Tow Truck Association Certified FSP Driver Trilingual — English/Spanish/Hebrew COMMUNITY Mr. Ben Dayan is involved in numerous community activities through both U.S. Tow and Tip Top Tow Service. PERSONAL Date of Birth: 1964 Place of Birth: Israel Marital Status/Children: Married; three children References are noted as an attachment to this Proposal and are also available upon request. RESUME OF QUALIFICATIONS MOHAMMAD JAWEED CFO EXPERIENCE CFO of U.S. Tow, Inc. Mr. Jaweed is responsible for September, 2013 To the management of all financial and accounting functions Present and all bookkeeping functions for U.S. Tow and for the firm's OPG contract with the City of Los Angeles. Mr. Jaweed is responsible for the daily, monthly and annual reporting of the activities of the OPG to the Office of Finance. Mr. Jaweed reviews all daily activities of the OPG including VIIC reporting; reports and timely payments for vehicle release fees; gross receipts fees; collections; forfeitures; CID monthly reports; and business license fees. Mr. Jaweed is additionally responsible for working with auditors and insurance companies to maintain the firm's liability and Worker's Compensation insurance and manages all internal and external payroll reporting. July, 1999 To Controller of Tamkin Development Corp., Brentwood, CA. September, 2013 Mr. Jaweed was responsible for all accounting functions; preparation of financial packages for purposes of construction estimates; property management projections; annual budgets; CAM reconciliations; and lease administra- tion functions including property management, lease negotiation and capitalized expense contract negotiation. Mr. Jaweed additionally was responsible for payroll preparation; Federal and State tax reporting; employee benefits programs; and employee health care benefits. April, 1994 To Controller/Accounting Manager of CIM Group, LLC/ April, 1999 Dekel Construction, Inc., Santa Monica, CA. Mr. Jaweed was responsible for all accounting functions including monthly and year-end financial statements, construction draws, budget reports and Federal and State tax reporting. Mr. Jaweed was additionally responsible for tenant rent collections; the billing of CAM charges; property tax analysis; and maintenance of a sophisticated computerized accounting system. EDUCATION Bachelor's Degree with Accounting Major, India, 1986. Computer skills in Windows, Linux, Microsoft Office, Accpac, Yardi, Quickbooks Pro, Dataline and CTI Online. PERSONAL Date of Birth: 1967 Place of Birth: Hyderabad, Andhra Pradesh, India Marital Status: Married, three children RESUME OF QUALIFICATIONS RICHARD L. KETTERING H General Manager EXPERIENCE General Manager of U.S. Tow, Inc. Mr. Kettering's 2009 To Present responsibilities are significant and multidimensional. Mr. Kettering oversees all daily operations of U.S. Tow and all Newton Division OPG operations. He is responsible for OPG contract complilance; OPG CID report content; the generation of internal daily reports; VIIC system internal transparency and compliance; complaint/problem resolution for customers and Police agencies; employee relations including hiring and dismissal; tow driver safety compliance; lien auctions (Mr. Kettering is the auctioneer) and paperwork; and security camera content review. 2004 To 2009 Longshoreman of Pacific Maritime Association, Ports of Los Angeles and Long Beach. Mr. Kettering was responsible for compiling container manifests; driving tractors for the loading of containers onto ships; locating missing cargo; and signaling traffic for the purpose of loading cargo. 2002 To 2004 Manager, Big 5 Sporting Goods, Whittier, CA. Mr. Kettering was responsible for all duties in connection with the operation of this Big 5 Sporting Goods location. EDUCATION Golden West College, Huntington Beach, CA. Associate of Arts Degree in Social Sciences, 2009. Graduated with Honors. Member Alpha Gamma Sigma Honor Society. Transportation Workers Identification Credential Certified Tow Unit Driver, California Tow Truck Association, Level 1 PERSONAL Date of Birth: 1979 Place of Birth: Bellflower, CA Marital Status: Married, one child RESUME OF QUALIFICATIONS STEPHANIE McCOLGAN Assistant Manager EXPERIENCE Assistant Manager of U.S. Tow, Inc. September, 2013 To Ms. McColgan's responsibilities include preparation Present of lien sale auction paperwork; vehicle release paperwork; banking activities; human resources/employee applications; and other associated paperwork. Ms. McColgan also assists the General Manager with other overflow business matters associated with the company. 1989 To Office Manager of Classic Tow, Inc. dba September, 2013 Tip Top Tow Service. Ms. McColgan worked with Moshe Ben Dayan to start Tip Top Tow Service in 1989. She continued to work for that entity until September, 2013 at which time she moved to U.S. Tow. Her responsibilities at Tip Top Tow Service included the management of banking/financial aspects of day-to-day business; payroll computation; daily receipts computation; serving as a back-up dispatcher; resolution of difficult customer issues; public relations work with municipal/public agencies as well as with the local community; and resolution of internal staff and vendor issues. Ms. McColgan additionally owned and operated two retail toy stores between 2002 and 2006. EDUCATION Peterborough County School For Girls, Peterborough, England (graduated 1981). PERSONAL Date of Birth: 1963 Place of Birth: Norwich, England Marital Status/Children: Married; three children LETTERS OF REFERENCE U.S. TOW, INC. LOS ANGELES POLICE DEPARTMENT CHARLIE BECK Chief of Police April 2, 2015 City of Vernon Police Department Attention: Captain Michael Gillman 4305 Santa Fe Avenue Vernon, CA 90058 'T 0 1 o a � e ERIC GARCETTI Mayor RE: Letter of Deference for Moshe Ben Dayan (U.S. Tow, Inc.) Dear Captain Gillman: P. O. Box 30158 Los Angeles, CA 90030 Telephone: (213)833-3735 TDD: (877) 275-5273 Ref #: 1.4 I would like to provide a letter of reference for Moshe Ben Dayan and U.S. Tow, Inc. It is my understanding that Moshe's company, U.S. Tow, Inc., wishes to be selected to become the Official Police Tow for the City of Vernon Police Department. Since Moshe took over the operations of U.S. Tow in 2013, the level of service provided both to the community and to the LAPD has significantly improved. Moshe and his company have upgraded facilities and streamlined procedures that the community uses to reclaim vehicles impounded by the LAPD. His facility provides a comfortable location for community members waiting for their vehicles and the wait times have significantly decreased from those of the previous operator. Moshe and his company are not just operators of the Newton Division contract, but are genuine partners of the LAPD and the community. U.S. Tow supports not only the Newton area, but also regularly partners with the Central Traffic Division and the Central Area to meet their police requirements. U.S. Tow is active in the community and provides financial support to many youth and charitable activities, such as the LAPD's cadet program, juvenile intervention and police relief. Any questions regarding this letter of reference may be referred to me at Operations -Central Bureau, at (213) 833-3735. Very truly yours, CHARLIE BECK Chief of Police J SE Qtr., Deputy Chief Commanding Officer Operations -Central Bureau AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER www.LAPDoniine.org www.joinLAPD.com LOS ANGELES POLICE DEPARTMENT CHARLIE BECK Chief of Police April 7, 2015 City of Vernon Police Department Attention: Captain Michael Gillman 4305 Santa Fe Avenue Vernon, California 90058 ERIC GARCETTI Mayor RE: Letter of Reference for Moshe Ben Dayan and U.S. Tow, Inc. Dear Captain Gillman: P. 0. Box 30158 Los Angeles, CA 90030 Telephone: (323) 846-6524 TDD (323) 846-6535 Ref. #: 4.3 This letter is intended to provide a strong reference for Moshe Ben Dayan and U.S. Tow, Inc. understand that U.S. Tow, Inc. is attempting to become the Official Police Tow for the City of Vernon Police Department. U.S. Tow, Inc. is the Official Police Garage (OPG) for the Los Angeles Police Department's (LAPD) Newton Division. This Division is one of our most difficult and requires a strong and constant effort on the part of the OPG management. Moshe and his very competent and dedicated staff have consistently provided the necessary work and attention to make this OPG one of our best. The LAPD has stringent requirements in terms of response times, tow truck maintenance and appearance, driver capability, OPG management and internal staff, facility appearance and customer service. Moshe and U.S. Tow, Inc. have consistently met our requirements and I am happy to recommend him and his firm to be the Official Police Tow for Vernon. Should you have any questions, I can be reached at (323) 846-6524. Very truly yours, CHARLIE BECK Chief of Police JORGE R. RODRIGUEZ, Captain Commanding Officer Newton Community Police Station AN EQUAL EMPLOYMENT OPPORTUNITY www.LAPDOniine.org www.joinLAPD.com April 2, 2015 City of Vernon Police Department Attention: Captain Michael Gillman 4305 Santa Fe Avenue Vernon, CA 90058 Dear Captain Gillman: I am pleased to write this letter of reference for Moshe Ben Dayan. U.S. Tow, Inc., of which Moshe is the Owner/President/CEO, is hoping to become the Official Police Tow for the City of Vernon Police Department. Moshe is a person of integrity, fairness and honesty. U.S. Tow, Inc. has been very well managed and run since his acquisition of the firm and it is known for its excellent service, quick response times, professional operations and fine customer service. I strongly recommend the selection by the City of Vernon Police Department of U.S. Tow as contractor for the City's Official Police Tow function. Should you have questions, you can reach me at (213) 485-0100. Very truly yours, 6� JON F. PETERS, Commander Assistant to the Director Office of Operations Los Angeles Police Department April 13, 2015 City of Vernon Vernon Police Department 4305 S. Santa Fe Avenue Vernon, CA 90058 Captain Michael Gillman, I am pleased to write this letter of recommendation for Moshe Ben Dayan. It is my understanding that Moshe's firm, U.S. Tow, Inc., is hoping to receive a contract to provide service as the Official Police Garage for the Vernon Police Department. In my capacity as a Sergeant with the Beverly Hills Police Department, I have been working with Moshe and his firm since late 2012. U.S. Tow, Inc., under the guidance of Moshe, has provided excellent service to our Department. Moshe and his entire staff are professional and dedicated and they have shown consistent concern for top quality work. If you have any questions, please contact me at your convenience. Sincerely, 91 Sergeant Gregg Mader Traffic Bureau Supervisor Beverly Hills Police Department 310-285-2140 April 2, 2015 City of Vernon Police Department Attention: Captain Michael Gillman 4305 Santa Fe Avenue Vernon, CA 90058 Dear Captain Gillman: I am pleased to write this letter of recommendation for Moshe Ben Dayan. It is my understanding that Moshe's firm, U.S. Tow, Inc.. is hoping to become the Official Police Tow vendor for the City of Vernon Police Department. One of my responsibilities as Traffic Control Supervisor for the Beverly Hills Police Department is to administer our tow vendor contract. I have been working with Moshe and his firm, Tip Top Tow Service, since 2012. Tip Top Tow Service, under the guidance of Moshe, has provided excellent service to our Department. Moshe and his entire staff are professional and extremely knowledgeable. They have shown consistent concern for top quality work and superior customer service to our residents. I wish Moshe well in his attempt to become the Official Police Tow contractor for the C�of Vernon Police Department. Traffic Control Supervisor Beverly Hills Police Department 310.288.2663 April 2, 2015 City of Vernon Police Department Attention: Captain Michael Gillman 4305 Santa Fe Avenue Vernon, CA 90058 RE: Letter of Reference for Moshe Ben Dayan Dear Captain Gillman: I am pleased to write this letter of reference for Moshe Ben Dayan. I have known Moshe professionally and personally for 15 years. Moshe is an individual whom I hold in high regard. As the Traffic Lieutenant, I have worked with him as his company, Tip Top Tow Service, is an Official Police Contractor for the Santa Monica Police Department. He has provided excellent service to us through his company's consistent quick response time, professional presentation and quality customer service. He is a person of honesty and integrity. It is my understanding that Moshe's firm, U.S. Tow, Inc., is seeking to become the Official Police Tow for the City of Vernon Police Department. I strongly recommend Moshe and his firm and I wish him well in this endeavor. If you should have any questions, feel free to contact me at (310) 740-5615. Sincerely, ay T sler Lieutenant Santa Monica Police Department PARTIAL LIST OF GOVERNMENTAL AND PRIVATE CLIENTS U.S. TOW, INC. Contact 1, Benjamin Jones Detective III 2. Peter Hilton Lieutenant 3. Isaiah Kee Tow Officer 4. Hratch Basjmakian Investigator 5. Keith Gordon Chief Inspector GOVERNMENTAL CLIENTS U.S. TOW INC. Client Name Telephone Type of and Address Number Service Los Angeles Police Department Commission Investigation Division 100 West First Street Room 147 Los Angeles, CA 90012 City of Los Angeles Department of Transportation 7510 South Figueroa Street Los Angeles, CA 90003 California Highway Patrol 777 West Washington Boulevard Los Angeles, CA 90027 Los Angeles County Sheriffs Department 4700 Ramona Boulevard Monterey Park, CA 91754 City of Los Angeles Housing Authority 3550 Wilshire Boulevard Fifteenth Floor Los Angeles, CA 90010 (213) 996-1275 (818) 756-0110 (213) 744-2331 (562) 946-7067 (213) 252-2883 • General towing and storage; parking enforcement towing; fleet services General towing and storage; traffic collision services; cargo recovery and storage Light-duty, medium -duty and heavy-duty towing; impound and storage; cargo recovery and storage General towing, impound and storage Date and Duration of Service Contract started April, 2004 (11 years) Contract started April, 2004 (11 years) Contract started in 1991 (24 years) Contract started March, 1999 (16 years) Contract started April, 2004 (11 years) GOVERNMENTAL CLIENTS U.S. TOW INC. (Continued) Date and Client Name Telephone Type of Duration of Contact and Address Number Service Service 6. Stanley Henderson University of (213) 740-6000 General towing, Contract started Manager Southern impound and June, 2003 Facilities and California storage; fleet (12 years) Equipment Department of services Public Safety 3667 South McClintock Avenue Los Angeles, CA 90089 7. Frank Minutella City of Los (213) 625-6631 General towing, Contract started Lieutenant Angeles impound and April, 2004 School Police storage; fleet (11 years) Department services 125 North Beaudry Avenue Los Angeles, CA 90012 OTHER TOWING SERVICE CLIENTS U.S. TOW, INC. Client Name Contact and Address 1. Eugene Baligad Penske Fleet Manager Vernon Fleet Services 2727 South Santa Fe Avenue, Vernon, CA 90058 2. Corrine Gasman Student Community University Manager Housing Organization (STUHO) University of Southern California 2905 South Vernon Avenue Suite 201 Los Angeles, CA 90007 Telephone Number (323)581-7121 Type of Service Towing of industrial equipment from one facility/ service location to another Date and Duration of Service Service started June 18, 2003 (12 years) (323) 731-0460 Private property Service started impounds December 5, 2013 (1.5 years) PARTIAL LIST OF GOVERNMENTAL AND PRIVATE CLIENTS CLASSIC TOW, INC. dba TIP TOP TOW SERVICE GOVERNMENTAL CLIENTS CLASSIC TOW, INC. dba TIP TOP TOW SERVICE Contact John Takahashi Motorist Service Administrator Freeway Service Patrol Transportation Contract Services 2. Jay Trisler Lieutenant Traffic Services Mohamed M. Marhaba Lieutenant 3. Gregg Mader Sergeant David Brandon Traffic Control Supervisor 4. Ramon Kendricks Officer Client Name and Address Los Angeles County Metropolitan Transportation Authority One Gateway Plaza Los Angeles, CA 90012 Department of Police City of Santa Monica 333 Olympic Drive Santa Monica, CA 90401 Beverly Hills Police Department 464 North Rexford Drive Beverly Hills, CA 90210 California Highway Patrol 6300 Bristol Parkway Culver City, CA 90230 Telephone Number (213) 922-6346 (310) 458-8471 (310) 458-8406 (310) 285-2140 (310) 642-3926 Type of Service Los Angeles County Metropolitan Transportation Authority FSP: Beat #9 and Beat #10 General towing of vehicles; towing associated with traffic accidents within the City; police impounds; parking enforcement towing; general storage of towed vehicles being held for investigative purposes General towing of vehicles; towing associated with traffic accidents within the City; parking enforcement towing; general storage of vehicles being held for investigative purposes General towing, impound and storage Date and Duration of Service FSP Beat #9: 7/19/12- 7/18/15 (3 years) FSP Beat #10: 7/11/12- 6/30/15 (3 years) Service started in 1993 (22 years) Service started in 2012 (3 years) Service started in 1992 (23 years) GOVERNMENTAL CLIENTS CLASSIC TOW, INC. dba TIP TOP TOW SERVICE (Continued) Date and Client Name Telephone Type of Duration of Contact and Address Number Service Service 5. Charles H. United States (323) 586-1900 General towing Service started Joseph, Jr. Postal Service and roadside in 1992 VMF Supervisor 7001 South assistance (23 years) Central services Avenue Room 211 Los Angeles, CA 90052 6. Stephen Platt United States (310) 996-4119 General towing Service started Automotive Federal and roadside in 2001 Program Manager Bureau of assistance (14 years) Investigation services 11000 Wilshire Boulevard Los Angeles, CA 90024 7. Thomas University of (310) 825-3250 General towing Service started Poveromo California at and roadside in 2011 Fleet Los Angeles assistance (4 years) Maintenance Fleet and services Supervisor Transit 555 Westwood Plaza Suite 404 Los Angeles, CA 90095 OTHER TOWING SERVICE CLIENTS CLASSIC TOW, INC. dba TIP TOP TOW SERVICE Date and Client Name Telephone Type of Duration of Contact and Address Number Service Service 1. Rick Cuesta Santa Monica (310) 309-1330 General towing Service started Service Director Lexus and roadside in 1991 1501 Santa assistance (24 years) Monica services Boulevard Santa Monica, CA 90404 2. Lamar Livingston Time Warner (310) 505-9175 General towing Service started Fleet Cable Co. and roadside in 2000 Coordinator 6314 Arizona assistance (15 years) Plaza services Los Angeles, CA 90045 3. Debbora Luckey Verizon (972) 615-1475 General towing Service started Fleet Supervisor 2943 and roadside in 1994 Exposition assistance (21 years) Boulevard services Santa Monica, CA 90404 4. Tony Waters U -Haul (310) 532-9434 General towing Service started Manager Corporation (310) 345-3819 and roadside in 2008 Santa Monica 14202 S. Van assistance (7 years) Ness Avenue services Gardena, CA 90249 H.P. AUTOMOTIVE & TOW, INC. PROPOSAL FOR CITY OF VERNON FRANCHISE TOW FEE PROGRAM sm ift Submitted by: Jimmy Sandhu H . P.Automotive & Tow, Inc. 7300 Roseberry Ave. Huntington Park, CA Tel: 323-583-1831 THE CONTENTS HEREIN CONTAINED IN THIS PROPOSAL ARE HIGHLY CONFIDENTIAL AND ARE INTENDED ONLY FOR AUTHORIZED READERS AND THE INTENDED PURPOSE. ORIGINAL TABLE OF CONTENTS 1. Cover Letter 2. Proposal: Pages 1-20 A. Introduction B. General Scope of work C. Work Plan D. Fees and costs E. Ability of the proposer to Perform 3. Attachments (Exhibits A - E) 4. Affidavit of non -collusion 00-M H.P.AUTOMOTIVE & TOW, INC. `. POLICE IMPOUND &STORAGE SERVICE Light -Medium -Heavy 7300 Roseberry Ave. Huntington Park, CA 90255. Tel: 323-583-1831 April 15, 2015 City of Vernon Attn: Hon. Mayor, Members of City Council, City Manager and Police Department Attention: Captain Michael Gillman RE: REQUEST FOR PROPOSAL FOR A FRANCHISE TOW FEE PROGRAM Dear Sir/Madam: H.P. Automotive & Tow, Inc. (hereafter "H.P. Tow") is pleased to respond to the City of Vernon request for Franchise Tow Fee Program; by and through its officers, including the authorized contact representative for H.P. Tow for this process, Mr. Jimmy Sandhu, President, whose contact information is listed above. Since 1966, H.P. Tow has been providing excellent towing and storage services for a number of local municipalities and government agencies. Some of our current government agencies are The Department of Homeland Security, California Highway Patrol, Los Angeles County Sheriff Department (Compton, Century, East LA Sheriff), LA Metro Sheriff, LA County Sheriff Task Forces for regional auto theft prevention, Transit Services Detail, Transit Services Bureau), Huntington Park Police, South Gate Police, Vernon Police, Bell Gardens Police, Bell Police, Lynwood Parking and Commerce Parking Enforcement Division, Burlington Northern Santa Fe Police, and Los Angeles School Police. Given our extensive background in serving a large number of agencies, we are very confident that we will fully meet or exceed all the expectations set forth in your Franchise Tow Fee Program. Our list of current clients speaks clearly as to our services, commitment and dedication to those who we serve and we shall provide the same quality of services to the City of Vernon. We are currently serving the City of Vernon since 1972. Our staff has developed a strong relationship with the City Staff and the Police department for the last 43 years and if given the opportunity, we will continue to serve the City with the same high level of services. `. We fully understand the scope of services and general duties required by this Franchise Tow Fee Program including the franchisee's compensation, franchise fees, facility requirements, operating equipment requirements, well trained personnel, adequate *A" insurance, ability to secure customer property and required experience. We further understand the importance of and agree to perform rapid responses to calls, continual towing `- services and to maintain complete, adequate towing and storage facilities and accurate ti H.P.AUTOMOTIVE & TOW, INC. Ift.. POLICE IMPOUND & STORAGE SERVICE `' Light -Medium -Heavy ,%' 7300 Roseberry Ave. Huntington Park, CA 90255. Tel: 323-583-1831. `. �. `" records: understand and accept all the aspects of the contract terms, vehicle release fees and 14-' other procedures, rules and regulations, as well as the required City fees, assessments and payment of such to the City. In addition, we welcome the City's thorough investigation, and agree to fulfill all of the above terms, guidelines, and requirements as set forth in the Franchise �. Tow Fee Program, and shall continue operating in full compliance with specific rules governing �.. official police garages and any other applicable rules and regulations whether they are federal, �., state, county, special district or city, or which may be incorporated as part of the contract. In addition to our 24 hours traditional towing, storage and lien sale services provided to our clients, we are also committed to serving the community. We participate generously in several community events, law enforcement events and nonprofit organizations giving back to the %W community. If awarded this contract, we will continue to maintain a high level of involvement and ,*me support for the City of Vernon and its citizens. This cover letter is included as part of the response to the "Franchise Tow Fee Program" for the City of Vernon and, as the authorized representatives, we hereby certify that we are authorized �.. to bind the company to all commitments made in this proposal, that we are authorized to execute this letter, agreeing on behalf of H.P. Automotive & Tow, Inc. to the assurance, certifications, and compliance requirements as stated in this Franchise Tow Program and to the �- best of our knowledge, every part of this proposal is true and correct. Our proposal shall remain open for one year from April 15, 2015 to April 15, 2016. We will not be utilizing any sub contractor with this proposal. "*- We sincerely thank for the opportunity and serious consideration given to our firm and we look �.. forward serving the City of Vernon. In closing, it has been our honor and pleasure to serve the `. City of Vernon for last 43 years. Please feel free to contact us should you have any question or concern in this process. Respectfully, immy Sandhu �„ President/C.E.0 Na. INTRODUCTION: [ A ] �.. H.P. Automotive & Tow, Inc. was founded by Mr. John Malone in the early 1950's, and the company was named after the City of Huntington Park, where it first began its operations. Initially, Mr. Malone started with one used tow truck, no employees, no yard, no phone number and no private or government agency contracts. As the business began to slowly grow with private tow service calls, the company eventually was incorporated in 1966 as a California corporation. Mr. Malone continued to work on building this business �- and then eventually retired in 1984. In 1984, a retired Utah Sheriff s Officer, Mr. Terry Dean Hoskins, whose father was a manager with Mr. Malone, purchased the company. Mr. Hoskins then began to further build on this established business and `- added new facilities and obtained new government contract work. Mr. Hoskins had many successful years **., and maintained a reputable operation for nearly twenty years. In 2002, Mr. Hoskins retired and sold the business to two brothers, Mr. Jimmy Sandhu and Mr. Sukhbir �• Singh. When these two brothers took over this operation, they knew that they had to invest substantial capital into this business, in order to redefine it as a modern operation and a leader in the industry. These new owners purchased a new fleet of trucks, improved the facilities, bought new equipment, �., improved the operations infrastructure by adding new technology, and hired more qualified employees. In doing so, H.P. Automotive & Tow, Inc. Inc. has become a state of the art Official Police Garage operation and has become a great employer for the communities it operates in last 49 years. Due to their hard work, investment, professionalism, the company has grown substantially over the years. Today, H.P Automotive & Tow, Inc. continues to grow and has become the most reliable source for towing and storage operation in Los Angeles County. `. Our understanding of the assignment: `- We have served and established a strong working relationship with the City of Vernon for last 43 years. `. Having served for a long period of time, we have a great understanding about the requirement of the City in terms of 24 hours of towing, storage, evidentiary & impound services, 24 hours customer assistance and release window, secured facilities, professional staff, rapid response, modern equipments & technology, full `.. capacity to handle workload -light, medium, heavy duty vehicles, bilingual staff and community involvement. N%w Significant steps: �.- We have dedicated drivers, phone line, trucks and facility specifically assigned for the City of Vernon to handle the workload efficiently 24 hours a day seven days a week including holidays. In the last 49 plus L.. years, we did not have had any performance issues, or any major insurance claim, or any small claim law suits. Our dedication, integrity, successful operations, professional team members, and proactive management have taken us where we are today and have become a reliable source for an official police garage in the area. Method and procedures: We have very systematic and sophisticated operating standard procedures for the company. We have advance and vigorous training programs for drivers, dispatchers and supporting staff members. Most of our 1 of 20 I*M. �.- staff members have been with us for a long time and are well aware of company's strict rules and regulations. All our trucks, facilities and training programs meet the highest standard in terms of safety, response time and customer satisfaction. Our fleet is periodically inspected by California Highway Patrol, LA County Sheriff Department, local police agencies and by in house staff members. We do thorough �- background screening for all our employees' recruitment. All our tow trucks are modern, fully equipped and comply with California codes. ,%- All of our facilities are properly secured and protected in order to avoid theft and/or trespassing on to ,%W our facilities. We maintain 24-hour video camera surveillance and random inspection by our on -duty �ft, staff. Regardless of the value of an impounded vehicle, all vehicles are treated equally and receive proper protection and safekeeping. Maintaining properly trained, loyal and courteous employees is essential. All of our drivers and dispatchers receive intense training by a retired CHP Officer and J. J. Keller & Associates. Our drivers and dispatchers are also sent out to the California Tow Truck Association `.. (hereafter CTTA) for certification. Once certifications are attained, drivers are further trained on a one on one basis by one of our experienced staff members. In addition, we conduct in- house classes for �- all our employees on essential educational matters. One of our hiring policies; is to hire employees with at least 3 years of experience in the field for which they are being considered. We conduct weekly meetings with key personnel and monthly �.. meetings with our staff in order to periodically evaluate our operation and our performance as a whole. This leads to performance excellence in our operations as we are able to resolve issues and establish new guidelines in order to better serve our clients and our operation. `. Developing a strong relationship with police agencies and their staff is one of the approaches our management takes into serious consideration. We recognize that a major area in our performance is to serve the government agencies we are contracted with and to understand those agencies' goals and objectives. We place the top priority to the government agencies requests for services. We strive to keep all of our employees fully trained and certified in all applicable areas of our operation. Our training program is very specific for all of our drivers and includes training for our non- driver personnel. Some of our training is conducted in-house by our senior staff members and other N%' training is contracted with other top providers. We require that o u r drivers and other personnel obtain the proper certifications in their given area of employment. It is our firm belief that well trained, informed and certified employees are the essential part of our operations. Excellence is something that comes with experience in dealing with very diverse communities and highly congested environments. With all the challenges in our industry, we are still maintaining the highest level of performance and satisfaction deserves by our clients. We have been delivering professional services on time within our budget for 43 years and we will continue to improve our level of services, facilities and operations as we go into the future. (Please see Exhibit- A in attachment section) 2 of 20 ... Ift,. ,%W GENERAL SCOPE OF WORK: [ B ] �.- We are currently working with many government agencies, and providing with high level services at all times in Los Angeles County area from our main office Huntington Park, California and several satellite facilities located within our geographic working area. We provide comprehensive Light, Medium, and Heavy �. duty towing, impound and storage services as well as road side assistance 24 hours of day, 7 days a week. In general, we have provided extensive tow services since 1966 for many government agencies and �- general public. Below is the list of agencies that we serve: ,%W ➢ Homeland Security `' ➢ California Highway Patrol (South Los Angeles Area) 1-- ➢ Los Angeles County Sheriff Department (Compton, Century, and East LA station) `, ➢ Huntington Park Police Department. ➢ Vernon Police Department. ➢ Bell Gardens Police Department. ➢ Bell Police Department. ~ ➢ South Gate Police Department. �- ➢ Los Angeles School Police Department. `. ➢ Burlington Northern Santa Fe Police Department (BNSF) �„ ➢ Lynwood Parking Enforcement ➢ Commerce Parking Enforcement ,%W We also offer full services to corporate and private sector clients. Some of them are listed below. ➢ Automotive Repair Shops �.. ➢ Auto Dealerships ➢ Equipment Transportation ,%W ➢ Road Side Assistance: Tire Changes, Jump Starts, Lockout, Pull Start, Recovery, Fuel Delivery, Vehicle Loading and Unloading, Disablement, etc. �' ➢ Local and Long Distance Towing `w ➢ Private property towing - C.V.C. 22658(A) `- ➢ Loading and unloading vehicles `, ➢ Long term storage small, medium and heavy duty vehicles `. "%W Demographic service area & our strategic locations: *"w We are serving nearly 2 million residents in highly dense and diverse communities and interact with over *m- 1500 police officers and supporting staff members on a monthly basis. In addition to that we also work �. closely with 300 elected government officials in our service area. This exposure has given us a rare ..- experience and knowledge making us as a leader in the towing industry. `. The proposed operation runs 24 hours 7 days a week. Serving the city of Vernon has been such a pleasure that we have developed unique relationship and systematic approach to fulfill and exceed all the towing needs by the City of Vernon. The City has an area of 5.12 square miles, a population of approximately 114 residents and over 45,000 visitors during the day. We are well aware of the towing & storage workloads 3 of 20 .r ,%. ti.. "%W and requirements of the police departments. On an average, Vernon Police Department (VPD) impounds and stores approximately 85 vehicles per month. Based upon the VPD needs, we have established a permanent satellite facility at 2623-2625 East 56th Street, Huntington Park, CA 90255 which is half a mile away from the City boundary. We utilize this location exclusively for the City of Vernon for dispatching our �. tow trucks, for storage, and for impounds. We also have additional satellite facility at 1831 East 65th street, �.. Los Angeles, CA 90001 which is a 1.5 mile away from the city boundary. In addition to the above two satellite facilities, our main office is located at 7300 Roseberry Avenue, Huntington Park, CA 90255 which is about 2.5 miles away from the City boarder. All these resources have made us extremely prepared for the City requirements at all times. ... Business information summary: Business Name �.. Business Head Quarter Business Tel -Fax -Web Year incorporated in CA .. Corporation Registration ID Corporation Primary Agent �- Business Type �.. Facilities square footage ,%.. H.P. Automotive & Tow, Inc. J 7300 Roseberry Avenue, Huntington Park, CA 90255 J Tel:323-583-1831, Fax: 323-583-3322, Web: www.hptow.com J 1966 J C0518421 Jimmy Sandhu Providing Police Towing, Impounds, Storage, Lien Sales, and related services in full capacity of Light, Medium and Heavy duty vehicles. Approximately 3 million 24 hours for services 7 days a week including holidays J 7 am to 7 pm for customer assistance and vehicle release process J During at night generally from 7 pm to 7 am J Every Friday from 12 afternoon to 3 pm J 49 Years I Over 200 years 12 tow trucks, 1 service unit, 1 mobile unit, 6 forklifts 30 vehicles at any time 850-1000 Over 800 vehicles at any time Approx.10,000 Under 15 minutes 35 square miles with over 2 million residents 22 to 32 with full time, part time and temporary labor 1 primary and 3 satellites 5 acres (approx) 4 of 20 Business Annual Revenue Business hours ~ Normal business hours �-- After hour gate fees Public auction time and day Years of government contract experience Combined experience of a ..- team members ... Number of fleet Evidentiary capacity �. Average monthly tows Storage capacity `w Annual total tows, Impounds .� Average response time Estimate area of coverage Average number of employees Total facilities �.. Facilities square footage ,%.. H.P. Automotive & Tow, Inc. J 7300 Roseberry Avenue, Huntington Park, CA 90255 J Tel:323-583-1831, Fax: 323-583-3322, Web: www.hptow.com J 1966 J C0518421 Jimmy Sandhu Providing Police Towing, Impounds, Storage, Lien Sales, and related services in full capacity of Light, Medium and Heavy duty vehicles. Approximately 3 million 24 hours for services 7 days a week including holidays J 7 am to 7 pm for customer assistance and vehicle release process J During at night generally from 7 pm to 7 am J Every Friday from 12 afternoon to 3 pm J 49 Years I Over 200 years 12 tow trucks, 1 service unit, 1 mobile unit, 6 forklifts 30 vehicles at any time 850-1000 Over 800 vehicles at any time Approx.10,000 Under 15 minutes 35 square miles with over 2 million residents 22 to 32 with full time, part time and temporary labor 1 primary and 3 satellites 5 acres (approx) 4 of 20 ,to„ ... Corporate Values: It is our fundamental belief that a business must have a set of ethics and accountability that guides it through its business purpose. We consider all the various entities and persons that we serve on a daily basis to be unique and deserving of our highest consideration. Furthermore, we respect the dignity and recognize the merit of all individuals involved in our enterprise. As a result, we are dedicated to following our values of ethical operations, performance with integrity, and being fully accountable for our actions. Implementation Plan: We are committed to providing professional, prompt, damage -free towing and roadside assistance, storage, evidentiary holds, and release services with a promise to making customer service, customer satisfaction and superior work quality our top priority. Our commitment begins at the top �► of our company chain and is relayed to all personnel and is expected as a mandatory objective of our operations. We empower our employees to make changes that are positive to our company and which ... enhance the satisfaction of our customers. In addition, we support our employee's proactive objectives which allow our company to expand and progress. Allowing our employees to have the ability to influence `- how H.P. Automotive & Tow, Inc. operates, maintains a positive morale and demonstrates their importance ,%W and commitment to our daily operations. Customer Satisfaction: As an Official Police Garage facility, we understand the challenges in providing �.. customer service and customer satisfaction. We firmly believe that in order to gain respect and common courtesy, respect and courtesy must first be given. Our staff is fully trained to understand the complexities of our customers' emotional states when they arrive at our facilities. Therefore, a properly trained and experienced employee is the key to effective customer satisfaction. Our objective is to be respectful and to provide courteous service to our customers. We strive to provide friendly customer facilities, bilingual speaking staff, efficient equipment and rational procedures in order to serve our customers professionally and efficiently. We view everyone living in our service area as a potential customer, friend and neighbor. Our goal and desire has been and will continue to be a business that is an integral part of a community `•- which takes the necessary steps to help our community meet its local needs. Our 49 -year journey and ,%„ history in this industry has been a long and committed one and are always open to public feedback. �- Performance Excellence: We have faced several challenges in our long years in this industry, but have r, always maintained a widely respected level of performance excellence within our industry standards. We believe that modern equipment, a professional trained staff, cutting-edge technology, and our committed relationship with our community and police agencies have all -been guiding points to our level of excellent performance over the years. The following is a summary of the most important factors that we take into �.- consideration when it comes to performance excellence in our operations. We keep all tow trucks modern, ... fully equipped; maintain annual inspections by the CHP, daily random inspections by our staff and periodic inspections by other agencies. Generally, we replace our light duty equipment prior to 150,000 miles and heavy duty trucks 500,000 miles. In addition: L » All of our facilities are properly secured and protected in order to avoid theft and/or trespassing on to our facilities. We maintain 24-hour video camera surveillance and random inspection by our on -duty staff. » Regardless of the value of an impounded vehicle, all vehicles are treated equally and receive proper protection and safekeeping at all times. `.- » All of our drivers and dispatchers receive vigorous training in all aspects of their job duties. Our drivers and dispatchers are also sent out to the California Tow Truck Association (hereafter CTTA) for certification. �. Once certifications are attained, drivers are further trained on a one on one basis by one of our experienced �.. 5 of 20 `.. ■ Vehicle Impounds ■ Vehicle Recovery Lockout Procedures �• Substance Abuse Awareness Maintenance ■ Personnel Policies ■ Booking Personal Property ■ Evidentiary Hold Procedures ■ Administrative Rules and Procedures ■ Updating drivers general towing policies every month. �- Dispatcher and Drivers Training: Drivers receive training in proper operation of all equipment. Proper operation includes but is not limited to safety, maintenance, application of procedures and compliance with regulatory requirements. Well �.. maintained equipment and well trained drivers guarantee the safety of our personnel and the general public. .. Our dispatchers and office personnel are extensively trained in customer service issues and in properly dealing with agency requests. All of our employees are trained in dealing with customers who may have an elevated emotional state. We strive to comfort those who are upset due to the given circumstances and to focus on dealing with issues rationally. In addition, employees are all trained in our communication and �- technology systems in our office. Proper and professional communication with our clients, our agencies, and our drivers is essential to maintaining an effective operation. �. All of our personnel receive extensive training in safety issues. Some of the safety training applies �. specifically to the operation of equipment and roadside assistance. Other safety training programs deal with workplace safety and the safety of our customers and their property. Safety compliance is not only applicable to our drivers; it is applicable and required of all our personnel. H.P. Automotive & Tow, Inc. has �- and will continue to invest in the training of its personnel. This investment provides a positive return for our company, our clients, our customers and our employees. Probation period for new drivers: It is our firm belief that well trained, informed and certified employees are the essential part of our �-- operations. Normally all our drivers bring minimum 3 years of experience before they are hired and they have basic skills and knowledge about tow industry. Once they are hired, they will be given a new uniform, necessary tools, training manual, company policies and procedures, and proper equipment with tools for `� them to drive. In the first two weeks every new driver will drive along with a senior driver and senior driver will monitor the knowledge and skills and report to Shift Supervisor and General Manager. After the 90 days .. we do full evaluation on driver's abilities to handle the workload efficiently. Police Impound handling process: To successfully run the operation, we have advance towing software system which we utilize during dispatch process. We use Towing Activities Support System (TASS) which is highly reliable, secured, and ,%- user friendly. Once we receive the call, we will deploy one of our skilled drivers with the truck closest to the �., scene under 15 minutes for light duties and 30 minutes for heavy duty calls. We use GPS device in all our trucks to respond quickly. Our dispatcher documents the time received, time dispatched, arrival time at the scene, our driver in tow with the vehicle. Drivers will follow the directions from the officer at the scene before they clear the scene with all the written authorization CHP 180 form. Driver also carries absorbent NNW 7of20 `w for T.0 vehicles in case they have to clean up the basic oil spill, radiator leak or minor debris at the location. Once the driver clears the street flow they will then proceed back with the vehicle to our facility for safe keeping of the vehicle. Once the drivers in tow with vehicles, they will secure the vehicle safely. Drivers turn `.. 180 CHP form documentation paper work with full verification of license plate, VIN verifications and �.- submitted to our dispatchers on duty at our location for proper safe keeping and data recording into our system. Dispatcher monitors these calls and work very closely with our clients and our drivers throughout �.. our operation. Once the vehicle is dropped off at our secured facility, all the vehicles will be parked accordingly based upon the police request. Our trained staff members will sort them out by size, duration, inside requirements in case hold for evidentiary purposes. They also book all the valuable property in a `- secured safe and documents on CHP180 form. Dispatcher also write on the front left windshield indicating `. the agency name who authorized the tow, driver's name who tow the vehicle into our facility, date of incident. We also take extra steps such as roll up all the windows, set the emergency brakes for the safety reasons. �. Vehicle releasing process: Our dispatchers are well trained in handling the vehicle release process. They are standing by to assist the 14-1 customers in the vehicle releasing process 24 hours day, 7 days of a week including holidays. On an average we release 25 to 30 vehicles a day. Prior to releasing the vehicles, we will carefully verify all the documentation and charge the appropriate amount to the customers. We will record all the monetary transactions, process payments, create computer generated invoices on tow charges and fees, and also release the valuable properties to the registered owners as needed. The copy of the invoice will be given to the customers upon collecting all the due charges for the services rendered. Our record is maintained for 7 �- years period. Lien sales procedure and public auction: We have been selling our unclaimed vehicles exclusively through public auctions. Our auction team is fully trained and experts in the lien sale process. All of our unclaimed vehicles are sold at public auctions and �- we have never accepted sealed or secret bids. We hold our weekly public auctions on every Friday at 1831 East 65th Street, Los Angeles, CA. These �- auctions are held in accordance with the provisions of section 3071 and 3072 of the Civil Code. Every �., person will get a chance to inspect the vehicle before they can bid. These auctions are free entry and open to general public. Our employees are not allowed to participate in our auction. N%„ The lien sales are divided into three stages (CVC code: 22851) The first stage is value $500 or less (maximum storage is 15 days -CVC code 22669) The second stage is value $501 to $4000 (maximum storage is 60 days) `-' Third stage is $4000 and above (the maximum storage is 120 days and additional 10 days redemption. `.. Reao Claim Vehicles: On 30 day holds, Repo Company gets 15 days waived on the storage under CVC 14602.02. In compliance with applicable laws, when a vehicle comes in our custody, we place a lien on that vehicle after 72 hours in our custody. We conduct our lien sales on our vehicles on Monday, Wednesday and �- Friday. The valuation of the vehicle is conducted by impounding authority noted at CHP 180 form generated by government agencies. However if 72 hours has elapsed and such authority has not determined the value, we will conduct our own independent evaluation of said vehicles. 8 of 20 ♦. I ... Once the vehicle clear the lien process as described above, we will proceed with those vehicles in our weekly auction and legally dispose them and record following information: • Date of auction • Auction number/ batch number Purchaser's name and address �- • Proper invoicing .. Record keeping for 7 years • Lien sales are conducted as per DMV requirement. `- We conduct our lien sales of unclaimed vehicles once a week. Our auction is open to general public. Hours of auction are 12 noon to 3 pm every Friday including holidays. ,%W Facilities: `' We have four facilities available to handle our business and can store vehicles as per our needs. `, Head Quarter Location: 7300 Roseberry Avenue, Huntington Park, CA 90255. *." This facility meets all City, State and Federal requirements for our type of operations. This facility houses Nft- not only our Corporate Office and Main Yard, but also has Customer Office and Lobby Area. This location is where we maintain our administrative staff, dispatch center, technology center, communications center, and business records. It is also at this location that our Customer Service Department handles all customer vehicle releases. `.. The facility is fully secured by perimeter block walls, concrete floors, overhead lighting, surveillance systems and free customer parking. Our goal is to secure our main office facility and to provide the maximum security for the vehicles which are in our custody and safe keeping. �- This Main Yard may store up to 220 cars at any given time. We have also established primary evidentiary hold area for 8 vehicles as well as one lift for the detective to conduct investigation as necessary to our law enforcement agencies. �.. In this facility we have offices for senior executives, general manager, shift supervisors, dispatchers, police `. lobby, and employee lockers & break room, lien sales processing center, technology room, customer lobby, city approved tow rates poster, ADA ramp, customer rest room, pay phone, and proper landscaping. Satellite facilities: (3 locations) Location 2: 1831 East 65 Street, Los Anaeles Countv, CA 9001. This location also meets the high standards of security and has necessary safe keeping amenities such as surveillance system, overhead lighting, concrete floors, maximum security for the vehicles which are in our custody and safe keeping. This �- facility can store up to 120 vehicles. Total area is approximately 28,000 square feet. `. Location 3: 2623-2625 East 56 Street, Huntington Park, CA 90255. This location also meets the high standards of security and has necessary safe keeping amenities such as surveillance system, overhead .. lighting, concrete floors, maximum security for the vehicles which are in our custody and safe keeping. This �. facility can store up to 80 vehicles. Total area is approximately 15,000 square feet. 9 of 20 Location 4: 9824-9830 Atlantic Avenue, South Gate, CA 90280. This location also meets the high standards of security and has necessary safe keeping amenities such as surveillance system, overhead �., lighting, and asphalt floors. This facility has 30 free customers parking, evidentiary hold for 20 cars, drivers training room, locker rooms, our service area, truck service area parts room, and also has maximum security for the vehicles which are in our custody and safe keeping. This facility can store up to 450 vehicles. Total area is approximately 89,000 square feet. All our facilities in compliance with city, county and state codes and are properly insured. N%W Vision for the City of Vernon: `- Since H.P. Automotive & Tow, Inc. has been serving the City of Vernon for the last 43 years, we strongly �. believe that we have necessary resources, abilities, equipments, technology, management, facilities, work ethics, reliable staff, community involvement and quality of services to fulfill City needs in all aspects of towing, storage, road side assistance and related services with pride and honor. We have built a solid `W foundation of trust and confidence and it will definitely continue to grow as we look into the future. Our Mission and Commitment: H.P. Tow's mission is clear and simple. We are committed to provide the most professional and reliable services to our clients and maintain the highest standard in the industry. We will perform our services with the greatest degree of integrity and honesty. We will always remember to contribute back to the �- communities for which we provide services to and strive to make those communities a better place to live �.. in. We will invest in our operations and in our employees; always maintaining highest level of safety and training. We shall be the role model for our industry and shall always strive to be a conscious operation as it may pertain to our environment, our clients, our employees and the communities we work in. ~ (Please see Exhibit— 8 in attachment section) L. 10 of 20 `. �.. WORK PLAN: [ C ] `., We believe that our commitment to providing professional, prompt, damage -free towing and road side assistance, storage, evidence hold, and release services begins with promise everyday to make customer service; customer satisfaction and superior quality work our top priority. This commitment at the top of the company's chain of command is relayed to all personnel, no matter their position or location. Being committed to quality service involves every individual in our company having responsibility in their actions �- with each other and the customer we encounter. We empower our employees to make changes that are positive for the company. Also, we praise employees for forward thinking that allows our company to expand and progress. Allowing employees to have the ability to influence how H.P. Tow, Inc. operates and L maintains a positive morale and demonstrates their importance and commitment to the daily operations. In the past 49 years we have towed and stored over a million vehicles of all types. Due to our dedication to .. customer service and employee training, we have not received any written complaint from any of our government and municipalities agencies. All of our work plans have been implemented successfully over the years and we are very proud to continue the tradition of excellence. Major Work Plans in use: 1. Set an example for the City of Vernon, its residents, visitors and business community that exceeds �- tow industry standards. �. 2. Provide necessary modern equipments to assist and satisfy the police department's daily needs. We have 12 tow trucks (light -medium -heavy) and 2 service units in our fleet and are professionally equipped with necessary equipments to handle the workload efficiently. All our trucks are strictly �.. maintained as per manufacturer requirements. We have the necessary equipment to handle light, medium and heavy duty towing to fulfill City requirements most efficiently. We are aware of specific needs of the City of Vernon about commercial and oversize towing necessity and have added heavy duty tow trucks to our fleet. 3. We have 12 phone lines with 4 automotive roll over, dedicated fax, and payment processing �- numbers, 8 independent phone stations with the recording up to one year. .. 4. All our facilities are equipped with forklifts for customer assistance and for organizing the vehicles properly. 5. Assist the Police Department with general towing, impoundment, evidentiary hold, and storage and road side assistance as required. 6. Assist the police department in setting up special events such as DUI check points, parade, �-' carnivals, rides, supporting events, and during natural disasters. We provide tables, chairs, lighting, `�- shelters, canopies, refreshments during these events. `.- 7. Provide the Fire Department with the junk vehicles for use of training and educational sessions. We �., also assist fire department with towing services as needed within or outside the city boundary. 8. Provide expedited response for all service requests by having twenty-four hour on-site dispatching as well as having our trucks strategically placed throughout the city. 9. Provide consistent quality service by utilizing our own employees and fleet to provide service and 11 of 20 deploy trucks from our other locations to assist when needed. 10. We have maximum security in all our facilities monitored 24 hours using sophisticated surveillance systems with 30 days day and night vision and 30 days of recording. Most of the facilities equipped with high quality cameras that could capture all the angels of the yards. They also I%- periodically are supervised by our team members. ,%we 11. We have overhead flood lights for maximum visibility at night. 12. Most of our facilities are secured with 8 feet block walls and 2 feet of barbed wire for maximum *.. security. All our facilities floors are debris-free, weed-free, oil-free and covered with solid concrete with proper water drainage. 13. All facilities are graffiti free and have beautiful landscaping per the city code requirements as well `' as for own better appearance. `-' 14. We have state of the art office equipped with advance phone and work stations. We have �•- additional sitting area for the police with necessary amenities. 15. All our employees go through vigorous background screening. 16. We accept cash, credit cards, corporate checks, money orders in the form of payments. We L conduct all the payment transactions in clear view of customers and record all the transactions for our file. '%W 17. We have proper system to address customer's complaint and our staff is trained to handle them `' as quickly as possible. N%- 18. We process lien sales on unclaimed vehicles as required by the applicable sections of the civil and *%• vehicle codes. We conduct our public auction on a weekly basis as required in a commercially I,, reasonable manner. We have armed security guards during the time of public auction. We clean I%W and wash all the cars before sell to the public. 19. We have customer parking for handicapped as well as for regular customers. We also have customer lobby and bench for the resting. All our approved towing rates are posted clearly in the lobby. We also provide public restroom when needed. 20. We provide quick response to the towing services as well as to customers during the releasing %.I- process. `., 21. All our documents are well recorded and kept in a very secured place and locked by the general `,, manager. `, 22. We are able to store up to 30 vehicles in a closed area which is specifically designed for evidentiary hold purposes. Our evidentiary hold area is properly secured and fully equipped with necessary tools. We also have vehicle lift to assist the detectives with their investigations. 23. Our facilities are capable of handing large volume and can store up to 800 vehicles at any given �., time. `- 24. Although towing service is available 24 hours, our normal business hours are 7 AM to 7 PM �., including holidays. 25. We have generators for backup in case of power outage or shortage. 26. We can also assist customers after normal business hours at additional charges for vehicle release process. 27. All our drivers have professional appearance with corporate uniforms. 12 of 20 L On L__ 28. We treat all our customers with respect and pay attention to their needs. 29. All these years we are committed to quality of service and always open to new suggestions that can improve our services for customer's total satisfaction. We have been and continue to be a role model in towing industry. We offer road side assistance and towing to our police agencies as needed whether it is in our working area or outside the area. For the Vernon police department, �- we have provided this service for last 43 years at NO COST. We have a separate lobby for police �.. officers to conduct paper work at our facility with full access to internet, printer, copier, fax, telephone and rest room. We also allow K-9 unit training at our facility. We give low value vehicles to fire department and police department for training and educational purpose from time to time. 30. In many occasion we have gone outside the city boundaries to tow small and large vehicles that are owned by the City of Vernon. 31. We have invested over 5 million in our operations over the last 10 years in terms of facilities, equipments, technology, and employee improvements. �- 32. We generously participate and contribute to various community events, including; religious, non- profit organizations, youth and senior events, police educational and memorial foundations, youth and booster clubs, local school and community events, cancer and diabetes societies, local sports and beauty pageants. Service request: All the tow requests come through the phone lines received by our professional dispatcher. They are highly .., experienced and trained. They also assist customers at the window for releasing the vehicles to their registered owners, legal owner and insurance companies. Once our 24 hour dispatchers receive the data, the request for the towing services, it is passed on to our drivers. All the trucks are equipped with GPS �. device helping them to respond rapidly. Giving the circumstances of geographic area, we have divided our working area into four different zones (North, South, East, and West). Each zone has 2 drivers available during peak hours, one with standard truck and other with flatbed. This method has been very successful for our operation in responding to all the calls less than 20 minutes. *%., Driver's on duty: `- Most of our drivers are bilingual (English and Spanish). On duty they act very professionally and wear Company's uniform with a name tag. All our drivers are highly experienced and trained to handle light - medium -heavy duty towing requests. Once drivers receive the call, they will 97 the call less than 15 minutes. Once they hooked up with the vehicle, they will proceed forward to our secured facilities for safe and secure unloading. Our drivers then turning all the paper work to dispatchers for update the inventory. Our drivers work as a team with other drivers as well as officers in the field in carrying our towing operation �- efficiently. All the drivers maintain their equipment as per California Vehicle Code Requirements. All our �,. drivers enroll DMV pull notice program and random drug testing as per state, and federal requirements. Yardman: ~ We have a yardman who is specifically trained to maintain all the vehicles in the facility by categories and sizes from small, medium and large. Certain vehicles will be hold for evidentiary purposes where we have �- to house them in enclosed secured facilities. This person is in charge of inventory of vehicles as they come 13 of 20 L 0 in on a daily basis, makes sure that all the vehicles are properly parked for easy access, is responsible for up keeping and maintaining of facilities, and vehicles inventory at all times. Shift Supervisor: '�- All our shift supervisors are experienced and highly trained. We have assigned shift supervisor for each �. shift in 24 hours. Shift supervisor will monitor and manage all the aspects of operation in terms drivers' performance, documentations and finance. Each shift supervisor will make a detail daily report about all the activities and submits to the General Manager at the end of their shift. Each shift supervisor manages on �.. average 6-10 personnel and coordinates their duties. Finance and Human Resources (HR): �- Our finance officers are experienced and highly trained. We have in-house finance department who reconcile documentations and banking on a daily basis. Our finance department handles all aspects of accounting. Our HR department looks over recruitment, training, employee data, pay rolls, seminars, workers insurance, workers comp, business licensing and permits, maintain tow logs, and maintain all necessary business related files. IT Manager: We have experienced and trained IT manager on site. He maintains all computers & software's, facility surveillance system, communication system; two ways radio system, data servers, electric gates motors, and office equipments. Lien Sales and Auction: We have a professional team who is dedicated for lien sales and auctions. We use Clear Choice lien sales �.. services, San Diego, CA. All unclaimed vehicles inventory go for public auction on every Friday. Our public auctions are held in accordance with the provisions of section 3071 and 3072 of the California Civil L Code. We have been selling vehicles through public auctions which are free entry and open to general public. On an average, we sale 40-60 cars per week. General Manager: �- Our General Manager is highly experienced and trained who overlooks the entire operation. He manages �., facilities, fleet, employees, assist general public and work very closely with law enforcement officers. He oversees all the office report and procedures. He works closely with all the shift supervisors to ensure consistent quality of services. Vice President / Chief Financial Officer: `- Our Vice President has over 19 years of experience and is well aware of full operations. `" ➢ Oversee all financial operations `' ➢ Develop and analyze capital expenditures �- ➢ Monitor inventory management N%„ ➢ Strategic Plans for long terms *„ ➢ Financing top line growth 14 of 20 r� n r� r� r r r `. �.. ➢ Help Company identify their SWOT ➢ Offer ways to utilize accounting information to develop and grow the business prepare budgets and forecasts %ft- ➢ Deliver insight by analyzing results of key business trends set objectives that support long-term N%. company goals ➢ Ensure our operation runs smoothly and efficiently at all times �.. ➢ Work very closely with all shift supervisors, General Manager, IT manager, Finance Manager, HR Manager, and Record Manager. ti, President: �.. The president is well experienced and is fully aware of all aspects of management and organization. He �,. has wealth of knowledge about towing industry gained over 20 years. He has in-depth understanding about corporate values, geographic area, diverse community, government and law enforcement agencies. He is also appointed as a Public Safety Commissioner in one of the cities in Los Angeles County. *4W ➢ Oversee full operations of company ➢ Conduct meetings with Key Personnel twice a week ➢ Oversee all government and public relations ~" ➢ Oversee all monetary and accounting operations purchasing and selling of business equipment and facility Maintain and obtain all business licenses and permits ensure compliance with all �.- local, state and federal Laws N, ➢ Making key decisions regarding staff and employee relations, ensure customer and employee safety awareness, and sets corporate goals ➢ Ensure industry standards are met and complied with Oversee all community support and involvement `W ➢ Oversee all business expansion and improvement decisions �- ➢ Ensure all staff is properly trained and certified in his/her area execute and oversee �., implementation of company policies ➢ Welcomes the new ideas and suggestion to better the company ... ,%W Analysis and Research: In our journey of 49 years in the towing sector, we have seen the gradual evolution in terms of services, equipments, technology, demographics, government requirements, facilities, labor laws, cost of business `' and many more. We have always kept pace with the changes and the growing demands of our complex `- business. We continue to learn based on our experience, ongoing research and analysis of the industry's changing demands and assure that we will always be ready to meet or exceed any future towing `, requirements for the City of Vernon. (Please see Exhibit- C in attachment section) 15 of 20 FEES AND COSTS: [ D ] We herein propose two options, for the City's consideration. However, H.P. Tow, Inc. is open to other options which may be proposed by the City. Proposed Option One: Light Duty 120.00 35.00 Under one ton vehicles Medium Duty 180.00 45.00 Over one ton and over 20 feet Heavy Duty 250.00 60.00 Over one ton and over 41 feet Other service charges: 90 days Lien fees long Gate fees will be applied for each vehicle release after normal business hours $ 60.00 Clean up service on accident calls: Included in our hourly rates as above 0 Skilled labor as required on accident scene with recovery assistance rates per hour $ 60.00 Lock out services on stored and impounded vehicles / Regaining entry into vehicles 1St Year of the contract (flat fees — paid quarterly in four equal payments) for police request: Included in our hourly rates as above 0 Road side assistance / Jump start / Fuel delivery / Lock out service / Tire change / 3rd Year of the contract (flat fees — paid quarterly in four equal payments) Air delivery/ Push start / Loading and unloading will be charged as service call $ 60.00 (per request) Motorcycle storage per day $ 20.00 Pick up bulk parts (per tow per one ton) $ 60.00 Evidentiary hold for victim's vehicles First 7 days 0 From 8th day onwards, per day storage charge will apply based upon type of vehicle Drop fees when vehicles are hooked up $ 60.00 Home tows / Owner requests (within 10 miles radius) flat fees Light $ 85.00 Each mile after 10 miles radius Medium $ 90.00 Heavy $125.00 Per Mile $ 5.00 15 days Lien $ 70.00 30 days Lien fees short $ 70.00 90 days Lien fees long $100.00 All City owned vehicles we will provide road side service and towing Within 500 0 miles of the City boundary Profit sharing with the City / Franchise fee 1St Year of the contract (flat fees — paid quarterly in four equal payments) $ 30,000 2nd Year of the contract (flat fees — paid quarterly in four equal payments) $ 32,500 3rd Year of the contract (flat fees — paid quarterly in four equal payments) $ 35,000 Note: All rates cited above shall increase by 5% annually. All the residents of the City of Vernon will get 20% discount on all our services. 16 of 20 '*4., �%w on Proposed Option Two: Light Duty 120.00 35.00 Under one ton vehicles Medium Duty 180.00 45.00 Over one ton and over 20 feet Heavy Duty 250.00 60.00 Over one ton and over 41 feet Miscellaneous charges: Gate fees will be applied for each vehicle release after normal business hours $ 60.00 Clean up service on accident calls: Included in our hourly rates as above 0 Skilled labor as required on accident scene with recovery assistance rates per hour $ 60.00 Lock out services on stored and impounded vehicles / Regaining entry into vehicles for police request: Included in our hourly rates as above 0 Road side assistance / Jump start / Fuel delivery / Lock out service / Tire change / Air delivery/ Push start / Loading and unloading will be charged as service call $ 60.00 (per request) Motorcycle storage per day $ 20.00 Pick up bulk parts (per tow per one ton) $ 60.00 Evidentiary hold for victim's vehicles First 7 days 0 From 8th day onwards, per day storage charge will apply based upon type of vehicle Drop fees when vehicles are hooked up $ 60.00 Home tows / Owner requests (within 10 miles radius) flat fees Light $ 85.00 Each mile after 10 miles radius Medium $ 90.00 Heavy $125.00 Per Mile $ 5.00 15 days Lien- Value less than $500 $ 70.00 30 days Lien fees (short) Value less than $4000 $ 70.00 90 days Lien fees (long) Value more than $4000 $100.00 All City owned vehicles we will provide road side service and towing Within 500 0 miles of the City boundary Profit sharing with the City / Franchise fee 1St Year of the contract (on all tows) 11 % Gross receipt 2nd Year of the contract (on all tows) 13% Gross receipt 3rd Year of the contract (on all tows) 15% Gross receipt Note: All our rates mentioned above will go up by 5% annually. All the residents of the City of Vernon will get 20% discount on all our services. (Please see Exhibit — D in attachment section) Samples of other municipalities' rates 17 of 20 M a.. ti. Ability of the Proposer to Perform: ..- So far we have covered all the aspects of our services, resources and strengths in this proposal. Our 49 years of dedicated engagements in towing industry, experience we have earned, challenges we overcame and have successfully reached a stage where we can safely say, H. P. Tow, Inc. has become a role model for the tow industry. Our workforce abilities were repeatedly tested over a long period of time while we perform our services in our working area of South East Los Angeles County. We have met and in some `- cases have exceeded the requirements set by our clients. We have earned the respect and `. recommendations of many policy makers and law enforcement agencies for our services that we feel humbled. Please find recommendation letters in our Exhibit - E in attachment section. �- We take the opportunity to briefly highlight key persons and their responsibilities that are behind the .., success of our operation. Position,Role and Responsibilities Jimmy Sandhu Oversee full operations `. President & CEO Conduct meetings with Key Personnel on a daily basis 20 years of towing experience Oversee all government and public relations �•, Graduated Bellflower HS Oversee all monetary and accounting operations Purchasing Attended Compton & Cypress and selling of business equipment and facility Maintain and `- College emphasis on business obtain all business licenses and permits Ensure compliance �,. management with all local, state and federal Laws Public Safety Commissioner, City Making key decisions regarding staff and employee relations of Artesia Ensure customer and employee safety awareness Very active in community Ensure industry standards are met and complied with Oversee �- Public Relation all community support and involvement Light, Medium and Heavy Duty Oversee all business expansion and improvement decisions Towing Certified Ensure all staff is properly trained and certified in his/her area Execute and oversee implementation of company policies `. Sukhbir Singh Oversee all financial operations, Develop and analyze �.. Vice President / CFO business planning for capital expenditures, Inventory 19 years of towing experience management, 5 year Strategic Plans, Financing top line growth L Attended Cypress & Cerritos Help Company identify their SWOT, Offer ways to utilize `- College emphasis on business accounting information to develop and grow the business `., accounting and management, Prepare budgets and forecasts, Deliver insight by analyzing Very active in community results of key business trends Set objectives that support long-term company goals, Value preservation in relation to Light and Medium Towing accounting, financial reporting and compliance Integrate IT �- Certified systems with introduction of enterprise -wide systems for high-volume routine processes to realize meaningful benefits in the form of cost and time efficiencies and improved data quality, Make smarter use of alternative service -delivery �- models in order to attain greatest efficiency in the operations a.. `. `. 18 of 20 19 of 20 Dalbir Swaitch Oversee daily operation, Manage facilities fleet, yards and Operation Manager employees Oversee all office reports and procedures 16 years of towing experience Oversee hiring and employee matters with direction from the Attended college in India with President Conduct operation and performance reviews for all �.. emphasis on management employees. Address all customer service complaints in order to ensure full satisfaction of services rendered ~ Light and Medium Towing Oversee vehicle auctions and all necessary reports and Certified accounting Ensure that President and Company objectives are N%w met. Ensure complete standards of performance for ,` employees and operation Conduct weekly employee meetings to address operations, safety and customer satisfaction Conduct monthly meetings with Key Personnel in order to �- review objectives, deal with issues of concern and implement new objectives and/or procedures. Overlook employees training 1%W Yadwinder Sandhu Oversee information & technology matters, assist senior %w IT Manager/Assistant Manager management, computer technician, server management, �.. 10 years experience upgrade technologies, software specialties, CCTV specialist, Graduated from University of Data base manager, Technology security specialist, general Phoenix maintenance Attended IT school in New Mexico `. Benjamin Cruz Oversee fleet, equipment, drivers, parts and maintenance, work Fleet Supervisor with middle level management, work with dispatchers, work with 17 years of experience yardman, work with other drivers, assist in coordinating special �" Light and Medium Duty certified events, monitor and insure compliance with all regulatory %%w requirements for the operation, train new employees I%- Mark Mathew Oversee lien sales, DMV documents, Assist junior drivers and '%, Lien Sales Supervisor dispatchers, work with upper management, monitor operation for 30 years of experience lien sales auction, assist junior drivers as needed, train new N%w Light and Medium Duty certified employees, report and work closely with upper management 'Iftw Judith Bernel Record supervising, banking, accounting, account payable and I%- Record Manager receivable, book keeping, daily bank deposit and ledger, ... 9 years of experience in finance reconciliation, pay roll, assist with budgeting, work with upper lft. Bachelor in Accounting management, maintain HR files Josephine Guadalarjara Oversees the entire dispatch activities, maintain stationary, `� Dispatch Supervisor assist customers, work with upper management, maintain and 12 years of experience record all customer records, and receipts, communication with *%w Graduate from Lynwood school clients, monitor junior staff and their performances 19 of 20 H.P.AUTOMOTIVE & TOW, INC. ORGANIZATION STURCTURE TOWING SERVICES LIEN SALES 20 of 20 %NW NOW v NOW `%W kfA ff 2 IT fj ity H.P. AUTOMOTIVE & TOW, INC. 7300 Roseberry Avenue Huntington Park, CA 90255 Tel: 323-583-1831 Fax: 323-583-3322 .rte•• H.P. AUTOMOTIVE & TOW, INC. 7300 Roseborry A\!(-IIue Huntington Park, CA 9025 Tel:_ 38rnrr Fax: 323-583,3222 ♦ Department of Homeland Security ♦ California Highway Patrol ♦ Los Angeles County Sheriff Dept. 1. East LA Station 2. Century Station 3. Compton Station 4. TSB (Transit Service Bureau) 5. TSD (Traffic Services Detail) 6. TRAP ( Task Force Regional Auto prevention) 7. Major Crimes Division 8. Parks Bureau ♦ Huntington Park Police Dept. ♦ Vernon Police Dept. ♦ Bell Gardens Police Dept. ♦ Bell Police Dept. ♦ South Gate Police Dept. ♦ Los Angeles School Police ♦ Burlington Northern Santa Fe Police Dept. (BNSF) ♦ Lynwood Parking Enforcement ♦ Commerce Parking Enforcement ♦ Many other Commercial Accounts H.P. AUTOMOTIVE & TOW, INC. 7"300 Roseberry Avenue Huntington Park, CA :0255, Tel: Fax: 08-98-i-588-080"22) �E►ir ` ' -Tll Our Headquarter contains the state of the art dispatching q p hing center, secured evidentiary facilities and a separate lobby for police officers. Our facility is well maintained with plenty of parking for cus- tomers. We have on -duty personnel twenty-four hours a day with regular patrols round the clock. We also have modem surveillance system in place which monitor facility up to thirty days. H.P. AUTOMOTIVE & TOW, INC. DIrT300 Roseberry Avenue Huntington Park, CA 90255 Tel: 1'12)3-583-1881 Fay: Incorporated 1966 49 years of service 0 f Our Satellites Yards We provide comprehensive, professional and quality service to various law enforcement agencies, corporate customers and individuals. We are always open and fully staffed with profes- sional, loyal and experienced team members. Because of the dedication of our team members, we have earned a solid reputation of excellence in the towing and storage service industry. ♦. ,%NW H.P. AUTOMOTIVE & TOW, INC. 7300 Roseberry A\reriue Huntington Park, CA 9025 V/1 'l el: 323-0,83-18"'1 Fax: e1723-5 e'DD".9..9...r => Our fleet is modern and fully equipped per California Highway Patrol guidelines. We have the ability to tow light, medium and heavy duty vehicles safely. => All our drivers go through vigorous training to operate these type of trucks professionally and safely. => All our trucks and operators are fully insured. => All our trucks are well maintained. => We constantly invest in our fleet to meet state and federal requirements. 1%. r � _. ,l,II VIaV1 H.P.AUTOMOTIVE & TOW, INC. d Y%6 7300 Rosebei'i'v AvenUe Huntington Park, CA 90255 Tel: 82 " zi ��..�7-iJSt�-15"31 Fax: 323-583-3322 All our drivers are experienced, courteous and professional at all times. The success of HP Tow is due to our loyal drivers who take great pride in what they do. We constantly invest in our employees to make them better and educated to perform their duties. H.P. AUTOMOTIVE & TOW, INC. -r 00 Roseberry ATen to Huntington Perk, CA 9025 'lel: 323 -58 3-1K) 1 Fax: 323-583-3322 We provide extensive in-house periodic training for all employees to im- prove their work skills. We have specially created a Company Standard Operating Pfrocedure and Employee Manual to ensure we maintain high standards of safety and quality of services. [W-1P,;VP H.P. AUTOMOTIVE & TOW, INC. r A66 X300 R.eseberry Avenue Huntington Park, CA 90255 Tel: 323-583-1831 Fix, 323-583-3322 We have been selling our vehicles exclusively through public auctions. Our auction team is fully trained and experts in the lien sale process. All of our unclaimed vehicles are sold at public auctions and we have never accepted sealed or secret bids. We hold our weekly public auctions on every Friday at 1831 East 65th Street, Los Angeles, CA, . These auctions are held in accordance with the provisions of sec- tion 3071 and 3072 of the Civil Code. Every person will get a chance to inspect the vehicle before they can bid. These auctions are free entry and open to general public. FS r�. r. r^e r�. r■, r.. n r-� r ell r� r r-� A# Hsp*T0w1.,INC. . 9824 Atlantic Ave. POLICE IMPOU'VD & STORAGE 323.583.1831 g4o Our Secondary facility in South Gate PH M H.P. AUTOMOTIVE & TOW, INC. 1300 Roseberry Avenue Huntington Park, CA 90255 Tel: 333-583-1831 1")23-583-3322 R H.P. Tow's mission is clear and simple. We are committed to provide the most professional and reliable services to our clients and maintain the highest stan- dard in the industry. We will perform our services with the greatest degree of in- tegrity and honesty. We will always remember to contribute back to the commu- nities for which we provide services to and strive to make those communities a better place to live in. We will invest in our operations and in our employees; always maintaining highest level of safety and training. We shall be the role model for our industry and shall always strive to be a conscious operation as it may pertain to our environment, our clients, our employees and the communities we work in. NOW REFERENCE: Hon. Jorge Cisneros President Of Los Angeles County Police Chief Association Tel: 323-346-7191 REFERENCES: Huntington Park Police Department: Contact information: Chief Jorge Cisneros 5542 Miles Avenue Huntington Park, CA 90255 PH: 323-826-6629 Vernon police Department: Contact information: Chief Daniel Calleros 4305 South Santa Fe Avenue Vernon, CA 90058 PH: 323-587-5171 Bell Police Department: Contact information: Captain Ty Henshaw 6326 Pine Avenue Bell, CA 90201 PH :323- 685-1245 South Gate Police Department Contact information: Captain Darren Arakawa 8620 California Ave, South Gate, CA 90280 PH: (323) 563-5400 REFERENCES: California Highway Patrol ( C.H.P ) SOUTH L.A AREA 530 Contact information: Officer Joseph Pace & Robert Bell (Towing coordinator) L9700 Hamilton Avenue Torrance, CA 90502 PH: 310-516-3355 Los Angeles County Sheriff Department: Contact information: Chief James Lopez Chief Bobby Denham Bash Bakharian (Major Crimes Bureau) (Towing Coordinator Manager) Sheriff Head Quarter 4700 Ramona Blvd. Monterey Park, CA 90754 PH: 323-526-5000/ 323-526-5582 Burlington Northern Santa Fe (BNSF) Contact information: Shift Supervisor 1302 E Lomita Blvd, Wilmington, CA 90744 (310) 549-7440 Bell Gardens Police Department Contact information: Chief: Robert Barnes 7100 Garfield Ave Bell Gardens (562) 806-7615 REFERENCES: Major Crimes Division ( L.A.S.D ) Contact information: Captain James L. Ritenourl Merrill Ladenheim 11515 Colima Rd. Building C-111 Whittier, CA 90604 PH: 562-946-7846 Lynwood Parking Enforcement Division: Contact information: Director J.D.Whitaker 11330 Bullis Road Lynwood, CA 90262 PH : 310- 603-0220 Ext -271 Commerce Parking Enforcement: Contact information: 2535 Commerce Way Commerce, CA 90040 PH: 323-722-4805 Los Angeles School Police Department: Contact information: Sergeant Jose Lopez 1330 W. Pico Blvd Los Angeles, CA 90015 PH:213-285-8103 19 b ti.. Red Stars indicate our facilities Ul �55 w NdNAFUWN "I W 8th St WESTLAKE �. vd >6s Ang W Pico Blvd a F'�sr MID CITY STAPLES Cen r ■ s$1 F e e DOWNTOWN } F4r IS Chavez Avenue tia` hsr s 60 4A C.) JEFFERSON UNIYER TY Pornonalf", �►'' PARK Exp sirro Jefferson BlvdU G F A,� rw+ 401 4` ittler Blvd E St Los W L 0 r HILLS CRENSHAW It�n Blvd :E a ` ly,)�Arc Blvd geles erlY $1vd Montebello lifornia Science Center q F wawa LEIMERT PARK nsr °n Blvd `, W Vemon Ave ^�' FIGUEROA SOU TN y o Vernon o 9andn MONTEBELLO _ W 48th 5t Ra COROR View < a a o a Dist rtet rRhvd Commerc c C n ` g giY ha 111hePark-Windsor w 54th St 1%W Hills SOUTH IOS ANGELES C = Maywood °, EL RANO j >� W Gage Ave E Gage Ave Huntington � r� Pico RIVPt Centlnelay Park Bell A W Florence Ave d Florence-Graham Bell Gardens/` Inglewood W Manchester Ave Cudahy 1%W L South Gate a i iW Century Blvd a V,< b ° T ed we yeld �.• „ Westmont ennoxQ �o s v a v> = s WATTS y e >� Downey o ¢ y Abbott Rd a d >cy 6 6 imperial Hwy !r _ynwood Y � u est Athens e n Willowbrook ®s ' WR")Oglc ERosecrans Ave `i 1%.i 4 Our ---------------------------------- Upon request, you are entitled computor receipt to receive a copy of the Towing Fees and ---------------------------------- Access Notice. H.P. Automotive & Tow, Inc. Carrier ID# CA162918 RELEASE Receipt 7300 Roseberry Ave. Receipt # 44802 Huntington Park, CA 90255 (323)583-1831 Log # Call # H118229 H75288 Released: 04/12/15 09:42:00 Lot: 1 Auth: HPPD HUNTINGTON PARK ----------------------------------------------------------------- Veh: 1999 NISS ALTIMA LIGHT Tow 01:00 @ 151.20 151.20 Body: 4D Color: GRAY Outside Storage 1 @ 55.44 55.44 License : 4UEZ208 CA Odom: ------------------------------------------ Veh ID #: 1N4DL01D5XC102323 Total Charges 206.64 Veh Code: 22651-P Hold: NO CAL DL Payment Received ( 206.64) Dispatch: 21:45 Arrive: 21:52 Cash 206.64 Tow Date: 04/11/15 Time: 22:12 Remaining Balance 0.00 Tow From: RANDOLPH/MILES Released By: Released To: Removed By: JENNIE RAMIREZ TERRIQUEZ N3421314 CA Address: 8139 EVER GREEN AVE (323)542-7471 City/State: SOUTH GATE, CA 90280- Emp: VL -------- ----------------------------------- I, the undersigned, do hereby certify that I am legally authorized to take possession of the Vehicle described above, and it is in satisfactory condition. I/We further agree to indemnify and hold harmless H.P. Auto & Tow Service, Inc., its successors assigns, or agents from any and all claims, actions, suits, agreements, or liabilities arising from its possession of the Vehicle. Any inoperable Vehicle MUST be towed from the site. Our time cards for drivers call CALL RECEIVED AGENCY APR 11 1155 21:45 ` i DISPATCHED LOCATION _ APR 1115 21:45 (;)-t ON SCENE DISPATCHER APR 11 15 21:52 IN TOW DRIVER TRUCK N APR 11515 21:59 CLEAR Ai PR 11 '115 22:12 NOTES Licenses & Permits posted APR -13-2015 11:12 FROM: ........., ..............n.... ..........•......'.,#r.{i;}•yrta:si::;<;L'jj IT i':4.`n;5;ikY�:• Y+%n}}>::'<k.;.4.,$d:k. I, {: �. ?ti'::: ..v.v.':....:....n...:....:;Y::4�:'r.n:.:4;k.Y:tr:�J:i4:{{:i`i{{C.v'.S',4,::;{y�Si•S{:%::S+�J:tyf \„ PRODUCER �. Aanen Insurance Services, Inc. 22231 Mulholland Hwy. #209-A :�alabasas CA 91302 (818) 222-9080 INSURED H.P. Automotive & Tow, Inc. 7300 Roseberry Ave. N%„ Huntington Park CA 90255 (323) 583-1831 wr ,y..; ...;. yk:%Y.i;%>:':hh�•>�•'xrw:c{:j"v'/,{rx�Y�;#,4,��,%?9,:i•:2'it.":.�kz;{�; TO:13235833322 P.2/3 ,.rk<8:3:i%��s:�:•: ^ ISSUE DATE M �f....:. :.L .:.. M/DD v...Y :..4. . 04/10/1 :{•T :. ::{.,v �' i•:A.•:if+i;:p:i:{.. is :.. %.:.{'{}:::J:}rSG�� THIS... , . ....... _ ., ...,.. .,., CONFERS C FICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND RS NO RIGHTS UPONTHE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOTAMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. COMPANIES AFFORDING COVERAGE COMPANY A LETTER Oreqon Mutual Insurance Co. COMPANY B LETTER COMPANY `. LETTER COMPANY D LETTER COMPANY LETTER _ -- - .... ............-I-1--.1--.1.._r:._. ..•.«r., .......... 1.1-1-1 r. THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED, NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MA" HAVE BEEN REDUCED BY PAID CLAIMS. TYPE OF INSURANCE POLICY NUMBER POLICY EFFECTIVE POLICY EXPIRATION LIMITS DATE (MM/DD/YY) DATE (MM/DD/YY) GENERAL LIABILITY GENERAL AGGREGATE $5,000,000 X COMMERCIAL GENERAL UABIUTY i PRODUCTS-COMP/OP AGG. $5,000,000 CLAIMS MADE occuP� CMC - 912 6 6 0 0 5/ 2 0/ 14 0 5/ 2 0/ 15 PERSONAL a ADv. INJURY $1,000,000 _ OWNERS d CONTRACTOR'$ PROT. , EACH OCCURRENCE $1, 000, 000 FIRE DAMAGE WW one fire) $ 100,000 AUTOMOBILE LIABILITY ANY AUTO _ ALL OWNED AUTOS X SCHEDULED AUTOS X HIRED AUTOS X_ NON -OWNED AUTOS X GARAGE UABILITY CMC -912660 EXCESS ESS LIABILITY qUMBRELLA FORM CMC -912660 OTHER THAN UMBRELLA FORM WORKER'S COMPENSATION AND EMPLOYERS' LIABILITY OTHER On -Hook Garage Keepers CMC -912660 �DESCRIPTION OF OPERATIONS/LOCATIONSNEHICLEMPECIAL ITEMS ow truck operation MED. EXPENSE(Anyoneperson) $ 5,000 COMBINED SINGLE LIMIT $1,000,000 BODILY INJURY S For person) 05/20/14 05/20/15 BODILY INJURY (Per ecddenq $ PROPERTY DAMAGE $ EACH OCCURRENCE $1, 000,000 05/20/14 05/20/15IAGGREGATE al, 000,000 STATUTORY LIMITS EACH ACCIDENT $ OISEASE—POLICY LIMIT S DISEASE—EACH EMPLOYEE S I 05/20/14 05/20/15 $ 600,000 $ 600,000 ertificate Holder is Additional Insured :. ... .: .. .. ..k4 : .......:.:..:; ...h,.: n{w: •✓,^........:.... v v.:.. • :•: • w}Y:•iY4.rn } .... n......`i:: n'T:{ :i:6{{.Y:i :: J: T{Y:}.i>'<.{: w{........ :.Y.•:.vn...:.:.. r. ,�t/� TSO •.y:.......,:. .....:... r: .... THE ��41M�.5i•:�%••a,.����:.k'�'�:.`i�'o':Fr,:i:%i:!.:,sA:F:i:a.:.,Y;:!>,:::::a:�.,,;�.::. ..:..:.:.:;.k. Y.:::Y.:::. {.:. • ? SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE EXPIRATION DATE THEREOF, THE ISSUING PANY WILL ENDEAVOR TO wity Of Vernon 1 MAIL 3 0 DAYS WRITTEN NOTICE TO THE RTIF AT OLDER NAMED TO THE :4345 Santa Fe Ave. %st` LEFT, BUT FAILURE TO MAIL SUCH NOTA E S L OSE NO OBLIGATION OR 4` LIABILITY OF ANY KIND UPON THE COM NY, PITS OR REPRESENTATIVES. 'Vernon CA 90058 j °rE AUTHORIZED REPRESENTATIVE APR -13-2015 11:13 FROM: T0:13235633322 P.3/3 • ISSUE DATE (MMIDL)IM W >• 04/10/15 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE 3anen Insurance DOES NOT AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE 22231 Mulholland Hwy. #2;9-A POLICIES BELOW. 7alabasas CA 91302 COMPANIES AFFORDING COVERAGE (818) 222-9080 COMPANY A LETTER State Compensation Insurance Fund INSURED COMPANY B LETTER A - P - Automotive & Tow, Inc. COMPANY C '7300 Roseberry Ave. LETTER COMPA CA 90255 LETTER Huntington Park NY D (323) 583-1831 COMPANY E R.18 THIS IS TO CERTIFY THAT THE POUCtES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICA7E0, NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS INSURANCECERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, SHOWNEXCLUSIONS AND CONDITIONS OF SIGH POLICIES. LIMiT3 MAY HAVE SEEN REDUCED BY PAID CLAIMS. I%w ' Co POLICY NUMBER UNITS i TR TYPE OF INSURANCE POLICYEFFECTIVE POIJICYEXPIRATION L I DATE (MWDO/YY) DATE (MWDDIYY) I GENERAL LIABILITY GENERAL AGGREGATE COMMERCIAL GENERAL LIABILITY PFK)DUCTS-COMPIOP AGC, I $ CLAIMS MADE= OCCUR, PERSONAL & ADV. INJURY O1.VNEFrS & CONTRACTORS PROT EACH OCCURRENCE Is FIRE DAMAGE (" one fire) Is MED.EXPENSE(Anyonsperson)l $ AUTOMOBILE LIABILITYCOMBINED SINGLE ANY AUTO LIMIT $ %ow ALL OWNED AUTOS BODILY INJURY SCHEDULED AUTOS (Par Person) $ HIRED AUTOS BODILY INJURY NON-VWNED AUTOS (Per accident)$ I GARAGE LIABILITY EXCESS LIABILITY UMBRELLA FORM OTHER THAN UMBRELLA FORM WORKERS COMPENSATION AND EMPLOYERS'LIABILITY OTHER PROPERTY DAMAGE EACH OCCURRENCE AGGREGATE 1STA*'TUTORY LIMITS 9101135-14 06/01/14 06/01/15 EACH ACCIDENT 51, 000, 000 DGEASE-POLICY LIMIT $1,000,000 DISEASE -EACH EMPLOYEE 11111,000, 000 DESCRIPTION Of OPERATIONS/LocAYiomsivE"tcus/veciAL ITEMS Tow Truck Operation -_'ity Of Vernon 1305 Santa Fe Ave. Vernon CA 90058 N_ ,%W 1*4W SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF. THE ISSUING C,90MPIAY WILL ENDEAVOR TO MAIL 3 0 DAYS WRITTEN NOTICE TO THE CEPKIFIC,4TE H ED TO THE LEFT, BUT FAILURE TO MAIL SUCH NOTICE HALL P LIGATION OR LIABILITY OF ANY KIND UPON THE (nTS R RESENTATIVES. AUTHORIZED REPRESENTATIVE ll d"7C iw. i 1 !r �t «=1 . ✓jF. � e I C I�� \ / � � \�� \ � � \ 4 Vol, "Os"Mwo-woo-o' a I 411 0 �i .: F r r de Now RAW{w Corporate Office IL F if -2, "I"I �T 1W 1HeP* Tow ml, 8824 Atlantic Ave. POLICE IMPOUND 8 STORAGE ,Tel. 323.583.1831 Our Secondary facility in South Gate 11 O - Ia v - , - x �lp 0 � » 2 � )�� ■. ` »� «° . . ; - . ■ ° . _. . \� ■ .yy. . x,� .� t y: � � � : \ � • . 400 ƒ_ SAMPLE OF OTHER MUNCIPALITIES AND GOVERNMENT AGENCIES RATES: California Highway Patrol (State wide average rate) Medium Duty 200.00 70.00 9000-10,000 None Heavy Duty 275.00 75.00 Los Angeles County Light Duty 131.00 Sheriff Medium Duty 131.00 (County wide average Heavy Duty 233.00 rate) Los Angeles Police Light Duty 121.00 Dept. Medium Duty 232.50 (City wide average rate) Heavy Duty 251.50 44.00 8000-9,000 44.00 53.00 i 7000-8000 7% 66.50 Huntington Park � Medium Duty 190.00 (City wide average rate) I Heavy Duty 250.00 60.00 65.00 150-225 n/a Vernon ' """' (City wide average rate) Medium Duty 185.00 Heavy Duty 275.00 60.00 70.00 75-125 N/A South Gate I Medium Duty (City wide average rate) I Heavy Duty 185.00 55.00 250.00 65.00 175-250 15% Bell ' "y"` `""`' (City wide average rate) Medium Duty Heavy Duty 185.00 60.00 275.00 70.00 75-100 25K Annual Downey ' - M ., --`' (City wide average rate) � Medium Duty I Heavy Duty 200.00 55.00 325.00 60.00 150-225 n/a Nw— Our 24 hour customer window CM To It c ti�ltHIMT•: Ilt cy,),� �, httcE .ne }.v, ()lil) rrgi,ttytil 11Nnw•+an h iss.i.1, the ktr`++ Ail svtl.•t {>t��,Ee 1'i1`i+t Ni111W1�klr; Iit lfh �llll lll� I+M. s � 1'ue Fitoti�gur iOd055LL5 Ap�nlq { t kvironkns.(nea de qRe k AltedaRroc Ifxl�7.w' Rate chart in customer lobby TOWING FEES MBLICAVTOAuenoN X ACCEM NOTICE SUBA5TA I:url utc LI 2012 .�.. ...., ._ �� PC7BLICA H.F. AUTOMOTIVE & TOW, INC.., IY n Ii ! [l1f't iY tit) h ti(3RA1.E iEAt'K I,ahl • .NeAlUnt • IKJny _,„,.e., 24 HOUR –,�� —p< EVERY FRIDAY SERVICE ,_ ` .--..,._"•.. .... »...�...>. Fim: 12ARN�7fxMMSL I�r[x<,,.t,,,. A.r ••"a•« IBJit&6lA 9rnat Ilan any[..[Pak CA 'N12ii Cm At>gdH,CA41M6i SPANISH 1121,5X1 IK12 ." .�.��...,............. ., ,,� . ,. uu hp,uv.,nn NOW HIRING F:XMUF.NCED DRIVERS l i'In. A l.k..4ptn R IIr ('IKa C IJr. .eAA f� A114.11.:.Y, ...,^..._,.aµ .. r`....�........ L ,%W January 7, 2015 Mr. Jimmy Sandhu President H.P. Automotive and Tow 7300 Roseberry Ave. Huntington Park, CA 90255 RE: General Reference Dear Mr. Sandhu: I am writing to provide this letter of recommendation for your records. I have known the work of HP Automotive and Tow for nearly ten years. I understand that the company has been serving the Los Angeles County area since 1966, Beginning small and modest, the company's hard work, solid and consistent efforts allowed it to grow to service multiple public and private sector clients. My office and I have always appreciated the professional and thoughtful dealings we have had with you and your company. The quality of your service to various law enforcement agencies, corporate customers and individuals contributed to your solid reputation of excellence in the towing industry. It is my position that your interpersonal and business proficiencies will be a valuable asset to any organization that acquires your services. If you have any questions, or would like more background information about this individual, please do not hesitate to contact me directly at (213) 483-9300. Sincerely, 1 t� KEVIN DE LEON SENATOR 24th Senate District LA: SV f POLICE DEPARTMENT Daniel Calleros, Interim Chief of Police 4305 Santa Fe Avenue, Vernon, California 90058 Telephone (323) 587-5171 Fax (323) 826-1481 November 9, 2011 To Whom It May Concern: Over the past 25 years, the Vernon Police Department has utilized the services from Huntington Park Tow on a regular basis. Huntington Park Tow has been very responsive in providing necessary tow service for our Patrol Division, including two services needed for DUI Checkpoints. Their staff is attentive and is quick to address any issues that may arise. If you have any questions regarding the services provided, please feel free to call me at 323-587-5171, ext. 114. Sincerely, VERNON POLICE DEPARTMENT DANIEL CALLEROS INTERIM CHIEF OF POLICE BOARD OF POLICE COMMISSIONERS \. LEONIS C. MALBURG, CHAIRMAN THOMAS A. YBARRA WILLIAM M. McCORMICK October 8, 2008 POLICE DEPARTMENT 4305 SANTA FE AVE., VERNON, CA 90058 To Whom It May Concern: STEVE TOWLES CHIEF OF POLICE PHONE (323) 587-5171 FAX (323) 826-1481 Over the past 20 years the Vernon Police Department has utilized the services from H.P. Tow. H.P. Tow has been responsive in providing the necessary tow services for our Patrol Division, including tow services needed for DUI checkpoints. Their staff is attentive and is quick to address any issues that may arise. If you have any questions regarding the services provided, please feel to call me at 323-587-5171, ext. 116. Sincerely, VERNON POLICE DEPARTMENT STEVE TOWLES CHIEF OF POLICE i DANIEL CALLEROS CAPTAIN City of Sim, HUNTINGTONARK California _ POLICE DEPARTMENT 6542 MILES AVENUE, HUNTINGTON PARK, CALIFORNIA 90255-4386 TEL. (323) 826-6629 • FAx (323) 826-6680 JORGE CISNEROS CHIEF OF POLICE November 10, 2011 To Whom it may conem: I am writing this letter on behalf of the Huntington Park Tow Company. The Huntington Park Tow Company has been contracted to provide towing services and other related services to the Huntington Park Police Department for more that 25 years. Throughout that time period, the service provided has been more than adequate and has met the needs of the Huntington Park Police Department The members of the Huntington Park Tow Company have been courteous and professional over the years. They have provided prompt, professional towing services to both the general public and law enforcement, 24 hours per day seven days per week. I would recommend considering adding the Huntington Park Tow Company to provide those services to any community or law enforcement contract.' Very truly yours, *I ORGENEROS Chief of Police I I 1"n rin -(r(f rl In n 7 �7 October 2, 2008 City of -W7- -lrl'U N., 1' 1 N, G 1", (1)"N PA-AFt-M California POLICE DEPARTMENT 6542 MILES AVENUE, HUNTINGTON PARK, CALIFORNIA 90255-4386 TEL. (323) 826-6600 - FAx (323) 826-6680 Fo Whom It May Concern: PAUL WADLEY CHIEF OF POLICE I am writing this letter on behalf of the Huntington Park 'row Company. The Huntington Park 'row Company has been contracted to provide towing services and other related services to the Huntington Park Police Department for more than 25 years. Throughout that time period, the service provided has been more than adequate and has met the needs of the Huntington Park Police Department. The members of the Huntington Park Tow Company have been courteous and professional over the years. With any business associated with the local police departments, providing prompt professional towing services to both the general public and law enforcement, adequate personnel and specialized vehicles are needed 24 hours per day seven days per week. The Huntington Park 'Tow Company has been providing those services to our community. I Would recommend considering adding the Huntington Park Tow Company to provide those services to any Community or law enforcement contract. Sincerely, PAUL WA Chief of Police Steve Belcher Interim Chief of Police 323-923-2669 sbelcher@cityofbell.ore Anthony Miranda Captain Phone: 323-923-2627 tmiranda@cityofbell.org Steven Finkelstein Captain Phone: 323-923-2666 sfinkelstein@cityofbell.org Ty Henshaw Lieutenant Phone: 323-923-2670 thenshaw@cityofbell.org 'Thomas Rodriguez Sergeant Phone: 323-585-1245 ext. 333 trodriQuez@citvofbell.org Albert Rusas Sergeant Phone: 323-585-1245 ext. 366 arusas@cityofbe)].org Art Jimenez Sergeant Phone: 323-585-1245 ext. 250 ajimenez@cityofbell.org Jose Jimenez Sergeant Phone: 323-585-1245 ext. 362 jimenez@cityofbell.org Steve Carrera Sergeant Phone: 323-585-1245 ext. 322 stevecarrera@cityofbell.org Greg Clark Sergeant Phone; 323-585-1245 ext. 306 gclark@cityofbell. org Fsbeyda Pimentel Records Manager Phone: 323-923-2658 epimentel@cityofbell.or,g BELL POLICE DEPARTMENT 6326 PINE AVENUE BELL, CALIFORNIA 90201 ALL APC i 323-585-1245 m - June 12, 2012 To whom it may concern: I am pleased to inform you regarding the performance of the Huntington Park Towing Service. The City of Bell Police Department has been contracting with H.P. Tow for about, a year and a half. During his period of time their service and performance has been exceptional. Their response times have been very good and their drivers provide good customer service. Their driver's uniforms are always clean and well kept as are the tow trucks which in turn reflect very favorably upon the company. They have worked closely with the department in handling the custody of our stored vehicles and those stored as evidence. To date these vehicles have been stored properly and safely. As a manager, I can appreciate working with a professional organization like the Huntington Park Towing Service. They have provided high levels of customer service for the City of Bell. Steve Belcher Interim Chief of Police `. L_. `. BELL GARDENS POLICE DEPARTMENT August 1, 2012 To Whom It May Concern: 7100 So. Garfield Avenue Bell Gardens, California 90201-3293 Telephone (562) 806-7600 I am writing this letter on the behalf of Huntington Park Tow (HP Tow) Company. The HP Tow Company has been contracted to provide towing and other related services to the Bell Gardens Police Department since the beginning of this year. HP Tow has been more than adequate and has met the needs of the Bell Gardens Police Department. The members of HP Tow have been courteous and professional in their service. They have provided prompt, professional towing services to both the general public and law enforcement. I feel very comfortable recommending HP Tow for any towing needs. If you have any further questions regarding this matter, please contact me at (562) 806- 7615. S'ncerely eff Travis, Captain Integrity o Accountability ® Professionalism 1AGA C. X,i " Cft City of South Gate 8620 CALIFORNIA AVENUE - SOUTH GATE CALIFORNIA 90280-3073 * (323) 5635400 FAx (323) 563-5488 RANDALL DAVIS CHIEF OF POLICE April 14, 2015 .Jimmy SandhLI, President H.P Automotive & Tow Inc. 7300 Roseberry Ave. Huntington Park, CA 90255 Subject: Tow Service Dear Mr. Sandhu, Per your request,, members ofthe South Gate Police Department Patrol Division were asked to comment on their individual experience with I-I.P. Automotive & 'row Inc, Officers on dayshift reported that the majority of the time it takes drivers too long to arrive on scene. An officer on the graveyard shift stated that due to sending a flatbed truck the majority of the time, it takes drivers twice as long to take a vehicle when it is parked on a narrow street. Our dispatchers reported that when they call to request a tow. the person taking the call has them repeat the location several times or they call back to ask for the location again. The dispatchers added that it can be inconvenient, especially if they are working a critical incident. Since H.P. Automotive & Tow Inc. has been serving the City of South Gate, we have not observed any unsafe driving practices by your drivers. In addition, the drivers maintain a professional appearance and the tow trucks are kept clean and in good working order, I have not : received any complaints from the public regarding the level ot-customer service from your employees. Thank you fir your dedication In improving service to the City of South Gate and taking the time to share this information with your employees. Sincerely, Edward Perez Patrol Lieutenant %U VU f q of Kos Anylts OF 105 q.1. C ,*hrriff'o Brpartmient 341rah uarfrrg 47130 Ramona 749jau6barb CA(IfORNP # R-untrerzq ILA, anlifornin 91754-2169 LEROY D. BACA, SHERIFF November 14, 2011 Mr. Jimmy Sandhu Vice President/General Manager H.P. Automotive & Tow Service Inc. �.. 7300 Roseberry Avenue Huntington Park, California 90255 Dear Mr. Sandhu: H.P. TOW SERVICE PERFORMANCE ` It was a pleasure to speak to you a few days ago, and hear of your continued success `- in providing tow services to our department. As you recall, I had the pleasure of initially meeting you in 2002, when I was the captain of Century Sheriff's Station in Lynwood. During that time, I had an opportunity to personally visit your office and yard, meet your staff, and inspect your facility. I was �- impressed with the security, cleanliness and methodical documentation process that you have implemented at H.P. Tow. I have monitored your service performance in the three Sheriff's Stations that you provide tow service, Century Station, Compton Station, and East Los Angeles Station. I have been pleased to hear of the courteous and `- professional service you have continued to provide and the high level of confidence .. each station captain has with your company's performance. �. 1 wish to congratulate you on your commitment to maintaining an excellent partnership with the Los Angeles County Sheriff's Department, not only in providing excellent tow `- services, but especially in community partnerships and leadership roles you have taken in assisting us in pursuing the Sheriff's vision of community service. It is my understanding that you are submitting H.P. Tow for consideration of other tow �- service contracts. If those agencies require additional information regarding your tow �., service performance, please feel free to advise them to contact me personally. I wish you the best of luck in your future business endeavors. �.. 4 7rao( on 0 c3ervice %-W Mr. Jimmy Sandhu Sincerely, LEROY D. BACA, SHERIFF J ES R: L PE , CHIEF FI L OPE ! NS REGION II -2- November 14, 2011 I I County of Los Angeles Sheriff's Department Headquarters 4700 Ramona Boulevard Monterey Park, California 91754-2169 June 12, 2012 To Whom It May Concern: This letter is to provide information regarding H. P. Automotive & Tow service, H. P. Automotive & Tow is currently contracted with the Los Angeles County Sheriffs Department for Vehicle Towing and Storage Services. As the manager of over 58 separate tow contract services, H.P. Tow stands out as a highly professional and well managed organization. They have been in good standing without complaints, since they contracted with our Department in 2009. They serve multiple Sheriff Stations along with many different municipalities. H. P. Tow has continuously received high marks on their inspections by our Investigator. H. P. Automotive & Tow Company have conducted themselves in a courteous and professional manner over the years and continue to do so. I would recommend H.P. Automotive & Tow as the contract service provider for any community or law enforcement organization. If you have any further questions, please contact me at (562) 946-7010. Sincerely, LEROY D. BACA, SHERIFF James L. Ritenour, Captain Major Crimes Bureau of 0ef'otce 6,('nce ld,50 of L September 28, 2011 o?s� of iosANc�` ,%--eriff'n RE,partmext# e�x xJixttz ers ( �h 4700 3Ramnxrtt Ce rxxi3 " ~ i rt' x CA11F0RN�P� ,�nxYterQ�r �rxrl�, C�rxrif�x-xtitt ��.754--21.�� HP Tow 7300 Roseberry Avenue Huntington Park, California 90255 To Whom It May Concern: The Taskforce for Regional Autotheft Prevention (TRAP) is a multi -agency, multi - jurisdictional auto theft task force responsible for the investigation, prosecution, and deterrence of vehicle theft related crimes in Los Angeles County. We have recently selected a number of tow companies to assist TRAP when the situation arises. Each tow company has been assigned a designated area and your tow company has been selected for one of those areas. Your area is within the following boundaries. Your north boundary is the 10 Freeway, south boundary is Artesia Boulevard, west boundary is the Pacific Ocean, and the east boundary is the 110 Freeway. We look forward to working together in our efforts to combat auto theft throughout the Los Angeles County. If you need anything, please don't hesitate to call myself or a member of my staff at (626) 572-5610. Sincerely, 'D. BACA, SHERIFF I )i f in Vn Anthony Ward, Ca tarn Taskforce for Regi al Prevention 3rao(ifion � c�eroice Century Sheriff's Station Booster Club 0_1 11703 South Alameda Street Lynwood, CA 90262 !_a /j--' info@centuryBoosters.com www.centuryBoosters.org July 20, 2009 To Whom It May Concern: As,a local businessman, community activist, and reserved sheriff officer within the department, I have had the privilege to work with the management and staff of H.P. Automotive & Tow, Inc. Their dedication and commitment towards providing professional tow services to the general community and police agencies is phenomenal. Any individual or municipality which seeks to find efficient quality towing services within the Los Angeles County Area must consider them. Having served the area for over 40 years, they have a proven track -record of customer satisfaction. Their comprehensive towing resources, staff experience and constant firm advancement are just some of the many positive qualities of this firm. Beyond the firm, the management has demonstrated community development to be a vital component of their mission to give. They are very supportive to our initiatives by providing voluntary and monetary support as needed. I have had a positive, purposeful experience working with them to better provide a better working environment to our sheriffs. Should you need any further information regarding the firm, feel free to call me at (310)528-1600. Sincerely, l i Mike Pa I` President Century Sheriff's Station Booster Club November 14, 2011 T -%,- city ®f ALL -AMERICA CITY c.� City JUieeti.ng Cd1a�.�enges 1 11330 BULLIS ROAD LYNWOOD, CALIFORNIA 90262 (310) 603-0220 x 271 To Whom It May Concern: I am submitting this letter on behalf of H.P. Automotive and Tow Service Incorporated. The City of Lynwood has contracted their professional services as the City's exclusive towing provider. As of this date, the representatives of H.P. Tow have provided an extraordinary level of service in complimenting the City's parking enforcement efforts. Their professionalism is beyond reproach. They have exhibited a sense of cooperation and customer service that is conducive with municipal enforcement. From their dispatch personnel to their tow truck drivers, each employee exemplifies the company's motto of imparting the best service possible. They are highly proficient and competent of all aspects of vehicle towing. Their tow yards are meticulously maintained and their fleet can accommodate all types of vehicles from passenger to commercial. I would strongly recommended H.P. Automotive and Tow Service as a worthy company to provide towing and related services to any municipality or law enforcement agency. Sinc�fely, ;` r 1 ---------- J. _-____. _J. Whitaker P rking Control Manager C' y of Lynwood IN—, a.. 0 G 41 r T_ V r td Cd • yt ej110 `� ®bf4a A o u ® bb VIA bD Otnm ry rp IM rd O N u !rA o co 0 a ti. THE FREEMAN INVESTIGATIVE GROUP, INC. ' THREAT ASSESSMENT AND SOLUTIONS CONFIDENTIAL INVESTIGATIONS • EXECUTIVE BACKGROUND INVESTIGATIONS June 24, 2009 SUBJECT. LETTER OF RECOMMENDATION/ HP TOW INC. To Whom It May Concern: I have had the pleasure of working with HP Tow, Inc. for the last three years, as a consultant and subject matter expert, in the area of California tow company compliance in working with police and governmental agencies. In addition, I have been working with HP Towing in conducting detailed background investigations of current and prospective employees, which is a marked difference and cutting edge management philosophy in the industry. Having served as a South East Los Angeles County Chief of Police, and as an elected official in Orange County, I have found HP Tow to be operating at the highest level. With my current firm, I have conducted numerous inspections of various towing firms throughout Southern California on behalf of my governmental clients. HP Tow consistently exceeds state mandates and laws governing the industry, and at the same time providing exceptional service to their clients, in a cost effective and professional manner. Without further qualification, I highly recommend HP Tow Inc, and it's management team lead by Jimmy Sandhu. If I can answer any questions about this fine organization, please don't hesitate to call upon me. Sincerely, THE FREEMAN INVESTIGATIVE GROUP, INC. Fred Freeman FMF/dm 3020 OLD RANCH PARKWAY, SUITE 300 • SEAL BEACH, CALIFORNIA 90740-2751 • WWW.FGI-INC.COM • F.FREEMAN@MAC.COM TELEPHONE 562.799.5583 • CELLULAR 562.824.3772 9 FACSIMILE 562.799.5501 a. r 21520 Yorba Linda Boulevard Suite G, #476 Yorba Linda, CA 92887-3762 �- (714) 692-8619 FAX (909) 425-9028 Fed. I.D. # 33-0896297 June 9, 2009 I%' As a Retired CHP Sergeant, with a Commercial Enforcement background, I have known the �• Singh/Sandhu brothers since 2001, and believe them to be professionals at all times. They have L To Whom It May Concern: I would like to take this opportunity to introduce Mr. Sukhbir Singh and his brother Mr. Jimmy Sandhu, owners of H.P. Automotive & Tow Service, Inc. located at 7300 Roseberry Avenue, `- Walnut Park, CA 90255. Misters Singh and Sandhu have been in the towing and storage service business as drivers and/or owners since 1997. The company was purchased in February 2003, after the sale of their �- previous company A&A Towing and Storage, in Long Beach, California. H.P. Automotive & Tow Service, Inc., contracts exclusively with Police, Sheriff and the California Highway Patrol (CHP) for towing services and storage. I%' As a Retired CHP Sergeant, with a Commercial Enforcement background, I have known the �• Singh/Sandhu brothers since 2001, and believe them to be professionals at all times. They have L been local leaders in the towing business setting positive examples with their facilities, equipment and employees. Their rates are competitive and they do not attempt to take advantage of their customers. They continue to receive satisfactory ratings on their State of California `y Biennial Inspection of Terminals (BIT) Program conducted by the CHP. All Tow Drivers have completed their California Tow Truck Association (CTTA) Training and have received their Certificates. The company tow trucks continue to pass the CHP's Annual Inspection. Both brothers are involved with local Governments, business and community organizations. I believe that any person or organization contemplating the services of H.P Automotive & Tow �.. Service, Inc. would not be disappointed with the professionalism, honesty and service(s) received. Sincerely, WILLIAM F. SNELL, CHP (Ret) #6162 Motor Carrier Safety Consultant I%-- EV-NELL Corporation r r r r r 0001, r r r r4 r r r r r r 0011, r r n r r r AO -1 r r r r r r L. %ftw %W `. P'l C e a r 0WHOICEs Lien Service, Inc. February 23, 2009 To Whom It May Concern: Clear Choice Lien Service, Inc. is a fully licensed and bonded lien sale processing company in the State of California. We have been in existence since 1989. We process lien sale paper work for some of the largest towing companies in the state. Many of our customers tow for law enforcement agencies, Police Departments, Sheriff Departments, The California Highway Patrol, School Police, and commercial accounts. We also process lien sales for the City of Claremont and have just recently been awarded the Lien Sale processing contract for the City of Placentia in Orange County. Clear Choice has been processing all the lien sale paperwork on behalf of HP Tow, Inc. for over 20 years. All of our dealings with HP Tow including the ownership, management and staff have been on the highest professional level. In our experience HP Tow conducts all areas of their business on par with the best towing companies in the state. We feel we are uniquely qualified to make this statement because we have 100's of towing companies throughout the state. I feel that HP Towing should receive the highest consideration for whatever service you may be looking for. In my experience you will not be disappointed. Please do not hesitate to call me if you would like any additional information regarding HP Tow, Inc. Sincerely, Val L' Heureux President Clear Choice Lien Service, Inc. P.O. Box 159009 San Diego, CA 92175 • 1-800-423-2123 • www.ClearChoiceLiens.com AIM a.. m4*t C# 19, CCB CENTRO CRISTIANO BET -EL 9641 VIRGINIA AVE. SOUTH GATE, CA 90280 (323)374-9976 April 13. 201 To Whom It May Concern Greetings! My name is Bishop .loan Carlos Mender. I lead a coalition of 3.000 churches in the greater Los Angeles area. In addition, I ani the pastor of Centre Cristiano Bethel Church. i am also one of the leading pastors in Los Angeles. I work very closely with the community and with all the elected officials at the municipal, state and federal levels. As a community leader I have the opportunity to work with many people. Jimmy Sandhu is a business man in our community. ,Jimmy clearly stands out from the rest of the bLIS111CSs leaders in Los Angeles. I le doesn't just do business in the area he is a vital part ofthe community. It has been my privilege to have worked with him over the past two years. .jimmy has consistently proven himself to be an excellent community member, contributes financially and with his attendance at many of our community events. In addition to his contributions. lie is always asking Cor areas where lie can partner with the community. Very few business like to give back to the community. Mr. SandllU is the exception. I am impressed with the way he does business. 1 am enthusiastic about the possibility oi' working with him in the future. I hope that he is pe feet match for the skills and e ptrience that you are look'.' a for. PI-ast contact tra at if you have any questions. I look forward to hearing from you soon. AFFIDAVIT OF NON -COLLUSION BY CONTRACTOR STATE OF CALIFORNIA SS COUNTY OF LOS ANGELES ) Jimmy Sandhu being first duly sworn deposes and says that he4ke is President (Insert "Sole Owner". "Pinner". "Presidert. "Secretary", or other proper title) of H.P. Automotive & Tow,Inc. (Insert name of bidder) who submits herewith to the City of Vernon a bid/proposal; That all statements of fact in such bid/proposal are true; That such bid/proposal was not made in the interest of or on behalf of any undisclosed person, partnership, company, association, organization or corporation; That such bid/proposal is genuine and not collusive or sham; That said bidder has not, directly or uidirectly by agreement, communication or conference with anyone attempted to induce action prejudicial to the interest of the City of Vernon, or of any other bidder or anyone else interested in the proposed contract; and further That prior to the public opening and reading of bids/proposals, said bidder: a. Did not directly or indirectly, induce or solicit anyone else to submit a false or sham bid/proposal; b. Did not directly or indirectly, collude, conspire, connive or agree with anyone else that said bidder or anyone else would submit a false or sham bid/proposal, or that anyone should refrain from bidding or withdraw his/her bid/proposal; C. Did not, in any manner, directly or indirectly seek by agreement, communication or conference with anyone to raise or Fix the bidlproposal price of said bidder or of anyone else, or to raise or fix any overhead, profit or cost element of his/her bid/proposal price, or of that of anyone else; d. Did not, directly or indirectly, submit his/her bid/proposal price or any breakdown thereof, or the contents thereof, or divulge information or data relative thereto, to any corporation, partnership, company, association, organization, bid depository, or to any member or agent thereof, or to any individual or group of individuals, except the City of Vernon, or to any person or persons who have a partnership or other financial interest with said bidder in his/her business. I certify under penalty of perjury th t the above information is correct By: Title: President Date: , 04-15- 015 March 2013 MR. C'S TOWING OF SOUTH GATE, INC. FRANCHISE TOW FEE PROGRAM Submitted by: MR. C'S TOWING OF SOUTH GATE, INC. 4421 Mason Street South Gate, CA 90280 Tel: (323) 249-0575 Primary Contact: Jerry Brown, General Manager Submitted to: City of Vernon Attention: Captain Michael Gillman 4305 Santa Fe Avenue Vernon, CA 90058 CITY OF VERNON FRANCHISEE TOWING SERVICES AGREEMENT NO. COVER PAGE Franchisee: Mr. C's Towing of South Gate, Inc. Responsible Principal of Franchisee Notice Information — Franchisee Notice Information — City: Commencement Date: Termination Date: Consideration: Records Retention Period Kurtis McElroy Mr. C's Towing of South Gate, Inc. 4421 Mason Street South Gate, CA 90280 Attn: Jerry Brown, General Manager Phone: (323) 249-0575 Facsimile: (323) 249-4998 City of Vernon 4305 Santa Fe Avenue Vernon, CA 90058 Attention: Phone: (323) 583-8811 ext. Facsimile: Payment is made by Franchisee to City pursuant to Section 3 of this Agreement. Payment is made to Franchisee by City pursuant to Section 5 of this Agreement. Minimum Three (3) Years following termination of this Agreement pursuant to Section 15.3 of this Agreement March 2015 COVER LETTER ,%W `.• No `' Mr. C's Towing of South Gate, Inc. �- 4421 Mason Street South Gate, CA 90280 �.. (323) 249-0575 �-- April 16, 2015 Mr. C's Towing of South Gate, Inc. (hereinafter "Mr. C's") is pleased to submit the `- following Proposal and relevant attachments in response to the City of Vernon (hereinafter "the City") Request For Proposals for the Franchise Tow Fee Program (RFP) which shall remain valid for a period of not less than ninety (90) days from the date of submittal. This cover letter is intended to provide a general overview of all relevant issues identified in the RFP, with details and elaboration in the Proposal and attachments. `. Mr. C's Towing, Inc., located in Los Alamitos, initially incorporated in California in 1986, under the direction of Kurtis McElroy. In 2002 Mr. C's Towing of South Gate, located in South Gate, was incorporated in California, also under the direction of Kurtis McElroy, servicing by contract, not only the City of South Gate, but now includes the City of Bell, �.. and CHP - East Los Angeles. Kurtis McElroy is President of the corporation, and Jerry Brown, retired after more than 30 years in law enforcement, serves as its General Manager, and is the designated contact person during the proposal evaluation process, `.. at the above office number or his cell phone (323) 807-3515. `. Mr. C's is fully capable of conducting an official police towing service which complies with all of the requirements of Vernon Municipal Code Chapter 4B, and by submission �- of this Proposal, agrees to accept all tow requests by the City, including tows of abandoned or dismantled vehicles and/or tows requiring special equipment as well as accident or roadway clean up. �- Mr. C's has and/or will have, all required business licenses, permits, and insurance for the type of services performed, and as specified in Vernon Municipal Code Chapter 4B. Our facility is within the 7 -mile radius of the Vernon City Hall and consists of a 55,000 `- sq. foot lot and 12,000 sq. feet of inside storage. The impound lot is fully fenced and secured, accessible by a solid metal electric gate for security. The property is equipped with 400 watt gas exterior lighting as well as state of the art color Digital Video Recorder (interior and exterior coverage). The inside storage includes a separate, secured area �- for vehicles retained as evidence and those impounded for CVC §22655.5. The investigation cage will hold six vehicles. We have an 8,000 -pound capacity forklift on site to assist in moving vehicles around the warehouse and storage yard without requiring the use of a tow vehicle. The forklift is equipped with a bear claw attachment that allows it to be used as a tow vehicle, Ln `. Page 2 April 16, 2015 `.. contacting only the tires of the vehicle being moved. We also have a stationary vehicle lift in the warehouse to assist with inspections and investigations. `- Mr. C's has fifteen newer tow trucks, with varying features, all with a rating of one ton or greater, and includes 6 flat bed tow vehicles and one medium duty tow vehicle. Mr. C's will subcontract with Navarro's Towing and/or Pepe's Tow for any requested towing of �. semi -tractors, trailers or large motor homes. All of Mr. C's vehicles are equipped, �.. operated and maintained in accordance with the provisions of California Vehicle Code §§24605, 25253, 25300, 27700 and 27907 and are inspected, each year, along with our facility, by CHP and contracted cities. �•- Lien sales, including related paperwork and filings, are handled by Clear Choice, a `, licensed lien sale company. The business office, with dispatcher, is open 7 days per week. Our dispatcher is on duty 24 hours a day and vehicles are available for release from storage, day or night. `. A large sign, posted in a clearly visible location at the South Gate office, lists all fees associated with our business. Our proposed not to exceed rates are as follows: Towing fee $175 Storage fee $55.00 per day Service fee Y2 of the above towing fee `' Service fees, referenced above, include, but are not limited to, the following: dollying, *ft,, winching, clean up, after hour release fee, lock service and/or fuel service. As we have done for other public entities with whom we have been awarded contracts, `•W we will submit timely payment of monthly franchise fees, based upon the towing and `. related services performed at the request of the City, at the rate and time as directed by the City, together with supporting reports/paperwork. �- Our drivers, many of whom are bilingual, are carefully screened to ensure the quality of personnel necessary to interact with clients and members of the public. They are highly qualified in towing and recovery. All drivers are CTTA and/or Wreckmaster trained and certified. A monthly update of company policies is conducted to ensure safety and �- consistency in the field. Drivers are required to submit to random drug testing, their driving record is checked on a regular basis, and have a criminal history check performed. The drivers' compensation complies with the Living Wage Ordinance `. `. E a. 0 - BI MWO We consider our Company a highly qualified tow service company, with nearly three decades of collective experience, capable of furnishing impound, towing and storage services, with the necessary trained personnel, and equipment, within the required specifications and response times, the City is now seeking by this RFP for the Franchise Tow Fee Program. In addition to providing the scope of work contemplated by the Franchise Tow Fee Program, Mr. C's has been involved in community service charitable functions and events, such as Community Volunteer Programs, Police Explorer Programs, Police Widows and Orphans Fund and Community Improvement efforts to strengthen its community involvement with other local governments, and would anticipate similar involvement with the City of Vernon if awarded the contract. Mr. C's has been operating for more than a decade with a record of outstanding, problem free service to other local cities and police departments in the Los Angeles and looks forward to being able to do so for the City of Vernon. We sincerely appreciate your review of our Proposal and thank you in advance for your consideration. MR. CS TOWING OF SOUTH GATE, INC. By: It— -(-' Kurtis McIllroy, President NOW, %W r.. "%W *r.. ,%W *... r.. *4w r.. ,*NW N%W *I0W ,*OW v.. %W 1%W. on 1%. QUALIFICATIONS Mr. C's Towing of South Gate, Inc. (hereinafter "Mr. C's") is a California corporation, incorporated in 2002. Kurtis McElroy is President and the principal place of business is ,.. located at 4421 Mason St., South Gate, CA 90280; telephone (323) 249-0575. Permits/Licenses Mr. C's maintains the following permits/licenses, all of which are current and in good standing: �- ➢ Motor Carrier Permit (State of California Permit #CA41320) ➢ Business License (currently holds licenses for 10 cities in the Southeast area) �- A business license for the City of Vernon will be obtained if awarded tow contract. N%w Insurance .. Mr. C's maintains the following insurance policies with the following limits: Commercial General Liability On -Hook Liability Business Automobile Liability Garage Liability Garagekeepers Liability Workers' Compensation $1 million/$4 million umbrella $250,000 $1 million $1 million $500,000 ICW Statutory Limits `.. Professional Qualifications `-' Mr. C's understands the City of Vernon (hereinafter "the City") seeks a tow service �., company to provide swift, professional service in the removal of any vehicle, as directed by the Vernon Police Department, from any City street. It is further understood the scope of services required includes furnishing impound, towing and storage services to L the Vernon Police Department and the City as directed by Vernon PD. Mr. C's is fully �., capable and qualified to meet all such requirements and scope of services, including tows of abandoned or dismantled vehicles and/or tows requiring special equipment. Mr. C's has been operating since 1986, with a record of outstanding, problem free �., service to other local cities and police departments in Los Angeles and Orange counties. Services provided include response to calls in the field, and participating in ~ DUI check points. Its President, Kurtis McElroy, along with other key personnel, bring �- extensive knowledge, background, training and experience to the table, having been in the tow service business nearly three decades. `. a.. i 1 VIN. %a. �,. ,%W `. Mr. C's is capable of towing and storing vehicles impounded by the police for any period of time, including in excess of 30 days, as well as clean up and disposal of debris at the scene of an accident at which any vehicle to be towed was involved. The impound lot is fully fenced and secured, accessible by a solid metal electric gate for security. The exterior yard has a capacity of at least 300-350 vehicles. The property is equipped with 400 watt gas exterior lighting as well as state of the art color Digital Video Recorder (interior and exterior coverage). The inside storage can hold approximately 50-65 vehicles, depending on size, in addition to which there is a separate, secured area for vehicles retained as evidence and those impounded for CVC §22655.5. The investigation cage will hold six vehicles. Photos of the property are provided as part of Appendix "A". Lien sales, including related paperwork and filings, are handled by a licensed lien sale company, Clear Choice, with lien sales held every Wednesday References Mr. C's list of clients has grown over the years because of the attention to detail and to the needs and requirements of law enforcement agencies and includes the following for both locations: J AGENCY LOCATION City of Bell Police Dept Bell (323) 585-1245 California Highway Patrol Westminster (714) 892-4426 California Highway Patrol Westminster (Evidence Contract) (714) 892-4426 California Highway Patrol East Los Angeles (562) 868-0503 La Palma Police Dept. La Palma (714) 5223-4552 Los Alamitos Police Dept. Los Alamitos (562) 431-2255 Los Angeles Sheriff's Hawaiian Gardens Dept. 1 (562) 866-9061 Orange Co. Auto Theft Where needed Task Force 1 (714) 634-1385 Seal Beach Police Dept. Seal Beach (562) 431-2541 Signal Hill Police Dept. Signal Hill (562) 989-7200 South Gate Police Dept. South Gate (323)563-5400 SERVING SINCE 2014 - Present 1987 — Present 1995 — Present 2003 — Present 1991 — Present 1987 — Present 1997 — Present 1994 — Present 1992 — Present 1994 — Present Dec 2002- Present 2 `• 001 N.r N14.. `.- Operations Qualifications v.. The General Manager, Jerry Brown, has been with Mr. C's since incorporation and his retirement, after more than 30 years, in California law enforcement. As such, he has an `W intimate understanding of the needs and operations of a police department relative to I"- the services required from a tow service. Mr. Brown is also highly involved in local city �.. activities, including Chamber of Commerce in South Gate and Rotary Club of South Gate. He leads the Company in involvement in many City and Police Department 1%- activities for many of the cities in the surrounding Southeast area. N4W Performance Qualifications NOW Dispatch Process In order to provide the required services, a dispatch operator is on duty 24 hours a day, 365 days a year. Mr. C's employs six dispatchers. The dispatching system is geared for �- prompt dispatching of calls, with corresponding prompt response. An analysis of Mr. C's records reveals an average arrival time in response to calls in the field is less than 10 minutes, exceeding the requirements of Sec. 413.11 of the Vernon Municipal Code, which provides for average response time not to exceed 20 minutes, and a maximum �- not to exceed time of 30 minutes. 'WIW All tow trucks and base station are equipped with two-way radios on the 400 band. All calls are recorded in a carbon -copied call back book, by date and number, for a `. permanent record. The record includes the type of call, date, time, and location, and *4W year, make and model of the vehicle. All such records are maintained in accordance with the business retention practice of at least three years. �.. Office The office is open during business hours (0700 to 1800 hours, Monday through Friday) `- and vehicles are available for release from impound and storage 24 hours a day. Alternate hours, as directed by the City, will also be available by Mr. C's, in order to accommodate special City events. A designated area in the office is provided 4 exclusively for use by law enforcement personnel, with access to a phone, facsimile, N. copier, computer and all necessary office supplies. Drivers �- Mr. C's currently employs a total of 25 drivers. All drivers, many of whom are bilingual, are carefully screened to ensure the quality of personnel necessary to interact with clients and members of the public. They are highly qualified in towing and recovery. All drivers are CTTA and/or Wreckmaster trained and certified. Each driver wears a Mr. �- C's uniform, complete with nametag that is clearly visible. They are required to be neat and clean, with hair, mustaches and beards neatly trimmed. Each driver carries a N%W 3 *A. `. `J change of uniform to ensure proper appearance and cleanliness. Color identification �,. cards for all employees will be provided should the contract being awarded to Mr. C's. �.. A monthly update of company policies is conducted to ensure safety and consistency in `-' the field. Drivers are required to submit to random drug testing, their driving record is L, checked on a regular basis through a service with whom Mr. C's has a contract, and each driver has a criminal history check performed. Mr. C's employee compensation complies with the Living Wage Ordinance for qualifying employees. Attached at Appendix "B" is primary driver/personnel information, for exclusive use, not for public disclosure, for review and consideration by the City of this Proposal. �-- Equipment Qualifications All tow vehicles and equipment of Mr. C's comply with all state and applicable federal requirements, where applicable. Mr. C's will subcontract with Navarro's Towing and/or �- Pepe's Tow for any requested towing of semi -tractors, trailers or large motor homes. Vehicles available to perform tow services to the City meet all requirements of Sec. 4B.9C of the Vernon Municipal Code, properly identified by business name and Unit Number, and include the following: ti. We have an 8,000 -pound capacity forklift on site to assist in moving vehicles around the warehouse and storage yard without requiring the use of a tow vehicle. The forklift is �- equipped with a bear claw attachment that allows it to be used as a tow vehicle, contacting only the tires of the vehicle being moved. We also have a stationary vehicle lift to assist with inspections and investigations located in the warehouse. �- Attached as part of Appendix "C" are photos of the vehicles. ,ft. 4 I%W Y Flatbed carrier: 2014 Hino Model 260 (Unit 106) 2014 Hino Model 260 (Unit 107) 2013 Hino Model 260 (Unit 108) �- 2014 Hino Model 260 (Unit 109) 2014 Hino Model 260 (Unit 5) 2014 Hino Model 260 (Unit 110) Class A Tow: 2014 Ford F450 (Unit 902) r..- 2014 Ford F450 (Unit 903) 2014 Ford F550 (Unit 1) 2012 Ford F450 (Unit 2) 2012 Ford F450 (Unit 4) ... 2009 Dodge Ram 5500 (Unit 102) 2007 Ford F450 (Unit 103) 2000 GM Sierra 3500 (Unit 3) d' Y Class B Tow: 2008 Kenworth T280 (Unit 105) We have an 8,000 -pound capacity forklift on site to assist in moving vehicles around the warehouse and storage yard without requiring the use of a tow vehicle. The forklift is �- equipped with a bear claw attachment that allows it to be used as a tow vehicle, contacting only the tires of the vehicle being moved. We also have a stationary vehicle lift to assist with inspections and investigations located in the warehouse. �- Attached as part of Appendix "C" are photos of the vehicles. ,ft. 4 I%W FRANCHISE FEES AND COSTS Our proposed rates not to exceed are as follows: • Towing fee $175 • Storage fee $55.00 per day • Service fee % of the above towing fee Service fees, referenced above, include, but are not limited to, the following: dollying, winching, clean up, after hour release fee, lock service and/or fuel service. A large sign, posted in a clearly visible location at the South Gate office, lists all fees associated with our business. Mr. C's accepts the option of payment by MasterCard and Visa. As we have done for other public entities with whom we have been awarded contracts, Mr. C's will submit timely payment of monthly franchise fees, calculated based upon the towing and related services performed at the request of the City, at the rate and time directed by the City, together with supporting report in a spreadsheet format. The report is prepared from the invoices and logbook information prepared concurrent with the call for service and maintained by Mr. C's in accordance with its retention practice for a minimum of three years. Books and records are made available by Mr. C's for inspection by the City. CONDITIONS FOR RESPONSES TO RFP Mr. C's understands and accepts the conditions that apply to the RFP set forth in Section 8 of the RFP, requesting that Appendix "B" of driver personal information, be excluded from becoming a matter of public record, for privacy reasons. Respectfully submitted, MR. C'S OF SOUTH GATE, INC. �4 KURTIS McE ROY President 5 r_ r� v1 ,-1 rr n n 0-1 Mr. C's Towing of South Gate, Inc. South Gate Facilities Located at: 4421 Mason St., South Gate, CA 90280 (323) 249-0575 r r r. s4. a.. N.. Manager's Office Main Office showing both Pick -Up Windows Intside Pick -Up Window Inside Lobby Main Video Survelliance station, separate station for Secure Areas not shown Customer Waiting Room 3 Main Gate to Storage facilities Main Outside Storage Yard Secure Police Storage Area Entrance to Main Outside Storage Yard View into Main Inside Storage Facility Secure Police Storage and Inspection Lift r r-. n Ago, r. APPENDIX "B" - PERSONNEL Nft. APPLICATION FOR EMPLOYMENT PRE-EMPLOYMENT QUESTIONNAIRE EQUAL OPPORTUNITY EMPLOYER PERSONAL INFORMATION DATE sE T 34i o2 Od.Z NAME (LAST NAME FIRST) (SOCIAL SECURITY NO PHESENTADDRESS CITY (STATE ZIP CODE 3a35 3AtVT6L[E Be 1 Los A-AIGELGes OA g0v(o PERMANENT ADDRESS !CITY 'STATE ZIP CODE I PHONE NO REFERRED BY 5) C7 EMPLOYMENT DESIRED POSITION rrr DATE YOU CAN START SALARY DESIRED ARE YOU i YES �� NO IF SO, MAY WE INQUIRE ❑ YES —� NO EMPLOYED? L �; OF "OUR PRESENT EMPLOYER? LJ EVER APPLIED TO r -j iWHERE> ;WHEN? THIS COMPANY BEFORE' , I YES NO EDUCATION HISTORY I I GRAMMAR SCHOOL HIGH SCHOOL �LOQYhFI � )� 16N jRN -SA'� STA-rE COLLEGE c 5 l/ L-0 SAaJ D»c.a 5 -r -wry TRADE, BUSINESS OR LA -PP C � CORRESPONDENCE SCHOOL f ju mee0vs Posy scN GENERAL INFORMATION (SUBJECTS OF SPECIAL STUDYIRESEARCH WORK OR SPECIAL TRAINING/SKILLS S �r✓S - Gam• �fl '70 1A•KIw4 — cm IFROM-1- ITQ n-70- I I4d ITZiIIJ.Et' 4i9`15�P e�� 5)4!'b l- U.S. MILITARY OR RANK NAVAL SERVICE FORMER EMPLOYERS (LIST BELOW LAST FOUR EMPLOYERS, STARTING WITH LAST ONE FIRST( Resume and Photo: Brown, Jerry L. '70 1A•KIw4 — cm IFROM-1- ITQ n-70- cxj IA-k]4jklaIr4-, I4d ITZiIIJ.Et' 4i9`15�P e�� 5)4!'b l- I -O,,;,' -4_$ LA -Po I Poo <E I (. &"-T- WN o PBIVA -T ITO _j, --)M 1 35 W. SO I%llf_l I T-00 I FROM I -b7 I/�64Z-0� ceg 1 ITQ --u8 .l I.LI .2a Kit,-=� 4 geior 04 L.APi-�' SAdams 9661 APR 1998 CONTINUED APPLICATION FOR EMPLOYMENT ON OTHER SIDE Resume and Photo: Brown, Jerry L. Employment Application P�ograms, services and employment are equally available to everyone. Please inform the Human Resources Date of Interview (Month/Day/Year): Department if you require reasonable accommodation for the application or interview. Applicant Data Position Applied for: How were you referred to us: I Full Name: C4fZLoS Cj A[24eg4 Address:1351/o 4t.ExµNnE02 .4v6 City. $puT-p E,,f.7-LC; State. 64 Zip. 0102%0 Phone: V- SO& -I5133 Mobile/Pager/Other. E-mail: Date Available to Start: Z " r I — / y Social Security Number: 5;�& - g+S -172-7 Salary Requirements: If you are under 18 years of aqe, can you provide a work permit? ❑ Yes ❑ No If no, olease explain: Have you ever worked for this company? ❑ Yes 0' -No If yes, when? Are you legally allowed to work i_th n, the United States? Wes L) No Type of employment desired. CI Full -Time ❑ Part -Time ❑ Temocrary ❑ Seasonal Have you ever pleaded quilty, no contest or been convicted of a crime? ❑ Yes 5&1' o If yes, qive dates and details. i% Answering yes to these questions does not constitute an automatic rejection for employment. Date of the offense, seriousness and violation, rehabilitation and position applied for will be considered. Driver's license number (if applicable to position): DZ31b-Z07 State: <:A Lit . Name & Location of Hiqh School: FdVrANA iiA6w <c Name & Location of Colleqe: tJ-A Deqrees completed: N -A Trade, Business or Correspondence School: ►�-�} Subjects Studied: fW53.crT72✓s •rwE AWr7-wA-, Cq Did You graduate? Years attended: Other Subiects Studied: Years attended: Did you graduate: Exarg 1 caJ CF i At FX QT 11t:77 s w r/EEc ci o7r rGw M" AC . Aaw s%DE- S £!t v i ( E r-MW/wc.) . lugfck AlAkcrEac Tx -ii vev ,kvo Page I of 2 C 2008 TOPS HR 104 • Rev 10/08 Resume and Photo: Cabrera , Carlos APPLICATION FOR EMPLOYMENT PRE-EMPLOYMENT QUESTIONNAIRE EQUAL OPPORTUNITY EMPLOYER PERSONAL INFORMATION DATE NAME (LAST NAME FIRST) I SOCIAL SECURITY NO. �rAfLl Lssl —IID —9qi PRESENT ADDRESS CITY STATE I ZIP CODE PERMANENT ADDRESS CRY STATEZIP CODE PHONE NO. REFERRED BY EMPLOYMENT DESIRED POSITION DATE YOU CAN START SALARY DESIRED AREYOU IF EMPLOYED NOW? YES ❑ NO I OF YOUR PRESENT UEMPLOYER? � YES ❑ NO I O WORK N THE U57O, Y WE INQIRE ARE YOU LEGALLY NO YES ❑ NO EVER APPLIED TO YES (WHERE? IWHEN7 THIS COMPANY BEFORE? EDucwwN H/swRY KKK��� NO HIGH SCHOOL ftif I.✓a j; /r 16 ,' y „ COLLEGE TRADE, BUSINESS OR CORRESPONDENCE SCHOOL GENERAL INFORMATION SUBJECTS OF SPECIAL STUDYMESEARCH WORK SPECIAL TRAINING / Pat'Ma&- cza U.S. MILITARY OR RANK NAVAL SERVICE I FORMER EMPLOYERS (LIST BELOW LAST FOUR EMPLOYERS, STARTING WITH LAST ONE FIRST) FROM I �Q✓%i✓$ /OKE/N'' ITO (, I3GyS' !,wz" FROM f( ITO t IFROM ITO I FROM ITO . 9661 APPLICATION FOR EMPLOYMENT CONTINUED ON OTHER SIDE AUG 20 AUG 2007 Resume and Photo: Dekle, Gary J. APPLICATION FOR EMPLOYMENT PRE-EMPLOYMENT QUESTIONNAIRE EQUAL OPPORTUNITY EMPLOYER PERSONAL INFORMATION DATF O L �'MQ e ; NAME (LAST NAME FIRST) SOCIAL SECURITY NO. — — 63_ l -&- ^J C-7 N . A PRESENT ADDRESS CITY I STATE LP CODE 3 tet S S dr,.�� t'jv Sn..,-rn 01 Z� c PERMANENT ADDRESS CITY STATE ZIP CODE PHONE NO. I REFERRED BY (`I(`t) g0S-lei2s EMPLOYMENT DESIRED POSITION I DATE YOU CAN START I SALARY DESIRED ARE YOU H/STORY Ill 50, Y WE NQUIRE ARE YOU LY MPLDYED NOW? (T I YES ❑ NO OF YOUR NO (WHER OOUR PRESEINT EMPLOYER? � YES ONO TO WORK IN THLE US7 AUTHORIZED � YES ❑ NO 1 THISEVER RCOMPANY 8Ef0"I'R��E?' ❑ YES 1 LLL YE? (WHEN? EDUCATION i HIGH SCHOOL yt I y &,S GoSTA< til ESQ- E -F $ COLLEGE i L L TRADE, BUSINESS OR CORRESPONDENCE SCHOOL GENERAL INFORMATION SUBJECTS OF SPECIAL STUDY/RESEARCH WORK SPECIAL TRAINING Gv w.t fs L. rrsn, t Jo fl.cJ r Gkc eT C . P.A.0 -c- Pa.y.:s SPECIAL SKILLS 1 U.S. MILITARY OR I RANK NAVAL SERVICE FORMER EMPLOYERS (LIST BELOW LAST FOUR EMPLOYERS, STARTING WITH LAST ONE FIRST) FROM O 1( &— ITO OZI03 FROM TO FROM ITO I FROM ITO $ ad— 9661 AUG 2007 ,�.r wfbtihlM<-TB.a PK A.t t7t5'4it+t 6OWCj o4.i- e $ %LL5'—w. APPLICATION FOR EMPLOYMENT CONTINUED ON OTHER SIDE Resume and Photo: Gieling, Antonia Employment Application ................................................................................................................................. ........................... Programs, services and employment are equally available to everyone. Please inform the Human Resources Date of Interview (Month/Day/Year): Department if you require reasonable accommodation for the application or interview.Applicant 'ta Position Applied for: 1 Haw were you referred to us: CPA -17V1 -�,-ts0ahe-{Q_ Full Name: ff Cj15ri�2TA�1 �(- f� CAaUd 1_a , Address: ` \mil C /Vl 1�Ciry; �)Mv}e�/j iState: CPI Zip: Phone:(Cjj01) q22—'A SD � Mobile/Paged0ther. 1 E-mail:ria&W (✓�/1�/?����V�;Vu/0. CMrn Date Available to Start: P� �• (� ,� Social Security Numbed» - j') - D,�41alary Requirements: �P E�/J If you are under 18 years of aqe, can you provide a work permit? /�Des ❑ No If no, please explain: Have you ever worked for this company? ❑ YesJ6o If yes, when? Are you legally allowed to work in the United States? 31�s ❑ No Type of employment desired: Ut Full -Time ❑ Part -Time ❑ Temporary ❑ Seasonal Have you ever pleaded Guilty, no contest or been convicted of a crime? ❑ Yes �(No If yes, give dates and details. Answering yes to these questions does not constitute an automatic rejection for employment. Date of the offense, seriousness and violation, rehabilitation and position applied for will be considered. Driver's license number (if applicable to position): State: Name & Location of Hiqh School: Lill 1F-\-1F-\—h� CJ l0 +- I1 � i hcu, Did You Graduate? ) Name & Location of Colleae: t �Q,�,1r,1 ios j ( r?�Years attended: aJ Deqrees completed: rk' L� 4o.0MOP4 /� (A her Subiects Studied: [ 9Q V12t cL� 5�1 Trade, Business or Correspondence School: Years attended: Subjects Studied: Did you graduate: Page 1 of 7 O 7008 TOPS HR70a • R., 10/06 Resume and Photo: Gonzales, Claudia Programs, services and employment are equally available to everyone. Please inform the Human Resources Date.of Interview (MonthlDayNear): Department if you require reasonable accommodation for the application or interview. j Applicant Data Position Applied for: Howw e you referred to us -al Jo b .8nircy: Full Name: ! M7 11 r- � c_sv,s Z -O ZO Address: A)e- 1",L City: nowne-V State: CA Zip: q0 Phone: Mobile/PagerlOther(343) y74/ -Z Sq6 E-mail. Date Available to Start-IAI MCA (, 4h-cial Security Number: (eff (,n�-yI/Oalary Requirements: OJ9610 i If you are under 18 years of age, can you Provide a work permit? C] Yes)4$o If no, please explain. Have you ever worked for this companv? 'Yes O No If yes, when? 7 -WO Z_ Are you legally allowed to work intheUnited States? MYes LJ No Type of employment desired: ;Cull -Time © Part -Time ❑ Temporaru ❑ Seasonal j pGTp Have you ever pleaded ouilty, no contest or been convicted of a crime? 93(es ❑ No If yes, give dates and details: s�/ca A)0 (',c, an c� ru l S iG�tc.na►- r1 ✓ Answering yes to these questions does not constitute an automatic rejection for employment. Date o` the offense, seriousness and violation, rehabilitation and position applied for will be considered. Driver's license number (if applicable to position): % %fit' State: G, Name &Location of High School: `_A 4 c�7 Did You graduate? Name & Location of College: Years attended: Degrees completed: Other Subjects Studied: Trade, Business or Correspondence School: Years attended: Subjects Studied: Did you graduate: Special Quialifications riofs! *tock- driltr� /ock-tty�"'� . an ttoVa-'_S,r�/��ber•) ! MedtusA dog y Ate.—lsi"-'�� (Le�o�'S�G/�GGk Ma�,}Cr a�'Ydl,+�d f`�'e,�,4;. Resume i Photo: Lazo, >.qe l of 2 0 2008 TOPS 4R104 • qE 10'08 V V Employment Application ................................................................................................................................ Programs, services and employment are equally available to everyone. Please inform the Human Resources D4Ut nMrvmYv (Momh/DaylYear): Department if you require reasonable accommodation for the application or interview.Applicant Data Position Applied for: How were you referred to us: 5 --Ab 2 S Full Name: /-Jan Lava{ F Address:2&o z. J>t 3oN K- e- AfT ii� City: AmANNn State. (A Zip: %Z 4° -S'_ Phon"2 3) 6e0-J4V J Mobile/Pager/Other: E-mail: a p a >t . y 10 _ C -- Date Available to Start: 1'� . / -' Z Social Security Number: 6f y 60 - V201 Salary Requirements: If you are under 18 years of age, can you provide a work permit? 0 YesJ1 No If no, olease explain: Have you ever worked for this company? 0 Yes L�k% If Yes, when? Are you legally allowed to work in the United States?E� Yes 0 No Type of employment desired: Full -Time 0 Part -Time 0 Temporary 0 Seasonal Have you ever pleaded Quilty, no contest or been convicted of a crime? 0 Yes L,Krvo If yes, awe dates and details: Answering yes to these questions does not constitute an automatic rejection for employment. Date of the offense, seriousness and r violation, rehabilitation and position applied for will be considered Driver's license number (if applicable to position): State: C �1 Education History Name & Location of High School: V! 5r I fel Q'# S'c1&oL L iAlwedd C4- Did You graduate? Name & Location of Colleqe: Years attended: Deqrees completed: Other Subiects Studied: Trade, Business- or Correspondence School: Years attended: Subjects Studied: Did You graduate: Summarize Your Special Skills or Qualifications 5PA✓15Iq) --ktrS�,-ARktTly r, y a Page 1 of 2 C 2008 TOPS HR104 . Rev 10/08 Resume and Photo: Loya, Adan NOW l.. Now APPLICATION FOR EMPLOYMENT PRE-EMPLOYMENT QUESTIONNAIRE EQUAL OPPORTUNITY EMPLOYER PERSONAL INFORMATION DATE NAME (LAST NAME FIRST) SOCIAL SECURITY NO. 'T Y-ldd`t� MU -,107_ (O 14 — 1-2- —1 I b PRESENT ADDRESS CITYSTATE ZIP CODE ' 1 PERMANENT ADDRESS CRY i STATE ZIP CODE PHONE NO. (REFERRED BY ('114 ) a8 ►- li 9,14 EMPLOYMENT DESIRED POSITIOND Lt7-w$� IDATE VOU CAAS�TART fl SALARY DARN EMPLOYEDARE YOU NOWT ❑VES NO I OF YOUR PRESEIWO IU NT EMPLOYER? []YES ❑ NO I TONQUIRE RK INALLY THEUS�OR//Q'E��D YES ❑ NO EVER APPLIED TO }� �}1 WHERE? WHEN? THIS COMPANY BEFORE? YES Ig NO EDucanoN Himmy !� SCHOOLNAME & LOCATION Of ED . HIGH SCHOOL yp, S CL- Y-, 14 S COLLEGE - TRADE, BUSINESS OR CORRESPONDENCE SCHOOL GENERAL INFORMATION SUBJECTS OF SPECIAL STUDYIRESEARCH WORK SPECIAL TRAINING 1 �1 I -TT /4 j g#4- f v l /r,i L7 SPECIAL SKILLS ' U.S. MILITARY OR RANK NAVAL SERVICE FORMER EMPLOYERS (UST BELOW LAST FOUR EMPLOYERS, STARTING WITH LAST ONE FIRST) FROM Il I Q TO FROM ITO FROM ITO FROM TO $ -w— 9661 AUG 2007 C-0 6 Tow APPLICATION FOR EMPLOYMENT CONTINUED ON OTHER SIDE Resume and Photo: Munoz, Marc APPLICATION FOR EMPLOYMENT PRE-EMPLOYMENT QUESTIONNAIRE HIGH SCHOOL I LoS 13a t E-1 .S - YA- COLLEGE TRADE, BUSINESS OR I CORRESPONDENCE SCHOOL GENERAL INFORMATION FROM ITO FROM TO :�rLnw %b1 AUG 2007 APPLICATION FOR EMPLOYMENT CONTINUED ON OTHER SIDE Resume and Photo: Northcutt, Richard EQUAL OPPORTUNITY EMPLOYER PERSONAL INFORMATION 3 DATr q ('Lei U2,13 NAME (LAST NAME FIRST) SOCIAL SECURITY NO. fskn44lcu4- L SL8 — PRESENT ADDRESSCRY STATE ZIP CODE _ cacz...vo= i�s►t4 �eNcLk C-^ q g s PERMANENT ADDRESS STATE ZIP CODE S1S.r w•► Q. (CITY ^— PHONE NO. REFERRED 8Y ( 54-Z ) 253--1-Z4 EMPLOYMENT DESIRED POSITION DATE YOU CAN START SALARY DESIRED Dawwft- l No L.,.i 1 a?Wnl ARCYOU EMPLOYED ❑YES F XI NO I IF 50, MAY WE INQUIRE} YES NO t UTHOR2ED M YES ❑ NO NOW? 0KK1❑---��I OF YOUR PRESENT EMPLOYER? ) TO WORK THE US?LY 1f +� I EVER APPLIED TO THIS COMPANY BEFORE? YES 1 V'NO I--•• rERET IWHEN? 1�? EDUc4T w HISTORY HIGH SCHOOL I LoS 13a t E-1 .S - YA- COLLEGE TRADE, BUSINESS OR I CORRESPONDENCE SCHOOL GENERAL INFORMATION FROM ITO FROM TO :�rLnw %b1 AUG 2007 APPLICATION FOR EMPLOYMENT CONTINUED ON OTHER SIDE Resume and Photo: Northcutt, Richard `r N%W Employment Application ..................................................................................... ........................... ......... ...._......... ..... ........ ..... ........ Programs, services and employment are equally available to everyone Please inform the Human Resources Fjte of Interview (Month/Day/Year): Departmentd you require reasonable accommodation for the application or interview. / Applicant Position Applied for: How were you referred to us: •D�1VER Full Name:TE-9iS >=6p- 1 '% N it APT Address: 2820 2CtJDiP,0,q A,r 13 City: SaJ C14GPt 5 State: Ca Zip. qO2ck-n Phone: �3z�>'�ot -y ( log� Mobile/Pager/Other: E-mail: Date Available to Start: 2- 1 1 - Iii Social Security Number: Salary Requirements. If you are under 18 years of ape, can you provide a work permit? ❑ Yes ❑ No If no, please explain: Have you ever worked for this company? ❑ Yes N! N.o_ / If yes, when? Are you legally allowed to work in the United States? LV Yes LJNo Type of employment desired: 13"Full-Time ❑ Part -Time ❑ Temporary ❑ Seasonal Have you ever pleaded Quilty, no contest or been convicted of a crime? ❑ Yes 20 If yes, dive dates and details: Answering yes to these questions does not constitute an automatic rejection for employment. Date of the offense, seriousness and na violation, rehabilitation and position applied for will be considered. Driver's license number (if applicable to position): &SSW) 01"7 _ _State:,r.51L1 tc Name & Location of Hiqh School: SAW 9L1Zrtf4ej)i nd0 4i%ok -.Co b L Did You graduate? Name & Location of Colleqe: n)- A Years attended: Deqrees completed: N -A Other Subiects Studied: —a Trade, Business or Correspondence School: t3- h Years attended: Subjects Studied: Did You graduate: Sununarize Your Special Skills or Qualifications QDAnSibr- SS¢V ILE 1 V=L^T-t3£/), WHSFL iFT JnW T2V0CC e 6CXKo(J7Z i/RE c6w� W Q£Y IC 1r -CASTERS TUA1 PIF, 11 A kkO (F;QT1 t=i FT%_ Page 1 of 2 O 200E TOPS HR;G4 • Rev 10,0E Resume and Photo: Perez, Jesus F. r. r -- r -r. ..- .�. .-. ,�-• .-. .-.. ,�^� r-. �-•. �-•. �-, .-� ,-. ,-. �-. �-. �-, .•. �-. 1%W Employment Application ................................................................................................................................................................. Programs, services and employment are equally available to everyone. Please inform the Human Resources Date of Interview (Month/Day/Year): Department if you require reasonable accommodation for the application or interview. Applicant Data Position Applied for: How were you referred to us: Full Name: F � NI i Address: 15136��CL, C� .,t19 City:'aRAMDur.CT State: Cf} Zip: gD 7.; 3 Phone:310;2- 5(_ L 1566 Mobile/Pager/Other E-mail: Date Available to Start: Social Security Number: 136 - 76 62g2Salary Requirements: If you are under 18 years of aqe, can you provide a work permit? Yes ❑ No If no, please explain: Have you ever worked for this company? ❑ Yes No If Yes, when? Are you legally allowed to work in the United States? Yes ❑ No Type of employment desired: -Zl"Full-Time ❑ Part -Time ❑ Temporary ❑ seasonal Have you ever pleaded quilts, no contest or been convicted of a crime? L]W Yes No If yes, give dates and details: Answeringes to these questions does not constitute an automatic rejection for employment. Date of the offense, seriousness and n ^ Y q 1�: violation, rehabilitation and position applied for will be considered. Driver's license number (if applicable to position): R -7% 01 f)q U 9 State: C#6,- Name pr Name & Location of Hiqh School: c i LS 0A1 #— 1167jU .5`i:,4k501 Did you araduate? Name & Location of Colleqe: N�/� Years attended: Deqrees completed: j Other Subiects Studied: /✓/A Trade, Business or Correspondence School: /Sj/; Years attended: Subiects Studied: Al/A j Did you graduate: 3pci u • or Qualifications ,Q%Pe;Z SIJ AJ _77-1—u//N6—P1�_gJ-_J).t Page 1 of 2 m 2000 TOPS HR104 • Rev rO/08 Resume and Photo: Rivera, Mickey M. Employment Application Programs, services and employment are equally available to everyone. Please inform the Human Resources Date of Interview (Month/Day/Year): Department if you require reasonable accommodation for the application or interview. // 1,76 f ?0// Applicant D' Position Applie for: How were you referred to us: ( ot�Ss Full Namew. Z e * �J� //r,�Q l �H h Address/ 28 9 �" ery?� VIS (c, l ' e� citCC>m !p\ 1 1f21;/G\ Stater Zip: ?0p 6 0 _ Phone' 2 22 2 9 6 k Mobile/Pagerr/Othe2 a E-mail: I I A Q (� �-0 (I - -7 -7 I-sgBS OG� Date vai ab e o tart: otl Security Number: - Salary Requirements: MA If you are under 18 years of aqe, can you provide a work permit? ❑ Yes ❑ No If no. please explain Have you ever worked for this company? ❑ Yess3 No If yes, when? Are you legally allowed to work in the United States? Yes ❑ No Type of employment desired:—" -Full -Time ❑ Part -Time ❑ Temporary ❑ Seasonal Have you ever pleaded guilty, no contest or been convicted of a crime? ❑ Yes o If yes, ave dates and details: Answering yes to these questions does not constitute an automatic rejection for employment. Date of the offense, seriousness and violation, rehabilitation and position applied for will be considered. Driver's license number (if applicable to position). State: Name & Location of Hiqh School: �rnvxrn !tl / ! _ ��/`�ct1",gs�k�Did you qraduate? `��1 Name & Location of College. X140 S /r // sL}r /u-t,�1G1, e"4 n Years attended. 1 y_ Degn/xn6 Degrees completed: /, ,,,z4r F[JS.% i�wa/T /�1� Other Subjects Studied:S,�v, H Trade, Business or Correspondence School: 0o�u-1I- ✓LTsc/��� e Years attended:✓� Subjects Studied: !X u, cie b-0144 , A, 1i /i't di Did you graduate "aw Resume and Photo: / i i /, n f . /fir -✓o G h JL" Page' of: Sattanni, Richard S. O 2008 TOPS HR 104 • Rea 10106 ce- APPENDIX "C" - VEHICLES r 10"l. .-. r. .-o r. -a F s.. _ , 5-tl, 9 A.. �i NOW AFFIDAVIT OF NON -COLLUSION AFFIDAVIT OF NON -COLLUSION BY CONTRACTOR STATE OF CALIFORNIA ) )SS COUNTY OF LOS ANGELES ) Kurtis McElroy, being first duly sworn deposes and says that he is the President of Mr. C's Towing of South Gate, Inc., who submits herewith to the City of Vernon a bid/proposal: That all statements of fact in such bid/proposal are true; That such bid/proposal is genuine and not collusive or sham; That said bidder has not, directly or indirectly by agreement, communication or conference with anyone attempted to induce action prejudicial to the interest of the City of Vernon, or of any other bidder or anyone else interested in the proposed contract; and further That prior to the public opening and reading of bids/proposals, said bidder: a. Did not directly or indirectly, induce or solicit anyone else to submit a false or sham bid/proposal; b. Did not directly or indirectly, collude, conspire, connive or agree with anyone else that said bidder or anyone else would submit a false or sham bid/proposal, or that anyone should refrain from bidding or withdraw his/her bid/proposal; C. Did not, in any manner, directly or indirectly seek by agreement, communication or conference with anyone to raise or fix the bid/proposal price of said bidder or of anyone else, or to raise or fix any overhead, profit or cost element of his/her bid/proposal price, or of that of anyone else; d. Did not, directly or indirectly, submit his/her bid/proposal price or any breakdown thereof, or the contents thereof, or divulge information or data relative thereto, to any corporation, partnership, company, association, organization, bid depository, or to any member or agent thereof or to any individual or group of individuals, except the City of Vernon, or to any person or persons who have a partnership or other financial interest with said bidder in his/her business. I certify under penalty of perjury that the above information is correct. By: ��'` __P Title: President KURTIS McELRCY Date: `/- / " �S TOW WERKS, LLC DBA VIERTEL' S CENTRAL DIVISION Dba Viertel's Central Division City of Vernon Request for Proposals (RFP) Franchise Tow Fee Program Attention: Captain Michael Gillman City of Vernon Police Department 4305 Santa Fe Avenue, Vernon, CA 90058 Phone: (323) 587-5171 DBA VIERTEL'S CENTRAL DIVISION 500 N. CENTER ST. LOS ANGELES, CA. 90012 213 687-1003 04/16/2015 CITY OF VERNON ATT: CAPTAIN MICHAEL GILLMAN 4305 SANTA FE AVENUE VERNON, CA 90058 RE: Request for Proposal — Franchise Tow Fee Program I am pleased to forward the attached response to the City's Request for Proposal ("RFP") for the grant of a 3 year term as the Official Police Tow for the City of Vernon to provide towing and storage services to the Vernon Police Department and other related City of Vernon agencies. I am the Owner of TowWerks, LLC. Dba Viertel's Central Division and are hereby making our formal "RFP" for the aforementioned contract. This proposal will shall remain valid for 90 days from the date of submittal. I am confident that Viertel's Central Division will provide un -paralleled levels of service to the City of Vernon, the Vernon Police Department and all other city entities as well as to the civilian customers which will all be treated with professional and courteous service. We have reviewed all of the contractual requirements and we are confident that we meet and exceed all requirements. As I hope you will determine from our past performance of our contract with the City of Los Angeles and from the financial information that we have enclosed, Viertel's Central Division is confident that we have more than ample resources to provide the Vernon Police Department and the City of Vernon with a first class towing and storage facility. Viertel's Central Division looks forward to providing exemplary service to the City of Vernon, the Vernon Police Department and the civilian consumers. Cecilio Nunez is the General Manager of Viertel's Central Division and will be the contact person during the proposal evaluation period. The business address above will serve as the address for him as required by the RFP. His cell phone is 323 855-6533. On behalf of myself and all the employees of Viertel's Central Division we look forward to the approval of yourself and the members of the review committee. Rgwr urs, TLLC. Rberg Owner Table of Contents Tab# Description 1 Introduction Executive Summary Company Organization Company History & Description Company Mission & Vision 2 Scope of Work Performance Excellence Customer Satisfaction Hours of Operation 3 Work Plan Company Facilities Towing Equipment Office Equipment Employee Information VIIC System & Statement OPG Information 4 Fees and Costs Rates & Compliance Lien Sale Fees & Procedures 5 Ability to Perform the Services Government Agency Experience Comparable Experience Key Personnel Hiring Standards & Practices Lien Sale Experience 6 Exhibits INTRODUCTION INTRODUCTION EXECUTIVE SUMMARY Responding Party: TowWerks, LLC. Dba Viertel's Central Division 500 N Center St. Los Angeles, Ca. 90012 Ph: 213 687-1003 Fax: 213 687-7195 Principals: Randy Steinberg - Managing Member/Owner Contract Number: Pending Key Personnel: Cecilio Nunez and Felix Rangel Employees: 17 (including managers & supervisors) 5 live in the City of Los Angeles Facilities: 500 N. Center St. and 2141 E. Sacramento St. COMPANY ORGANIZATION TowWerks, LLC was formed as a California limited liability company. Randy Steinberg is managing member and owns 100% of the company. As the Managing Member Randy has primary responsibility for all aspects of the business including but not limited to: employee recruiting, training and supervision, lien sales, accounting functions, office personnel and all vendor relationships. " OMPANY HISTORY & DESCRIPTION TowWerks, LLC was formed in 2004 by Randy Steinberg to facilitate the transfer of ownership of Viertel's Automotive Service to TowWerks, LLC (Randy Steinberg). Randy Steinberg and Todd Smart of Absolute Towing worked together to purchase Viertel's Automotive Service from Bonnie Viertel. Bonnie was the sole owner of two OPG contracts and wanted to sell both. So Randy and Todd purchased the two contracts. Randy took possession of the Central Division contract and brought it under the Towwerks LLC. The name became Viertel's Central Division. The Police Commission and City of Los Angeles approved the transfer in 2004 and TowWerks, LLC. Dba Viertel's Central Division opened its doors January 2005. MISSION & VISION At Viertel's Central Division, we are proud to serve the City of Los Angeles as an Official Police Garage and we have the vision to extend our expertise and service to the City of Vernon and the Vernon Police Department. We believe that we have a duty to the citizens of Los Angeles and hopefully the City of Vernon to be a superior support service to the many different agencies within the City of Vernon. Primarily, we understand our role as extension of the City of Vernon, the Vernon Police Department, Los Angeles Police Department and the Department of Transportation in the eyes of the citizens of both cities. With that knowledge, we know that we must perform our duties with dignity, respect and professionalism at all times. Our mission is to be "on time" all of the time in the performance of our duties. By providing quick and professional service to officers in the field, we can help to insure that those officers are available to respond to other calls that are vital to the Vernon Police Department, Parking Enforcement, Fire Department and the citizens of Vernon. Our mission is to secure the property of the citizens when directed to do so by a Vernon city official. To do this, we will maintain a state of the art towing and storage facility that environmentally impacts the surrounding community as little as possible. Our mission is to work with our neighbors to make our neighborhood a better place to live and work. With hard work and communication we can do this and be proud of our relationship with the community of Vernon. It is the vision of Viertel's Central Division to have a community that is a model partnership between business and the private sector. Working together we can reduce crime in all the neighborhoods of Vernon. A community working together can make a difference! SCOPE OF WORK SCOPE OF WORK PFRFORMANcE ExcEILENCE Viertel's Central Division has an action plan for performance excellence that includes a commitment to the City of Vernon, Police Department and to the civilian public to maintain a state of the art towing company. Our facilities, customer waiting areas, all storage areas and related areas will be maintained in the utmost cleanliness. This will allow for a quiet waiting area for the different agencies and the civilian public and easy access to all areas of the business and vehicles stored at Viertel's. Furthermore we will maintain the perimeter areas of our company to the highest standards as to maintain the confidence of our neighbors at all times. We will be pro- active in resolving any and all complaints and or disputes immediately to mutual satisfaction of all parties. Viertel's Central Division will also maintain its truck fleet in first class operating condition to exceed the requirements of the contract at all times. At this time, we have more than sufficient vehicles to handle the contract requirements and will add to our fleet as the needs of the contract increase. We also maintain a sufficient number of "back-up" vehicles in our fleet currently and will add to them as needed to service the contract. Viertel's Central Division has staffing that is tailored to provide 24 hours a day/ 7 days a week/ 365 days a year coverage to the City of Vernon and the Vernon Police Department. We have sufficient managers, supervisors, dispatchers, tow unit operators, yard personnel and office personnel. We believe that our staff is highly trained to deal with all of the different needs of the civilian public and to any and all employees of the City of Vernon at all times. Based on the relevant combined experience of the owner and the history of all key personnel we believe that we will provide the highest quality of service to the City of Vernon, the area and to the civilian public. At Viertel's we are committed to: a. Maintaining state of the art, modern facilities that exceeds industry standards for safety and a pleasant environment for employees, city staff and the civilian public b. Maintaining state of the art towing equipment to handle every possible towing situation c. Maintaining a professional, courteous and well trained staff to instill confidence in the city, city staff and the civilian public d. Maintaining a state of the art computerized network and software system for dispatching and record keeping including a phone system which will allow for dedicated communication with the different city and/or other agencies we serve e. Maintaining a vehicle position ing/tracking system as to keep the confidence of the city and the motoring public f. Maintaining on-time response to all tow requests provided to use by the contract which includes our personal goal to respond to every call well under the maximum time allowed by the contract g. Maintaining a lien sale auction as prescribed by California state law which will continue to maintain the confidence of the city, our neighbors and civilian public h. Maintain off-street parking(including handicapped) for our customers, city and other employees which will include a separate loading/unloading area for other tow companies L Maintain an Evidentiary hold area that is completely segregated from the public with limited access only after signing a log containing specify information as to the reason for entry into this area. j. Maintain a camera system that will cover all storage areas (including evidentiary hold areas), customer waiting areas and other relevant areas. This system will include recordings of all interaction between Viertel's staff and the civilian public as to maintain the confidence of the city and civilian public k. Maintain equipment including an automotive lift to assist with ongoing investigations related to the impoundment of vehicles with investigative holds I. Maintain a separate generator to facilitate power during periods of emergency when municipal service is temporarily interrupted. At Viertel's Central Division we have been committed to being the absolute best OPG the city of Los Angeles has and believe that we have done just that. We have a near 0 complaint ratio; we have a superior working relationship with LAPD Central Division, Central Traffic Division, Commercial Crimes Division and the various other Police agencies we work with on a daily basis. We have a superior working relationship with DOT Central, HPV and other specialized divisions of DOT. We have superior facilities that we are very proud to show off to any one, at any time. We have a superior working relationship with our neighbors and we work every day to maintain that relationship. It has been our goal to have an OPG that is a model for all to see and even more importantly want to emulate. Hopefully, in the very near future, we can include the City of Vernon, the Vernon Police Department and other related City agencies. We want to continue to improve what we do by taking the company into the 21st century by utilizing a paperless document control system to manage our paperwork and inventory. Future purchases of equipment will be thought out very carefully with environmental concerns as a priority. We will continue to work with the community to make our neighborhood a better place to work and live. As with our current contracts we would be dedicated to providing superior service to the City of Vernon, the Vernon Police Department, other city agencies and the civilian public. CUSI OMFR SA1ISFACIION Viertel's Central Division believes that as an OPG, the company and its personnel are an extension of the City of Vernon and the Vernon Police Department. As such, we have a company commitment to provide professional, courteous service to its customers, the people of the City of Vernon and visitors to the city. The company and its staff have established a goal of being responsible and understanding of the plight of its customers. We treat each customer with respect and dignity. We greet them with a staff member who is pleasant and ready to help them with all of their needs. With each contact with the public our staff has and will always strive to make each customers experience at our facility as pleasant as possible. We recognize that there are not many reasons for a person to be happy to have to come to our facility. With that in mind, we have made it our goal that they leave Viertel's with a much more positive outlook about OPGs in general and more importantly Viertel's! We achieve this by keeping Viertel's in clean condition. As a customer enters our off street parking lot, it is clean and complete with handicapped parking. As they make their way into our offices their route is clean and free of any obstructions. Once inside our office the customer will find a waiting area with 4 windows to serve our customers. This waiting area is cleaned on a daily basis. We have a public restroom. Once they are being helped by our staff they are extended every courtesy to insure that they are helped promptly and professionally by our staff. If they need to enter our facility to view or retrieve property from their vehicle they are met by one of our staff who will direct them to their vehicle and stay with them to assist them the entire time they are in the storage area. All storage areas are clean and free of obstructions. Cars are always in straight rows with enough room on either side, in front or behind the vehicle to allow our customers easy access to their vehicle. Once finished they are led back to the waiting area where they are once again helped by office staff to a positive conclusion to their visit to our facility. Viertel's believes that customer satisfaction extends out into the field where our first contact with many of our customers happens. Our drivers meet the officers in a timely manner, they always treat the customers they contact in the field, with respect and assist the officer and motoring public with whatever is necessary to remove the vehicle to our facility or where ever directed to by the officer or customer. Most importantly our drivers understand the utmost importance of safety, not only for themselves but for the officers and the motoring public. All of these things are achieved by a long history of maintaining a successful OPG within the City of Los Angeles and we want to extend that expertise to the City of Vernon. Randy Steinberg has a proven track record as pro -active owner who acts quickly to correct any issues that may arise. He has developed standards for training and qualifying his employees to provide highly professional service designed to exceed the expectations of the City of Vernon, its staff and our customers. All of these things are the basis for superior customer satisfaction! HOURS OF OPERATIONS Viertel's Central Division is open to the public from 7a.m. to 7p.m. 365 days a year. This exceeds the mandate of this RFP by one hour which only benefits the citizens of Vernon and visitors to the City of Vernon. Because we are open on weekends, as a part of our normal business operations, there is no gate fee charged to the consumer. We will continue this practice if we are awarded a contract with the City of Vernon. We maintain 24 hour a day operations for towing and storage. We staff a dispatcher and a minimum of 2 drivers 24 hours a day, 7 days a week, and 365 days a year! WORK PLAN WORK PLAN GONIPAM, FACILITIES TowWerks, LLC Dba Viertel's Central Divisions main office is located at 500 N Center St. The property is located in the northeast corner of central division. It is on the corner of Santa Fe Ave. and Center St. It is approximately % mile from the 101 Frwy. There is one other location that Viertel's Central utilizes for storage and its weekly Lien Sale auction. That location is at 620 E. 111th PI in south Los Angeles. The main facility is zoned M-3 and the other location is M1-1 and together they are more than enough to meet the current needs of the "RFP" and the subsequent contract. We have complete confidence that our current facilities are more than sufficient to handle the unique volume of towing and storage for both the needs of Vernon and our current contract. Randy Steinberg is fully committed to the contract and understands the fluid nature of the towing volume. If future volume increase such to necessitate adding storage space the company and Randy have ample resources to facilitate those needs. Center St. is 1% acres of land with 2000 sq. ft. of office space. Viertel's has off street customer parking for 4 vehicles and 1 Handicapped parking stall. Additionally, Viertel's has handicapped access to the office. There is a customer waiting area with 4 windows to serve the public. Viertel's has a public restroom. Viertel's has off street loading and unloading of vehicles that are being brought into the facility or being removed by outside tow companies. Viertel's has a designated off street employee parking area that can handle all of our employees and additional parking for employees of the City of Vernon, as well. As for the offices there is 2000 square feet of office space that includes a front office area for releasing and dispatching. Next to the dispatch/release area is a large area for files. Adjacent to the filing area are two restrooms. Beyond that there is a kitchen/ lunch room. Next you move to the employee rest area which has satellite television. The employee rest area is immediately adjacent to the General Managers office. There are two additional file storage areas inside the office capable of handling all the file storage needs of the company. Tc NVINc. EQtjjPN1ENT At TowWerks Dba Viertel's Central Division we understand that the equipment we use has to be the very best that the industry has to offer. If awarded a contract we will add to our fleet as dictated by the terms of the RFP and subsequent contract. Currently, we have 10 tow trucks, 2 forklifts and an automotive lift. The 10 tow trucks were all carefully selected to service the needs of the contract. We have 4 flatbed tow trucks, 6 wheel lift tow trucks. Six of our trucks are permanently assigned to one driver and the other three are back up vehicles that are used by additional personnel as necessary. Each shift is assigned one flatbed and one wheel lift driver. At any time if a tow truck breaks down there is a backup tow truck for the driver to switch to while repairs are made. One of the flatbeds is a 2008 International 4300. The second flatbed is a 2011 Kenworth T- 270. The third flatbed is a 2012 Ford F650. The fourth flatbed is a 2015 Kenworth T-270. All four flatbeds are larger capacity (26,000 GVWR) and all 4 have independent wheel lifts to tow a second vehicle. Additionally, all four of our flatbeds are equipped with custom made "Condor" style motorcycle dollies that are single user friendly. One of the tow trucks is a 2011 Dodge 5500hd with an Eagle wheel lift. Three of the tow trucks are 2009 Dodges all three are 5500HDs with Holmes wheel lifts. One is a 2005 Ford F550 with an Eagle Claw wheel lift. One is a 2002 Ford F550 with a Chevron Autogrip wheel lift. As market conditions dictate we have added to the fleet and will always strive to keep our fleet well maintained, in working condition and with modern accessories to accomplish the task. As stated earlier, we have 2 forklifts. One is a Toyota forklift, the other is a Yale forklift and each is fitted with an Eagle claw wheel lift. This allows for easy movement of vehicles without the risk of damaging the vehicle. The Toyota is a 1984 and the Yale is a 2008 in their year of manufacture and range from 4500 pounds of capacity to 8000 pounds of capacity. Currently, Viertel's Central Division has a trunked two way radio system. All of the units are manufactured by Kenwood and are in place on all of our tow trucks and forklifts. The concept of "trunking" is taken from telephone company technology and practice. It refers to the sharing of common "resources" among a number of different users on the same system without overhearing or interfering with each other's conversations. Trunked takes advantage of the probability that in any given number of user units, not everyone will need "resources" access at the same time. Therefore with a given number of users, fewer discrete "resources" are required. In a trunked radio system, the system logic automatically selects the physical radio frequency channel (the resources) without user interference. There is a protocol that defines a relationship between the radios and the radio network which supports them. The protocol allows channel assignments to happen automatically. This arrangement allows multiple groups of users to share a small set of actual radio frequencies without hearing each other's conversations. There are two base units that allow for communication with all personnel in the field. Additionally, we have 4 handheld units manufactured by Kenwood that are signed out by drivers as they begin their shift. They are required to keep the handhelds on their person during their entire shift. This, further, insures the company's ability to communicate with our employees at all times. Viertel's Central Division has a GPS tracking system in all of its tow trucks. The name brand is Teletrac. Teletrac is one of the leading suppliers of GPS navigation systems. They have Smartnav which allows for real time navigation and messaging. Which help route drivers more efficiently, reduces fuel cost, gives detailed reports and cuts down and almost eliminates unauthorized use by employees. All of these things are designed to improve customer satisfaction and improve the confidence of the city. OFFICE EQUIPMENT There is a state of the art computer system being utilized at TowWerks LLC, the server based internal computer network with internet access is the heartbeat of the company and will be detailed later. It handles our IMS system. it handles our Laserfiche Document Control System and it keeps a photographic record of every vehicle that we tow and store. Viertel's has photos of each side, front, back, inside and any additional photos as needed for each vehicle. We do this not only for our protection but for our customers, as well. This system also maintains our VIIC system that will be discussed in detail later. Viertel's Central has an updated computer network, which includes a network server and 7 workstations. David Ospina of Intranet maintains our network and all computer systems. This system is equipped to handle all of the needs of the company. It utilizes Windows 7 Professional as the operating system and has all of the most modern supporting systems. The software system is by PC Programs which was developed by Dave Cornelson it has the Information Management System (IMS) software that maintains all record keeping, vehicle inventory, lien sale information and was designed to handle the specific needs of an OPG for the City of Los Angeles. Dave is currently employed by Hollywood Tow. There are 3 functioning computer systems at Viertel's Central, the first is the network system previously discussed. The second is a standalone computer system that handles our camera system. The last system is our VIIC computer system that will be discussed in detail later. Additional hardware includes 3 printers. All three are network printers; one is in Cecilio's office and is an HP LaserJet Pro 300 with scanning and fax capabilities. The other two are used in the release area. One is a Konica Minolta all in one printers that is a high speed, state of the art printer, fax and scanner that handles our document control system. This system has the Information Management System (IMS) software that maintains all record keeping, vehicle inventory, lien sale information and any additional information as necessary. The IMS will be discussed in greater detail in the next section. Viertel's Central Division has a sophisticated phone system manufactured by Toshiba. The Strata system has 4 dedicated phone lines. The first 3 lines are for the public and the last is for the agencies we serve. This line rings through directly to our shift supervisor's desk at which time he takes the information and then dispatches it to our tow unit operators. We have Verizon cellular phones that are issued to all management and supervisor staff. Additionally, there is one cellular phone at the dispatch station that is used in the event of an emergency. Viertel's Central Division has a very sophisticated surveillance system in place. It is a closed circuit color TV system that monitors all entrances/exits to the facility, the evidentiary hold stalls and related areas, all storage areas and most importantly the office and release area. The release windows also have audio monitoring to record all conversations between our staff and the civilian public. All data is recorded to two separate time lapse recorders secured in the owner's private office as to not allow for tampering by employees. There is a separate video monitor at the dispatch work station that allows them to monitor all cameras on the system. This system also covers the cash register and money drop safe. All total there are 9 cameras monitoring the facility at all times. Every critical system at Viertel's Central Division has an independent battery backup system in place to insure its continued usage at times when the municipal serve has been interrupted by varying conditions. Viertel's Central Division has a separate generator that will further allow for continued use of these systems when the municipal service is out for prolonged periods of time. EMPLOYEE INFORMATION At TowWerks, LLC. Dba Viertel's Central Division we believe that our employee associates are our most important asset and a major part of our work plan. We have put maximum effort into hiring employees that are highly skilled and dedicated to service. We believe that we are a dedicated team of individuals all focused on providing a safe and enjoyable working environment for all employees. We believe that the quality of our employees is the key to our continued success. With that in mind, we will continue to carefully select and train our employees to provide the highest quality OPG and related service to the City of Vernon, the Vernon Police Department, other agencies and the civilian public. At Viertel's Central Division, we are people working together with common goals and a spirit of cooperation..... our principal goal is to be the best at what we do! V11C SYSIF-M & STATUMEN1 The OPG's and the association has been a model of private -public partnership. One example of this is the Vehicle Impound information Center or VIIC. The VIIC allows the City and the public a way to locate vehicles that have been impounded by the OPGs in the City, determine whether a release is required and determine the fees necessary to retrieve the vehicle from the OPG. This website and system was developed at no cost to the City of Vernon or civilian public. The initial investment and continuing maintenance costs are absorbed by the individual garages through membership dues. At Viertel's Central Division we have an individual computer that we paid for and maintain at our own expense. This computer is linked to our "IMS" and the VIIC system which automatically updates every 2 minutes, providing the VIIC with any changes we have made in our system. Viertel's Central Division is committed to the VIIC and it will be a part of the work plan with the City of Vernon, the Vernon Police Department and the civilian public. Furthermore TowWerks, LLC. Dba Viertel's Central Division assures and certifies that it is and will continue to provide timely information to the VIIC database as required by the Board of Police Commissioners. Viertel's Central Division will continue to maintain this system in proper working condition and will continue to work with the association to improve the system. Viertel's Central Division will implement any necessary upgrades as needed or dictated by the City of Vernon, the Vernon Police Department, Board of Police Commissioners and the Association. As stated earlier, this system will be available to the Vernon Police Department and the support staff. It will be available to any city employees that it is deemed necessary. OPG INFORMATION As an Official Police Garage (OPG) Viertel's Central Division is completely committed to the OPG Association. Viertel's Central Division is current in all of its membership dues and is a member in good standing. The association provides an array of information and guidance to its membership that Viertel's uses on a regular basis. As a member, we are part of a group that has been providing an array of vital services to the City that help protect the civilian population on a daily basis. Our membership in this association gives access to a wealth of services that we plan to implement in service of our anticipated contract with the City of Vernon. Providing necessary support services to the different agencies within the city we are committed to the association to meet the needs of the City of Vernon, the Vernon Police Department and the civilian public. FEES AND COSTS FEES AND COSTS RATES & COMPI IANCE An important part of our business plan is the continued compliance with any and all applicable laws, ordinances and rules/regulations of the City of Vernon, City of Los Angeles and the Police Commission. The Board rules Governing Official Police Garages and the rules Governing Tow Operations and Tow Operators will be strictly adhered to, at all times. We understand the importance of complete compliance to maintain the confidence of the City of Vernon, the Vernon Police Department and the citizens of the city. All of our rates and charges are based on the schedule of rates approved and promulgated by the Los Angeles Police Commission. Those same rates (see attachment) will be a part of the contract with the City of Vernon. Our current rates are $121.00 for towing and $38.00 dollars per day for storage for light duty towing. This translates into significant savings for the citizens of Vernon. For a complete list of rates please see the attachment for rates. With regards to our employment practices we will continue to pay all of our employees a living wage that exceeds the City of Vernon's minimum requirements. All lien sales of vehicles are processed in accordance with state law. LIEN SALES & PROCEDURES Viertel's Central Division fully understands the importance of our lien sale procedures and practices. Because of this we only have management staff handling all aspects of the processing of lien sales. We apply consistent policies and procedures for administering and processing lien sales and conducting our lien sale auction. We follow all applicable lien sale laws to the letter and are in total compliance for remittance of any and all overages due to the state and local government. All vehicles in our facility are evaluated by the assistant manager and once he has verified the vehicle identification number, license number, and condition of the vehicle he applies the appropriate civil code section to the vehicle to begin the lien process. At Viertel's we use an outside service to process the paperwork with the Department of Motor Vehicles. Ritter Lien Sales has been in the business of processing lien sales for over 30 years and is one of the most trusted lien sales processing services in the industry. Viertel's Central Division has the utmost confidence in Ritter Lien Sales. Once authorization to sell a vehicle has been given to us by the DMV we sell the vehicle at our weekly lien sale auction as prescribed by law. First, we verify the vehicle Identification number on the paperwork against the actual vehicle. From there all vehicles that will be for sale are placed on a list that is posted in our office. This list is available for viewing by the public. On auction day we begin registration of customers at Sam on Monday. We open our doors for viewing at 8:45 am and continue the viewing period until 10am. At that time we begin the auction process by announcing our rules and procedures to the public. Once that process is complete we begin auctioning off the vehicles. Each vehicle is sold to the highest bidder. We continue selling vehicles until the last vehicle on the list is sold. At that time we move the staff into the offices to process all of the necessary paperwork. After the customer has paid all of the appropriate fees they are given the lien sale documents that were provided to us by Ritter Lien Sales. We hold our weekly auction in a commercially reasonable manner. There is no fee to enter our auction and there is no buyer fee when a person purchases a vehicle. We only collect the appropriate fees that are due at the time of the auction. As stated earlier, all overages are processed and remitted to the state. A very important part of the lien sale process is the remittance of overages. As with the City of Los Angeles we will check for parking tickets issued within the City of Vernon and if it is found that any vehicles impounded by the City of Vernon has parking tickets and there is an overage associated with the vehicle we will remit it to the City of Vernon before remitting to the balance to the state. ABILITY TO PERFORM SERVICES UM RWAPIN4.04 GOVERNMENT AGENCY EXPERIENCE For the past 10 years TowWerks, LLC Dba Viertel's Central Division has been providing Standard Duty Towing and Storage for Service Area 1 of the City of Los Angeles. During that time we have handled all of the towing and storage needs of the Los Angeles Police Departments Central Division, Central Traffic Division, Commercial Crimes Division, Port Police and Airport Police and the Department of Transportation Central Area. We have handled all of the Evidentiary Hold needs of Service Area 1 during the past 10 years, as well. We have 10 years of experience in the OPG Towing business, provided superior service to one of the best areas in the City of Los Angeles. Viertel's Central Division has always faithfully executed the terms of our contract with the City of Los Angeles and will do the same for the City of Vernon, the Vernon Police Department and other Agencies of Vernon if awarded a contract. Below are the names and information of the two contract administrators for our current contracts. Please feel free to contact them for a complete history of our contract compliance and references. Additionally, for the past three years we have been a Rotation Tow Contractor with the California Highway Patrol Central Los Angeles Area Office. The current Contract Administrator is LAPD Detective III Ben Jones. He is assigned to Commission Investigation Division at 100 West 1st Street, Los Angeles California 90012. His phone number is 213 996-1275 and his e-mail address is 30236(@Iar)d.lacitv.org. The current Tow Rotation Administrator is Officer Darrin Hinze. He is located at 777 W. Washington Blvd. Los Angeles California 90015. His phone number is 213 744-2331 and his e- mail address is dhinze@chp.ca.gov. COMPARABLE EXPERIENCE The comparable experience of this company is also its' current experience as the OPG contractor with the City of Los Angeles for the past 10 years. During that time we have provided priority status to all requests for standard -duty towing and storage of vehicles. This includes all requests for vehicles held for evidence. These services will be provided 24 hours per day, 365 days of the year to the City of Vernon if Viertel's Central Division is awarded a contract. Our comparable experience in dealing with the equipment requirements is driven by our ongoing contract with the City of Los Angeles. We have always provided sufficient number of tow trucks and additional equipment to handle all of the needs of the contract and our commitment will extend to the City of Vernon, as well. Safekeeping of all vehicles has always been a top priority of the company. Over the years we have developed protocols for towing, storing and safeguarding personal property within the vehicles we have at our facility. All of these protocols have been detailed in earlier sections of this RFP. Because of our past experience as a contractor when Viertel's moved to our present location we built a new evidence hold area. Our facilities have been designed and built with one thought in mind, to manage the needs of our contract. From the waiting room to the storage rooms and every room or office between them we used our previous experience to build our current facility. All of our storage areas were mapped out to ensure maximum storage and minimize damage at the same time. TowWerks, LLC. Dba Viertel's Central Division has always adhered to and complied with the "Rules Governing Official Police Garages" All necessary signs are posted in our waiting area. We maintain all necessary documents in binders in every tow truck in our fleet. Our tow unit operators should be able to produce them upon request for inspection. The binders are a product of 10 years of experience with inspections by LAPD and CHP. Viertel's Central would be honored to add the City of Vernon to our towing family. Our computerized information management system is the second system utilized by Viertel's Central Division. It is because we have used different systems that we are confident that our current "IMS" is the best system for the past, current contracts and future needs of our contract with the City of Vernon. As is the case with our facilities, this system was developed by a current OPG contractor (Hollywood Tow) with the express purpose to service all the needs of the contract with the City of Los Angeles. This system was tailored to the needs of towing vehicles for Government Agencies and will be very capable of handling the increased needs of being awarded a contract with the City of Vernon. We know the importance of maintaining our records and having them available for inspection by the City of Vernon or their agents. All of these records are always kept current and all financial information is accurate and current. Years of reconciling, producing and paying the fees associated with Los Angeles City reports has given Viertel's unmatched comparable experience regarding what is required in the terms of this RFP and future contract. As with all other aspects of the OPG business Viertel's Central Division has the utmost reverence for the lien processing and sale of vehicles that come into our possession. The related vehicle and civil codes associated with our lien sales are followed and in some cases extended beyond the requirements of the law. For instance civil codes that deal with vehicles valued at $4000.00 or less allow Viertel's Central Division to charge the first half of the lien fee after 72 hours if we have initiated the lien with DMV. All As with all other aspects of the OPG business Viertel's Central Division has the utmost current OPGs wait until the fifth day of the process to charge the first half of the lien. The second half of the fee can be charged once we receive the sale date and produce the lien documents and in the age of real time technology that means that we could produce those documents in near real time, but again all OPGs wait until the seventh day to charge the second half of the lien fees. The laws that deal with high value (over $4000.00) is not any different when dealing with the first half of the lien fee, but the process that produces the sale date and the actual lien sale documents is much longer and requires additional steps so the second half of the lien fee is charged only after all of the necessary steps have been completed and we have the sale date and paperwork. That process usually takes 75 to 120 days to complete. Our lien sale auction is held every Monday and has been since Viertel's Central Division was granted transfer of ownership by the city. Even this decision was born from years of comparable experience in dealing with lien sale auctions. We hold a live auction that is open to the public. We have an auctioneer and each vehicle is sold to the highest bidder. Viertel's Central Division records visual and audio of each auction to insure the integrity of the each auction and to insure the confidence of the city and the civil public. From 2005 to the present day Cecilio has been overseeing and working with Felix to process vehicle liens and lien sales. At the time of the sale Viertel's Central Division has a total cost associated with the tow, storage and lien fees for each vehicle. That total is represented in the lien sale documents of each vehicle. The sale price of each vehicle is recorded on the same page of the document and the difference either falls short and up to meeting the charges or exceeds the charges owed to Viertel's Central Division. In most cases the first two scenarios are the normal occurrence at the auction. In the case when the sale price exceeds the charges owed, the excess is considered an overage and that amount is to be remitted to the State so that the previous registered owner can recover the funds. There is a provision in the procedure that allows for all or a portion of the overage to be remitted to the City of Los Angeles in cases when the vehicle has outstanding parking tickets that were issued by the city. All OPGs, including Viertel's Central Division, check the "E-Tims" system for any bootable, city issued tickets and then diverts those monies to the city as per the terms of our current contract. It is a fact that the Los Angeles City OPG Contractors remit most of the overages sent to the State of California. Viertel's Central Division and the other current OPGs set the standard for all procedures associated with vehicle impounds, storage and subsequent sale of vehicles not recovered by their owners. It is those standards that we uphold every day that sets Viertel's Central Division apart from the rest. Comparatively speaking! At Viertel's Central Division we have identified the owner and our 2 managers as key personnel. Resumes (see attachments) are included for all key personnel. Cecilio is the General Manager in charge of all daily operations. He works at the company Monday through Friday, usually from 8am to Spm. Cecilio and Felix alternate weekends as managers on call. Prior to working as General Manager at Viertel's Central Division, Cecilio was Operations Manager at Absolute Tow (Hollenbeck Division). He took over that position in August of 1998 and worked in that capacity until December 2004 when he was hired by Randy to run his newly acquired OPG. Cecilio is the 1St and only General Manager of the company. Cecilio has been dedicated to the practice of managing an Official Police. He has a long track record with the City and Police Commission as a leader that is dedicated to serving the City of Los Angeles. As the General Manager he has taken on the task of continuing the prompt, professional and courteous service that Viertel's Central Division has come to be known for in the community. Randy and his staff would consider it an honor and a privilege to extend this service to the Vernon Police Department, the City of Vernon and its citizens as an Official Police Tow. Felix Rangel is the Assistant Manager at Viertel's Central Division. Felix was 1St hired in February 2006 as a Dispatcher. He was trained as a dispatcher and showed his exceptional skills that exceeded the position requirements very quickly. He learned other aspects of the business and helped with the computer network on a regular basis. Felix regularly showed his commitment to the company through his work ethics. When the contractual needs dictated creating a position for an assistant for Cecilio, Felix was the obvious choice to fill the position. As the Assistant Manager Felix as oversight of all lien sale operations, daily functions of the office and customer relationships. Because of his special skills with computers he functions as the network maintenance supervisor, as well. The big ticket issues are still handled by our network administrator David Ospina. Felix is an invaluable asset to Viertel's Central Division. HIRING STANDARDS & PRACTICES Viertel's Central Division is and will remain fully committed to the terms of our City contract with regards to our hiring practices and standards. Because of our commitment to this community we will continue to actively recruit new personnel from within the central division area. It is the goal of Viertel's to hold on to our employees by paying them a living wage that is greater than the minimum standard set by the City of Vernon. Viertel's Central Division is an Equal Opportunity Employer which is free of unlawful harassment. We are fully compliant with all laws pertaining to immigration. Please refer to our Employee Handbook (included) for specific details with regards the information previously mentioned. All applicants will be reviewed and interviewed after completion of a Department of Justice level background check. This check will include a review of DMV records. Prospective employees must submit to drug screening. All of these materials are reviewed by a division of the Police Commission for a final determination to receive a Tow Unit Operators Permit. Once the perspective employee has received a temporary permit from the Police Commission they must review our company employee manual before employment, sign on the signature page and return it. Because we cross train all employees to drive our tow trucks we require that all perspective employees follow the same rigorous application process that actual drivers do! Our training program for new employees varies based on the related job they were hired for and the level of prior experience. The training period can last from 2 to 6 weeks. All training focuses on the various aspects of the job retained for and, as stated earlier, all employee candidates must be cross trained to drive tow trucks. All employee candidates are trained on safety rules and customer care, guidelines for providing high quality, professional service to the public as well as protocols for providing service to governmental agencies. After training, all employee candidates must pass a series of exercises with a supervisor. We retest periodically to insure that our employees can continue in their position with the company. Viertel's Central Division holds regular safety meeting to remind our employees of all safety related rules and other regulations. LIEN SALE FXPERIFNCE TowWerks Dba Viertel's Central Division, as stated previously, has been an Official Police Garage since January 2005 and although there was a change of ownership in 2005 the management staff has remained in tacked before and after the transfer of ownership from Bonnie Viertel to Randy Steinberg. With that in mind it is important to know that from start of Randys' tenure as owner he has utilized an authorized outside vendor to facilitate Viertel's liens. Year after year Viertel's would tow 6 to 7 hundred and store an average of 2 hundred cars per month and of those vehicles Viertel's would process liens on 80 percent of those vehicles and sell almost one quarter of those at our state mandated weekly auction. TowWerks LLC dba Viertel's Central Division continued to process liens on a daily basis and outsources the lien process with the DMV to a company that specializes in that work. Ritter Lien Sales has been in the business of processing lien sales for over 30 years and is one of the most trusted lien sales processing services in the industry. Viertel's Central Division has the utmost confidence in Ritter Lien Sales. As do at least 4 other Official Police Garages for the City of Los Angeles and 50 other businesses within Southern California and the State of California. Viertel's Central Division fully understands the importance of our lien sale procedures and practices. Because of this we only have management staff handling all of the in-house aspects of the processing of lien sales. Between Felix Rangel (Assistant G.M.at Viertel's) and Ritter Lien Sales we apply consistent policies and procedures for administering and processing our lien sales, and ultimately conducting our weekly lien sale auction. We follow all applicable lien sale laws to the letter and are in total compliance for remittance of any and all overages due to the state and local government. All vehicles in our facility are evaluated by the assistant manager and once he has verified the vehicle identification number, license number, and condition of the vehicle he applies the appropriate civil code section to the vehicle to begin the lien process. Felix uses our Information Management System (IMS) to directly interface with Ritter Lien Sales internal system to process and complete all lien sale paperwork with the DMV. Our IMS applies all lien fees charged to the civilian public automatically, at the appropriate time and all of the fees charged are reviewed by Felix as a part of the internal process used by Viertel's. Once authorization to sale a vehicle has been received by Ritter from the DMV their internal system interfaces with our IMS and all appropriate information is uploaded back into our IMS. Ritter then produces the paperwork and delivers them to Viertel's. Once Viertel's receives the paperwork from Ritter we recheck the vehicle Identification number on the paperwork against the actual vehicle. From there all vehicles that will be for sale are placed on a list that is posted in our office. This list is available for viewing by the public. On auction day we begin registration of customers at 8am on Monday. We, at Viertel's Central Division, would like to thank the City of Vernon, the Vernon Police Department, the Selection Committee and the Citizens of Vernon for the opportunity to submit this RFP and hopefully for the opportunity to provide your city with an Official Police Tow second to none. EXHIBITS EXHIBIT 0 AFFIDAVIT OF NON -COLLUSION AFFIDAVIT OF NON -COLLUSION BY CONTRACTOR STATE OF CALIFORNIA ) )Ss COUNTY OF LOS ANGELES ) RANDY STEINBERG and says that he*Xis THE SOLE OWNER being first duly sworn deposes (tnsert "Sole Ownee.'Panner", "President. "secretary`, or other proper title) of TowWerks LLC. Dba Viertel's Central Division Orden rorm orbidder) who submits herewith to the City of Vernon a bid/proposal; That all statements of fact in such bid/proposal are true; That such bid/proposal was not made in the interest of or on behalf of any undisclosed person, partnership, company, association, organization or corporation; That such bid/proposal is genuine and not collusive or sham; That said bidder has not, directly or indirectly by agr cement, communication or conference with anyone attempted to induce action prejudicial to the interest of the City of Vernon, or of any other bidder or anyone else interested in the proposed contract; and further That prior to the public opening and reading of bids/proposals, said bidder: a. Did not directly or indirectly, induce or solicit anyone else to submit a false or sham bid/proposal; b. Did not directly or indirectly, colludc, conspire, connive or agree with anyone else that said bidder or anyone else would submit a false or sham bid/proposal, or that anyone should refrain from bidding or withdraw his/her bid/proposal; C. Did not, in any manner, directly or indirectly seek by agreement, communication or conference with anyone to raise or fix the bid/proposal price of said bidder or of anyone else, or to raise or fix any overhead, profit or cost element of his/her bid/proposal price, or of that of anyone else; d. Did not, directly or indirectly, submit his/her bid/proposal price or any breakdown thereof, or the contents thereof, or divulge information or data relative thereto, to any corporation, partnership, company, association, organization, bid depository, or to any member or agent thereof, or to any individual or ,group of individuals, except the City of Vemon, or to any person I,Wtsons who have a partnership or other financial interest with said bidder in his/her business. I certify and pe lJof perjurLthat the above information is correct By: he,-, / Title: OWNER Date: 4/16/A5 March 2013 EXHIBIT L:? RATES & FEES Approved by the Los Angeles Board of Police Commissioners. Rates are effective 11112015. Reference: BPC #14.0396 and BPC #14.0452. City of Los Angeles OFFICIAL POLICE GARAGE TOWING & STORAGE RATES Effective Date: January 1, 2015 2015 Rate for Payment by Credit Card 2015 Discounted Rate for Payment by a Means Other than Credit Card TOW RATES Standard Vehicle for the first hour or fraction thereof $ 121.00 $ 118.50 Standard Vehicle for each additional half-hour or fraction thereof beyond the first hour $ 60.50 $ 59.00 Upright Heavy Duty Vehicle for the first hour or fraction thereof $ 232.50 $ 227.50 Upright Heavy Duty Vehicle for each additional half-hour or fraction thereof beyond the first hour $ 116.00 $ 114.00 Per hour or fraction thereof for each additional person required $ 52.00 $ 51.00 Specialized equipment required - heavy duty removal for the first hour or fraction thereof $ 351.00 $ 343.50 Hazardous or dangerous cargo - heavy duty removal $ 526.00 $ 514.50 DAILY STORAGE RATES Standard Vehicle $ 38.00 $ 37.00 Trucks Over One Ton $ $ -Trucks, Boats and trailers Under 20' $ 42.00 $ 41.00 -Trucks, Boats and trailers 20' to 40' $ 53.00 $ 52.00 -Trucks, Boats and trailers over 40' $ 66.50 $ 65.00 Motorcycles $ 10.00 $ 10.00 Major Component Parts $ 8.00 $ 8.00 Bulk Items per Square Foot $ 0.50 $ 0.50 MISCELLANEOUS RATES Mileage Rate (per mile) $ 7.00 $ 7.00 Removal of Stolen Component Parts $ 68.50 $ 67.00 Removal of Bulk Items $ 121.00 $ 118.50 EXHIBIT C RESUMES Cedlio Nunez Jr. SYNOPSIS • 16 years administrative experience • Highly organized & professional • Determined to do quality work • Excellent Communication Skills: verbal, written, English & Spanish OBJECTIVE Obtain personal and organizational achievement. EMPLOYMENT NAVARRO' S TOWING OPERATIONS / MANAGER -DRIVER 821 N. ALMA AVENUE LOS ANGELES, CA 90063 opglcn@yahoo.com (323)855-6533 07/1996-03/1998 EAST LOS ANGELES, CA Assist in the day to day operations at Navarro's Towing. Taking calls from customers or C.H.P communications. Dispatching service calls and impound request for the California Highway Patrol. Servicing and maintaining equipment. Lien Sale of vehicles. Collecting money and receipts from drivers. Employee scheduling, Customer service/complaints and Release of Impounded vehicles. ABSOLUTE TOWING — HOLLENBECK DIVISION. 03/1998-12/2004 Operations/ Manager Los Angeles, CA Coordinated and oversaw the day to day operations. • Lien Sale processing and procedures. • Equipment maintenance • Employee Scheduling ■ Lot Inventory • Dispatched Tow Trucks L.A.P.D / D.O.T Impound request • Performed basic secretarial duties such as answering telephones, maintaining calendars. • Handled customer complaints. TOWWERKS LLC Dba 12/2004 - Present VIERTEL' S CENTRAL DIVISION OPG 1 Los Angeles, CA GENERAL MANAGER • Coordinates and oversees our day to day operation. • Lien sale processing and procedures • Equipment maintenance • Employee Scheduling • Lot Inventory • Dispatch Tow Trucks L.A.P.D / D.O.T/C.H.P Impound Request • Performs basic secretarial duties such as answering telephones, maintaining calendars. • Handles Customer Complaints • Coordinates Special Events with L.A.P.D / D.O.T • Host Safety Meetings once a month • Auctioneer for our weekly Auction • Liaison for community functions • Driver as needed East Los Angeles College 09/1994-06/1995 BUSINESS ADMINISTRATION EXPERIENCE: • Effective customer service • Great Problem solver • Lien Sale Processing • Auctioneer • Conduct safety meetings • Address employee relations and conduct training • Excellent documentation, follow-up & prioritizing skills • Computer literate: Microsoft Word, Outlook, Excel, WordPerfect; internet navigation, electronic mail & research • Great Communicating Skills = Wreck Master Trained and Certified • C.T.T.A Trained and Certified • V.LI.0 Literate FELIX RANGEL 11331 Colima Rd. WHrMER CA 90604 OPGIFR@YAHOO.COM (323)807-1431 SYNOPSIS ■ 7 years administrative experience. • Highly skilled & result oriented professional. • Extremely productive in a high volume, high stress, environment. • Excellent written and verbal communications skills, with an eye for detail. Utilizing appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals. EMPLOYMENT Viertel's Central Division Assistant Manager 02/2006 - Present Los Angeles, CA. Assist in the day to day operations, Maintain accuracy in Vehicle database, process Lien paperwork in conjunction with Ritter Lien Sales, Lot inventory, Scan & Laserfiche all important documents. Process payroll, Maintain Computers, Network and Video Camera system. Maintain a high quality Customer Service/complaints, Perform basic secretarial duties such as answering phone calls process mail and archive paperwork. Maintain & Service Tow Trucks. Dispatch, Tow & Release vehicles. The Good Guys! Manager/installer 03/2003 -12/2005 Brea, CA Oversaw the mobile audio installation department & assisted the retail manager in day to day operations to meet company monthly goals. Maintain high quality customer service. Attend corporate meetings. Held monthly meetings to provided safety & technical advice. Maintain inventory accuracy. Al & Ed's Autosound 09/2000 -12/2002 Manager/Installer City of Commerce, CA I managed the day to day operations. POS duties including EFTPOS and Cash handling. Maintained a clean & orderly work environment. Stock control & supply ordering. ■ Locating and diagnosing open & short circuits. ■ Maintained high quality of customer service & retail sales. ■ Understanding vehicle electrical system, wiring & vehicle acoustic. EDUCATION Roosevelt Senior High School Other Skills Computer Literate Computer Technician Vehicle Technician Network Technician System Administrator C.T.T.A Certified Tow Unit Operator 1995-1998 EXHIBIT J COMPANY FINANCIALS TOWWERKS, LLC Dba Viertel's Central Division Financial Statements DECEMBER 31, 2011 TOWWERKS, LLC Dba Viertel's Central Division CONTENTS DECEMBER 31, 2011 Page INDEPENDENT ACCOUNTANT'S REVIEW REPORT 1 COMPARATIVE BALANCE SHEET 2 COMPARATIVE STATEMENT OF INCOME 3 COMPARATIVE STATEMENT OF MEMBER'S EQUITY 4 COMPARATIVE STATEMENT OF CASH FLOW 5 NOTES TO COMPARATIVE FINANCIAL STATEMENTS 6-10 RICHARD S. MORENO CPA/ABV. CFF. CVA CERTIFIED PUBLIC ACCOUNTANT 4915 Rock Castle Court ACCREDITATION IN BUSINESS VALUATIONS Oak Park, Ca. 91377 CERTIFIED FINANCIAL FORENSIC Phone: 818-917-0284 CERTIFIED VAL UA TION ANALYST Fax: 818-879-9537 Email: rmorenocnaai!mail.com Web: www.rmorenocr)a.coni INDEPENDENT ACCOUNTANT'S REVIEW REPORT To The Managing Member Towwerks, LLC Los Angeles, California 90012 I have reviewed the accompanying balance sheet of Towwerks, LLC (a limited liability company) Dba: Viertel's Central Division as of December 31, 2011, and the related statement of income, members' equity, and cash flow for the year then ended. A review includes primarily applying analytical procedures to management's financial data and making inquiries of Company management. A review is substantially less in scope than an audit, the objective of which is the expression of an opinion regarding the financial statements as a whole. Accordingly, I do not express such an opinion. Management is responsible for the preparation and fair presentation of the financial statements in accordance with accounting principles generally accepted in the United States of America and for designing, implementing, and maintaining internal control relevant to the preparation and fair presentation of the financial statements. My responsibility is to conduct the reviews in accordance with Statements on Standards for Accounting and Review Services issued by the American Institute of Certified Public Accountants. Those standards require me to perform procedures to obtain limited assurance that there are no material modifications that should be made to the financial statements. I believe that the results of my procedures provide a reasonable basis for my report. Based on my reviews, I am not aware of any material modifications that should be made to the accompanying financial statements in order for them to be in conformity with accounting principles generally accepted in the United States of America. Richard S. Moreno CPA June 28, 2014 TOWWERKS, LLC Dba: VIERTEL'S-CENTRAL DIVISION BALANCESHEET December 31, 2011 ASSETS CURRENT ASSETS Cash and cash equivalents Petty Cash Accounts Receivable Other Receivable Total current assets PROPERTY AND EQUIPMENT, net DEPOSIT TOTAL ASSETS LIABILITIES AND STOCKHOLDERS' EQUITY CURRENT LIABILITIES Current maturities of long-term debt State and City Taxes Total current liabilities LONG-TERM DEBT, net of current maturities COMMITMENTS AND CONTINGENCIES Total liabilities MEMBERS' EQUITY Members' Equity Total Stockholders' Equity TOTAL LIABILITIES AND MEMBERS' EQUITY See accountant's review report and notes to financial statements. 2 $ 581,226 508 12,155 7,860 601,749 576,135 4,780 $ 1,182,664 $ 7,411 45,989 53,400 19,597 72,997 1,109,667 1,109,667 $ 1,182,664 TOWWERKS, LLC Dba Viertel's Central Division COMPARATIVE STATEMENT OF INCOME PERIOD FROM JANUARY 1 TO DECEMBER 31 12/31/2011 REVENUE Fees $ 3,118,902 Interest 1,375 TOTAL REVENUE 3,120,277 EXPENSES Selling, General and Administrative 246,233 Salaries and Wages 297,851 Rent 494,666 Los Angeles City Franchise Tax 222,297 Vehicle Towing Expenses 600,807 Tow Yard Expenses 113,165 Lien Sale Department Expenses 51,571 Repairs and Maintenance 149,376 Taxes, Licenses and Permits 10,792 Depreciation 189,826 Health Insurance 79,377 Worker's Compensation 76,225 General Liability Insurance 59,648 Payroll Taxes 69,381 Supplies 55,338 Bank Charges 32,065 Dues and Subscriptions 23,317 Contributions 2,640 TOTAL EXPENSES 2,774,575 TOTAL INCOME BEFORE TAXES 345,702 PROVISION FOR INCOME TAXES 6,800 NET INCOME $ 338,902 See accountant's review report and notes to financial statements. 3 TOWWERKS, LLC Dba Viertel's Central Division STATEMENT OF MEMBERS' EQUITY For the period January 1, to December 31, 2011 BALANCE, December 31, 2010 Net Income Capital Contributed Shareholder Distributions BALANCE, December 31, 2011 Total $ 1,033,927 338,902 (263,162) $ 1,109,667 See accountant's review report and notes to financial statements. 4 TOWWERKS, LLC Dba Viertel's Central Division COMPARATIVE STATEMENT OF CASH FLOWS PERIOD FROM JANUARY 1 TO DECEMBER 31 12/31/2011 CASH FLOWS FROM OPERATING ACTIVITIES: Net Income $ 338,902 Adjustments to reconcile net income to net cash provided by operating activities - Depreciation 189,826 Increase (decrease) in cash resulting from changes in: Petty cash (503) Accounts receivable (658) Other receivable (7,860) Current Maturities of long-term debt (7,411) State and City taxes 33,454 Net cash provided by operating activities 545,750 CASH FLOW FROM INVESTING ACTIVITIES: Purchases of property, plant and equipment (236,080) Net cash used for investing activities (236,080) CASH FLOW FROM FINANCING ACTIVITIES: Proceeds from long-term debt 19,597 Members distributions (263,162) Principal payment on long term -debt (52,087) Net cash provided by financing activites (295,652) NET INCREASE (DECREASE) IN CASH AND CASH EQUIVALENTS 14,018 CASH AND CASH EQUIVALENTS, beginning of period 567,207 CASH AND CASH EQUIVALENTS, end of period $ 581,225 CASH PAID DURING THE PERIOD FOR: Interest $ 1,823 Income Tax $ 6,800 See accountants' review report and notes to financial statement 5 TOWWERKS, LLC Dba Viertel's Central Division NOTES TO COMPARATIVE FINANCIAL STATEMENTS DECEMBER 31, 2011 1. ORGANIZATION AND SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES Organization Towwerks, LLC (Dba Viertel's Central Division) is primarily engaged in the business of towing and storage of automobiles under contract with the City of Los Angeles. During the period ended December 31, 2011, the Company conducted its operations in Los Angeles, California. The Company was organized on June 1, 2000 as a California "LLC". Use of Estimates The preparation of financial statements is in conformity with accounting principles generally accepted in the United States and require management to make certain estimates and assumptions that affect reported amounts of assets and liabilities and disclosure of contingent assets and liabilities as of the date of the financial statements and related amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates. Cash Equivalents The Company considers all highly liquid investments with maturity of three months or less to be cash equivalents. At December 31, 2011 there were no cash equivalents. Concentration of Credit Risks The Company places its cash deposits with high -credit quality financial institutions. At times, balances in the Company's cash accounts may exceed the Federal Deposit Insurance Corporation (FDIC) limit of $250,000. Accounts Receivable The Company has various amounts due from Dismantlers and the Los Angeles Police Department. Note Receivable At December 31, 2011, the Company had no amounts due from a member. Property and Equipment Property and equipment are stated at cost less accumulated depreciation and amortization. Depreciation is provided using the straight-line and double -declining method over the estimated useful lives of the assets, with useful lives ranging from three to ten years. Equipment purchased under capital leases are depreciated on a straight-line method over the shorter of the lease term or the estimated useful life of the equipment. M TOWWERKS, LLC Dba Viertel's Central Division NOTES TO COMPARATIVE FINANCIAL STATEMENTS DECEMBER 31, 2011 1. ORGANIZATION AND SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Continued) Expenditures for maintenance and repairs are charged to operations as incurred, while improvements are capitalized. Impairment of Long -Lived Assets and Long -Lived Assets to Be Disposed The Company reviews its long-lived assets for impairment whenever events or changes in circumstances indicate that the carrying amount of an asset may not be recoverable. Recoverability of assets to be held and used is measured by a comparison of the carrying amount of an asset to future net cash flows (without interest) expected to be generated by the asset. If such assets are considered to be impaired, the impairment to be recognized is measured by the amount by which the carrying amount of the assets exceeds the fair value of the assets. Assets to be disposed of are reported at the lower of carrying amount or fair value, less -costs to sell. Capital Lease Obligation The Company capitalized certain equipment under lease obligations, which, by their terms, are equivalent to installment purchases. Environmental Clean -Up The Company's operations do not include activities which are subject to federal and state environmental regulations. Revenue Recognition The Company recognizes revenue from storage and lien sales when the vehicles are stored on the property lot. Advertising and Promotion The Company expenses advertising and promotion costs as incurred. Income Taxes The Company is a California "LLC" entity. Consequently, members are taxed individually on their share of the Company's net income, which is allocated among the members in accordance with the member's agreement. A California "LLC" entity pays a minimum tax and a franchise fee which is reported in the financial statements and consists of taxes and fees currently due. VA 1. 2. 3. TOWWERKS, LLC Dba Viertel's Central Division NOTES TO COMPARATIVE FINANCIAL STATEMENTS DECEMBER 31, 2011 ORGANIZATION AND SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Continued) New Accounting Pronouncements In September 2006, the FASB issued SFAS No. 157, "Fair Measurements" ("SFAS 157"), which defines fair value, establishes a framework for measuring fair value in generally accepted accounting principles, and expands disclosures about fair value measurements. SFAS 157 does not require any new fair value measurements, but provides guidance on how to measure fair value by providing a fair value hierarchy used to classify the source of the information. SFAS 157 is effective for fiscal years beginning after November 15, 2007. However, on February 12, 2008 the FASB issued FSP FAS 157-2 which delays the effective date of SFAS 157 for all nonfinancial assets and nonfinancial liabilities, except those that are recognized or disclosed at fair value in the financial statements on a recurring basis (at least annually). Effective for 2008, the Company will adopt SFAS 157 except as it applies to those nonfinancial assets and nonfinancial liabilities as noted in FSP FAS 157-2. The partial adoption of SFAS 157 is not expected to have a material impact on the Company's consolidated financial position, cash flows, or results of operations. As of January 1, 2004, the Company considered the provisions of FASB Interpretation No. 46R (FIN 46R), Consolidation of Variable Interest Entities. FIN 46R provides additional guidance as to when certain entities need to consolidated for financial reporting purposes. The requirements were reviewed and were not applicable. PROPERTY AND EQUIPMENT 2011 Machinery and Equipment $ 118,222 Transportation Equipment 578,567 Furniture and Computers 54,825 Leasehold Improvements 379,578 1,131,192 Less Accumulated Depreciation 555,057 $ 576.135 Depreciation expense charged to operations for the period ended December 31, 2011 was $189,826. NOTE PAYABLE 2011 Note payable, Ford Motor Credit at 6.75%, secured, payable $617 per month, for 60 months until October of 2015. $ 27,008 Current maturities of long term debt 7,411 8 $ 19.597 4. 5. TOWWERKS, LLC Dba Viertel's Central Division NOTES TO COMPARATIVE FINANCIAL STATEMENTS DECEMBER 31, 2011 COMMITMENTS AND CONTINGENCIES Leases The lease commitments are as follows: Year Ending December 31, 2012 2013 2014 2015 2016 After Total minimum lease payment Oneratin2 Lease Building $ 483,363 243,888 227,748 234,576 241,620 2,211,876 $ 3.643.071 The Company leases its lot storage facilities. There is currently one location on 500 N. Center Street in Los Angeles, California. This lease expires on August 31, 2014. The lease when paid requires payment of certain additional expenses including utilities, property taxes and other operating expenses. On March 24, 2013 the lease was extended until August 31, 2024. Rent expense during the year ended December 31, 2011 was $ 494,666. Litigation and Claims The Company has litigation arising from the normal course of business. In management's opinion, the outcome of any such litigation will not materially affect the Company's financial condition. At December 31, 2011, all litigation and claims are covered by insurance. INCOME TAXES Income taxes consist of the following: Current taxes- (Minimum tax) Franchise Tax Fee 9 Total 2011 $ 800 6,000 $ 6.800 TOWWERKS, LLC Dba Viertel's Central Division NOTES TO COMPARATIVE FINANCIAL STATEMENTS DECEMBER 31, 2011 6. INCOME TAXES (Continued) The Company continues to earn wage tax credits for Federal Empowerment and California Enterprise Zone qualifying wages. All Federal and State tax credits pass through to members. 10 TOWWERKS, LLC Dba Viertel's Central Division Financial Statements DECEMBER 31, 2012 AND 2013 TOWWERKS, LLC Dba Viertel's Central Division CONTENTS DECEMBER 31, 2012 AND 2013 Page INDEPENDENT ACCOUNTANT'S REVIEW REPORT COMPARATIVE BALANCE SHEET 2 COMPARATIVE STATEMENT OF INCOME 3 COMPARATIVE STATEMENT OF MEMBER'S EQUITY 4 COMPARATIVE STATEMENT OF CASH FLOW E NOTES TO COMPARATIVE FINANCIAL STATEMENTS 6-10 RICHARD S. MORENO CPA/ABV. CFF. CVA CERTIFIED PUBLIC ACCOUNTANT 4915 Rock Castle Court ACCREDITATION IN BUSINESS VALUATIONS Oak Park, Ca. 91377 CERTIFIED FINANCIAL FORENSIC Phone: 818-917-0284 CERTIFIED VAL UA TION ANALYST Fax: 818-879-9537 Email: rmorenocnaanP-mail.com Web: www.rmorenocna.com INDEPENDENT ACCOUNTANT'S REVIEW REPORT To The Managing Member Towwerks, LLC Los Angeles, California 90012 I have reviewed the accompanying comparative balance sheet of Towwerks, LLC (a limited liability company) Dba: Viertel's Central Division as of December 31, 2012 and 2013, and the related comparative statement of income, members' equity, and cash flow for the years then ended. A review includes primarily applying analytical procedures to management's financial data and making inquiries of Company management. A review is substantially less in scope than an audit, the objective of which is the expression of an opinion regarding the financial statements as a whole. Accordingly, I do not express such an opinion. Management is responsible for the preparation and fair presentation of the financial statements in accordance with accounting principles generally accepted in the United States of America and for designing, implementing, and maintaining internal control relevant to the preparation and fair presentation of the financial statements. My responsibility is to conduct the reviews in accordance with Statements on Standards for Accounting and Review Services issued by the American Institute of Certified Public Accountants. Those standards require me to perform procedures to obtain limited assurance that there are no material modifications that should be made to the financial statements. I believe that the results of my procedures provide a reasonable basis for my report. Based on my reviews, I am not aware of any material modifications that should be made to the accompanying financial statements in order for them to be in conformity with accounting principles generally accepted in the United States of America. r Richard S. Moreno CPA June 28, 2014 TOWWERKS, LLC Dba Viertel's Central Division COMPARATIVE BALANCE SHEET ASSETS CURRENT ASSETS Cash and cash equivalents Petty Cash Accounts Receivable Prepaid Interest Other Accounts receivables Total current assets PROPERTY AND EQUIPMENT, net DEPOSIT TOTAL ASSETS LIABILITIES AND STOCKHOLDERS' EQUITY CURRENT LIABILITIES Current maturities of long-term debt State and City Taxes Total current liabilities LONG-TERM DEBT, net of current maturities COMMITMENTS AND CONTINGENCIES Total liabilities MEMBERS' EQUITY Members' Equity Total Stockholders' Equity TOTAL LIABILITIES AND MEMBERS' EQUITY 12/31/2012 12/31/2013 $ 608,844 $ 727,759 1,008 1,508 29,144 32,043 - 6,906 5,226 2,313 644,222 770,529 519,861 536,839 4,777 4,777 $ 1,168,860 $ 1,312,145 $ 7,411 $ 17,911 33,451 47,073 40,862 64,984 12,186 45,025 53,048 110,009 1,115,812 1,202,136 1,115,812 1,202,136 $ 1,168,860 $ 1,312,145 See accountant's review report and notes to financial statements. 2 TOMERKS, LLC Dba Viertel's Central Division COMPARATIVE STATEMENT OF INCOME PERIOD FROM JANUARY 1 TO DECEMBER 31 See accountant's review report and notes to financial statements. 3 12/31/2012 12/31/2013 REVENUE Fees $ 2,565,318 $ 2,710,807 Interest 472 49 TOTAL REVENUE 2,565,790 2,710,856 EXPENSES Selling, General and Administrative 295,660 204,500 Salaries and Wages 289,551 286,195 Rent 483,363 243,888 Los Angeles City Franchise Tax 173,219 177,602 Vehicle Towing Expenses 588,233 639,514 Tow Yard Expenses 103,095 94,232 Lien Sale Department Expenses 37,341 39,050 Repairs and Maintenance 43,340 58,137 Taxes, Licenses and Permits 18,135 13,969 Depreciation 66,696 73,378 Health Insurance 50,071 51,898 General Liability Insurance 53,113 45,063 Workers Compensation 65,680 25,849 Payroll Taxes 66,384 69,246 Office Expense and Supplies 62,781 71,595 Bank Charges 25,119 27,356 Dues and Subscriptions 22,152 20,430 Interest - 238 Contributions 5,200 5,425 TOTAL EXPENSES 2,333,881 2,147,565 TOTAL INCOME BEFORE TAXES 231,909 563,291 PROVISION FOR INCOME TAXES 6,800 6,800 NET INCOME $ 225,109 $ 556,491 See accountant's review report and notes to financial statements. 3 TOWWERKS, LLC Dba Viertel's Central Division STATEMENT OF MEMBERS' EQUITY For the Period January 1, to December 31 BALANCE, December 31, 2011 Net Income Capital Contributed Shareholder Distributions BALANCE, December 31, 2012 Net Income Capital Contributed Shareholder Distributions BALANCE, December 31, 2013 Total $ 1,109,665 225,109 (218,962) $ 1,115,812 556,491 (470,167) $ 1,202,136 See accountant's review report and notes to financial statements. El TOWWERKS, LLC Dba Viertel's Central Division COMPARATIVE STATEMENT OF CASH FLOWS PERIOD FROM JANUARY 1 TO DECEMBER 31 See accountants'revieiv report and notes to financial statement 5 12/31/2012 12/31/2013 CASH FLOWS FROM OPERATING ACTIVITIES: Net Income $ 225,109 $ 556,491 Adjustments to reconcile net income to net cash provided by operating activities - Depreciation 66,696 73,378 Increase (decrease) in cash resulting from changes in: Petty cash (500) (500) Accounts receivable (16,989) (2,899) Prepaid Interest - (6,906) Other receivable 2,634 2,913 State and City taxes (12,538) 13,622 Net cash provided by operating activities 264,412 636,099 CASH FLOW FROM INVESTING ACTIVITIES: Purchases of property, plant and equipment (10,424) (90,356) Refund of deposits 3 - Net cash used for investing activities (10,421) (90,356) CASH FLOW FROM FINANCING ACTIVITIES: Members distributions (218,962) (470,167) Proceeds from borrowing of long-term debt - 52,500 Principal payment on long term -debt (7,411) (9,161) Net cash provided by financing activites (226,373) (426,828) NET INCREASE (DECREASE) IN CASH AND CASH EQUIVALENTS 27,618 118,915 CASH AND CASH EQUIVALENTS, beginning of period 581,226 608,844 CASH AND CASH EQUIVALENTS, end of period $ 608,844 $ 727,759 CASH PAID DURING THE PERIOD FOR: Interest, net $ - $ 238 Income tax $ 6,800 $ 6,800 See accountants'revieiv report and notes to financial statement 5 TOWWERKS, LLC Dba Viertel's Central Division NOTES TO COMPARATIVE FINANCIAL STATEMENTS DECEMBER 31, 2012 and DECEMBER 31, 2013 1. ORGANIZATION AND SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES Organization Towwerks, LLC (Dba Viertel's Central Division) is primarily engaged in the business of towing and storage of automobiles under contract with the City of Los Angeles. During the period ended December 31, 2012 and 2013, the Company conducted its operations in Los Angeles, California. The Company was organized on June 1, 2000 as a California "LLC". Use of Estimates The preparation of financial statements is in conformity with accounting principles generally accepted in the United States and require management to make certain estimates and assumptions that affect reported amounts of assets and liabilities and disclosure of contingent assets and liabilities as of the date of the financial statements and related amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates. Cash Equivalents The Company considers all highly liquid investments with maturity of three months or less to be cash equivalents. At December 31, 2012 and 2013 there were no cash equivalents. Concentration of Credit Risks The Company places its cash deposits with high -credit quality financial institutions. At times, balances in the Company's cash accounts may exceed the Federal Deposit Insurance Corporation (FDIC) limit of $250,000. Accounts Receivable The Company has various amounts due from Dismantlers and the Los Angeles Police Department. Note Receivable At December 31, 2012 and 2013, the Company had no amounts due from a member. Property and Equipment Property and equipment are stated at cost less accumulated depreciation and amortization. Depreciation is provided using the straight-line and double -declining method over the estimated useful lives of the assets, with useful lives ranging from three to ten years. Equipment purchased under capital leases are depreciated on a straight-line method over the shorter of the lease term or the estimated useful life of the equipment. Con TOWWERKS, LLC Dba Viertel's Central Division NOTES TO COMPARATIVE FINANCIAL STATEMENTS DECEMBER 31, 2012 and DECEMBER 31, 2013 1. ORGANIZATION AND SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Continued) Expenditures for maintenance and repairs are charged to operations as incurred, while improvements are capitalized. Impairment of Long -Lived Assets and Long -Lived Assets to Be Disposed The Company reviews its long-lived assets for impairment whenever events or changes in circumstances indicate that the carrying amount of an asset may not be recoverable. Recoverability of assets to be held and used is measured by a comparison of the carrying amount of an asset to future net cash flows (without interest) expected to be generated by the asset. If such assets are considered to be impaired, the impairment to be recognized is measured by the amount by which the carrying amount of the assets exceeds the fair value of the assets. Assets to be disposed of are reported at the lower of carrying amount or fair value, less -costs to sell. Capital Lease Obligation The Company capitalized certain equipment under lease obligations, which, by their terms, are equivalent to installment purchases. Environmental Clean -Up The Company's operations do not include activities which are subject to federal and state environmental regulations. Revenue Recognition The Company recognizes revenue from storage and lien sales when the vehicles are stored on the property lot. Advertising and Promotion The Company expenses advertising and promotion costs as incurred. Income Taxes The Company is a California "LLC" entity. Consequently, members are taxed individually on their share of the Company's net income, which is allocated among the members in accordance with the member's agreement. A California "LLC" entity pays a minimum tax and a franchise fee which is reported in the financial statements and consists of taxes and fees currently due. 7 1. 2. TOWWERKS, LLC Dba Viertel's Central Division NOTES TO COMPARATIVE FINANCIAL STATEMENTS DECEMBER 31, 2012 and DECEMBER 31, 2013 ORGANIZATION AND SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Continued) New Accounting Pronouncements In September 2006, the FASB issued SFAS No. 157, "Fair Measurements" ("SFAS 157"), which defines fair value, establishes a framework for measuring fair value in generally accepted accounting principles, and expands disclosures about fair value measurements. SFAS 157 does not require any new fair value measurements, but provides guidance on how to measure fair value by providing a fair value hierarchy used to classify the source of the information. SFAS 157 is effective for fiscal years beginning after November 15, 2007. However, on February 12, 2008 the FASB issued FSP FAS 157-2 which delays the effective date of SFAS 157 for all nonfinancial assets and nonfinancial liabilities, except those that are recognized or disclosed at fair value in the financial statements on a recurring basis (at least annually). Effective for 2008, the Company will adopt SFAS 157 except as it applies to those nonfinancial liabilities as noted in FSP FAS 157-2. The partial adoption of SFAS 157 is not expected to have a material impact on the Company's financial position, cash flows, or results of operations. As of January 1, 2004, the Company considered the provisions of FASB Interpretation No. 46R (FIN 46R), Consolidation of Variable Interest Entities. FIN 46R provides additional guidance as to when certain entities need to consolidated for financial reporting purposes. The requirements were reviewed and were not applicable. PROPERTY AND EQUIPMENT 2012 2013 Machinery and Equipment $ 118,222 $ 118,222 Transportation Equipment 578,565 668,922 Furniture and Computers 57,807 57,807 Leasehold Improvements 387,019 387,019 1,141,613 1,231,970 Less Accumulated Depreciation 621,753 695,131 $ 519.860 $ 536.839 Depreciation expense charged to operations for the year ended December 31, 2012 was $66,696, and $73,378 for 2013. 8 TOWWERKS, LLC Dba Viertel's Central Division NOTES TO COMPARATIVE FINANCIAL STATEMENTS DECEMBER 31, 2012 and DECEMBER 31, 2013 3. NOTE PAYABLE 2012 2013 Note payable, Ford Motor Credit at 6.75%, secured, payable $617 per month, for 60 months until October of 2015. $ 19,597 $ 12,186 Note payable, Signal Finance Group, Inc. at 5.95%, secured, payable $875 per month, for 60 months until October of 2018. - 50,750 19,597 62,936 Less current maturities of long-term debt 7,411 17,911 12.186 $ 45.025 4. COMMITMENTS AND CONTINGENCIES Leases The lease commitments are as follows: Year Ending Operating Lease December 31, Buildinp- 2014 $ 227,748 2015 234,576 2016 241,620 2017 248,856 2018 256,332 After 1,706,688 Total minimum lease payment $ 2.915.820 The Company leases its lot storage facilities. There is currently one location on 500 N. Center Street in Los Angeles, California. This lease expires on August 31, 2014. The lease when paid requires payment of certain additional expenses including utilities, property taxes and other operating expenses. On March 24, 2013 the lease was extended until August 31, 2024. 7 4. 5. TOWWERKS, LLC Dba Viertel's Central Division NOTES TO COMPARATIVE FINANCIAL STATEMENTS DECEMBER 31, 2012 and DECEMBER 31, 2013 Rent expense reported for December 31, 2012 was $ 483,363 and $ 243,888 for 2013. COMMITMENTS AND CONTINGENCIES (Continued) Litigation and Claims The Company has litigation arising from the normal course of business. In management's opinion, the outcome of any such litigation will not materially affect the Company's financial condition. At December 31, 2012 and 2013, all litigation and claims are covered by insurance. INCOME TAXES Income taxes consist of the following: Current taxes- (Minimum tax) Franchise Tax Fee Total 2012 2013 $ 800 $ 800 6,000 6,000 $ 6.800 6.800 The Company continues to earn wage tax credits for Federal Empowerment and California Enterprise Zone qualifying wages. All Federal and State tax credits pass through to members. 10 EXHIBIT E PERSONAL FINANCIALS CERTIFIED PUBLIC ACCOUNTANT CERTIFIED YALUATIONANALYST CERTIFIED FINANCIAL FORENSIC 4915 Rock Castle Court Oak Park, Ca. 91377 Phone: 818-917-0284 Fax: 818-879-9537 Email: rmorenocpa@gmail.com Web: www.rrniorenoGi xom INDEPENDENT ACCOUNTANT'S COMPILATION REPORT Randy Steinberg South Gate, California 90280 I have compiled the accompanying statement of financial condition of Randy Steinberg as of May 1, 2014. The financial statements are intended to present the assets of Randy Steinberg at estimated current values and their liabilities at their estimated current amounts. I have not audited or reviewed the accompanying financial statement and, accordingly, do not express an opinion or provide any assurance about whether the financial statement is in accordance with accounting principles generally accepted in the United States of America. Randy Steinberg is responsible for the preparation and fair presentation of the financial statement in accordance with accounting principles generally accepted in the United States of America and for designing, implementing, and maintaining internal control relevant to the preparation and fair presentation of the financial statement. My responsibility is to conduct the compilation in accordance with Statements on Standards for Accounting and Review Services issued by the American Institute of Certified Public Accountants. The objective of a compilation is to assist Randy Steinberg in presenting financial information in the form of financial statements without undertaking to obtain or provide any assurance that there are no material modifications that should be made to the financial statement. Randy Steinberg has elected to omit substantially all of the disclosures required by accounting principles generally accepted in the United States of America. If the omitted disclosures were included in the statement of financial condition, they might influence the user's conclusions about the financial condition of Randy Steinberg. Accordingly, the financial statement is not designed for those who are not informed about such matters. Richard S. Moreno CPA/ABV, CVA May 29, 2014 RANDY STEINBERG STATEMENT OF FINANCIAL CONDITION MAY 1, 2014 ASSETS Cash S 1,474,234 Listed Stocks and Bonds 11,763,478 Unlisted Stocks and Bonds 77,833,250 Real Estate Investments 98,919,125 Notes and Trust Deed Receivables 1,635,474 Automobiles and Recreational Vehicles 1,250,000 Residence -Home 2,000,000 Pension Plan- IRA 303,000 Household and personal affects 100,000 Jewelry 15.000 Total Assets S 195.293.561 LIABILITIES Various Personal Credit Cards 500 Line of Credit- Bank 532,500 Notes Payable -Banks 3,336,337 Real Estate Debt 24.825,000 Total Debt 28.694.337 ESTIMATED INCOME TAXES, on differences between the estimated current values of assets and the estimated current amounts of liabilities and their tax basis 23,125,628 NET WORTH 143.473.596 S1195-293,. 61 See independent accountants' compilation report