Resolution No. 8668
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RESOLUTION NO. 8668
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A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF
VERNON RESCINDING RESOLUTION NO. 8554 REGARDING AN
EQUIPMENT PURCHASE AND PROFESSIONAL SERVICES
CONTRACT WITH ZETRON, INC. AND AUTHORIZING THE
ISSUANCE OF A PURCHASE ORDER FOR E911 SYSTEM FOR
THE POLICE DEPARTMENT
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7 WHEREAS, on October 20, 2004, the City Council of the City
8 of Vernon adopted Resolution No. 8554 approving an Equipment Purchase
9 and Professional Services Contract, in form, with Zetron, Inc.
10 ("Zetron") for the purchase of three new Zetron E9-1-1 Systems with
11 Computer Telephony Integration and Radio Dispatch workstations
12 (collectively the "Equipment"); and
13 WHEREAS, following the City Council's approval of the
14 Contract, but before an actual Contract was signed by the parties, the
15 State of California, through the Department of General Services,
16 forwarded a copy of its Standard Agreement with Zetron dated
17 ,September 5, 2001, Contract No. DGS-0026-10, which provides a
18 mechanism whereby a city can purchase equipment at competitive bid >
19 prices under the terms and conditions of Cont~act No__DGS-D026-10
20 through the use of a purchase order; and
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21 WHEREAS, the State of California has provided a Sample
22 Purchase Order and Information sheet for purchases under its Contract,
23 a copy of which is attached hereto as Exhibit A and incorporated by
24 reference; and
25 WHEREAS, the City of Vernon has been given the opportunity
26 to purchase the Equipment under Contract No. DGS-0026-10 in accordance
27 with Zetron's Quotation dated July 23, 2004, which includes a
28 Statement of Work Schedule, a Payment Schedule, a Delivery Schedule
1 and an Acceptance Test(s) Schedule, a copy of which is attached hereto
2 as Exhibit B and incorporated by reference; and
3 WHEREAS, by letter dated January 27, 2005, Bruce V.
4 Malkenhorst, City Administrator/City Clerk, recommended that
5 Resolution No. 8554 be rescinded and a purchase order be issued for
6 the Equipment; and
7 WHEREAS, the City Council of the City of Vernon believes it
8 to be in the best interest of the City to rescind its approval of the
9 Equipment Purchase and Professional Services Contract with Zetron; and
10 WHEREAS, the City Council of the City of Vernon desires to
11 approve the purchase of the Equipment from Zetron by the issuance of a
12 purchase order for the sum of One Hundred Seventy ~housand Seven
13 Hundred Eighty-Five Dollars and No Cents ($170,785.00), which includ~s
14 sales tax.
15 NOW, THEREFORE, BE IT RESOLVED BY THE CITY COUNCIL OF THE
16 CITY OF VERNON AS FOLLOWS:
17 SECTION 1: The City Council of the City of Vernon hereby
18 finds and determines that the recitals contained hereinabove are true
19 and correct.
20 SECTION 2: The City Council of the City of Vernon hereby
21 rescinds Resolution No. 8554 adopted on October 20, 2004, and
22 specifically rescinds the Equipment Purchase and Professional Services
23 Contract with Zetron for the purchase of the Equipment, it being the
24 intent of the City Council that a purchase order be issued to Zetron
25 superseding the Equipment Purchase and Professional Services Contract.
26 SECTION 3: The City Council of the City of Vernon hereby
27 authorizes the Purchasing Agent, or his designee, to purchase the
28 Equipment from Zetron under State of California Contract No. DGS-0026-
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1 10 by issuance of a purchase order and authorizes the Purchasing
2 Agent, or his designee, to sign and deliver any and all documents
3 necessary in connection therewith for, and on behalf of, the City of
4 Vernon.
5
SECTION 4:
The City Clerk of the City of Vernon shall
6 certify to the passage of this resolution, and thereupon and
7 thereafter the same shall be in full force and effect.
S APPROVED AND ADOPTED this 2nd day of February, 2005.
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~~~d~~~6~ ~
~, LEONIS C. MAL RG, ayor
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ATTEST:
4~~
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*'
15 BRUCE V. MALKENHORST, City Clerk
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1 STATE OF CALIFORNIA
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4 I, BRUCE V. MALKENHORST, City Clerk of the City of Vernon, do
COUNTY OF LOS ANGELES
5 hereby certify that the foregoing Resolution, being Resolution No.
6 8668, was duly adopted by the City Council of the City of Vernon at a
7 regular meeting of the City Council duly held on Wednesday, February 2,
thereafter was duly signed by the Mayor of the City of
8 2005, and
9 Vernon.
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13 (SEAL)
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/~~/'
BRUCE V. MALKENHORST, City Clerk
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EXHIBIT
A
SAMPLE ONLY
Purchase Order
AGENCY NAME
Ship To: PSAP name, address,
city, zip
(2)
Contract Number:
DGS-0026-XX 1
Date:
Bill To:
State Of California, Dept of General Services
Telecommunication Division, MS-911
601 Sequoia Pacific Blvd.
Sacramento, Ca. 95814-0282 (3)
Supplier: contractor name, address, city, zip
(5)
Agency Order Number:
4
Payment Terms:
GC927 (6)
Quantity Unit Product or Services Description Unit Price Extension Total
(7) (Contractor name) will install and maintain one (1) new
(manufacturer name) 911 system in compliance with the terms
and conditions of State Contract DGS-0026-XX and the
attached statement of work.
1 EA E911 Equipment
1 EA Labor - E911 Installation
1 EA E911 Maintenance (Years 2 through 5) "
1 EA (8)48 months of system maintenance @$1000 per month
1 EA
1 EA
1 EA (9)Sales Tax (LOCAL TAX RATE) ,
1 EA ( 12) optional information
1 EA Shipping (when using 0026 contract, vendor pays all
shipping
(10)******* System Total ********
(11 )AII invoices shall refer to Tracking Number
XXX)( (this is the tracking # on your allotment
letter
1 EA Bill to State 911 Program
1 EA Bill to ordering agency
?
TITLE OF PERSON APPROVING PO
(13)
X
Date:
SAMPLE PURCHASE ORDER INFORMATION
CONTRACT DGS-0026
THIS INFORMATION IS BEING PROVIDED BY THE 9-1-1 PROGRAM TO ASSIST
AGENCIES IN PREPARING A PURCHASE ORDER (PO) NECESSARY TO PROCURE
9-1-1 EQUIPMENT AND/OR SERVICES USING THE 9-1-1 PROGRAM FUNDING
AND/OR THE AGENCIES OWN FUNDING SOURCES. THIS SAMPLE IS A GUIDELINE;
AGENCIES WILL USE THEIR OWN PURCHASE ORDER DOCUMENT TO PURCHASE
EQUIPMENT AND/OR SERVICES. THE NUMBERS BELOW CORRESPOND TO THE
ATTACHED CONTRACT/DELEGATION PURCHASE ORDER SAMPLE.
(I) Contract number for the contractor. The XX must be changed depending on the contractor who is
providing the equipment/services.
(2) Installation location of the equipment/services.
(3) The account name will be provided to the PSAP in the pre-authorization letter. The "bill to" shown
on the sample PO is the mailing address for the State 9-1-1 Program.
(4) The ordering agency's purchase order number
(5) The contractor providing the equipment/services
(6) Government Code 927 determines payment terms. If offered, early payment discounts should be
noted on the PO.
(7) Cost of the 9-1-1 equipment/services and the contract number for the contractor. The XX must be
changed depending on the contractor who is providing the equipment/services.
(8) The cost and number of months of maintenance (contract DGS-0026 calls for48 months).
Maintenance is invoiced in arrears and does not begin until one year after system acceptance. The
cost to maintain re-used equipment shall be noted separately from the cost to maintain new items.
(9) Applicable taxes
(10) The total cost of this purchase.
(II) The funding pre-authorization letter will specify the tracking number that will be referred to on all
future invoices for this purchase.
(12) The ordering procedures of some agencies may preclude the full dollar amount of the purchase '
being listed on the grant total line of the PO. Ifnecessary, the ordering agency may subtract the
respective amounts billable to the State 9-1-1 Program in order to show a ZERO ($0) balance.
Additional invoicing information may also be necessary when a portion of the procurement is being
funded by the ordering agency.
(13) The signature of the person authorized to sign the agency's PO. In order to obtain final approval,
the ordering agency will send a copy (not the original) of the PO and statement of work to the State
9-1-1 Program for review/approval. (This is strongly recommended).
,
IMPORT ANT NOTE: THE PO SHOULD NOT BE SIGNED UNTIL AFTER FINAL FUNDING
APPROVAL HAS BEEN PROVIDED TO THE ORDERING AGENCY.
EXHIBIT
B
(ZETRON)
Date: July 23, 2004
Organization: Vemon Police Department
Attention: Cpt. Steven Towles
Phone: (323) 587-5171 x 116
Part Oescrintlon Qtv
1. Series 3200 E9.1.1 Telephone Equipment - 3 Positions
Integrator 9-1-1 CTI workstation consoles and options; 1
Model 3299 Telephone jacks; trunk & line cards; All
controller; redundant power supplies and alann system,
IntegratortRR (Instant Recall Recorder), IntegratorMlS, COR
printer and Programming software.
Series 3200 Equipment Total
2. Series 4000 Integrator Radio Dispatch Eauioment .3 Positions
IntegratorRO CTI consoles and options; paging;
telephone/radio headset interface; tonellocal radio channel
, cards; iDEN control card and interface; auxiliary contrOl
card; patching; dual redundant power supplies; dual
redundant system traffic cards; phone coupler and intercom
interface '
3. Enalneerlno
Software & hardware modifications needed to meet
specific requirements
Total Engineering
4. Installation & Removal of Existing Equipment
Installation for 3 positions of Integrator911, IntegratorRD,
and IntegratorlRR. Install price includes necessary
equipment racks which will be supplied by Hi Desert
Communications. i
Total Installation
5. Warranty and Maintenance Services
1st year of maintenance for 53200 & 54000 {included I
Years 2-5 maintenance for the Series 3200
Years 2-5 maintenance for the Series 4000 (Optional}
Total Maintenance
5. Training
Operator trainina at Vernon PO
Administrator Training at Vernon PO
Total Training
6. Tax
CA state tax at 8.25%
,
Total Tax
System Subtotal
Strategic Customer Discount
Total Svstem Price
-Cradle and Install Kit for iDEN Portable 750. will be provided by HI Desert.
Phone:
Fax:
Email:
o
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1
1
1
Price
$66,775
$80,011
$7,500
$0
$6,677
$8,001
$333
$667
$12,110
(425) 821-6363
(425) 820-7031
tJa oint zetron.com
TOTAL
$66,775
$66,775
$80,011
$80,011
$0
$0
$0
$7,500
?
$7,500
$0
$6,677
$8,001
$14,679
$333
$667
$1,000
$12,110
$12,110
$182,074
-$11,289
$170,785
(425) 820-6363
ZETRON, INC.
'PO BOX.79004
Redmond, WA 98073-9704
(ZETRONla
Series 3200 E-9-1-1 Telephone System Quotation
Vernon Police Department
4305 Santa Fe Ave.
Vemon, CA 90058
Captain Steven Towles
(323) 587-5171 ext.116
(323) 583-5236
stowtest1llci. vernon.ca.us
Agency.:
Address:
Quote #: TLL040704Phone-E
Date: 7/22/2004
Terms: TBD
Ship Quote TBD
Ship Via: UPS Ground
Cust Ref: PSAP Data Base
Salesperson:
Bob Tau-Hi-Desert Corn (760) 243-2332.111
Tan LaPoint- Zeron 425 820-6363
CONTRACT DGS-0026
Contact:
Phone:
Fax:
email:
Fax: (425) 820-7031
Jtlim Description
911 PSAP TELEPHONE EQUIPMENT - Series 3200 '
CTI911 CONSOLES
4 3299 CTI Telephone
1054 18" Anti-Glare Black LCD Monitor
OUTSOURCEDHARDWARE
1076 2 Port KVM Switch, PS/2
1077 KVM Cable Set
Genovation Programmable'Keypad, Model 682
640 Appian Dual Monitor Video Card '
CTI CONSOLE OPTIONS
1002 Integrator9-1-1 SE IWS Software Kit
1003 Integrator 9-1-1 SE Full Product license
1009 Integrator IRR Full Product License
31 Integrator IRR Software
STATION CARD SHELVES & STATION CARDS
32 Primary Station Card Shelf
36 Primary Station Card
43 Station Card Slot Cover
ALl CONTROLLER & OPTIONS
45 AU Controller Card
LINE CARD SHELVES & LINE CARDS
55 Une Card Shelf
56 AC Interrupter Card
58 911 Trunk Card
59 Caller 10, line Card
60 Basic Une Card
62 Manual Ringdown line Card
63 Automatic Ringdown line Card
67 Une Card Slot Cover
POWER SUPPLIES
68 AC SigllamplRing Supply
69 AC T;ilk Supply (-48 Vdc)
CAlL DETAIL LOGGING & MIS
70 Integrator MIS Software
71 Integrator 911 Server Software Kit
1007 Integrator MIS Full Product License
1017 Integrator 911 Server Full Product Ucense
1019 Integrator 9-1-1 Database license
75 COR Printer
SYSTEM ALARM NOTIFICATION
76 System Alarm Monitor (local notification)
78 Model 1570 SentriData (remote notification)
79 6 minutes of voice message storage
82 Wall transformer for SentriData
CABLING AND INSTAlLATION
N/A 901-9606 $ 2,995.00 rn $
950-0429 $ 1,264.00 3 $
2 802-0371 $ 130.00 m '
N/A 802-0372 $ 40.00 3 $
682 $ 460.00 3 $
N/A AGPA16G $ 766.16 3 $
N/A 905-0167 $ 100.00 m '
N/A 950-0271 $ 3,900.00 3 ' $
N/A 930-0048 $ 665.00 3 $
N/A 905-0160 $ 330.00 3 $
N/A 901-9534 $ 2,695.00 m$
1 &40 950-9948 $ 1,665.00 3 $
N/A 950-0101 $ 25.00 7 $
N1A 905-0088 $ 5,600.00 I 1$
N/A 950-0079 $ 1,950.00
N/A 950-9831 $ 395.00
1 950-9877 $ 915.00
1 950-0100 $ 450.00
1 950-9833 $ 175.00
1 950-0004 $ 445.00
1 950-0003 $ 420.00
N/A 950-9932 $ 1,5.00
3
3
4
11
5
3
4
3
N/A 950-9961 $ 485.00 rn $
N1A 950-0110 $ 539-00 2 $
N1A 905-0153 $ 3000 I'
N/A 905-0148 $ 100.00 1 $
N1A 930-0047 $ 1,450.00 1 $
N/A 930-0046 $ 1,400.00 1 $
N1A 930-0036 $ 2,000.00 1 $
N/A 950-0112 $ 570.00 1 $
N/A 950-9994 $ ~lIr
N/A 901-9532 $ 1,995.00 1 $
N1A 950-9937 $ 300.00 1 $
N/A 950-0206 $ 25.00 1 $
$
$
$
$
$
$
$
$
8,98S.oo $ 838.58 $
3,792.00 $ 292.41 $
390.00 $ 109.57 $
120.00 $ 88.06 $
1,380.00 $ $
2,298.48 $ 131.08 $
300.00 $ 285.69 $
11,700.00 $ $
1,995.00 $ $
990.00 $ 339.46 $
2.695.00 $ 110.24 $
4,995.00 $ 40.84 $
175.00 $ 45.09 $
5,600.00 $ 174.77 $
5,850.00 $ 208.38 $
1,185.00 $ 88.06 $
3,660.00 $ 80.22 $
4,950.00 $ 110.30 $
875.00 $' 50.14 $
1,335.00 $ 98.81 $
1,680.00 $ ,131.75 $
45.00 $ 19.33, $
970.00 $. 87.39 $
1,060.00 $ 87.39 . $
50.00 $ 43.69 $
100.00 $ 241.99 $
1,450.00 $ $
1.400.00 $ $
2,000.00 $ $
570.00 $ 92.43 $
550.00 $ 43.69 $
1,995.00 $ 131.08 $
300.00 $ 16.47 $
25.00 $ 10.03 $
19.47
15.n
3.56
0.98
8.43
14.09
4.89
3.09
5.85 ..
0.19
7.26
7.27
1.47
4.48
-6.07
1,23
, 1.80
2.28
0.05
1.60
1.70
5.25
12.16
2.84
0.87
3.00
0.39
0.08
85 CO/PBX Cable N1A 709-0004 $ 35.00 3 $ 105.00 $ 30.08 $ 0.27
86 COIPBX Punch Block N1A 950-9351 $ 55.00 3 $ 165.00 $ 88.06 $ 0.34
88 E9-1-1 Programming System N/A 950-0099 $ 145.00 1 $ 145.00 $ 259.92 $ 1.06
.. r;-.... ,~';...<-'.". ,"",.",.'-' :".. ,. '. -. ""'-'
., :,.!;.~":&;;(~l{;ilt~1'.~'/f.~;fi:;,,,;',.'::.;;.'<~TotaIiEquipmentPnce:;t"~~5i880;48lll $ 4,375.00 $
","",.2*,';;$.'*,;..r.;\~~~.~h ".:f,;'l;:,;,;,"',j~?:"i!~,;ii;.,Discount:k:12;OO%Hi$~9;;105:6&;~
'.' ',;;::;~;';ttH4~7f.'~'il~m;:,'~'!:~X,(:: ,'.' ,: ;,' :-ji~Equipment St.ibtotal~$:~66177 4;8Zi
,,'t, , 'i/'Y.~t:{~~~Q~a:~~)(,"'<r;>' ':" .:;.<::,}<I,CA:SalesTax:.~8.25%~~S.508;9Z.\
: ";;i;i,ti;;:;;.1~'t$.~~"~"};~'"<: ,.,..Equipment With.Sallis.l'ajf;tf.$~Z;28~:75(
, ~. ~:. :~':~:::'~p:j:;$:t:::~~~J;l~;1~ir;" ;-:" ;':-:l,;,L
,': ~" ~,::~~t~t~:~~,~7;];~~:;':?;~~- ~.;~~~:::;\
"Equipment Install Price.t;$#~~4';375.0&;
,;~'t:;;:;;;~Totallnstall Price;'2$'~~41375,OCl';;.
Page 1
137.82
Phor,1e: (425) 820-6363
ZETRON, INC.
. PO Box,97004
Redmond, WA 98073
Fwc(425)820-7031
It_~i?!":
,...(;.,',:.~il~ti~,,'~~'$::jf~},;?,:',~<<i,.;.';i:;:c{i';;,,:'!>~{:'''''i,;.''4;fj'2.t,:~,';':ji;,r.~;r;.it~~~~.w~~Equipriierit.liistaltf>rii:~1il$~3~t25;00*
,:;",~~~~~t~iF;;;'j"..~";~:oiW.\~1:~5\i'.v;K~j;,t'M;;!:;'\;~:;~i,~~1;ota"liistaltP.riC~$;~3~f:2~.OO!1l
Optional Services
.;_.~-::':.~-,:~:l;:;Z~~:f~)"-~~;r:.:;~.~,~:~~::~~.~);::..t~~~~t,-'g!~{~4~~}~!2rit7i~~~lt~~;r~~~
Ii!
Page 2
CUSTOMERlZETRON CONTR<\CT NO.
List of Schedules
The foUowing Schedules are incorporated into this Contract:
Schedule A
ScheduleD
Schedule C
Schedule D
Vernon sow 7-13;.04
Stat.ement of Work
Payment Schedule
Delivery Schedule
Acceptance Test(s)
.,
I,
Cl5mMERlZETRON CONTRACT NO.
SCHEDULE A - STATEMENT OF 'WORK (SO"W)
ThcSlatement of Work- is currently attached to the Contract and is part of the Contract.
TheJIKPose of this Statement of Work is to substantially address the expectations of all parties
amI"provide details on the elements of the project, task objectives, deliverables, and roles and
1'eSplllSibilities. The details of the project's execution will be documented in a project plan.
I>wiDcthe course of the project, should the deliverables change, a revised draft project plan will
be SlIbmitted to VERNON for review and comment. Zetron will incorporate VERNON's
comments and both organizations will approve the revised project plan
WOtton this project will begin once the Contract between Zetron, Inc. and the City ofVemon
(VERNON) is approved and signed by individUals who are authorized to legally bind their
respective <:ompanies, and a Nqtice To Proceed letter is delivered to Zetron, Inc.
Theparpose of this project is for Zetron, Inc. to supply VERNON with 3-each new E-9-1-1
COJ:DjIder Telephony Integration (CTI) and Radio Dispatch (RD) workstations and related
serria:s necessary to replace the current E-9-1-1 and radio dispatch systems by installing new
equipnent. Zetron, Inc. will be responsible for system design, engineering, and for all the
m3DDfacturing and testing needed to prepare the Integrator 9-1-1 en and RD workstations for
installation. Under subcontract to Zetron, Inc., :iji Desert Communications will then install the
system, with asserted help from select VERNON personnel, who will prepare the sites for
installation and assist Hi Desert personnel during the installations (for training purposes). Hi
Descat will also provide training for Vemon personnel in the operation of the Integrator 9-1-1
en lid RD system.
This Statement of Work (SOW) descn'bes the various tasks that will be undertaken by Zetron,
Inc~, Hi Desert, and VERNON to complete this project and summarizes the work to be
perfonned. Where task deliverables require review and approval, approval shall be in writing 3.Jld
neither Zetron nor VERNON will unreasonably withhold their consent on the final versions of
the ddiverables. Additional information on project requirem~Iits and deliverables is gIven in the
Zetron, Inc. Proposal, and the attached delivery schedule. The following sections describe each
of the tasks that' will be undertak-en by Zetron during the Project.
Other applicable terms and conditions of this project are described in the California Department
of Ga1eral Services (DGS) Contract4#OO26 and inCOIpOrated by reference herein. In the event of
conflict between Schedules A through D and the DOS Contract #0026, the order of precedence '
shall be as follows:
Ii!
· Schedule A
· Schedule B
· Schedule C
Vernon sow 7-13~
PAGE 2
CUSTOMERlZETRON CONTRACT NO.
· Schedule D
· CA DGS Contract #0026
1. EQUIPMENT AND SERVICES SUMMARY
1.1. Manufacture, COnfi",DUre and test Integrator 9.1-1 Telephone System with integrated Computer Telephone
Integration{CTI) and Integrator Radio Dispatch (RD) Console System includingthc foUowinghardware
and services:
1.1.1. Integrator 9.1.1 System
1.1.1.1. Model 3299 Computer Telephony Integrated (CTI) Telephone for ~e (3) positions
1.1.1.2. Single ALl ControUer Card
1.1.1.3. 4 E9-1-1 trunks,
.1.1.1.4. 11 Caller ID line cards,
.
1.1.1.5. 5 Basic Line Cards,
1.1.1.6. 7 Ring down lines
1.1.1.7. Dual Power Supply configuration for use with 120 V AC
1.1.1.8. Model 1570 Alarm system for remote notification.
1.1.1.9. Integrator 9.1-1 Instant Recall Recorder (IRR) option
1.1.1.1 O. Management Information System (MIS) ,
1.1.1.11. Call Detail Records (COR) dot matriX printer
1.1.1.12. Standard NENA Complaint CAD Interface
1.1.1.13. Two 19" Standard Equipment Racks (provided by Hi Desert Cormmmi~ations).
1.1.1.14. Model #1570 SentriData Local and Remote Notification System
1.1.1.15. H I.Lot Miscellaneous cables and conncctorblocks.
1.1.2. Integrator RD (Radio Dispatch) System
1.1.2.1. Model4048 Redundant System Bundle ,
1.1.2.1.1. 2 System Traffic Cards
1.1.2.1.2. 2 Power Supplies
1.1.2.2. 'Extended Paging Package
1.1.2.3. .9 Dual ChanncIJonelRemote Control Card
1.1.2.4. 1 Dual (iDEN) TonclRemote Control Card
1.1.2.5. 2 iDEN Interface Modules
1.1.2.6. 3 Auxiliary Input/Output Cards
1.1.2.7. 3 Console Interface Cards
1.1.2.8. I Patch Card
1.1.2.9. I.Lot Miscellaneous cables and connector blocks
1.1.3. User IntcrfaceEquipmcntlsoftware (per each of3 operator positions)
.,
Vernon SOW 7-13.04
PAGE 3
CUSTOMER/ZETRONCONTRACT NO.
1.1.3.1. Workstations, with keyboard and mouse
1.1.3.1.1. Radio Audio Panel M4217 '
1.1.3.1.2. Appian Dual Monitor Card
1.1.3.1.3. Genovation Programmable Keypad, Model 682
1.1.3.2. M3299 Computer Telephony Integrated (CrI) E9-1-1 telephone sets
1.1.3.3. 2 (per position) Telephone Radio Headset Interface Units (TRHI)
1.1.3.4. 2 (per position) 18.1" Anti-G1are LCD monitors
1.1.3.5. Footswitch for PTT
1.1.3.6. Integrator 9-1-1 Software
1.1.3.7. Integrator RD Software
1.1.3.8. Integrator Instant Recall R.ecorder (IRR) Software
1.1A. Assembly
1.1.5. Integration1.1.6. T-esting
1.1.7. OocumcntatioD
1.1.8. Training
1.1.9. Warranty
,
Vc:rIlOIl SOW 7-13-04
Ii"
PAGE 4
CUSTOMERlZETRON CONTRACT NO.
2. PBX Interface (Mitel SX 2000)
The Zetron equipment will interface directly to the selective r-outer for the four 9-1-1 lines. The
10 business lines will be routed through the MITEL PBX and will need to be converted from the
existing .digital interface into the Baker equipment to analog lines into the 66 block and Zetron
model 3200. See section 8 for more information on the PBX upgrade and VERNON's
responsibilities.
Once the Mitel PBX has been upgraded and the lines are configured for CLIO, the functionality
of the system will be as described in the ONS/AnaIog Telephone User's guide. These upgrades
will permit the features desired by VERNON to be accomplished through signaling of the hook-
flash and DTMF digits. Desired features will be programmed into the Integrator 9-1-1' user
interface to appear as graphical buttons on the computer screen.
Some key features outlined in this guide are listed below for reference purposes.
· Call Hold
· Conference Call Split
· Callback setup
· Callback - cancel Individual
. 'I
**61
**62
*4
*41
6
**6
**72
**69
*69
,
*67
*68
:"8
*5
ii'
· Call Hold-Retrieve
· .Conference Call
· Call Forwardina
o
· Call Forwarding -no answ.er (Ext)
· Call Forwarding-no answer (Tnt & Ext)
· Call Pickup-dialed
· Call Piclcup-directed
· Direct Paac
o
· Do Not disturb (privacy)
Zetron will be interfacing to the Mitel PBX via standard analog line cards connecting from the
Mit-el PBX to the Series 3200 Basic Line Card. The 3200 will be programmed to use these
commands combined with hook-flash signaling to provide VERNON's requested features in the
manner as described above.
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.'
CUSTOMERlZETRON CONTRACT NO.
· CLID from the Mitel PBX will only be supported ifFSK signaling is supplied from
the analog line card of the PBX to the Series 3200. Any lines must be configured for
CLID service to allow this feature to be utilized.
· The Mitel PBX feature set Le., call transfer, call transfer cancel, etc., that VemonPD
is currently using will be accomplished through standard dial strings off an analog
port of the PBX. This analog port will appear as an extension off the Mitel PBX onto
the Integrator 9-1-1 system. Any feature Veroon PD requests from the Mitel PBX
~ support dial string patterns.
· Zetron will supply and support the use of Genovation keypads for cOIIlIIlOnly used
functions such as numeric keypad entry, release, call answer, hold, etc.
3. PROJECf PLANNING
The objective of this task is to create all of the necessary information and perform all of .the
activities required to plan and manage the range of activities that will take place during the
project The key deliverables of this task include a project plan, site survey report, interface
requirements report, site installation plan, and acceptance t-est plans. The project-planning sub-
tasks are descn'bed in the following sections.
3.1 Project Plan and Timelines '
"
Zetron, Inc. will prepare a detailed project plan that defines the management processes,
procedures, and project timeline that will be followed to deliver the Integrator 9-1-1 and
RD Systems and services described in the Contract to VERNON. The project plan will
.also include, a description of the support services to be provided by Zetron following
acceptance of the system by VERNON.
A draft of the project plan will be provided to VERNON for their review and comment,
and then a final version will be prepared and submitted to VERNON for approval. The
proj-ect plan will be used to guide all of Zetron' s aCtivities and to allow VERNON, to
monitor and track Zetron's progress against the timeline and milestones established in the
I
plan. The project plan will include a discussion and details on the following major
elements:
· Project scope (includes an overview, definitions and glossary, project summary,
roles and responsibilities, etc.).
· Project management (includes approach, project organization, project manager
and task leaders, Zetron- VERNON design reviews, schedule, project meetings
(person-to-person and remote via telephone), acceptance criteria, etc.).
· System deliverables (includes descriptions of the system being provided and
information on system requirements, etc.).
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CUSTOMER/ZETRON COi'ffRACT NO.
· Installation plans and schedule (includes information on the site survey, site
installation plans, site preparation, and schedule for equipment deployment and
'installation).
· Testing and acceptance (includes testing and acceptance process and acceptance
testing plans).
· Documentation and publications (includes a description of general requirements
and a summary of documentation deliverables).
· Training (includes training plan, training course syllabi, and a description of
recommended training materials).
· Support (includes plans for warranty and post-warranty support following Final
Acceptance of the system by VERNON).
3.2 Site Surveys .
Under subcontract to Zetron, Inc, Hi Desert with assistance from VERNON personnel
has surveyed the current facilities where the system will be installed. The purpose of the
surv-ey was to gather information that will be needed to, understand any site-specific
preparation and installation requirements, and to develop interface requirements for the
installation (Le., document all connections for radios~ loggers, etc.). In addition, the site
surveys w-ere used to document what changes, if any, were needed to the equipment
specification. The survey was conducted with representatives from VERNON, who will '
be r-esponsible for site preparation activities prior to installation of the system. The
surveys were conducted as early in the project as practical with the goal to accommodate
the availability ofYERNON personnel. '
.,
As a result of this survey, any required actions to be performed by Vemon Police
Department will be noted in the Customer Requirements section of this document.
3.3
Installation Plans
,
The results from the site survey task will be used to prepare an mstallation plan, for the
Project. Zetron will install all equipment purchased under this AGREEMENT at the site
and location for use. The materials that will be prepared during this task include the
following:
· Site installation plan: site description of how the system will be installed at the site.
· Training plan: a ,description of the syllabus and schedule, training materials, and
training requirements and procedures for operator, maintenance, and service training
programs. .
· Site Cutover Dlan: a description of the methods and procedures whereby Hi Desert
under subcontract to Zetron will cutover from the existing telephony and radio
, dispatch system to new system. VERNON and Zetron will jointly develop the Site
Vcmca sow 1-:13-04
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CUSTOMERlZETRON CONTRACT NO.
"
CutoVer plan. The actual methods and dates for cutover need to be worked out with
VERNON during or prior to the Cutover Phase of the project. Cutover will oc-cur
once the system has passed the Site Acceptance Test. Removal of old equipment and '
site clean up will be VERNON's responsibility.
Drafts of the installation plans will be submitted to VERNON for review, and comment
Final versions will be prepared and delivered to VERNON for their approval at -the
conclusion of the task.
3.4 Test Plans
Zetron, Inc. will develop test plans that will provide detailed information on the steps that
will be taken and the information that will be gathered to insure that system strictly
confonns to the SOW and all applicable requirements of the Contract. The plans will
document the testing programs that will be undertaken and the testing methods that ~ll
be followed (e.g., inspection, demonstration, analysis, documentation, etc.). Drafts of the
test plans prepared dming - this task will be submitted to VERNON for review and
comment Final versions will be prepared and delivered to VERNON at the conclusion of
the task.
4. CUSTOMER REQUIREMENTS SPECIFICATION (CRS)
The objective of this task is to prepare a description of the functional capabilities and system
requirements for the system that will be built fot the VERNON Project The CRS will serve as
the "blueprint" that will guide the design and manufacture of the Series 3200 Integrator 9-1-1
,and Series,4000 Integrator RD system.to be deployed. Information for the specification will be
drawn from published Zetron specifications for the various components of the Integrator 9-1-1
and RD systems and the proposal submitted to VERNON. A draft of the CRS will be submitted
to VERNON for review and comment The final version of the specification will be prepared
and delivered to VERNON at the conclusion of the task. The requirements in the CRS will serve
as the foundation for thetesting procedures to be fgllowed during the SAT.
In addition to the eRS, Zetron, Inc. will work with VERN01'f representatives to review available
templates for the user interface (ill) screen configurations that will become the primary VIs for
- the Integrator 9-1-1 and RD systems. Representatives from VERNON's dispatch community
will attend the Template Review meetings held by Hi Desert to create a series of ill templates
that will eventually be configured for the facility during final site installations.
if'
s. SYSTEM BUILD AND INTEGRATION
The objective of this task is to order and fabricate all of the components- for the syst.em, and to
build, integrate, and test the system prior to its deployment to VERNON's facilities.
6. INSTALLATION, OPERATION, AND MAINTENANCE MANUALS
Zetron, Inc. will prepare three types of manuals and documentation for this project: operator
manuals, installation and maintenance (I&M) manuals. The operator manuals will contain
information, instructions, and procedures, accompanied by diagrams and on-line help files as
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CUSTOMER/ZETRON COr."TRACT NO.
appropriate, necessary to operate the Integrator 9-1-1 and RD systems as delivered for the
VERNON Project. The I&M manuals will include the technical information necessary to install
and maintain the system, including routine servicing. Zetron, Inc. will prepare the documentation
and deliver the as-bid number of copies to VERNON. In addition, Zetron, Inc. ,will pr-epare
training materials to be used during the training' courses.
7. CUSTOMER RESPONSmILITIES
VERNON will be responsible for the following preparation work:
· Provide system purchase order(s) with reference to Zetron Pricing quotation numbers and
Statement of Work, dated 7/13/2004, and adhere to the Schedule B, Payment Schedule.
· Provide a Single Point of Contact (SPOC) to resolve implementation issues and toparticipat~
in the kickoff discussion, schedule coordination, and acceptance testing. Customer shall
provide the name and contact information of such individual to Zetron inwriting..
.
· Control all activities associated with the existing customer equipment, including changes,
additions or deletions of devices made by any non-Zetron/T.E.A. provided technicians.
· Provide prompt physical and electronic access to all areas/devices where Zetron equipment
will be installed.
€'
· Provide for labeled punch-doWn blocks and identify all circuits being connected to the Zetron
equipment.
· ,Provide any upgrades necessary to the existing Mitel PBX to add analog line funCtionality
and CU feature on all lines currently connected as digital interfaces to the Balcer system
through a customized interface card. '
· Review MITE:t PBX fea4Ires'1isted in Section 2 and indicat~ any functioi1ality,that,is not,
listed but requited at the VERNON facility or any that may not be utilized in this installatioIi. .
· Provide at least one analog (voice) telephone line near ,the new hardware (<15ft), for~e
during installation and for remote alarm notification and maintenance. ' .
· Insure adequate power is supplied to backroom rack equipment (120V AC within 3 feet) and
adequate outlets for dispatch center workstation positions.
· Provide conduit (space) between the equipment room and the disPatcher.positions for the
placement of necessary station cabling.
· Provide personnel, who, following administration training, shall be responsible for input of
customer speed dial numbers, autodial numbers, selective router transfer locations, and any
other customer-specific data.
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. ,
CUSTOMERlZETRON CONTRACT NO.
· Customer is responsible for any costs inclli."Ted by the CAD manufacturer for any
modifications they may have to make in order to accept and use the Zetron NENA-compliant
CAD interface. ' .
The requirements for the installations were developed during the site surveys and detailed in this
statement of work as appropriate. The current schedule for completing site preparations is
documented in the timeline.Zetron, Inc. will work with VERNON to determine if these dates
are realistic and will make recommendations as necessary to insure that the site is prepared in
time for the equipment installations.
Zetron will be responsible for insuring that the terms of this finn-fixed price contract are
satisfied without further customer ob-ligations ifall of the above preparation work is completed in
accordance with the mutually agreed upon schedule.
8. TRAINING AND TR.uNING MATERIALS
'Training will include the follo~g elements:
· Four (up to 3-hour) Integrator 9-1-1 training classes for up to four people each.
· Four (up to 3-hour) Integrator RD training classes for up to four people each.
· A System administration component will be provided for necessary individuals after
completion of the User T~g classes. '
?-
Zetron encourages a train-the-trainer approach, however, all individuals shall be trained
regardless of the customer's approach. Operation training covers basic systeIn operation and
communication tasks using the system; a train-the-trainer session would provide an additional
workshop-style session to ensure trainer-level understanding. The Zetron instructor will present
the standard' operation training course and then work with the trainers to ensure they undeI$tand
how to present the systems to future trainees. After completing this course, attendees should
have the skills necessary to use the features of the 3200 and Integrator RD operation software. If
Zetron delivers a tririn-the-trainer session'instead, trainees will have sufficient knowledge to"be
able to explain the systems features and functions to other operators I dispatchers. Zetron will
provide materials in the form of standard product manuals and other handouts; in addition, we '.
will provide electronic ~crosoft PowerPoint) files of slides used in class. Zetron only instructs
on the operation of Zetron equipment; and does not train on standard industry dispatching or
teaching practices. '
Environment
On-site classes are taught at the customer location(s). For operation trainin~ instructorS bring a
laptop PC and projector. The customer must provide a power source, writing surface (tlipchart or
whiteboard), and a projector screen or blank: light-colored wall. Operation training requires
access to a configured, functional system. The nature of on-site technical training may require
that it be conducted in a blend of classroom and less formal environments, depending on access
to customer's actual installed equipment Zetron, with our subcontractor Hi Desert
Communications, will work with Veroon Police Department to coordinate an adequate training
venue.
Vernon sow 7-IJ~
PAGE 10
. ,
CUSTOMERlZETRON CONTRACT NO.
Optional factory classes are taught at Zetron' s facility in Redmond, W A, in either a dedicated
training environment on actual configur-ed ~ystems and consoles, or as part of factory-acceptance
testing on the customer's actual equipment ina laboratory environment.
Materials
Training is conducted using lecture (via Power Point slides), live demonstration, and hands-on
practice. Each attendee will receive copies of training materials used in class.
9. SmP, INSTALL, TEST, AND COMMISSION
Once a Zetron Communications Console system has been built and tested, it will be released for
shipping to the designated VERNON Facility. The purpose of this task is to ship the system and
install all the backroom electronics and console dispatch' workstations at the site.. Zetron
subcontracted installation teams will be responsible for this wode with assistanc-e from VERNON
technical support personnel. Once the system is physically installed, Zetron contracted. field
technicians will complete the final configurations (hardware and software) for each workstation
per the system specification
Once the configuration is complete, Zetron contracted teclniicians will conduct the Site
Acceptance Test (SAT) for each portion of the system. Zetron contracted technicians and
VERNON representatives, as deemed appropriate, will perform the SAT.
The next step will be to perform the systems cutover. The details of the cutover process will be
developed during the project-planning taslc,and finalized prior to the cutover phase.
Following the cutover, VERNON shall conduct the acceptance test as defined in DGS Contract
#0026. .
10. FINAL ACCEPTANCE
.."
Once the system has been commissioned, VERNON will move to the last phase of the proj~t,
Final Acceptance. Per the State of California DGS, the system must run 240 continuous hours
error free. Upon completion of this time period, and considering prior comple~on of the System
Acceptance Test, VERNON shall sign the Form 284, "9-1-1 Service and Equipment Acceptance
and Authorization Form". This signed document is then sent to the State Department of Gerieral
Service, 9-1-1 Division, with a copy to the Zetron Contract Fulfillment Manager. Upon receipt,
DGS will approve and pay invoices as agreed. This Final Acceptance indicates the start of. the
warranty period.
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PAGE 11
CUSTOMER/ZETRON CONTRACT NO.
SCHEDULE B
PAYMENT SCHEDULE
Rev.
.
Per the Stat~ of California Department of General Services practice and DGS Contract #0026, ,
the final Invoice (100%) for equipment and serVices for the VERJ.~ON E9-1-1/Integrator RD
radio console project shall be sent to the State DGS Office upon customer completion and
acceptance ofFonn TD 284, the "9-1-1' Service and Equipment Acceptance and Authorization
Form". .
Any invoice amounts that will be over and above those funds to be provided by the State
Department of General Services shall be payable per the following schedule.
Milestone I Contract DoUars I Contract Payment ~.
Contract Signing I $X I 20%
Shipment of Equipment I $X I 70%
Final Acceptance I $X I 10%
ii"
NOTES:
1. All contract dollars in this table are expressed,~ US Dollars and are based on a total contract
value ofUS$XXX)CXX. DOS Conbct #0026 '
r
Vernon SOW 7-13.04
State of California
California 9-1-1 Emergency Communications Office
SYSTEM ACCEPTANCE AND AUTHORIZATION FORM
TO-284 (Rev. 11/02)
This document shall serve as notice from the public safety answering point (PSAP) to the
9-1-1 service and equipment provider that the contracted services and equipment are
acceptable, as stated below, and the contractor may invoice the California 9-1-1
Emergency Communications Office as referenced on the approved Commitment to Fund
form (TD-288).
Tracking #:
Approved TD-288 Amount: $
As the authorized representative of:
(PSAP name),
I hereby acknowledge receipt, installation, and satisfactory performance of the service
and/or equipment. If minof discrepancies exist, but do not keep the equipment from
performing in accordance with the contracted terms and conditions, these discrepancies
are noted below.
AUTHORIZED BY:
.iiif
Signature
Date
PrintedlTyped Name
Title
Minor Discrepancies:
IMMEDIATELY AFTER ACCEPTANCE:
· Submit the original signed TD-284 to the contractor
· Submit a copy to the California 9-1-1 Emergency Communications Office
. .
CUSTOMER/ZETRON CONTRACT NO.
SCHEDULE C
DELIYERYSCHEDULE
Rev.
MILESTONE I DATE
Contract Signing i o days ARO
CRS A.cceptance I 21 days ARO
Shipment of Equipment I 70 days ARO
Start System Installation I 73 days ARO
Site Acceptance Test Complete (SAT) , 90 days ARO
Final Acceptance I 100 days,ARO
.
Notes: Days ARO include weekends and holidays
..
r
Vemon sow 7-13~
CUSTOMER/ZETRON CONTRACT NO.
SCHEDULE D
ACCEPTANCE TEST(S)
The SAT plan is to be prepared by ZETRON and be mutually agreed on by VERNON at .
least IS business days prior to the SAT.
"@'-
,
VemonSOW7.1Jo04