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Resolution No. 8678RESOLUTION NO. 8678 A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF VERNON APPROVING AND AUTHORIZING THE EXECUTION OF AN AGREEMENT FOR JANITORIAL SERVICES FOR CITY HALL AND RELATED FACILITIES BY AND BETWEEN THE CITY OF VERNON AND COME LAND MAINTENANCE SERVICE CO., INC. WHEREAS, the City of Vernon needs the services of a firm to perform janitorial services for the Vernon City Hall and related facilities; and WHEREAS, on May 26, 2004, the City Council of the City of Vernon adopted Resolution No. 8447 approving a Request for Proposal for Janitorial Services ( "RFP "); and WHEREAS, the RFP was sent and responses were received from A to Z, Bell Building Maintenance, Come Land Maintenance, CAM Services and Coastal Building Services, all of which were reviewed and evaluated by the Community Services & Water Department; and WHEREAS, the Community Services & Water Department deemed Come Land Maintenance Service Co., Inc. ( "Come Land ") to be the lowest responsible qualified vendor submitting a proposal; and WHEREAS, by letter dated February 10, 2005, Bruce V. Malkenhorst, City Administrator /City Clerk, recommended that an agreement with Come Land be approved and executed for janitorial services commencing April 1, 2005. NOW, THEREFORE, BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF VERNON AS FOLLOWS: SECTION 1: The City Council of the City of Vernon hereby finds and determines that the recitals contained hereinabove are true and correct. SECTION 2: The City Council of the City of Vernon hereby accepts the proposal of Come Land and approves the Agreement for Janitorial Services for City Hall and Related Facilities, a copy of which is attached hereto as Exhibit A and incorporated by reference. SECTION 3: The City Council of the City of Vernon hereby authorizes the Mayor to execute said Agreement for, and on behalf of, the City of Vernon and the City Clerk is hereby authorized to attest thereto. SECTION 4: The City Council of the City of Vernon hereby directs the City Clerk, or his designee, to send one fully executed Agreement to: Come Land Maintenance Service Co., Inc. Attn. Young E. Kim, Service Contractor 4917 W. Melrose Avenue Los Angeles, CA 90029 SECTION 5: The City Clerk of the City of Vernon shall certify to the passage of this Resolution, and thereupon and thereafter the same shall be in full force and effect. APPROVED AND ADOPTED this 16th day of February, 2005. L ONIS C. MALB G, M ATTEST: BRUCE V. MALKENHORST, City Clerk STATE OF CALIFORNIA ss COUNTY OF LOS ANGELES I, BRUCE V. MALKENHORST, City Clerk of the City of Vernon, do hereby certify that the foregoing Resolution, being Resolution No. 8678, was duly adopted by the City Council of the City of Vernon at a regular meeting of the City Council duly held on Wednesday, February 16, 2005, and thereafter was duly signed by the Mayor of the City of Vernon. (SEAL) BRUCE V. MALKENHORST, City Clerk EXHIBIT A 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 AGREEMENT FOR JANITORIAL SERVICES FOR CITY HALL AND RELATED FACILITIES THIS AGREEMENT is made, entered into and executed in duplicate originals, either copy of which may be considered and used as PE8 R VARY the original hereof for all purposes, as of this day of Octobor- cons 2A8.4►, in the City of Vernon, County of Los Angeles, California BY AND. BETWEEN AND RECITALS THE CITY OF VERNON (hereinafter referred to as the "City ") 4305 Santa Fe Avenue Vernon, CA 90058 COME LAND MAINTENANCE SERVICE CO., INC. (hereinafter referred to as "Come Land ") 4917 W. Melrose Avenue Los Angeles, CA 90029 WHEREAS, on or about May 26, 2004, the City issued a Request for Proposal for Janitorial Services, to be provided at the Vernon City Hall and other related facilities; and WHEREAS, Come Land submitted a proposal to the City on or about June 28, 2004, hereinafter referred to as the "Proposal," a copy of which is attached hereto and incorporated by reference as Exhibit A; and WHEREAS, the Proposal includes a description of the proposed services and a cost estimate; and WHEREAS, Come Land has completed a walk through of the facilities to familiarize itself with the buildings and scope and extent of the work to be performed and represents that it is qualified to perform janitorial services under this Agreement for Janitorial 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 Services for City Hall and Related Facilities (hereinafter the "Agreement "); and WHEREAS, the City has determined that Come Land is qualified to perform the janitorial services as required by City; and WHEREAS, City desires to enter into a contract with Come Land for the provision of janitorial services. NOW, THEREFORE, THE PARTIES HERETO DO MUTUALLY AGREE AS SET FORTH HEREIN: 1. SCOPE OF SERVICES. In consideration for the compensation as hereinafter set forth, Come Land shall perform the janitorial services described in Exhibit A, including the provision of all labor and materials, tools, equipment and transportation services required by and in strict conformance with the Proposal. Come Land shall perform the services outlined in the Proposal under the general supervision of the City Administrator and the Director of Community Services. It is understood and agreed that in the event of a conflict between the Proposal and this Agreement, the terms of this Agreement shall prevail. 2. PROGRESS REPORTS. Come Land shall meet with City staff, upon City's request, or as needed, in order to provide reports or information concerning the services being performed by Come Land under this Agreement. 3. TIME OF PERFORMANCE. A. The term of this Agreement shall commence no later than thirty (30) days after the City provides Come Land with written notice to begin performance under this Agreement and shall continue through October 31, 2005, with an option to continue said Agreement on a year -to -year basis on the same terms and conditions as 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 prescribed in this Agreement, subject to any change in the rate of compensation to be paid to Come Land as hereinafter provided in Paragraph 4. If City desires, at its sole discretion, to exercise its annual renewal option, City shall advise Come Land in writing of its intent to extend the Agreement by not later than 30 days prior to the term expiring. The City Administrator, or his designee, is authorized to exercise said option on behalf of City. If Come Land desires to adjust the rates as set forth in the Proposal, Come Land shall give City written notice of such adjustment 60 days prior to the term expiring. B. The City, at its sole option, and with Come Land's concurrence, may renew this agreement in one year increments, on the same terms and conditions as provided herein. This option may be exercised only if Come Land demonstrates superior performance in the provision of janitorial services during the prior year contract term. 4. COMPENSATION. A. The City will compensate Come Land for janitorial services for a sum not to exceed Six Thousand Nine Hundred Eighty -Eight Dollars and Twenty Cents ($6,988.20) per month for the services rendered in conformance with standards set forth in the Proposal. the Agreement for an may adjust the rates If City gives notice of its intention to extend additional year as provided for above, Come Land by an amount not to exceed the increase (or decrease) represented in the of Labor Statistics Consumer United States Department of Labor, Bureau Price Index for All Urban Consumers for the Los Angeles- Riverside- Orange Co. Standard Metropolitan Statistical / / / 1 Area ( "Index ") for July of the term then expiring compared to the index 2 for July one year prior thereto. 3 5. METHOD OF PAYMENT. 4 Come Land shall submit an itemized written invoice to the 5 City within thirty (30) days after the last day of any month in which 6 services have been performed or costs incurred hereunder. Invoices 7 shall contain an itemization of services rendered and rates charged in 8 accordance with Exhibit A. 9 Payment of the invoice shall be made after acceptance of work 10 satisfactory performed and approval by the City within thirty (30) days 11 of receipt, unless City disputes the amount Come Land claims is owed 12 under this Agreement. The City's approval of the invoice shall not be 13 unreasonably withheld. 14 Come Land shall not be reimbursed for fees or other expenses 15 unless authorized in writing by City. 16 6. CHANGES AND EXTRA SERVICES. 17 The City reserves the right to request changes in the 18 services described in Exhibit A or additional work not contemplated by 19 Agreement to be performed by Come Land. All such changes shall be 20 incorporated in written change orders executed by the City and Come 21 Land. The change orders shall specify the services to be provided, the 22 adjustment of compensation, and completion time. 23 Any services added to the scope of this Agreement by a change 24 order shall be executed under all applicable conditions of this 25 Agreement. No claim for additional compensation or extension of time 26 shall be recognized unless contained in a duly executed change order. 27 7. Standard of Care. 28 All of the work shall be performed by Come Land or under Come 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 Land's supervision. Come Land represents that Come Land employs the professional and technical personnel required to perform the services required by the City's Request for Proposal and that Come Land possesses appropriate equipment to perform all services. All services shall be performed by qualified and experienced personnel who are not employed by City nor have any contractual relationship with City. Come Land shall be responsible to City for any errors or omissions in the performance of this Agreement. Come Land represents and warrants that Come Land will keep in effect all licenses, permits, and other approvals required to perform the described services during the term of this Agreement, including any extensions thereto. 8. Character of Workmen. Only competent workmen shall be employed by Come Land to work under this Agreement. Any person employed, who is found to be incompetent, intemperate, troublesome, disorderly or otherwise objectionable, or who fails or refuses to perform his work properly and acceptably, shall be immediately removed from the work by Come Land and not be re- employed on the work to be performed under this Agreement. 9. Employee Background Checks. A background check, including finger printing, shall be required of each employee. No employee shall be allowed to work on City property prior to completion of the background check and finger printing. No employee with a criminal record shall be allowed to work within the Police Department area. 10. Authority of City Representative. City's representative shall decide all questions which may arise as to the quality or acceptability of materials furnished and work performed, all questions as to the manner of performance and rate 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 of progress of the work, all questions as to the interpretation of the specifications and all questions as to the acceptable fulfillment of the contract on the part of Come Land. 11. Supervision by Come Land. Before starting the work, Come Land shall provide the Director of Community Services & Water, in writing, with the name, address and telephone number of a representative who shall have complete authority to act for him. An alternate representative may be designated. Any order or communication given to this representative shall be deemed delivered to Come Land. Such order shall be complied with promptly. If the representative is changed by Come Land, Come Land shall immediately give notice to the Director of Community Services & Water of the name, address, and telephone number of the new representative. 12. Immigration Reform and Control Act of 1986. Come Land shall comply with the provisions of the Immigration Reform and Control Act of 1986, Public law 99 -603. Come Land shall provide the City written documentation certifying compliance with Public law 99 -603 within ten (10) days of the City's request. 13. Workers' Compensation. By executing this Agreement, Come Land certifies that Come Land is aware of and will comply with Section 3700, et seq. of the Labor Code of the State of California requiring every employer to be insured against liability for workers' compensation or to undertake self - insurance before commencing any of the work. Come Land shall comply with Labor Code Section 1861 by signing and filing the workers' compensation certificate with the City. Clerk of City. / / / 1 2 3 4 5 6 7 8 9 10 11 12 13 14. Bonds. Come Land shall furnish, concurrently with the execution of the Agreement, a surety bond in an amount equal to one full year's compensation to Come Land as security for the faithful performance of the Agreement and a surety bond in that same amount as security for the payment of all persons performing labor and furnishing materials in connection with this Agreement. Both bonds shall be subscribed by a corporate surety which is authorized to transact surety insurance business in the State of California. Should any bond or surety become insufficient, Come Land shall furnish City a new bond within ten (10) days after receiving notice from City. No payments will be due or paid under the Agreement until any and all deficiencies have been remedied. 15. Nondiscrimination. 14 Except as provided in Section 12940 of the California 15 Government Code, during Come Land's performance of this Agreement, Come 16 Land shall not discriminate on the grounds of race, religious creed, 17 color, national origin, ancestry, age, - physical disability, mental 18 disability, medical condition including the medical condition of 19 Acquired Immune Deficiency Syndrome (AIDS) or any condition related 20 thereto, marital status, sex or sexual orientation in the selection and 21 retention of employees and subcontractors and the procurement of 22 materials and equipment. Such nondiscrimination shall include, but not 23 be limited to, the following: employment, upgrading, demotion or 24 transfer, recruitment or recruitment advertising, layoff or 25 termination, rates of pay or other forms of compensation, and selection 26 for training, including apprenticeship. Come Land shall also conform 27 to the requirements of the Americans with Disabilities Act in the 28 performance of this Agreement. 7 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 16. GOVERNING LAW. The validity, interpretation and performance of this Agreement shall be controlled and construed under the laws of the State of California. 17. NOTICES. Notices to the parties, unless otherwise requested in writing, shall be sent to: City: Come Land: THE CITY OF VERNON ATTN: BRUCE V. MALKENHORST CITY ADMINISTRATOR 4305 SANTA FE AVENUE VERNON, CA 90058 -0805 COME LAND MAINTENANCE SERVICE CO., INC. ATTN: YOUNG E. KIM, SERVICE CONTRACTOR 4917 WEST MELROSE AVENUE LOS ANGELES, CA 90029 18. GENERAL PROVISIONS. A. Independent Contractor. At all times during the term of this Agreement, Come Land shall be an independent contractor and shall not be an employee of the City. The City shall have the right to control Come Land only insofar as the results of Come Land's services rendered pursuant to this Agreement. However, the City shall not have the right to control the means by which Come Land accomplishes services rendered pursuant to the Agreement except to the extent that such services involve the use of City property or Confidential Information. B. Come Land Not Agent. Except as the City may specify in writing, Come Land shall have no authority, express or implied, to act on behalf of the City in any capacity whatsoever as an agent. Come Land shall have no authority, expressed or implied, pursuant to this Agreement to bind the City to any obligation 1 whatsoever. 2 C. Assignment and Subcontracting Prohibited. No 3 party to this Agreement may assign or subcontract any right or 4 obligation pursuant to this Agreement except with the express written 5 consent of the other party. Any other attempted or purported assignment 6 of any right or obligation pursuant to this Agreement shall be void and 7 of no effect. 8 D. Indemnification. Come Land shall indemnify, 9 defend, protect and hold the City and its officers, agents and 10 employees, free and harmless from and against any and all claims, 11 demands, losses, damages, liabilities, fines, charges, penalties, 12 orders, judgments and all costs and expenses incurred in connection 13 therewith, including reasonable attorney's fees and costs of defense 14 arising out of the services performed under this Agreement, except to 15 the extent arising from or caused by the negligence or willful 16 misconduct of the City, its officers, agents or employees. 17 E. Insurance. Prior to commencing work hereunder, 18 Come Land shall provide the City with proof of insurance providing and 19 maintaining the coverages and endorsements set forth in the Insurance 20 Schedule attached hereto and incorporated by reference as Exhibit B. 21 Said proof of insurance shall also provide that said policy or policies 22 shall not be canceled or materially reduced in coverage without giving 23 at least thirty (30) days prior written notice to the City. Come Land 24 shall not permit a subcontractor or vendor to perform work on City 25 premises under this Agreement. 26 19. CONFIDENTIAL INFORMATION. 27 A. Access to Confidential Information. City may 28 provide Come Land and /or its subcontractor with, or allow Come Land 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 access to, certain information deemed relevant by City, not available to the public concerning City, or businesses located in City. The information may include company information, taxes, sales, value of assets, or other such information. All such information shall be known as "Confidential Information" and may not be used to circumvent the responsibility of either party to this Agreement. B. No Disclosure. Except as expressly permitted, Come Land and /or its subcontractor shall not disclose, permit the disclosure of, release, disseminate, or transfer, whether orally or by any other means, any part of such Confidential Information to any other person or entity, whether corporate, governmental, or individual, without the express prior written consent of an authorized representative of City. Come Land and /or its subcontractor shall return any written Confidential Information and all copies made of such items to City upon City's written request, but in any event not later than the date that Come Land has performed all services to be performed pursuant to this Agreement. Come Land hereby agrees that such Confidential Information and any documents provided may be used by Come Land and /or its subcontractor only as authorized by City. Come Land's contracts with subcontractors shall include provisions that bind the subcontractors to this non - disclosure requirement. Come Land shall take reasonable measures to avoid any disclosure of any such Confidential Information to any unauthorized person. C. Court Ordered Disclosure. Come Land shall immediately notify City of any court order or subpoena or other directive of a court, administrative agency, quasi- judicial body or arbitration panel requiring disclosure of Confidential Information, and shall cooperate with City's legal counsel in responding to any such 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 • order or subpoena. Come Land may only disclose Confidential Information required to be disclosed pursuant to court order or subpoena after legal counsel has exhausted any lawful and timely appeal or challenge. D. Remedies. In addition to any other remedies that it may have at law or in equity, City shall be entitled to a temporary and permanent injunction by a court of competent jurisdiction against any breach or threatened breach of the Confidential Information provisions of this Agreement. Consultant acknowledges that in case of such breach or threatened breach of said provisions, City would have no adequate remedy at law. 20. Entire Agreement. This Agreement is the entire agreement of the parties. Come Land represents that in entering into this Agreement, it has not relied on any previous representations or understandings of any kind or nature. 21. Benefit of Agreement. This Agreement shall bind and benefit the parties hereto and their heirs, successors, and permitted assigns. 22. Termination. This Agreement may be terminated by the City without cause on thirty (30) days written notice to Come Land. Come Land shall be entitled to the compensation earned by it prior to the date of the termination notice, computed on a pro rata basis up to and including the date of termination, plus any work authorized in the termination notice. Come Land may terminate this Agreement on twenty (20) days written notice to the City if the City fails to pay Come Land's invoice within forty -five (45) days of receipt by City; provided, that the Agreement shall not be terminated if the City issues payment within said twenty -day notice period. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 23. Amendments. Except as may otherwise be specifically provided herein, this Agreement may be modified or amended only by a written, document executed by both Come Land and the City and approved as to form by the City Attorney. 24. Forum Selection. Any action brought relating to this Agreement shall be brought and held exclusively in a State Court in the County of Los Angeles, California. 25. Recitals. All recitals are incorporated by reference. 26. Waiver. Any waiver at any time by either party of its rights with respect to a default under this Agreement, or with respect to any other matters arising in connection with this Agreement, shall not be deemed a waiver with respect to subsequent default or other matter. 27. Attorney's Fees. In the event that it becomes necessary for either party to this Agreement to enforce any of the provisions of this Agreement, the parties agree that a court of competent jurisdiction may determine and fix reasonable attorney's fees to be paid to the successful litigant. 28. Force Majeure. Neither Party shall be considered in to be in default in any of its obligations under this Contract when a failure of performance shall be due to an uncontrollable force. The term "uncontrollable force" shall mean any cause beyond the control of the party affected, including, but not restricted to, flood, earthquake, storm, fire, lightening, epidemic, war, riot, civil disturbance or disobedience, labor dispute, labor material shortage, sabotage, federal, state, or municipal action, statute, ordinance, or regulation, embargoes of the United States Government or any other government, which by exercise of due diligence such party could not 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 reasonably have been expected to avoid and by exercise of due diligence has been unable to overcome. Either party rendered unable to fulfill any of its obligations under this Agreement by reason of an uncontrollable force, shall give written notice within five (5) business days of such fact to the other party and shall exercise due diligence to remove such inability with all reasonable dispatch. IN WITNESS WHEREOF, the parties have caused this Agreement to be executed by and through their authorized officers on the date, month and year first written above. ATTEST: BRUCE V. MALKENHORST, City Clerk APPROVED AS TO FORM: ERIC T. FRESCH, City Attorney By: CITY OF VERNON LEONIS C. MALBURG, Mayor COME LAND MAINTENANCE SERVICE CO., INC. By: Yo-t (N Title: C,1 By: Title: 11PtsiD&/T (14, l EXHIBIT A 1 1 1 1 YOUNG E. KIM SERVICE CONTRACTOR GDMELAND MAINTENANCE COMPANY MAD QUARTER 4917 W. Melrose Ave. Los Andes, CA 90029 (Ten 323. 957. 771512J (Fax1323. 957. 7709 E -mail: youngeidm@aol.cam COMPLETE CCMMERCEAL JANFTOPVALSERVICE (San Fernando Vailey1t24HRS.) 818. 503. 9588 (Orange County /124 HRS.) 714. 563. 2442 nnland224 HRS.) 909. 824. 7825 Come Land Maintenance Co., Inc. aranaoevid & Zezth.thtg Jeeot.o tf 976 Head Quarters 0. C. Office TeL714)583 -2442 (24 Hrs.) T44213) 957 -7715 (24Hrs.)Fax.(213)957 -7789 S. F. Valley Office Te11818)503 -9588 2034 E Lincoln Ave. Su,te.141 Anaheim. CA 92808 4917 W. Melrose Ave., Los Angeles, CA 90029 7721 Atoll Ave„ North Hollywood. CA 91605 BONDED • INSURED • LICENSED +li COME LAND MAINTENANCE CO. sa'io>ac 4 zrzitoi a/ !erut BONDED • INSURED • LICENSED JANITORIAL PROPOSAL Prepared Expressly For: City of Vernon 4305 Santa Fe Avenue Vernon, CA 90058 Tel: (323) 583 -8811 Respectfully Submitted By Young E. Kim June 28, 2004 4917 West Melrose Ave., Los Angeles, California 90029 • Tel.: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 1 CITY COUNCIL LEONIS C. MALBURG Mayor THOMAS. A. YBARRA Mayor Pro -Tem WM. `BILL" DAVIS Councilman H. "LARRY" GONZALES Councilman W. MICHAEL McCORMICK Councilman BRUCE V. MALKENHORST City Administrator /City Clerk Chief Executive Officer of Light & Power FAX: (323) 826 -1438 CITY HALL ERIC T. FRESCH City Attorney FAX: (323) 826 -1439 KEVIN WILSON Director of Community Services & Water FAX: (323) 826 -1435 STEVEN E. PARKER Fire Chief FAX: (323) 826 -1407 4305 SANTA FE AVENUE, VERNON, CALIFORNIA 90058 TELEPHONE (323) 583 -8811 May 25, 2004 CITY OF. VERNON REQUEST FOR PROPOSAL JANITORIAL SERVICES BRUCE W. OLSON Police Chief FAX: (323) 826 -1481 LEWIS J. POZZEBON Director of Environmental Health FAX: (323) 588 -4320 The City of Vernon is seeking proposals and statements of qualifications from qualified firms to r ' provide janitorial services for the City of Vernon. PROPOSAL FORMAT The proposal shall include, at minimum, the following items: • • • • • • Letter of Transmittal. Executive Summary — Limit to two pages. Understanding of, and approach to, the project. Experience with similar projects for the past three years and related references. Qualifications of the firm members and their commitment to the project. A detailed description of the Scope of Work. Proposed schedule. Professional fees in a separate sealed envelope. Insurance: Before the contract is awarded, the City of Vernon will require proof of insurance to be provided, including a standard certificate of insurance, in at least the amounts and coverage indicated 011 the insurance schedule. In addition to the standard certificate of insurance, proof of general and umbrella liability coverage shall also be furnished in the form indicated on the attached insurance schedule. The Work Task Items described in this Request for Proposal are only a guide to the anticipated minimum scope of work. In addition to the above items, the proposal shall include all elements, which can reasonably be anticipated as needed to complete the services. There is no limit to the total number of pages included in your proposal. However, proposals should be as concise as possible while still conveying all required information. The following items address general proposal preparation issues: • The consultant is solely responsible for any costs incurred by responding to this Request for Proposal. • The proposal shall be signed by an official authorized to bind the firm to the Proposal and Contract. • The firm shall comply with all Federal, State and Local regulations governing any aspect of the project, including conflict of interest laws and regulations. • The contractor shall, in all solicitations or advertisements for employees placed by or on behalf of the contractor, state that all qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, ancestry, physical handicap, medical condition, marital status, or sex. • The firm shall cooperate with the City and shall promptly and appropriately respond to feedback made by the City. • All work shall be performed in accordance with usual and customary standards of care for similar work performed. • City action on proposals normally will be taken within 45 days of opening, however, no guarantee or representation is made herein as to the time between the proposal opening and subsequent action. PROPOSAL SELE(;11ON The City reserves the right to accept or reject any and/or all proposals, to waive irregularities and technicalities, and to request resubmission. There is no obligation on the part of the City to award the contract to the lowest bidder and the City reserves the right to award the contract to the most qualified bidder submitting a responsive proposal with a resulting negotiated agreement which is most advantageous and in the best interests of the City. The City shall be the sole judge of the proposal and the resulting negotiated agreement that is in its best interest and its decision shall be final. JOB WALK A Job Walk will be held on Tuesday, June 15, 2004, at 10:00 AM. Please contact Scott Rigg for further details. The proposed fees shall be submitted in a separate sealed envelope and addressed to Samuel Kevin Wilson, 4305 Santa Fe Avenue, Vernon, CA 90058, no later than 2:00 PM, Tuesday, June 29, 2004. sa COME LAND MAINTENANCE CO. C irma4 raGjauic,e, June 28, 2004 City of Vernon 4305 Santa Fe Avenue is Vernon, CA 90058 BONDED • INSURED • LICENSED It is our pleasure to introduce to you Come Land Maintenance Company. We are a professional janitorial/housekeeping and floor care service company under Los Angeles County business permit number 847122 -05 with over 25 years of experience. We are submitting the enclosed materials so that we may be considered for future custodial service contractor for the City of Vernon. We've been involved in servicing custodial services for many independent city facilities such as City of Monterey Park, Inglewood, Stanton, Claremont, City of Azusa, City of Cypress, Bellflower, San Juan Capistrano etc. as well as other commercial buildings with housekeeping/ custodial services are being provided such as Westin South Coast Plaza, Bryman College, CIM Group, Four Points Barcelo Hotel, Hughes Aircraft, Children Institute, State of California Department of General Services, Pepsi Cola, UVP Inc., Aerospace Design Inc., BMG Entertainment Building, Wilshire Medical Carson Building, etc. in southern California last 20 years. Our staff and crew are specially trained to respond to the specific concern and needs of each client. We take pride in our attention to detail. We are eager to have you entrust your facilities to us and allow us to begin demonstrating for you and your co- workers the special kind of work we can do. Thank you for requesting a quotation from Come Land Maintenance Company and look forward to establishing a close and prosperous business relationship with City of Vernon. Resp ; tfully prepared, g m Service Contractor 4917 West Melrose Ave., Los Angeles, California 90029 • Tel.: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 COME LAND MAINTENANCE CO. . siona4je citosva/f BONDED • INSURED • LICENSED ** COMPANY DATA ** 1. FOUNDED : In 1975 by current owner and president, Grace Lee. 2. COMPANY NAME : Come Land Maintenance Company, Inc. 3. BUSINESS ADDRESS 4917 West Melrose Ave., Los Angeles, CA 90029 Tel. (323) 957 -7715 Fax. (323) 957 -7709 4. BUSINESS IDENTIFICATION NUMBERS : Business Permit Number 847122 -05 Federal Identification 95- 4372092 Minority Business Enterprise Number CCA -6589 Dunns # 183410125 5. BUSINESS TYPE : Building Maintenance Company, primary work type is custodial services. Minority owned business. Corporation. 6. HISTORY Over 25 years of experience in janitorial services. 7. Authorized Representative Young E. Kim : Service Contractor 8. COMPANY OBJECTIVE, NUMBER OF EMPLOYEES : Come Land Maintenance Co., Inc. is a California Corporation based in Los Angeles. We have provided building services throughout Southern California business community for past 25 years and look forward to providing continued service for many years to come. The corporation is divided into two service divisions, retail and commerciaL Come Land Maintenance Inc. bonds and insures more than 250 employees. The crews and supervisors take pride in using TOP -OF- THE -LINE products and STATE -OF -THE -ART equipment. Performance is assured by our advanced training program. 9. UNIFORM & BADGE Come Land Maintenance Co., Inc. will be provide all employees, including project manager, and supervisor(s) with uniform and photo-identification badges. 4917 West Melrose Ave., Los Angeles, California 90029 • Tel.: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 PROPOSED BIDDING SCHEDULE CITY OF VERNON CITY HALL AND RELATED FACILITIES FACILITY AREA IN SQUARE FEET MONTHLY COST City Hall Basement 5,250 $ 315 City Hall First Floor 9,800 $Q City Hall Second Floor 27,600 $ /b4 City Hall Third Floor 9,250. $ ; Petrelli. Building 4,105 $ a).64, 4o 'Light and Power 4,590 $ 30.A-0 Trailer —1 660 $ /31 Trailer — 2 660 $ /3.2.. Leonis Building 3,932 $ 3/4, eV $ / Soo Business Development Center — First Floor 20,000 Business Development _ Center — Second Floor 20,000 $ /300 TOTAL COST PER MONTH $ 6988,.o S ttedy: CDA LA/VD N14r,Vt. ee.) /NC. Address: 44/.7 lad . M /XL' 7� / LA en 9017.---1 Signature: MISCELLANEOUS JANITORIAL SERVICES (Not Additional Cost Items) 1) FLOORING: Strip and apply four (4) coats of floor finish to flooring. • r1BM 1: Ceramic Tile: • HEM 2: Vinyl Tile: • HEM 3: Rubber Tile: Cost Per Quarter Per Square Foot: 1 0 . /0 Cost Per Quarter Per Square Foot: Cost Per.Quarter Per Square Foot: 411 0. /0 2) PETRELLI LOADING AREAS: (Includes platforms and docks) • 11 EM 1: Wet mop or scrub platforms and docks and reapply cement sealer to all cement flooring. Cost Per Quarter Per Square Foot: 1J'' ° 3) ENTRANCE AND ELEVATOR RUGS • 11'EM 1: Clean and shampoo entrance and elevator rugs as required to maintain quality standards. This shall be performed not less than six times a year. Cost Bi- Monthly: / f0 4) WINDOWS AND GLASS • 1ThM 1: Exterior Glass: Wash all exterior - building windows leaving no visible streaking. Cost Per Quarter: 1 9C° HEM 2: Interior Glass: Wash all interior - building windows leaving no visible streaking. Cost Per Quarter: # 30 MINI AND VERTICLE BLINDS • ITEM 1: Remove from the building premises all mini and vertical blinds and wash. Blinds shall be returned and hung within 3 working days. Clean tapes and cords. Cost Annually: ‘.# tfr' • ITEM 2: (Every Six Months) Dust or vacuum all blinds at a 6 -month interval from washing cycle. Both sides of blind slats shall be free of dust. Cost Every Six Months: VT CO ° CARPET SHAMPOOING REQUIREMENTS (Bi- Annually) • HEM 1: All carpeted areas in the City Hall, Power Plant offices and RMI building shall be shampooed as per the manufacturers recommended procedures. Cost Per Square Foot: 0 /Z JANITORIAL SERVICES REQUIRED FOR CITY HALL, POWER PLANT, LEONIS BUILDING, TRAILERS 1 & 2, BUSINESS DEVELOPMENT CENTER AND PETRELLI CLEANING WORK AND QUALITY REOUIREMENTS 1. TOILET ROOMS: (Includes private toilet rooms) A. Daily: 1) Sweep and wet mop or scrub floors utilizing a cleaner disinfectant. Sweeping, Wet Mopping Scrubbing: The floors shall be cleaned with a germicidal detergent solution and free of dirt, water streaks, mop marks, string, gum, grease, tar, etc., and present an overall appearance of cleanliness. All surfaces shall be dry and the corners clean. 2) Clean and sanitize all fixtures including metal and chrome surface - water closets, urinals, washbasins, shower stalls, mirrors, waste receptacles, shelving, dispensers and wall surfaces, utilizing a germicidal detergent solution. Fixture Cleaning: All fixtures and metal surfaces (washbasins, urinals, toilets, shower stalls, etc.) shall be clean with an approved germicidal detergent solution; there shall be no dust, spots, stains, rust, green mold, encrustation, or excess moisture. Empty waste receptacles, service/supplies, paper towel, soap, toilet paper and seat cover dispensers. Empty, clean and disinfect sanitary napkin receptacles; replace soiled bags with new ones. Collect soiled bags in separate containers for disposal. Servicing: All supplies shall be provided and waste receptacles shall be emptied and sanitary napkin dispensers emptied, cleaned, disinfected and new bags inserted. Spot -Clean other Surfaces and Dust Horizontal Surfaces. Spot - Cleaning: Smudges, marks or spots shall have been removed without causing unsightly discoloration. Thorough Dusting: There shall be no dust streaks. Corners, crevices, moldings and ledges shall be free of all dust. There shall be no oils, spots or smudges on dusted surfaces caused by dusting tools. When inspected with a flashlight, there shall be few traces of dust on any surface. B. Weekly: Damp Mop and Spray Buff all Resilient Floors. Damp Mopping and Spray Buffing: Floors shall be free of streaks, mop - strand marks and skipped areas. All walls baseboards and other surfaces shall be free of splashings and markings from the equipment. The finished area should have a uniform luster. Damp wipe the full surface area of all stall - partitions, doors, counter tops, shelves, and wastepaper receptacles utilizing a multipurpose germicidal cleaner. i D • • Damp Wiping: All dirt, dust, water stains, spots, streaks, and smudges shall be removed from the surfaces. Prime and Treat Floor Drains: Prime and treat floor drains with and approved liquid enzyme treatment to reduce odors and gas smells. C. Monthly: Damp mop and wax all hard and resilient flooring in remaining room areas. Damp Mopping and Waxing: Damp mop and wax all hard and resilient flooring. The finished area shall have a uniform luster. Walls, baseboards and other surfaces shall be free of residue. Grout Lines: All grout lines shall be free of all stains and discoloration. D. Quarterly: Strip and apply four coats of floor finish to resilient floors. Stripping: All old finish or wax shall have been removed. There shall be no evidence of gum, rust, bums or scuffinarks. There shall be no buildup in corners or crevices. Finishing: Walls, baseboards and other surfaces shall be free of finish residue and marks from the equipment. Floors shall be free of streaks, mop strand marks and skipped areas. 2. ROOM CLEANING: Includes all office areas, file rooms, conference rooms, kitchens, Council Chambers, lounges, health units, and the corridor space adjacent to these areas. A. Daily: 1) Empty wastebaskets and remove trash to designated disposal area. Clean washbasins and mirrors, as necessary; supply paper towels where dispensers are provided. Clean the areas used for the collection of solid wastes. Wash or steam clean all cans used for collection of food remnants, inside and out. No chemicals or cleaners shall be used without the prior written consent of the manager. (Note: Carts and containers used for the collection and/or storage of waste material shall be of noncombustible or flame resistant construction.) Recyclable Waste Collection: All recyclable waste disposed of in designated recycling bins throughout the buildings shall be collected and removed to an area designated by the City. Lunch Rooms: Thoroughly germs -clean lunchroom floors including tables, chairs and counter tops with approved disinfectant. Solid Waste Collection: All solid wastes generated in the building shall be collected and removed to area designated for trash by the City. Porcelain Ware Cleaning: Washbasins shall be clean and bright there shall be no dust, spots, stains, rust, green mold, encrustation, or excess moisture. Damp Wiping'Mirrors: Mirrors shall be clean and free of dirt, dust, streaks and spots. 2) Clean interior of microwaves, sinks, ovens, stoves, refrigerators and coffeepots. 3) Clean both sides of plate glass within the building: Interior Glass Cleaning: Glass shall be clean and free of dirt, dust, streaks, watermarks, sppts and grime and shall not be cloudy. Cleaners shall be non - abrasive and special care shall be taken so that glass treatments (tinting) shall not be scratched. 4) In office areas, file rooms, conference rooms, and lounge areas sweep floors, vacuum carpet and extend the sweep or vacuum to remove obvious dirt from around and under furniture. Remove gum from under desks and workstations. Vacuuming: Carpet surfaces shall be free of obvious dirt, dust and other debris. Note: For the purpose of this contract, whenever the term carpet or carpeting is used, it is intended to include wall -to -wall carpeting as well as room size rugs and area rugs. Sweeping: Floor surfaces shall be free of obvious dirt or debris. 'Sweep with a chemically treated mop. Dusting: Available horizontal surfaces shall be free of obvious dust. Dust all blinds. Dust with a treated dust cloth all horizontal surfaces that are readily available and visibly require dusting. Carpet Spotting: Excessive buildup spillages or crusted material shall have been removed along with spots, smears and stains. There shall be no evidence of fuzzing caused by harsh rubbing or brushing. Cleaned areas shall blend with adjacent areas of carpeting. Spot cleaning shall be done according to manufacture recommendations. Damp mop lounge areas, including kitchens, and spray buff. Damp Mopping and Spray Buffing: Floors shall be free of streaks, mop strand marks and skipped areas. Walls, baseboards and other surfaces shall be free of splashings and•markings from the equipment. The finished area shall have a uniform luster. B. Weekly: 1) In office areas, file rooms, libraries, conference rooms and lounge areas thoroughly dust horizontal surfaces of furniture and all wall surfaces within approximately 70 inches of the floor and vertical surfaces and under surfaces (knee wells, chair rungs, table legs, etc.). Clean glass desktops. Vacuum all carpet. Thorough Dusting: There shall be no dust streaks. Comers, crevices, moldings and ledges shall be free of all dust. There shall be no oils, spots or smudges on dusted surfaces caused by dusting cycle. Damp Wiping (Glass Desk Top): Glass desktops shall be free of dirt, dust, streaks and spots. Thorough Vacuuming: Carpets, including comers, shall be clean and free from dust balls, dirt and other debris; nap on carpets shall lie in one direction upon completion of the vacuuming task. Sweep full floor area. Thorough Sweeping: Floors shall be clean and free of trash and foreign matter. No dirt shall be left in comers, under furniture or behind doors. Spot clean wall surfaces within approximately 70 inches of the floor. Spot Cleaning: Smudges, marks or spots shall have been removed without causing unsightly discoloration. C. Monthly: Damp mop and wax all hard and resilient flooring in remaining room areas: Damp Mopping and Waxing: Damp mop and wax all hard and resilient flooring. The finished area shall have a uniform luster. Walls, baseboards and other surfaces shall be free of residue. Telephones: Germicide all telephones. D. Monthly: In office areas, file rooms, libraries and conference roorns. Damp wipe glass in interior office doors, partitions and bookcases. Interior Glass Cleaning: See quality requirements outlined in room cleaning daily, Section 2. E. Quarterly: Strip and apply four coats of floor finish to all flooring. Stripping: All old finish or wax shall have been removed. There shall be no evidence of gum, rust bums or scuffmarks. • Finishing: Walls, baseboards and other surfaces shall be free of finish residue and marks from equipment, Floors shall-be free of streaks, mop strand marks and skipped areas. The finished area shall have a uniform luster. F. Services to be Performed as Required to Maintain Quality Standards: Wash, damp wipe, or provide plastic liners for wastebaskets to keep them in an acceptable condition. Cleaning Wastebaskets: Wastebaskets shall be free of dust, debris and residue. Plastic liners shall not be tom, wom or contain residue. Wipe down and treat surfaces of wood paneling. Cleaning Wood Paneling. Paneling shall be free of dirt, dust, steaks and spots. 11 3. MAIN ENTRANCES, MAIN LOBBIES AND MAIN CORRIDORS A. Daily: 1) Sweep bare floors and vacuum carpeted floor areas. Clean and polish metal doorknobs, push bars, kick plates, railings and other metal surfaces; clean and polish wood handrails, doors and other wood surfaces; clean spots and marks off walls, dust all surfaces within approximately 70 inches from the floor. Thorough Sweeping: Floors shall be clean and free of trash and foreign matter. No dirt shall be left in corners, under furniture or behind doors. Thorough Vacuuming: Carpets shall be clean and free from dust balls, dirt and other debris; nap on carpets shall lie in one direction upon completion of the vacuuming task. Metal Polishing: Metal surfaces shall be free of smears, stains and finger marks. They shall be clean and bright and polished to a uniform luster. Wood Polishing: Wood surfaces shall be clean and free of smudges and residue. Spot Cleaning: Smudges, marks or spots shall have been removed without causing unsightly discoloration. Thorough Dusting: There shall be no dust streaks. Corners, crevices, moldings and ledges shall be free of all dust. There shall be no oils, spots or smudges on dusted surfaces caused by dusting tools. Telephones: Germacide public telephone. Damp mop and spray buff all hard and resilient floors: Damp Mopping and Spray Buffing: Floors shall be free of streaks, mop strands marks and skipped areas. Walls, baseboards and other surfaces shall be free of splashing and markings from the equipment.: The finished area should have a uniform luster. Clean both sides of entrance door glass and glass surrounding entrance doors within reach. Glass Cleaning: All glass shall be clean and free of dirt, grime, dust, streaks, watermarks and spots and shall not be cloudy. B. Monthly: All grout lines shall be clean and free of stains and discoloration. C. Quarterly: 1) Clean and polish all door thresholds. Cleaning Thresholds: Thresholds shall be clean and free of oil, grease, dirt and grime. Strip and apply four coats of floor finish to all hard and resilient floors. Stripping: All old finish or wax shall have been removed. There shall be no evidence of gum, rust, bums or scuffinarks. Water solutions shall not be used on wood flooring. Note: Additional coats of finish may be required between this frequency in order to meet the quality requirements identified in Main Entrances, daily Sec. 2. Finishing: Walls, baseboards and other surfaces shall be free of finish residue and marks from equipment. Floors shall be free of streaks, mop strand marks and skipped areas. The finished area shall have a uniform luster. 4. STAIRWAYS: A. Three Times Weekly: (Mon- Wed -Fri) Sweep or vacuum stair landings and steps, dust railings, ledges, grilles, fire apparatus, and doors. Sweeping or Vacuuming Stairways: Landings and treads shall be free of dirt, dust, and other loose foreign matter. Dusting: Railings, ledges, grilles, fire apparatus, and doors shall be dust free. B. Monthly: Wet mop or scrub steps, risers and landings; clean glass surfaces and polish bright metal and woodwork. Spot clean walls to a height of approximately 70 inches. Wet Mopping or Scrubbing: Steps, risers and landings shall be clean and free of dirt, water streaks, mop marks, string, gum, grease, tar, etc., and present an overall appearance of cleanliness. All surfaces shall be dry and the comers clean. Cleaning (Glass): Glass shall be clean and free of dirt, dust, streaks and spots. Bright Metal Polishing: Bright metal surfaces shall have a polished and lustrous appearance. Wood Polishing: Surfaces shall be free of dirt, dust, streaks and spots. Spot Cleaning: Smudges, marks, or spots shall have been removed without causing unsightly discoloration. 5. PETRELLI LOADING AREAS: (Includes platforms and docks) A. Daily: Sweep: Sweeping: Loading areas, entrances, steps, porches and stairs shall be clean and free of trash, debris and foreign matter. No dirt shall be left in comers, crevices or where sweepings were picked up. Mop: Mopping: Mop with a chemical cleanser, bringing all surfaces to a uniform luster. I" • Spot Cleaning - Loading areas: Spot Cleaning: Spot clean all spots from cement floors by damp mopping or other means as needed. Empty waste receptacles and reinsert trash liners as needed. B. Quarterly: Wet mop or scrub: Wet Mopping and Scrubbing: Area shall be clean and free of dirt, string, gum, grease, tar, oil spots, etc., and present an overall appearance of cleanliness. All surfaces shall be dry and the comers clean. Strip and reapply cement sealer to all cement flooring. 6. PASSENGER ELEVATORS: A. Daily: Clean all surfaces in the interior of the car, including floor track, and polish bright metal surfaces. Clean exterior surfaces of all doors and frames. Vacuum carpets, damp mop and spray buff resilient floors. Dusting (Interior Elevator Surfaces): All vertical and horizontal surfaces shall be clean and free of dirt and dust. Damp Wiping: Damp wipe interior and exterior elevator surfaces using a multipurpose germicidal cleaner. All surfaces shall be clean and free of forger marks and smudges. Cleaning (Elevator floor track): Floor tracks shall be free and clean of dirt and grime including miscellaneous debris. Bright Metal Polishing: Bright metal surfaces shall have a polished and lustrous appearance. Vacuuming: Elevator carpets shall be free of dustballs, dirt and other debris. Damp Mopping and Spray Buffing: Floors shall be free of streaks, mop strand marks and skipped areas. Walls, baseboards and other surfaces shall be free of splashings and markings from the equipment. The finished area should have a uniform luster. 7. DRINKING FOUNTAINS A. Daily: Clean drinking fountains and replenish paper cups where dispensers are provided. Cleaning Drinking Fountains: The porcelain or stainless steel surfaces shall be clean and bright, and they shall be free of dust, spots, stains and streaks: Drinking fountains shall be kept free of trash, ink, coffee grounds etc. Metal Polishing: Metal surfaces shall have a polished and lustrous appearance. 8. STORAGE SPACE A. Monthly: Sweep the full floor area: Thorough Sweeping: Floors shall be clean and free of trash and foreign matter. No dirt shall be left in comers, under furniture, or behind doors. 9. ENTRANCE AND ELEVATOR RUGS A. Every Two Months: Clean and shampoo entrance and elevator rugs as required to maintain quality standards but not less than six times a year. Shampooing (Entrance and Elevator Rugs): Rugs shall be clean and free of dirt, grime, stains, and excessive buildup and crusted material. • 10. INTERIOR WINDOWS AND GLASS A. Quarterly: Wash interior building windows, including spandrel glass, glass over vestibule doors, and all plate glass around entrances, lobbies and vestibules. Window Washing Washed glass shall be clean and free of dirt, grime, streaks and excessive moisture and shall not be cloudy. Window sashes, sills, woodwork and other surroundings of interior glass shall be wiped "free of drippings and other watermarks. 11. EXTERIOR WINDOWS Exterior windows shall be cleaned in the following months: • May • August • November 12. MINI AND VERTICAL BLINDS A. Annually: 1) Remove from the building premises all mini and vertical blinds and wash. Blinds shall be returned and hung within 3 working days. Clean tapes and cords. Washing: Both sides of blind slats shall be clean and free of dust and water. Dust or vacuum all blinds at a 6 month interval from washing cycle. Dusting: Both sides of blind slats shall be free of dust. 13. HIGH CLEANING A. Monthly: Clean surfaces and objects in the building approximately 70 inches or more from the floor. This includes but is not limited to the wall and ceiling areas, ventilating and air conditioning outlets, transoms, clocks, ceiling moldings, tops of partitions, overhead pipes, wall fans, pictures, plaques, wall or ceiling diffusers, file cases, bookcases, lockers, etc. Damp wipe and dry high surfaces such as transoms, clock glass, picture frames and glass, smudged areas surrounding air grilles, diffusers, etc. Drapes shall be vacuumed in place. High Cleaning: Surfaces shall be clean and free of dust. Where glass is present, both sides shall be clean and free of streaks. 14. MISCELLANEOUS REQUIREMENTS 1) Lights shall be used only in areas where and at the time when work is actually being performed. 2) Mechanical equipment controls for heating, ventilation, and air - conditioning systems will not be adjusted by the workers. 3) Water faucets or valves shall be turned off after the required usage has been accomplished. 4) Windows shall be closed and lights and fans turned off when not in use. 5) Organize and train employees to participate in building fire and civil defense drills. 6) Report fires, hazardous conditions, and items in need of repair to the contracting officer's representative. 15. SPECIAL JOBS/REQUIREMENTS Due to other than normal conditions, (types of traffic flow, materials of construction, priority areas, unusual design features, etc.) the following requirements are designated as special jobs and become a part of contract. Modular and/or Systems Furniture and Upholstered Furniture A. Monthly: Thoroughly vacuum to remove embedded dirt and dust. Thorough Vacuuming: All modular systems and upholstered furniture shall be vacuumed completely to remove all dirt and dust. Spot Cleaning: Check and spot clean all modular desks and upholstered furniture with approved cleaner. All spot cleaning shall be done according to manufacture recommendations. 16. CARPET SHAMPOOING REQUIREMENTS A. Weekly: During the week, check and spot clean, corridors, lobbies, individual areas, conference rooms, and all other carpeted areas on the floors as needed. Spot clean as per manufacture recommendation. B. Bi- Annually: All carpeted areas in the City Hall, Power Plant offices, Leonis building and Petrelli building will be shampooed following the manufacturers recommended procedures. Carpet Shampooing: All carpets shall be clean, free of spots, spillages and removable stains. There shall be no evidence of fuzzing caused by harsh rubbing or brushing. Note: Furnishings moved during the carpet shampoo program will be replaced in their original position. 17. PHYSICAL FITNESS CENTER A. Daily: 1) Empty wastebaskets, and remove trash to designated disposal area. Clean washbasins and mirrors, as necessary. Replenish toilet supplies and provide paper towels for all dispensers provided. Wash cans for collection of food remnants, inside and out and/or provide plastic liners as deemed necessary by the Building Maintenance Foreman. Clean appliances with appropriate cleansers. Solid Trash Collection: All solid wastes generated at the site shall be collected and removed to the dumpster. Clean Appliances: Surface areas of appliances will be cleaned with appropriate cleansers. Surface areas will be grease and dirt free. Appliances will shine, no smears or streaks will be on surfaces. Porcelain.or Stainless Steel Cleaning: Washbasins shall be clean and bright, no dust, spots, stains, green mold, rust, or encrustation and excess moisture. Damp Wiping (Mirrors): Mirrors shall be clean and free of dirt, dust, streaks and spots. Office Furniture: Doorknobs, hardware, etc. shall be cleaned with appropriate cleaner - disinfectant. All wall and door surfaces will be cleaned daily to insure dirt of any kind is removed. Wall Cleaning: Complete and total wall and door cleaning is required on a daily basis to include baseboards. No smudges, grease, dirt, dust, etc. are to be accumulated on the walls surfaces. Only high quality cleaners will be used to accomplish this task. 3) Clean horizontal surfaces including tables, counters, and desk tops. Clean vertical surfaces of cabinets. Dusting: All surfaces shall be free of dust. Furniture surfaces will be dusted (see note), to insure a dust free environment. Vacuum carpet. Vacuuming: Carpet and comers shall be clean and free of dustballs, dirt and other debris; nap on carpet shall lie in one direction upon completion of the vacuuming task. C. Weekly: Thoroughly dust vertical surfaces of furniture, knee wells, chair -rungs, table legs, etc. Thorough Dusting: All surfaces shall be free of dirt and dust. D. Quarterly: High cleaning of surfaces and objects approximately 70 inches or more from the floor. This includes wall and ceiling areas, ventilating and air- conditioning outlets, transcoms, clocks, ceiling molding, tops of partitions, wall fans, pictures, plaques, all furniture and window sills. Damp wipe and dry high surfaces. High Cleaning: Surfaces shall be clean and free of dust, dirt and smudges, etc. 18. GENERAL REQUIREMENTS: The following is anticipated:. The selected janitorial Service Company will bring to our immediate attention all observed/needed maintenance/cleaning, which may be beyond the scope of the contract. City staff will not have to tell the service company when to perform as needed maintenance/cleaning, the service company will anticipate the need and if within the scope of the contract, will perform the needed services. A schedule for monthly and yearly cleaning activities will be provided for the City. The Service Company shall provide a call out list with telephone numbers regularly updated, to handle emergency or unusual janitorial services. The Service Company shall provide a list of all employees and their supervisors, who may work upon these premises. A periodic meeting to review service performance will be conducted. Attendees shall include, the contract administrator, a representative of the Service Company at least one work area manager who is a resident of the affected spaces. The following products will be supplied by the City of Vernon for janitorial use and dispensing: Urinal tabs, paper towels, toilet paper, seat covers, liquid hand soap, trash bags and sanitary napkins. All other products required to perform the janitorial service as outlined shall be supplied by the contractor. Sign in Requirement: A log sheet shall be provided for each facility. All employees assigned by the Contractor to work in each facility shall sign in at the beginning of the work shift and upon leaving that facility. ; 8) Supervision and Inspection: It is mandatory that the Contractor have a night -time supervisor on duty 7 days a week and that a pager is issued to him, and the pager number must be given to the Building Maintenance Foreman or his designate at the start of the contract. Securing of Buildings: During and after janitorial services are performed, the contractor's employees shall enter and leave through only specified locations. Contractor's personnel shall check to be sure all doors and windows are closed and locked, so that the area is left in a secure condition against entry. 10) Uniforms: The Contractor shall provide appropriate work uniforms for all personnel. Uniforms shall be worn at all times while performing work in City facilities. Uniforms shall be Blue "Jumpsuits ". The name of the company and the words "Janitorial Service" in large White letters must appear on the back of jumpsuit. Each employee shall have a picture identification nametag with company name pinned on front of uniform at all times. 11) General Work Provisions: 1) The contractor shall not work or perform any operation during regular business hours unless instructed by management. 2) The contractor shall be required to assign a designated English - speaking foreman as project manager. 3) Contractor shall provide an annual cleaning schedule outlining specific cleaning tasks to be performed. 4) Maintenance crews shall not use any office equipment i.e., phones, fax machines, copiers etc. 12) Reasonable Time Frames are defined as follows: 1) Emergency service notification must be responded to within two hours. 2) Areas impacted and affected by health and safety issues shall be immediately be barricaded to inform the public and City personnel of potential dangers in that area. 3) All other issues will receive written notification ( "Punch List ") giving two (2) working days for completion. If the deficiency is not corrected within the required two -day period, any item that has not been corrected may be completed by the City or by other contractual services and actual costs will be charged to the Contractor without further notification. 13) General Conditions: 1) All damages that, in the City's opinion, are due to the Contractor's operation, shall be repaired at the contractor's expense. The Contractor agrees to perform all work in a manner as to meet all acceptable standards for safe practices during maintenance operations. 3) It shall be the Contractor's responsibility to inspect and identify any practices and conditions that render any portion of the maintained areas unsafe. If any person employed by the Contractor, or any subcontractor, shall fail or refuse to carry out the directions of City management, or in the opinion of management, is incompetent, disorderly, or uses threatening or abusive language to any person on the work site, shall be discharged from the project immediately. 5) The Contractor warrants that in the performance of this Agreement, it shall comply with all Federal, State and local laws and ordinances. The work hours for each area shall be as follows: 1) . 2nd and 3rd Floors: Monday through Thursday 1730 — 0400 hours. 2) 1st and Basement Floors (Monday through Sunday) and Petrelli Building: Monday through Friday 1730 — 0400 hours. 3) Petrelli Loading Dock area: Monday through Friday 0830 -1130 hours. FLOORING SURFACE AREA City Hall Basement: Carpet: 1,000 sq/ft. Ceramic Tile: 350 sq/ft. Vinyl Tile: 3,600 sq/ft. Concrete: 300 sq/ft. City Hall First Floor: Carpet: 5,500 sq/ft. Ceramic Tile: 2,100 sq/ft. Vinyl Tile: 1,600 sq/ft. Rubber Tile: 300 sq /ft. Concrete: 300 sq/ft. City Hall Second Floor: Carpet 17,200 sq /ft. Ceramic Tile: 8,000 sq /ft. Vinyl Tile: 1,800 sq/ft. Rubber Tile: 300 sq /ft. Concrete: 300 sq /ft. City Hall Third Floor: Carpet: 6,000 sq/ft. Ceramic Tile: 450 sq /ft. Vinyl Tile: 2,300 sq/ft. Rubber Tile: 300 sq /ft. Concrete: 200 sq /ft. Petrel li Building: Carpet 1,600 sq /ft. Ceramic Tile: 125 sq /ft. Vinyl Tile: 2,380 sq/ft. Light and Power: Carpet 600 sq /ft. Ceramic Tile: 140 sq /ft. Vinyl Tile: 3,400 sq /ft. Concrete: 450 sq /ft. Trailer —1: Vinyl Tile: 600 sq /ft Trailer — 2: Vinyl Tile: 600 sq /ft Leonis Building: Carpet 3,686 sq/ft Vinyl Tile: 246 sq /ft Business Development Center First Floor: Concrete: 20,000 sq /ft Business Development Center Second Floor: Concrete: 20,000 sq /ft J t ' COME LAND MAINTENANCE CO. etoiuzGoTarzitoi�aGJ BONDED • INSURED • LICENSED IMPLEMENTATION PLAN START UP AND ON GOING MANAGEMENT PLAN I. SCOPE OF WORK A. TWO WEEKS PRIOR TO COMMENCEMENT 1. Review Equipment and Supplies 2. Introduce Contract Manager & On -site supervisor 3. Walk entire facility noting areas need special attention and need improvements 4. Review trash removal procedures including recycling program 5. Organize all equipment and supply storage 6. Set delivery time for supplies and equipment 7. Formulate crew 8. Establish job assignment — Review all work requirements density of building, physical layout, and time constraints. Structures a plan for cleaning the facility, then fits people into the plan by making the most effective assignments possible 9. Set up back up crew — Establish reserved crews who will substitute labor to fulfill contract specification in case of employee absence or emergency nature happen. Maintain a sufficient number of trained staff on company payroll to cover vacations, illness and emergency leave for custodians assigned to the service contract B. ONE WEEK PRIOR TO COMMENCEMENT, MEETING WITH CLIENT. 1. Introduce Come Land Maintenance Staff 2. Receive Floor Plans 3. Review keying and security procedure 4. Reviewing janitorial log book implementation 5. Set up daily, periodic work schedules and inspection schedules 6. Deliver and confirm emergency phone list and customer service guide line. C. COMMENCEMENT DATE 1. Janitorial management staff assembles at building with proper uniforms & badges 2. Preparation for arrival of crew and commencement of cleaning II. SUPERVISORY PLAN A. CONTRACT MANAGER 1. Liaison with facility management and certain individual 2. Provides Quality Control Program 3. Reviews schedules with facility coordinator 4. Report any damage or incident B. ON -SITE SUPERVISOR 1. Administers overall supervision to building janitorial staff 2. Review with crew daily request, complaints and scheduling 3. Responsible for maintaining security and proper cleaning standards 4. Ensures periodic work is accomplished per schedule 4917 West Melrose Ave., Los Angeles, California 90029 • Tel: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 COME LAND MAINTENANCE CO. - "w rerdiorzed utor'rah er ce BONDED • INSURED • LICENSED MANAGEMENT AND SUPERVISION The primary element in the successful performance of contract janitorial service is management and supervision. Top management of Come Land Maintenance Co. rests with Grace Lee, President, who directs the overall operation of the company. Directly under the President, the Operations Manager, who is headquartered at our main office, 4917 W. Melrose Ave., Los Angeles, California, coordinates and directs our field supervisors. The operations manager's primary purpose is to increase the operational effectiveness of all the people under his supervision. He trains and assists his personnel, calls on our customers and assists them with any problems they may have. He is fully responsible for maintaining the quality of service on the various jobs located in his area. During the day he visits and maintains a constant liaison with customer representatives and together they make daytime inspections of their premises. Also, he is in charge of the field supervisors, working at least two evenings a week inspecting their performance and quality of service. The field supervisor works from eleven o'clock in the evening to five o'clock in the morning to handle front line job supervision. On large jobs, these supervisors generally have ten or more hourly workers under them, and are assigned to a building or specific groups of buildings working in liaison with the customer representatives. They report directly to the operations manager. 4917 West Melrose Ave., Los Angeles, California 90029 • Tel.: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 COME LAND MAINTENANCE CO. BONDED • INSURED • LICENSED PERSONNEL PROGRAM Come Land Maintenance Co. has always been highly selective in the hiring of each employee. From the recruitment of a General Manager to the hiring of an office worker or a member of the custodial staff, nothing is ever left to chance. From the time each applicant fills out an employment application to the time of his retirement, a formalized personnel program that is administered by an experienced, college - trained staff. For administrative and supervisory personnel, psychological testing is conducted in order to determine suitability in handling diverse types of situations. Also included is mandatory participation in training programs covering such topics as supervision, safety and modem maintenance techniques. Each of our prospective custodians is required to complete an employment application. Specific personal information is requested to facilitate a thorough investigation of each applicant's work record, health history and abilities. In addition, all applicants are subjected to an extensive three- point background check, including a police check, a fidelity bonding check and a past employment check. Their hiring is contingent on the satisfactory results of these checks. Periodic follow -up interviews, coupled with quarterly performance ratings, afford Come Land Maintenance Co. management the opportunity to appraise and scrutinize each employee's job performance, work attitude and reliability. This program has resulted in low employee turnover and an extremely low accident rate. As a result, we have kept our unemployment and worker's compensation costs to an absolute minimum. These savings are passed on to each of our clients. The result of our personnel program: Significant cost - savings for each of our clients and reassuring knowledge that every Come Land Maintenance Co. employee is an honest, well- trained and reliable professional. All Come Land Maintenance Co. employees undergo an initial probationary period. During this time they are trained in proper cleaning techniques and correct operating procedures for all the equipment and supplies that would be used. At the end of this period they are evaluated on the basis of their reliability, attitude, quality of work and productivity. They become regular employees only if they received satisfactory evaluation in all areas. Come Land Maintenance Co. strongly believes in the necessity of close and thorough supervision. We carefully detail each employee's duties to them, oversee their work, and systematically evaluate them to make certain their work remains up to par. 4917 West Melrose Ave., Los Angeles, California 90029 • Tel.: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 COME LAND MAINTENANCE CO. EMPLOYEE RELATIONS ORIENTATION BONDED • INSURED • LICENSED In a study done by B. S. C. A., our trade association, it was determined that 90% of all employee drop out in the maintenance service industry occurs in the first 90 days after hiring. In fact, a substantial amount of turnover occurred in the first 30 days! The problem appeared to be a failure on the part of the company to sell the job to the new employee. Our orientation programs have four major objectives: 1. Introduce the worker to his job. 2. Provide the necessary job related information and training. 3. Assess and give feedback on his initial performance. 4. Instill the new employee with a sense of company loyalty. Come Land Maintenance Co. believes that thorough employee training on prescribed duties, proper utilization of supplies, equipment, and company policy is essential to the efficient and stable operation of an account. Personal instruction is aided by policy handbooks and instruction manuals to maintain systematic standards 4917 West Melrose Ave., Los Angeles, California 90029 • Tel.: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 COME LAND MAINTENANCE CO. TRAINING PROGRAM All janitors are required to complete a two week comprehensive training program consisting of classroom and hands on training in the following areas: general cleaning, restroom cleaning, floor care and carpet care. BONDED • INSURED • LICENSED The classroom training consists of one week viewing a series of training videos distributed by The Institutional Technology Center at the University of Kansas. After viewing these videos all janitors must pass a written exam with a minimum score of eighty percent before advancing to practical field training. After a janitor has passed the written exam he is placed on a site to work along side a supervisor for one week. After the hands -on training is completed, the janitor is reevaluated. If his work is satisfactory, he is placed on a permanent assignment. We also provide on -going training quarterly, as the techniques and technology in this industry are always changing. 4917 West Melrose Ave., Los Angeles, California 90029 • Tel.: (323) 957 -7715 (24Hrs.) Fax.: (323) 957- 7709'" COME LAND MAINTENANCE CO. e sionuzGG ev ifor eriJeruic,e, TRAINING PROGRAM OUTLINE I. TOOLS AND EQUIPMENT Safety Procedures- protecting self & others Regular preventive maintenance Equipment maintenance Proper usage of equipment & tools Protecting walls and furnishings II. CHEMICALS Safety and handling General property of the chemicals Handling specific chemicals Proper mixtures and usage of cleaning chemicals Proper storage of chemicals used How to read MSDS . GENERAL CLEANING Systems: Different conditions of cleaning areas Office cleaning Glass cleaning Restroom cleaning and disinfecting Carpet spotting procedures Tile floor cleaning & care Clean -room classifications and cleaning procedures Manufacturing area Air vent- cleaning procedures Irregular conditions and special challenges IV. RESTROOM CLEANING Hospital regulations and their procedures Inspection and preventative methods Proper mixtures and usage of disinfectants Chrome/stainless steel and fixtures cleaning Brass and fixtures/hardware cleaning Water stain removal methods General tile cleaning Tile grout care BONDED • INSURED • LICENSED 4917 West Melrose Ave., Los Angeles, California 90029 • Tel.: (323) 957 -7715 (24Hrs.) Fax.: [323) 957 -7709 COME LAND MAINTENANCE CO. Yrojessialtdc*zizona fePoice BONDED • INSURED • LICENSED TRAINING PROGRAM OUTLINE(Continued) V. GENERAL FLOOR CARE Neglect can make maintenance and replacement very expensive. Wrong methods of maintenance can ruin floors within a week or a month. Improper and inadequate cleaning tools, even in the lands of experts, cannot provide the measure of cleanliness, protection, and attractiveness that is so desirable. VI. CARPET CARE Carpet cleaning chemical usage Spot testing and removal Shampoo methods Bonnet shampoo Steam shampoo Dry- -Chem method Carpet restorations Interim care Minor restoration Major restoration Water damage restoration VII. HARD TILE FLOOR CARE Different types of hard floors Determining proper types and usage's of floor finish Strip and re- finish Scrub and re -finish High speeds buff and re- finish Marble floor care Bare concrete sealing methods General maintenance of file floors 4917 West Melrose Ave., Los Angeles, California 90029 • Tel.: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 COME LAND MAINTENANCE CO. Ypecessiorl.alga u&iyiti leruice BONDED • INSURED • LICENSED Custodial / Janitorial Video Training Program All janitors are required to complete a two week comprehensive viewing of series of training videos in order to serve the customer with consistency of performance and dependability. These are some of our series of training video lists. • 15006 OSHA's New Hazardous Energy Source Meets OSHA's training requirements for affected and authorized employees. This program is extremely helpful in training employees working with or around any type of machinery or equipment. (10 min.) • 15007 Sanitation and Cleanliness in Food Service Establishments Explains sanitation and cleaning procedures, safety, and necessary information to improve cleaning and sanitizing in food service areas. (12 min.) • 15008 Cleaning and Polishing Floors Without Slips and Falls Designed to improve floor surface appearance and reducing the possibility of slips and falls. Slips and falls are costly accidents. This video trains janitors and custodians in reducing slips and falls. (16 min.) • 15009 Accident Causes and Prevention This single cause of most accidents and injuries is unsafe acts of employees. This program explains unsafe acts and behaviors, how employees can take the responsibility for their own actions, thereby eliminating of all accidents and injuries. (11 min.) • 15010 Electrical Safety for Janitors and Custodians Individuals working in the custodian and janitorial industries are exposed to electricity. Electrical equipment, water, and chemicals are ingredients for a serious injury or fatality. This program explains electrical safety and how employees can reduce the risk of injury. (12 min.) 4917 West Melrose Ave., Los Angeles, California 90029 • Tel.: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 COME LAND MAINTENANCE CO. g_Vss-o- ur.lyein to >adja nice TRAINEE: JOB TRAINING REPORT BONDED • INSURED • LICENSED TRAINING PERIOD: LOCATION: JOB DESCRIPTION RECORD S4 } @ "•„ .sP,.f.•IE�t,A3i: . ..L,.A. fi'S#;: *?+4' < ! 4 wA,TTENDANCE 4vi t,...•5e 1. Empty waste basket - replace liner. 2. Dust furniture and equipment. 3. Clean and polish desk tops. , 4. Dust baseboard, window sill, ledge etc. 5. Spot clean woodwork and pained surface. 6. Vacuumend spot clean rug. 7. Wash door glass and partition glass. 8. Sweep and dust mop hard surface floor. 9. Clean and polish metal and stainless steel. 10.Sweep concrete floor with sweeping compound. 11.High dusting- ceiling vent, picture frame. - w. proof. .3: di {:.Fn v4::..3•� .•.iS..41 .!..:'•' R...:. ,, T .1•.•• f..-.% }•"':•"•: •:., • +Y¢. yF. } ,h ; '.1 '�:''• 1. Wet -mop floor with germicidal cleaner. 2. Cleaning commodes and toilet seat. 3. Clean and polish fixtures, sink, mirror. 4. Replenish soap, tissue, towel and seatcover. 5. Disinfect and deodorize. A . } ,, ,...,° y y ` K y'{ tY s .{Xy : x h !y , ,{$h� h -0. 4 '„'S'S,. Yl�i IIIIWII :'�1Yi1MlM'V.�l�l' ".. 1 ••••5 :•• _' ••� ••• •• .:. / :.......F.•:'•i n ::.�.�••''• •.5{�v.F.: :.\ �.i +.. d •'' �. 41AY . 1,, . ': h' y, . 1. Machine scrub and apply floor finish. V11'L�'�' 2. Buffing- maintain floor attractive. 3. Strip and wax, degresing cement floor. 4. Remove carpet spots, shampoo carpet. ..' '+.•.n Es: Y JS •. S +tiM34o „5n 4 ... �• ZH. ;w i.. ,. % F y� •. Y• 4 4 0„1- W ... .... . , . =:.•:, 1. Floor machine, Buffing machine. 2. Automatic floor scrubber. 3. Parking lot sweeper. 1. Safety rules, company rules, video tape. 2. Parking lot scrub and sweep. 3. Window washing. INSTRUCTOR NAME AND SIGNATURE: 4917 West Melrose Ave., Los Angeles, California 90029 • Tel.: (323] 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 COME LAND MAINTENANCE CO. "ON GOING" EMPLOYEE TRAINING RECORD !NAME: BONDED • INSURED • LICENSED STARTING DATE: (DATE HOURS TRAINING COURSES SAFETY SECURITY ,E LS & (CHEMICALS 'GENERAL FLOOR �DISINFECTINGCLEA G CARE CA E 4917 West Melrose Ave., Los Angeles, California 90029 • Tel.: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 COME LAND MAINTENANCE CO. �� rionat zz ton /f rye, WORKING RULES BONDED • INSURED • LICENSED 1. All employees must put the full- specified time on their jobs. Unless permission is granted, work must be done on the designated day and hours. 2. If any employee is unable to report for work, the supervisor must be notified as soon as possible. Failure to report an absence is grounds for dismissal. 3. No one will be permitted to assist with any work that is not employed by Come Land Maintenance Co. This means no employee is allowed to bring outsiders onto the job premises, unless they are authorized by Come Land Maintenance Co. and on the payroll. Due to security reasons, violation of this rule will result in immediate dismissal. 4. The use of alcoholic beverages or being under the influence of alcohol or other substances when reporting for work or during work is strictly prohibited and is grounds for immediate dismissal. 5. No client's equipment is to be used. This includes telephones, radios, office equipment, etc. 6. If the employee encounters any unusual situation, during his assignment, such as unlocked doors, safe door open, money left out, or indication that an unauthorized person has been on the premises, the field supervisor must be notified immediately. 7. Upon completion of each area, recheck to see that everything is in place and only designated lights left on. Lock all doors except those specified to remain open. After locking, recheck each door to verify it is locked. 8. Always adhere to designated "no smoking" areas, which is usually the whole building. 9. Report any damage or breakage regardless of the cause immediately to the field supervisor. 10. Never remove anything from the premises where you are working, even if it is believed to be of no value and should be discarded. Articles of value such as watches, money, etc., that seem misplaced should be given to the supervisor and noted where it was found. 11.Do not stand on any furniture such as desktops, chairs, file cabinets, etc. Be careful when vacuuming, sweeping or dust mopping so as not to mark desks, baseboards, wood paneling and do not allow broom or mop handles to bump walls or ceilings. 4917 West Melrose Ave., Los Angeles, California 90029 • Tel.: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 COME LAND MAINTENANCE CO. Ypecessiorialyanitepoice, Continued.... BONDED • INSURED • LICENSED 12. Replace all electric plugs disconnected for cleaning. Do not at any time unplug Teletype machines or tum off electric clocks, computers or refrigerators. 13. Always use good judgement when throwing away or removing articles of waste from the premise. Sometimes important records are put on or in baskets or placed on the floor. If there are any doubts about this, finds out first otherwise leave it. 14. If required to sign in or out of a facility, all employees must sign for themselves. 15. All Come Land Maintenance Co. personnel will be uniformed and will have a personal ID card. 4917 West Melrose Ave., Los Angeles, California 90029 • Tel: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 COME LAND MAINTENANCE CO. YrojleavamcdAnitopeafepoico BONDED • INSURED • LICENSED WIELD SUPERVISOR DUTIES 1. Reports to the Building Manager daily to pick up work orders and assignments. 2. Checks with any designated Department Heads at least once a week. 3. With the approval of the Building Manger, hires replacements as needed, where the initial interviewing, screening and approval is done by the Come Land Maintenance Co. Operations Manager. 4. Responsible for implementing and directing training programs for all housekeeping personnel. 5. Responsible for the care and use of all equipment, tools and materials. Ensures that adequate supplies are available. With the approval of the Building Manager, conducts testing of new items and supplies for possible improvement of the services. 6. Keeps records such as time sheets, vacation schedules, utility work logs, etc., in conjunction with the requirements of the Building Manager. Verifies all records with the Building Manager. 7. Keeps in personal contact with the workers by regular and continual tours through the building. 8. Submits to the Building Manager a weekly inspection summary of the job performance on all stations. 9. Reports faulty fixtures or other adverse building conditions to the Building Manager. 10. Responsible for scheduling and frequency of all utility and tag work and allocates manpower to the foreman on a priority basis. 11. Always seeking to improve procedures and maintain efficiency and morale. 12. The field supervisor is responsible for these reports: ✓ Daily activity and manpower report. ✓ Completion of a daily work order report. ✓ Weekly activity report. ✓ Monthly progress report. ✓ Bi- monthly foreman performance review report ✓ Weekly new -hired personnel evaluation report. 4917 West Melrose Ave., Los Angeles, California 90029 • Tel.: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 COME LAND MAINTENANCE CO. - -��sPyartitonGJerorce WORKING FOREMAN DUTIES BONDED • INSURED • LICENSED 1. Reports to the building Manager and the Come Land Maintenance Co. supervisor at the start of a shift. He receives instructions and reviews the shift's delegation of task details. 2. Responsible for assigning, routing, supervision and follow -up of special crews performing utility work, which can include such tasks as, waxing, window cleaning, etc. 3. Responsible for carrying out the training program of special crewmembers. 4. Conducts training and instruction of Matron and porters. 5. Responsible for the care and use of all equipment, tools and materials. Ensures that all necessary materials and equipment are readily available. With the approval of the Building Manager conducts testing of new items and supplies for possible improvement of the service. 6. Spot checks crews and makes necessary corrections to their work methods. 7. Directly supervises any special work orders. In particular, he conducts lead work with the foreman to get the work done properly and on schedule. 8. Keeps in personal contact with the on -going work with numerous unscheduled tours throughout the building. 9. Submits to the Building Manager a weekly inspection summary of the job performance for each station. 10. Strives to improve procedures and maintain efficiency and morale. 11. Confers with the Come Land Maintenance Co. Operations Manager at the end of his p.m. shift, with the complete cleaning work orders. Completes the following reports: ✓ Daily Activity and Manpower Report ✓ Work Orders Completed Report 4917 West Melrose Ave., Los Angeles, California 90029 • Tel.: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 COME LAND MAINTENANCE CO. '' ' onaLG'c zuto>y Jjouice QUALITY CONTROL PROGRAM BONDED • INSURED • LICENSED Come Land Maintenance Co. will establish a complete quality control program to assure that all the requirements of each contract are being fulfilled. The program shall include, but not be limited to the following: 1. An inspection system of all the services stated in the cleaning requirements. 2. A checklist used in inspecting contact performance during regularly scheduled or an unscheduled inspections. 3. The name of the individual who will perform the inspection. 4. The checklist shall include every area of the operation serviced by Come Land Maintenance Co. as well as every task required to be performed. 5. A system for identifying and correcting deficiencies in the quality of service before the level of performance becomes unacceptable. QUALITY CONTROL OBJECTIVES The primary objectives of this Quality Control Program are as follows: To provide a measure which will indicate the level of quality and degree of janitorial proficiency. To provide feedback in order to allow the necessary corrective action before it can become serious. To provide such a measure on a continuing basis as a vital ongoing management control. To provide quality assurance upon implementation of systems and workload revisions. To eliminate guesswork in determining the overall cleanliness on an area. To be able to document on a continuing basis, past performance, which is so vital in our industry. To provide a positive attitude for customer relations and communication. 4917 West Melrose Ave., Los Angeles, California 90029 • Tel: (323)957 -7715 (24Hrs.) Fax.: (323) 957 -7709 COME LAND MAINTENANCE CO. ivo les ionac, 'n torta/frui BONDED • INSURED • LICENSED QUALITY CONTROL PROCEDURE Observing and rating represents the most important single function in the Quality Control Plan. General Procedure: 1. Select the buildings to be inspected each week (1/4 of the total). 2. Select days of the week and time of the day to make the inspection. 3. Observe and rate each factor that applies on the checklist. 4. Observe and rate the immediate prevailing condition. 5. Support all poor ratings with appropriate comments. 4917 West Melrose Ave., Los Angeles, California 90029 • Tel.: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 COME LAND MAINTENANCE CO. Yrojetathiza4Anz49/ z/J;roka BONDED • INSURED • LICENSED QUALITY CONTROL FORMS The Quality Control Inspection Form grades the cleanliness of each major category by element (floors, walls, etc.). The total rating per category, therefore, reflects total cleanliness for that given area - i.e., (office area, restrooms, corridors, etc.). Each area element is rated "Good "Satisfactory", or "Unsatisfactory". The number has been predetermined and you simply enter this number under the column labeled Element Score. After entering each element score, the sum is entered under Area Score, thus giving the total quality level for the category. At the end of each control period, the control index is calculated. Separate indices will be computed for each category of control as well as a single index for the overall control. All inspection form sheets should be recorded and posted to the Account Performance Yearly Record Sheet in order to illustrate trends, period to period. A sample control chart, (Yearly Record) is attached. Initially, the inspector fills in the information at the top of the form. Each element that is inspected is subjectively rated as "Good", "Satisfactory", "Unsatisfactory". , or Unsatisfactory .However, the form uses a numeric points system to represent these ratings. Thus, all elements of an inspection can be summed up to give a quantified rating of a maintenance job. The inspector determines the category of the area to be inspected. and proceeds to rate each element of the area by circling the form's point rating as described above. This is the only subjective decision made in the rating process. The amounts of points allowed are dictated by the system. Once all defects have been noted and points entered, the numbers are added and placed in the area score square. The inspector follows the same procedure again for all remaining categories of the particular job. The total score is then derived by adding up all the numbers in the area score column which is entered at the bottom of the sheet in the box provided. At the end of the control period, the check sheets will be reviewed for evaluation of negative ratings. The overall quality control is elaborated on the Monthly Performance Report. This complete building report indicates the overall quality. It is compiled from all the individual inspection reports for each area. Average values for each component of the job are derived from this report. If for any reason the area being inspected does not have one of the elements listed, it is mandatory that the rater enters the score into the "good" column. Failure to enter the highest possible score for missing elements will result in erroneous ratings. The various forms are shown on the next pages. 4917 West Melrose Ave., Los Angeles, California 90029 • Tel.: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 COME LAND MAINTENANCE CO. S sio /za4 arzitoi cfe vice BONDED • INSURED • LICENSED CUSTODIAL AREA SANITATION REPORT Maintenance Inspector: DI Dirty DU - Dusty S - Smeared/Stained L - Littered KEYS WX - Needs Wax CW - Cobwebs 0 - Organization R - Repair Needed Date of Inspection: WA - Needs Washing SV - Service Needed / - Acceptable ITEM I AREA KEY J ITEM 1 AREA J KEY • Mirrors • Door Glass • Shelves • Tables • Furniture • Book Cases • Equipment • Desks • Waste Cans • Desk Lamps • Floors • Ash Trays • Radiators • Telephones • Window Ledges • Chairs • Wood Trim • File Cabinets • Baseboards { • Steps/stairs • Drinking Fountains/Coolers • Handrails • Bulletin Boards • Pipes/ducts COMMENTS: 4917 West Melrose Ave., Los Angeles, California 90029 • Tel: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 COME LAND MAINTENANCE CO. _ ioaur/G��Cr zitoiv it erurce BONDED • INSURED • LICENSED WEEKLY INSPECTION REPORT - COMMON AREAS Maintenance Inspector: Date of Inspection: AREA POOR FAIR GOOD EXCELENT REMARKS FOLLOW UP • Lobby Area Glass, Metal Surfaces • Floor Appearance • Sweeping, Vacuuming • Comers • Dusting • Spot Cleaning • Fixtures • Water Fountains/Coolers • Walls, Doors • Floors, Carpet • Lights • Stairwells, Rails, Walls • Steps, Landings • High Dusting • Outside of Building, Sidewalks • Steps • Landings • Planter Area • Parking Lot • Rubbish Container • Janitorial Closet 4917 West Melrose Ave., Los Angeles, California 90029 • Tel.: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 COME LAND MAINTENANCE CO. BONDED • INSURED • LICENSED ,SITPFRVISOR'S CHFCKLJST AND REPORT Building: Date of Inspection: Location: Janitor: ITEM GOOD FAIR POOR • Floors - Look in corners & behind doors • Furniture - Desks, chairs, tables • Heat/Air Vents • Baseboard moldings • Window sills • Partitions - Inspect sides and tops • Supply closets • Wall spotting • Lobbies, hallways • Restrooms - Floors • Bowls - Look at base • Seats - Top and bottom • Towel dispensers - Look at tops • Soap dispensers • Sanitary napkin dispensers • Tiled walls • Mirrors • Partitions - Tops • All disposal cans • Water coolers 4917 West Melrose Ave., Los Angeles, California 90029 • Tel.: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 COME LAND MAINTENANCE CO. feseioaur/ i iaGJe.vece, BONDED • INSURED • LICENSED RF,STROOM MAINTENANCE - SENIOR MANAGEMENT CHECKLIST AREA CHECKED GOOD FAIR POOR I COMMENTS • Trash containers • Ceilings • Walls • Floors • Towel dispensers • Napkin dispensers • Soap dispensers • Tissue dispensers • Wash basins • Counters • Mirrors • Toilets • Urinals • Ashtrays • Floor area • Partitions • Air flow • Lighting Date: Time: 4917 West Melrose Ave., Los Angeles, California 90029 • Tel: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 COME LAND MAINTENANCE CO. .esthizaG fa atPriaGJe/ BONDED • INSURED • LICENSED PERSONNEL AND SECURITY (BADGES & UNIFORMS) Come Land Maintenance Company will have all employees working in your facility in uniform. This includes shirts and picture identification. We are an independent contractor and all personnel employed by our company for your facility will be Come Land Maintenance Company employees. Our employees are screened for ability and moral character. We will however at your request, remove any employee from your facility that you are uncomfortable with. The work in your facility shall be performed only by permanent employees of Come Land Maintenance Company, carrying picture I.D. badges and only during specified working hours. Our employees shall be instructed as to your security procedures and will comply with them. Keys that are issued to your facility for our use shall be accounted for at all times. PROPOSAL TO PERFORM CUSTODIAL SERVICES Come Land Maintenance Company proposes to perform the custodial services as set forth. Having visited your facility, we have analyzed the specification and propose the following details. Our company fully intends to maintain and enhance the level of quality and cleanliness that is expected, which you deserve. We shall give ourselves enough lead time to order and deliver the tools, equipment and supplies which are needed for your facility so that we can be fully operational when our employees report for work. Additional supervision shall be in place to assure your satisfaction for a smooth transition of our service into an efficient operation. Come Land Maintenance Company is an Equal Opportunity Employer. 4917 West Melrose Ave., Los Angeles, California 90029 • Tel: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 COME LAND MAINTENANCE CO. BONDED • INSURED • LICENSED CHILD CARE POLICY Come Land Maintenance Company has long ago recognized the need for its employees to, at all times, be assured that minor children under their care are provided attention while parents are at the job sites. Whereas janitorial services are often night time or part-time work shifts, most clients and insurers prohibit minors from working or being on site during those hours. Since it is in the best interest of Come Land Maintenance Company to provide_a healthy working atmosphere for its people, operations management personnel, all project managers and supervisors are to maintain at least one referral phone number for child care referral services, such as babysitting, either through an outside agency or person, or if possible, from someone associated with people working at Come Land Maintenance company. Work schedules are to be rearranged on request, to accommodate emergency situations, such as illnesses, that may arise and in no even, shall such emergencies be used as ground for termination of employment. Maternity leaves are to be allowed for either involved person who can specify a reasonable time from a return to work subsequent to rearranging their living arrangements to accommodate the newborn. A similar leave request to accommodate crises involving minor children, is to be recognized as necessary, in individual cases, and on the same basis as an unpaid maternity leave. Minor children are, at any rate, not permitted at Come Land Maintenance Company's job sites, except as allowed under applicable statues involving minor children. 4917 West Melrose Ave., Los Angeles, California 90029 • Tel: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 COME LAND MAINTENANCE CO. _0 'si,°'urLc t. to> cfavice: BONDED • INSURED • LICENSED CHILD CARE POLICY Come Land Maintenance Company has long ago recognized the need for its employees to, at all times, be assured that minor children under their care are provided attention while parents are at the job sites. Whereas janitorial services are often night time or part-time work shifts, most clients and insurers prohibit minors from working or being on site during those hours. Since it is in the best interest of Come Land Maintenance Company to provide_a healthy working atmosphere for its people, operations management personnel, all project managers and supervisors are to maintain at least one referral phone number for child care referral services, such as babysitting, either through an outside agency or person, or if possible, from someone associated with people working at Come Land Maintenance company.. Work schedules are to be rearranged on request, to accommodate emergency situations, such as illnesses, that may arise and in no even, shall such emergencies be used as ground for termination of employment. Matemity leaves are to be allowed for either involved person who can specify a reasonable time from a return to work subsequent to rearranging their living arrangements to accommodate the newborn. A similar leave request to accommodate crises involving minor children, is to be recognized as necessary, in individual cases, and on the same basis as an unpaid maternity leave. Minor children are, at any rate, not permitted at Come Land Maintenance Company's job sites, except as allowed under applicable statues involving minor children. 4917 West Melrose Ave., Los Angeles, California 90029 • Tel: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 COME LAND MAINTENANCE CO. fepoice BONDED • INSURED • LICENSED " QUALITY EXPERTS — SERVICE QUALITY " Our sales and management concepts completely commit all available resources to our client's facilities. The following Come Land principles are applied in every aspect of our operations. • Reliability: Consistency of performance and dependability. Many of the factors promoting reliability are common to overall success. We employ back up systems and personnel to insure that an adequate supply of workers are available to complete the job. • Responsiveness: Willingness and readiness to perform services. Our managers, supervisors and all personnel are encouraged to work under a " Soul of Service ". We understand that our customers would not need our service, if they never had problems. We teach our personnel to understand and appreciate the term " Job Security". • Understanding: Knowing the customer's needs and requirements. We know how to listen at all times under any situation. • Competence: Knowledge to perform. Our management team benefits from some of the most knowledgeable resources in the business. Our cleaning experience is unsurpassed! We are confident that there is no cleaning situation that we cannot manage. • Access: Approachability and ease of access to management. As owner and managers interact daily with customers and operations, phone calls are returned A.S.A.P. • Communication: Providing the customer with effective information. We retrieve a huge amount of information from our operations' personnel. We have a number of effective means for passing this information on to our customers. • Courtesy: Friendliness of personnel and ownership. Knowing how to handle complaints, we find answers, not excuses. We strive to be " peacemakers not troublemakers ". • Credibility: Trust and personal characteristics of personnel. We have experienced recruiters who ask pertinent questions, check references, and conduct background checks on all new hires. • Security: Safety, financial security, and confidentiality. " We do what we say!" 4917 West Melrose Ave., Los Angeles, California 90029 • Tel: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 COME LAND MAINTENANCE CO. - ssio/uzi rz�toria/Jer othe, OUR COMMITMENT TO ALL OUR CLIENTS BONDED • INSURED • LICENSED The main focus of our cleaning program in your facility will be to establish an obvious consistency in high- performance cleaning. You will quickly find our people to be hard working, efficient, energy - conscious, security - minded and honest. We Guarantee it!! Once you have entrusted your facility to us, we will utilize our expertise and experience to keep y o u r daily "Involvement" with us to a n absolute minimum. Y o u can count on it ! ! DAY IN & DAY OUT, WE'LL BE MONITORING OUR PERFORMANCE !!! = Periodic unscheduled daytime walk- through of your entire facility will be done, in addition to on- going, regular visits by our Field Supervisor or Operation Manager. Throughout our contract period, this type of "Self- appraisal" will lead to a consistently superior performance on our part and eliminate the need for any regular involvement (i.e. phone calls, meetings, etc.) on your part. If you have any questions concerning any part of our operations, please do call. We are more than willing to explain in detail any aspect of our service. We are ready and eager to place one of our best "Come Land Maintenance Co." cleaning teams into your facility. 4917 West Melrose Ave., Los Angeles, California 90029 • Tel.: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 COME LAND MAINTENANCE CO. er ceesfrioned a zitotiaGt e/vice/ BONDED • INSURED • LICENSED CUSTOMER SERVICE For your convenience, we have established a separate private phone number direct to our Customer Service Department. If you need to know any information, need to schedule special service, or have any questions, we encourage you to use this number. * * * * * * * * * * * * ** *(323) 957 -7715 OR (714) 563- 2442 * * * * * * * * * * * * * * ** CUSTOMER SERVICE DIRECT TELEPHONE NUMBER Emergencies: After business hours and on weekends a professional answering service will answer your calls and contact the right personnel. This number is always staffed. We are Committed to providing you with a helpful and good Customer Service Department because we value your business. COMMUNICATIONS One of the most common and frequent complaints in our industry is lack of communication. COME LAND MAINTENANCE has studied this issue and developed several methods of communications. A. Our operations department personnel and supervisors are bi- lingual for your convenience. B. We maintain a log book at your designated area, in which you may leave correspondence for the cleaning staff. Each entry will be initialed and the book will be checked every day for any special instructions or requests. C. In order to find out how service is being performed, our customer service representative will make monthly calls. D. Customer service phone line is open 24 hours 7 days. E. Personnel carry pagers and are equipped with cellular phones. F. Monthly written reports and physical inspections are maintained on your account. 4917 West Melrose Ave., Los Angeles, California 90029 • Tel: (323)957 -7715 (24Hrs.) Fax.: (323) 957 -7709 COME LAND MAINTENANCE CO. 2 0 J EMERGENCY SERVICE BONDED • INSURED • LICENSED In the event an emergency at your location should occur (flood, fire, property damage, etc.) Requiring clean — up or other tasks, Come Land Maintenance Co., Inc. has personnel available 24 hours a day, seven days a week, at your direction, for a specified rate per man -hour. After Business hour and on weekends, you can call and contact right personnel at following numbers. Contact Person Telephone Number Pager Number 24 hr. Switch Board (323)957 -7715 Response all paging within 10 Minutes William Lee (323)957 -7715 (323)433 -8183 Jorge Carpio (323)957 -7715 (323)821 -0230 Linda Yu (323)957 -7715 (213)433 -5509 Steve Im (323)957 -7715 (310)582 -0926 Luciano Jung (323)957 -7715 (323)997 -5947 Response Time Response time for work requirements in dependent upon work priority and shall be in accordance with the following standards. Urgent work Normal Working Hours: Come Land available personnel to take action at the urgent, emergency work site within one (1) hour following notification by Municipal Court official. After Working Hours: Within two (2) hours. Emergency Work Type of Emergency Response Time Equipment Available Available Crew Size Person to Contact Pager Number Flood :water 1.5 hours Truck mount 15 Robert Sung 323-957 - Damage extraction 7715 Fire : 2 hours All required 15 William Lee 323 -433- Property equipment 8183 Damage Event Clean 1 hour All required 20 Jack Lee 323-957 - -Up Equipment 7715 Routine 1 hour All required 30 Luciano 323 -957- Work Equipment 7715 4917 West Melrose Ave., Los Angeles, California 90029 • Tel.: (323) 957 -7715 (24Hrs.) Fax.: [323) 957 -7709 COME LAND MAINTENANCE CO. a BONDED • INSURED • LICENSED FOLLOW -UP PROCEDURE 1. The project Manager will refer to previous inspections and requirements in order to make out a work instruction (Daily Memo) 2. Supervisors will then proceed to make all necessary performance. After completion of the work, supervisor will report back to the Project Manager. 3. The Quality Control manager will reconfirm the accomplishments of the work and determine wether or not further action is necessary. Proiect Manager (Contract Manager) The Project Manager will provide access to and interaction with the client at all time. He shall provide overall management and coordination of all aspects of contract requirements. He will also consort with the clients for a monthly work performance evaluation report and submit it to the General Manager. Quality Control The Quality Control Manager will randomly inspect the premises weekly or monthly. In addition, he will make monthly work performance evaluation report and submit it to the Project Manager and General Manager. Supervisor The supervisor will check the working condition and follow -up items and confirm daily memos and submit to the Project Manager. Daily Meeting At 4:OOpm daily, General Manager will conduct a 30 minute meeting with Project Manager, Q.C. Manager and Supervisors for the purpose of discussing and confirming client's requirements, daily memos, inspections reports, follow -up items, etc. 4917 West Melrose Ave., Los Angeles, California 90029 • Tel: (323) 957 -7715 (24Hrs.) Fax.: (323) 957-7709 COME LAND MAINTENANCE CO. Yjr,SStotza/ Tarutorurte/ teruise CLIENTS FOLLOW -UP PROCEDURE BONDED • INSURED • LICENSED DAILY REPORT CONFIRM MEMOS BY SUPERVISOR PROJECT MANAGER DAILY MEETING SCHEDULES REQUIREMENTS &MATERIAL QUALITY CONTROL 24hrs EMERGENCY SERVICE FOLLOW -UPS Q.C. INSPECTIONS WORK ORDERS SUPERVISOR FOLLOW -UP TRAINING PROGRAM 4917 West Melrose Ave., Los Angeles, California 90029 • Tel.: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 COME LAND MAINTENANCE CO. c onnLcA raGJerurce BONDED • INSURED • LICENSED SPECIAL PROCEDURES 1. Turn off all designated lights. 2. Report any damage, breakage and plumbing problems to the building management personnel immediately. 3. Report to the building management personnel any evidence of security breach. 4. Secure all entry doors in conjunction with building's security requirements. 5. A log book is to be maintained at the receptionist desk and janitors are to check this book daily for special instructions and initial each entry. ADDITIONAL SERVICES OFFERED COME LAND MAINTENANCE CO. offers a wide spectrum of services in the janitorial, custodial, maintenance, and housekeeping industry. These services are available upon request and you have the option of separate invoicing or all included in your monthly cleaning fee. (Certain requirements apply). OUR SERVICES INCLUDE: Regardless the size of your facility or the size of your account, COME LAND MAINTENANCE CO. provides the same professional level of cleaning services to all of our clients. All of our services included; 1. Fully trained and experienced personnel 2. Daily Supervisor/Foreman. 3. All materials required for the performance of our services. 4. All employees are bonded. 5. Full liability; bonding; workmen's compensation insurance coverage. 6. Monitoring and inspections of your facilities. 7. Courteous and helpful customer service department. 4917 West Melrose Ave., Los Angeles, California 90029 • Tel: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 COME LAND MAINTENANCE CO. � iona/Amzo -r aGfei e BONDED • INSURED • LICENSED RESPONSE TO COMPLAINTS OR PROBLEMS We want to be part of the solution, not part of the trouble." When corrective actions do not meet customers' expectations or needs, the problem is exacerbated. We make our customers feel comfortable when they are making us aware of a problem. We strive not to be defensive. We want to be problem solvers not problems. Corrective ` actions must meet the customer's expectations so the problem is neutralizes • Corrective actions should exceed customer expectations so that the problem is converted into a positive experience. Our main goal is to exceed customer expectations at every location. 4917 West Melrose Ave., Los Angeles, California 90029 • Tel.: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 COME LAND MAINTENANCE CO. BONDED • INSURED • LICENSED CLIENT REFERENCES 1. City of Claremont Address: 215 Cornell Ave., Claremont, CA 91711 4, Contact: Mr. Larry Wheaton Tel: (909) 399 - 5431' Description of Service: Janitorial 2. Hughes Aircraft Research Laboratories Address: 3011 Malibu Canyon Rd., Malibu, CA 90265 Contact: Ms. Terry Araujo Tel: (310) 317 -5275 Description of Service: Janitorial 10/98 Present 10/94 - Present �'4 U Amir Development Co. Address: 8730 Wilshire Blvd., Los Angeles, CA 90036 Contact: Mr. Bruce Flynn Tel: (310) 657 -8987 ext.1 Service: Janitorial City of San Juan Capistrano Address: 215 Cornell Ave., Claremont, CA 91711 /%'1 Contact: Mr. Larry Wheaton Tel: (909) 399 -5431 Description of Service: Janitorial 5. City of West Covina Address: 215 Cornell Ave., Claremont, CA 91711 Contact: Mr. Larry Wheaton Tel: (909) 399 -5431 Description of Service: Janitorial 2/94 Present 1 7/03 - Present 1/03 - Present 4917 West Melrose Ave., Los Angeles, California 90029 • Tel.: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 CALUMET P Ed Tom CIO II it P Ng 111 C May 27, 2004 To Whom It May Concem: We have used the services of Frank Reyes and Dolores Reyes from Comeland Building Maintenance for over the past 5 years. They have always done a great job. They are prompt, courteous, hardworking and take pride in the job that they do. We would recommend them to anyone and hope to have a long standing working relationship with them in the years to come. ti, \ food Y Calumet Photographic 1135 N. Highland Ave Hollywood, Califomia 90038 Phone 323 - 466 -1238 Fax 313-466-4107 • Page 1 Children's institute interna ional On the front line of child abuse prevention, treatment, research, training, and advocacy 1 Raul E. Alvarado Chairman of the Board Lee D. Williams First tce Chairman Charles P. Diamond Second Vice Chairman Tracey Gluck Treasurer Ronald S. Preissman Secretary Fitch Mattison Behr Richard L. Berger Mrs. Eunice Chesler The Honorable Ed Edelman Maria D. Hummer, Esq. David W. Keller Tom Keltner Mrs. Suzanne Lowe Mr. Barry Patmore Mrs. Donald V. Petroni Steven H. Pokress Ms. Deborah Raffin Ronald J. Silverman Mrs. Daphne Edwards Ziman Ex Officio Members: Mrs. Hugh Evans President, The Colleagues Mrs. Scott Cook President, The C.H.I.P.S. Mrs. Barbara Devine President, Les Amies Mary M. Emmons President and Chief Executive Officer Monday, May 03, 2004 To Whom It May Concern: I will like to send my appreciation to Eric from Come Land Maintenance Company. Eric has been a great help to me. Eric has provided services for Child en's:T_.nstitute that goes beyond the call of duties. I will also like to thank his entire crew. Thank you for your support. Sincerely yours, Louis Rodriguez Building Supervisor �\V COLLEAGUE INFANT CARE CENTER MARSHALL RESOURCE LIBRARY 0 CORNELIUS B. PENBERR T i :Y CHILD STUDY CENTER Executive Offices: 711 South New Hampshire Avenue • Los Angeles, California 90005 • (213) 385 -5100 0 Fax: (213) 383 -1820 BURTON E. GREEN CENTER 21810 Normandie Avenue •Torrance, California 90502 • (310) 783 -4677 e Fax: (310) 783 -4676 'nnnn•rnhitrirarcincM t, & {o nrn JUL- 16- -2003 09 :24 D 0 C 213 977 5855 P.01/01 STATE OF CAUFORNIA-- YOUT}i AND ADULT CORRECTIONAL AGENCY DEPARTMENT OF CORRECTIONS Region Ill Parole Outpatient Clinic 600 St, Paul Avenue, Suite 100 Los Angeles, California 90017 Telephone: 213-977-6810 Fax: 213- 977 -6855 July 16, 2003 Comeland Maintenance Company 4917 West Melrose Ave. Los Angeles, CA 90029 Via Fax: 323 - 957 -7709 Attn: Linda Yu Customer Service Manager Dear Ms. Yu Gray Roves, GOvempr I would like to inform your office that we are very happy with Mr. Edgar Cruz and his crew in removing the spots and stains on our carpet. They deserve to be complimented for a "job well done ". We are hoping to see our carpet spots and stain -free all the time. Sincerely yours, Bernie S. Corpuz Senior Medical Transcrib DIVERSIFIED PRINTERS 7149946800 12/10 ' 03 17:17 N0.907 01/01 December 10, 2003 Attn: Linda Yu Corneland Maintenance Company 4917 W. Melrose Avenue Los Angeles, CA 90029 Re: Cleaning. Crew Dear Linda, 1 am very pleased with our cleaning services we have received from Mr. & Mrs. GA. We have a great deal of compliments to give them. They work very hard to insure the place is very clean and they take great pride in their work performance. Thank you, 1,&dz3 -'-- Colette Beck Office Manager 09/0512003 2 :35pm To :LINDA YU Fax :323-9557 -7709 Voice: 323- 957 -7715 FrOm :CURT ROBERTS fat 628-939 -883i Voice: 626-939-8458 COME LAND MAINTANCE CO. CITt' OF WEST CQVINA Message; Linda, Looks like your people gel a happy face for a change. Soma people do see the difference. Curt Curtis Kober • From: Shannon Yauchzee Sent: Friday, September 05, 2003 9:40 AM To: Pam Perkins; Curtis Roberts Cc: Corky King Subject: RE: The Cleaning Lady ianks for the input. SY -- Original Message— From: Pam Perkins ant: Friday, September 05, 2003 9;29 AM To: Curtis Rober Cc: Corky King; Shannon Yauchzee Subject: The Cleaning Lady Kuri, 1 just wanted to let you know what a terrific job the new cleaning lady is doing. !have been meaning to tell you for quite a while and just haven't gotten around to it. She does a great job and 1 never see her slacking off. It really makes you realize what a poor jo'o the previous cleaners were doing. I've been with the City since 1986 and she does the best by far of all the custodians I've seen come and go. live also see her husband around City Hall and he always seems to be busy as well I see them here:eariy in the morning and in the evening when Pm leaving for the day, so I'm sure they put in some long hours. Several people in our Department, including our Director, have made comments about what an effort she puts out. Please let the. company they work for know how pleased we are with their work. Just wanted to let someone know that I noticed a good job being done. ' WARN 7915 HASKELL AVE VAN NUYS, CA 91406 September 3, 2003 Mr. William Lee Come Land Maintenance Co. 4917 W. Melrose Ave. Los Angeles, CA 90029 Dear Mr. Lee, I am writing to you today to let you know how much the Management here at Warnaco appreciates the honesty and integrity, not to mention the work ethic of Adolfo Cardona. Just yesterday during his work routine he noticed a $50.00 bill in the trash of one of our employees. Adolfo had the decency of taking it straight to Maureen Nunez, Director of Pre - Production and informed her that he had found the money in a trashcan. Adolfo also took Maureen over to where he had found the money so that she could return the money to the employee the next morning. The employee, Maureen and 1 are very pleased that Adolfo had turned in the money. I would like to take this time to thank you and to commend Adolfo for the great job he has been doing for us over the past year and half. Sincerely, 7 Albert Huerta Facilities Manager 818 -373 -4235 Phone 818- 373 -4698 fax Al Hu ertaRwarnaco.com T t STATE OF CALIFORNIA— YOUTH AND ADULT CORRECTIONAL AGENCY DEPARTMENT OF CORRECTIONS PAROLE & COMMUNITY SERVICES DIVISION INNER -CITY PAROLE COMPLEX 600 ST. PAUL AVENUE, 2ND FLOOR LOS ANGELES, CA 90017 (213) 580 -3142 (213) 580 -3169 September 25, 2003 GRAY DAVIS, Governor Mr. William Lee Come Land Maintenance Company 4917 West Melrose Avenue Los Angeles, CA 90020 Mr. Lee: This letter is in regards to the janitorial service provided by, your company to the 600 St. Paul Avenue, 2n' Floor complex. I felt compelled to write you in regard to the exceptional response and performance provided by your janitorial crew. 1 especially would like to acknowledge Mr. Edgar Cruz. I have personally met with Mr. Cruz on several occasions and have always found him to be extremely professional, courteous, and attentive to our needs. The quality of his work and that of the additional crew members has been and continues to be thorough and effective. Their duties are carried out in a professional, efficient and expedient manner. Mr. Cruz and all additional staff are an intricate part of this complex by maintaining our unit above standards and assisting whenever and wherever their assistance is needed. Above all, this is always carried out with a positive disposition. Thank you. oilet5:& Claudia M. Chavez Office Service Supervisor Inner -City Parole Complex cc: Linda Yu Edgar Cruz RICHARD H. FEUILLE, JR., M.D. February 10, 2003 To Whom It May Concern: GLENDALE PEDIATRICS A PROFESSIONAL CORPORATION 1530 E. CHEVY CHASE DR. SUITE 101 GLENDALE, CALIFORNIA 91206 TEL (818) 246 -7260 FAX (818) 502 -9247 JENNIFER A. HARTSTEIN, M.D. ESTHER ARIATFIURAI, M.D. • Edgar Cruz has provided janitorial services for our medical practice since November 1, 2002. During that time, we have found Mr. Cruz to be professional, courteous and thorough: He pays attention to detail and takes pride in his work. He is very responsive to requests-and he is consistently interested in feedback on his janitorial • service performance. Mr. Cruz recently assisted us in vacating one of our auxiliary suites. He was prompt, conscientious and hard working. We feel-that Edgar Cruz has an excellent work ethic and we highly recommend him as both a worker and a janitorial provider. Sincerely, Rich rd H. Feuille, Jr:, M.D. ,i Cath/ ker Oi'e Manager April 18, 2003 To Whom It May Concern I highly recommend Edgar and Norma Cruz for Medical Office Cleaning. I am pleased with the care and dedication they take in assuring we have a professional appearance for our patients. We are often required to work late and they accommodate their schedule to work around our hours. Edgar communicates well, making it very easy to express our company needs. The Cruz's make a great cleaning team! Sincerely eanine Doty, RN, BOCO Owner AX 243-1318 818/24.3-170 Educational Insights' April 25, 2002 Ms. Joann Kim Come Land Maintenance 4917 Melrose Avenue Los Angeles, CA 90029 Dear Joann: I am pleased to be able to write to you to commend Eric and his crew from Comeland Maintenance for the excellent work they have been doing at Educational Insights, Inc. After some of the problems that existed with previous custodial companies we contracted with, I had my doubts as to whether an acceptable level of service could ever be attained. I ani happy to say that since beginning service in February of this year, Comeland has met all my expectations. I find your staff to be professional and responsive which makes them a pleasure to work with. Sincerely, Martell Chubbs Facilities Administrator 18730 S. Wilmington Avenue, Rancho Dominguez, CA 90220 800.933.3277 • fax 310.884.2013 • www.educationalinsights.com 1 02 06:45a Nevrom Ds<fense Dokko, Elsie From: Sent: To: Subject: Wailer, Marlene Thursday, August 15, 2002 2:24 PM Dokko, Elsie; Dokko, Elsie Cleaning Crew 625442 6472 p. 1 Just wanted to let you know that in all the years I've been here, no one has ever done such a great job of cleaning the little sink in the board room like. this cleaning cre'.v did last night. 1 didn't even ask these people to clean it and 1 came in this morning and couldn't believe how clean and bright and shiny it was. Just had to let you know. Marlene Buena Park .W. Yard TD: ?11- -562 -3 6 Public Works FAX RUG 21 ' 02 9:38 No . 0 a2 P.01 Total pages including cover: CO -P.1 AND Maintenance Company FAX# (323) 957 -7709 AT N:: Linda. Yu FROM: David Pasillas Facility Maintenance Superintendent City of Buena. Park Fiinr". (714) 562-3669 SUBS: Performance Feedback Dues•_. Park P.hl. Yard TD: ?14- 569 -36 9 Pasiaras, David RUG 21 ' 09 :..39 No . 002 P Jr ' : Ru 2, Louie .s. Sort..: Trtur'day3 August 25, 200 8 :35 'Pasi as; V3av t[ Subject; RE; FoITow -up David, Just want to r,ay thank you, fivel>oon.with the oity for 20 years and 1 n't remember the 143,1 t11116 saw our bathroom so clean, 1 went in, the floor and f1tttngs were shining the crew did an ex Bent job thanks IQ 011 of you.1 Original 1.4essage - - - -- #rrom: Pasillos, David ilt Thursday, August 15, 2002 7;19 AM To: Ruiz, Louie Staled: Follow -up Hello Louie, Got your call ye ferdey, but missed you when you went out to lunch- How can I as51st? 7 Comeland Maintenance Company 4917 W. Melrose Ave. Los Angeles, California 90029 Attention: William Lee Subject: Employee Recognition May 7, 2001 Dear Mr. Lee, The City of Azusa and Comeland Maintenance Company (CMC) is approaching its one year anniversary in regards to janitorial services. My retirement departure is scheduled for July 4, 2001 and I would like to take this opportunity to express my appreciation for excellent service to the following individuals' who have made this possible. Linda Yu k without a doubt, one of the most pleasant individuals to work with. She has responded to each one of our request without hesitation and a successful completion. Like clock work, she sends us a monthly calendar for window cleaning. She has made the arrangements for ordering supplies virtually simple. Her participation in our monthly walk- through, leaves me confident in that any concerns will be taken care of in a most urgent fashion. During the transformation period between our old contractor and CMC, I was not sure what to expect. Linda Yu was the individual who made this transformation successful in a matter of two months and 1 might add, without much pain to me. She took some complaints from a building with high concerns (Senior Center) but since, this building has been content. Edward Kim is a passive gentleman who performs his work with in a calm control manner. I was surprised to find out that he performs his own inspection the day or morning before our scheduled monthly walk - through. I rest assure that if there's a problem, he will see to it that the problem will not exist the following day and the problem will not exist again. I do not know when he sleeps, because he is there to supervise the work crew and if needed, he is available during the day. 1 can honestly say that the near to non- existing complaints and the excellent service the City of Azusa has been receiving is due to Linda Yu and Edward Kim. Sincerely yours, uie H. Pedroza Jrl Superintendent of Public Works H A N K E Y I N V E S T M E N T C O M P A N Y, L. P. T4' ..47.6:A5: -s a+ ::c. -` S• g"' � . - ,'mss -'+n -- r-'IA- ` , "r '°, ,.:- �.-. *FC- ._€� s .�'�' - ��,;�,. .. ` �.. -sY. � :: .._��.+ss..r�u �,: r.. �` � -�. �r� n'�sh'in"T.�`�'v�..,. 4751 'WILSHIRE BOULEVARD, SUITE 110 > LOS ANGELES, CA 90010 • PHONE. (323) 692 -4020 • FAX. (323) 692 -8880 August 15, 2001 Ms. Joann Kim Come Land Maintenance Co. 4917 West Melrose Ave. Los Angeles, CA. 90029 Dear Joann: I am writing today to say how pleased I am since we have made the switch to your company with our two buildings at 4751 Wilshire and 4727 Wilshire. All the promises that you had made to improve the level of service have been kept, and things have gotten to the point that I simply never hear about janitorial problems anymore. Even the building owners have commented on the improvements that they have seen. In addition to that, all of your staff is a pleasure to work with, and are very quick to answer any requests that we may make. We look forward to a long and good business relationship. Sincerely, Jim Goetsch Property Manager LABORATORIES I -I, Mr. William Lee Come Land Maintenance Co. ^ a 4 W Melrose 4917 W. elrose Ave. Los Angeles, CA 90029 Dear Mr. Lee: December 16, 1999 It is with great pleasure that I write this letter to commend Steve Yim and the janitorial employees who work at HRL Laboratories. Since the beginning of the contract on October 1, 1994, we have been extremely satisfied with the work performed by your staff. They are conscientious, harding working and take great pride in their work. have been very fortunate to have Steve Yim as a Supervisor. He is always willing to go the extra mile to satisfy lab personnel. I have received several letters of appreciation from HRL employees who have written to thank Steve and the janitorial crew for job well done. In addition to his superior supervisory skills, Steve is always enthusiastic to find new cieaning products which will enhance the appearance of the Facility and will also reduce janitorial cleaning costs. For the past year, we have been using new products which have helped reduce janitorial supply costs by $9,000.00. HRL Laboratories, LLC 3011 Malibu Canyon Road • Malibu, CA 90265 -4799 Phone: (310) 317 -5000 • Fax: (310) 317 -5483 Please relay my appreciation to Mr. Yim and his janitorial crew for always doing their best. Heres wishing you and the HRL Laboratories janitorial crew a very happy New Year Sincerely, Theresa A. Araujo Facilities Engineer Maintenance Supervisor Cc: Dale Sipma, Manager Facilities Department Lynn Jones, Purchasing Agent Purchasing Department :.CORD -TM CERTIFICATE OF LIABILITY INSURANCE ODUCER ,INTERSTATE MUTUAL INSURANCE BROKERAGE 3400 W. 6TH STREET SUITE 404 LOS ANGELES CA 90020 .(213):382 1777 RED IIJ ME LAND MAINTENANCE '17 W. MELROSE AVE 6` is ANGELES OVERAGES CA 90029 DATE (MM(DDm) 3/29/2004 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE. CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. INSURERS AFFORDING COVERAGE INSURER k. WESTERN HERITAGE INSURANCE COMPANY INSURER B: THE HARTFORD INSURER C: PROGRESSIVE COMMERCIAL INSURER 0: AMERICAN CONTRACTORS INDEMNITY INSURER E: !tE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING •IY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT �R OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR LAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. AGGREGATE LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. " TYPE OF INSURANCE POLICY NUMBER I POLICY EFFECTIVE DATE (MM /DD/YY) POLICY EXPIRATION DATE (MM(DD/YY) I LIMITS GENERAL LIABILITY I ' X ; COMMERCIAL. GENERAL LIABILITY ' • CLAIMS MADE ' X j OCCUR I _ _ 03SCP0496126 if — GEN'L AGGREGATE LIMIT APPLIES PER: — I ? , „ PRO- X [POLICY; I LOC .12/5/2003. I EACH OCCURRENCE IS 1,000,000 ;FIRE DAMAGE Any one fire) $ 100,000 I MED EXP (Any one person) $ 5,000 12/5/2004 I PERSONAL &ADVINJURY $ 1,000,000 GENERAL AGGRE GAT.- �- E __ - - -- [` I PRODUCTS COMP/OP AGG i $ 2,000 ,. 000 I S 1,000 ? 000 _ .._ AUTOMOBILE UABILI'rY X ANY AUTO ALL. OWNED AUTOS I SCHEDULED AUTOS CA 0 -47 -74 -624 -1 . HIRED AUTOS . NON -OWNED AUTOS 1 9/7/2003 COMBINED SINGLE SINGLE LIMIT I (Ea accident) !BODILY INJURY 1 (Perperson) 9/7/2004 !----------------------- I BODILY INJURY I (Per accident) $ 1,000,000 - $ --- - .- -. .. 5 s IPROPERTY DAMAGE (Per accident). GARAGE LIABILITY ANY AUTO + • - I AUTO ONLY- EA ACCIDENT $ OTHER THAN ' EA ACC I AUTO ONLY: AGG $ $ EXCESS LIABILITY OCCUR I CLAIMS MADE ! ;DEDUCTIBLE I j RETENTION $ I I EACH OCCURRENCE 1 AGGREGATE_.__ ___ I -- $ LS __ _ _ _ . -__ -_ _ $ I $ . $ WORKERS COMPENSATION AND EMPLOYERS' LIABILITY 3900037096021 10/27/2003 1 TV TMR- S I i OEH L. EACH ACCIDENT 10/27/2004 $ 1 000 000 — ' ' $ 1,000,000 — I E.L. DISEASE - EA EMPLOYEE I E.L. DISEASE - POLICY LIMIT $ 1,000,000 OTHER Janitorial Bond 178726 I. 3/21/2004 i 3/21/2005 f $ 25,000 I :RIPTION OF OPERATIONS(LOCATIONSNEHICLES /EXCLUSIONS ADDED BY ENDORSEMENT /SPECIAL PROVISIONS • RTIFICATE HOLDER 1 ADDITIONAL INSURED; INSURER LETTER: CANCELLATION SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, THE ISSUING INSURER WILL ENDEAVOR TO MAIL 30 DAYS WRITTEN NOTICE TO THE CERTIFICATE HOLDER NAMED TO THE LEFT, BUT FAILURE TO DO SO SHALL IMPOSE NO OBLIGATION OR LIABILITY OF ANY KIND UPON THE INSURER, ITS AGENTS OR REPRESENTATIVES. AUTHORIZED REPRESENTATIV / /� /� YON-14 �� Kit 01- (S'- 0 \io have erVikef tr e Coy OE \le (r\ o t oe 1 N e A t Ito ' &r- '/ev e ore -6 A- ssL s r: v( jl o yetis r S 1kou) `(Y k Y &( Of Thos ewtp i o yees ovl .1O IPACA �\ ( Pde kAhLt_ A-ssi o 6)2 s 5:.v�liu, -nos toe. © -Mq Coe..PrIko YNAuck -par I tekce. s yo /et/a- I O c ha m% ott( e�'sw \e/ 6.e4A 9(e Uwe. ,,n Q VJ&o WILL U Witt lat W ow t,vt. fob CAA Yil . y .pz.,ru.)1510)e.- bowfni orz W1- ya4t bis►bmer Ick-Ow GQ-a gDu CCMW2e your CO, " e.T QL1'eS Ser�✓ic 6/Liddy &»4-( eA4¢.cis F-vvytoyee_ tuey\, oveAt� e. e✓ at/ Of-i-ev■ 0U3 ye(NA evaofe._ /Prue e ± - y 1 \14(A.40- giaiNtS c9 k <e S c .a yoGk ace. vet att r L i j O \Ari�Q v k- 30t^.vt svrt 3 v1/4 60,okpme44, ? yo * SL,db v,2 A-& o - - w ' .` &- Fceie -i* ept cD to‘. 1oye s P'S. -r<ec co' s C witl A- t / A-Ck z A-ct) Yom V\oue_ ? 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Aid bar R6vvia.cos jit-z F Buena Park P . b1. Yard I0 :714- -562 -3669 RUG 21 ' 02 9:38 No .002 P .01 TO: Public Works - .. `A Total pages including cover:, COMELAND Mainten ce Company , FAX# (323) 957.7709 AT TN: Linda. Yu FROM: David Pasiilas Facility Maintenance Superintendent City of Buena. Park FAX# (714) 562.3669 SUBS: Performance Feedback Buena Park P . Id . Yard I D :714 -562 -3669 AUG ; 21'09 9:39 No .002 P.09 Paste, Day i "'�'�"Y.." ".'r,^ -- -tae— •��,,.,yasx�,ezy ,drum: Ruiz, -Lou; Sent: %7Zt.YS; �a- s . t2_i9u t i5, 2002 8 :35 .Anil Pasr%as, V,Vavir[ Subject; 7 Yola-ry -up David, Just want to say thank you, I've been.wlth the city for 20 years and 1 can't tt remember the 1 at t1rS 1 egw our bathroom so clean, I went in, the floor and Fittings were shining the crew did en Q�oellent Job thanks to all of you.1 --- 4rirjirat Message - --- Proms Pasillas, Davie $tettst: Thursday, August 15, 2002 7.19 AM To: Rutz, Loup Subject: Follow -up • Hello Louie, Got your call yesterday, but missed you when you went out to lurch. How can 1 assist? 09105!2003 2 :35pm TO:LINDA YU Fax:323 -9557.7709 VOICE; 323 - 9577715 fir' tt1 :CURT ROBERTS FM: 626.939-863i Voice: 626 - 939.8458 No. of pages:), COME LAND IVLAINTANCE GO. CITY' OF WEST COVINA Mes9age: Linda, Looks like your people get a happy face for a change. Some people do see the difference. Curt urtis Roberts Tom: Shannon Yauchzee ;ant: Friday, September 05, 2003 9 :40 AM Pam Perkins; Curtis Roberts :C: Corky King Subject: RE: The Cleaning Lady inks for the input. -- -- Original Message — F om: Pam Perkins Sent Friday, September 05, 2003 9;29 AM To: CurtiS Roberts Cc: Corky King; Shannon Yauchzee Subject: The Cleaning Lady Kurt, l just wanted to let you know what a terrific job the new cleaning lady is doing. I have been meaning to tell you for quite a while and just haven't gotten around to ft. She does a great job and I never see her slacking off. It really makes you realize what a poor job the previous cleaners were doing. I've been with the City since 1986 and she does the best by far of all the custodians live seen come and go. Pve also'see her husband around City Hall and he always seems to be busy as well. I see them here.early in the morning and in the evening when I'm leaving for the day, so I'm sure they put in some long hours. Several people in our Department, including our Director, have made comments about what an effort she puts out. Please let.the company they work for know how pleased we are with their work. +.:_L .......sn.l =n irh+ cnrnwnrtp kAriw.v fhnt 1 noticed a good lob being. done. • r, May 7, 2001 Comeland Maintenance Compan -y 4917 W. Melrose Ave. Los Angeles, California 90029 Attention: William Lee Subject: Employee Recognition Dear Mr. Lee, The City of Azusa and Comeland Maintenance Company (CMC) is approaching its one year anniversary in regards to janitorial services. My retirement departure is scheduled for July 4, 2001 and I would like to take this opportunity to express my appreciation for excellent service to the following individuals who have made this possible. Linda Yu is without a doubt, one of the most pleasant individuals to work with.. She has responded to each one of our request without hesitation and a successful completion. Like clockwork, she sends us a monthly calendar for window cleaning. She has made the arrangements for ordering supplies virtually simple. Her participation in our monthly walk- through, leaves me confident in that any concerns will be taken care of in a most urgent fashion: During the transformation period between our old contractor and CMC, I was not sure what to expect. Linda Yu was the individual who made this transformation successful in a matter of two months and I might add, without much pain to me. She took some complaints from a building with high concerns (Senior Center) but since, this building has been content. Edward Kim is a passive gentleman who performs his work with in a calm control manner. 1 was surprised to find out that he performs his own inspection the day or morning before our scheduled monthly walk - through. I rest assure that if there's a problem, he will see to it that the problem will not exist the following day and the problem will not exist again. I do not know when he sleeps, because he is there to supervise the work crew and if needed, he is available during the day. I can honestly say that the near to non- existing complaints and the excellent service the City of Azusa has been receiving is due to Linda Yu and Edward Kim. Sincerely yours, uie Pedroza )r� Superintendent of Public Works s r, r 09/0512003 2:35pm To :LINDA YU Fax:323 -957 -7709 Yoice: 323 -957 7715 'l" om :CURT ROBERTS Fa :62£- 939 -863/ VoicE: 626- 939.8 No. of pages :),. COME LAND MAINTANCE CO. CITY of WEST CQVINA Mes ge: Linda, !e do see the difference. Looks like your people get a happy face for a change. Some people Curt wtis Roberts om: Shannon Yauchzee nt: Friday, September 05, 2003 9:40 AM : Pam Perkins; Curtis Roberts Corky King ibject: RE: The Cleaning Lady ks for the input. - - _Origginai Message--- - F om: Pam Perkins Sent: Friday, September 05, 2-003 9;29 AM To: Curtis Robe is Cc: Corky King; Shannon Yauchzee Subject: The Cleaning Lady Kurt, I just wanted to let you know what a terrific job the new cleaning lady is doing. I have been meaning to tell you for quite a white and just haven't gotten around to it. She does a great job and I never see her slacking off. It really makes-you realize what a poor job the previous cleaners were doing. I've been with the City Since 1986 and she does the best by far of all the custodians I've seen come and go. I've also.see her husband around City Hail and he always seems to be busy as well I see them here.early in the morning and in the evening when I'm leaving for the day, so I'm sure.they put in some long hours. Several people in our Department, including our Director, have made comments about what an effort she puts out. Please let the company they work for know how pleased we are with their work. ►ts+ cnmcnna ki,r. v that t natkad a good lob being done. EXHIBIT B 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 • EXHIBIT B INSURANCE SCHEDULE s �r Come Land shall provide proof of insurance, including a standard certificate of insurance, in at least the following amounts and coverage (combined single limit permitted): I. Coverage and Limits Bodily Injury Property Damage Hazards Each Person Each Accident Each Accident Automobile Liability Owned Automobiles Hired Automobiles Non -Owned Automobiles Workers' Compensation Employers' Liability II. Liability $ 500,000 $ 500,000 $ 500,000 $ Statutory $1,000,000 per employer General Liability Premises Operations Elevators (if applicable) Independent Contractors Products - Completed Operations Contractual Liability Umbrella Liability $1,000,000 $1,000,000 $1,000,000 $1,000,000 $1,000,000 $1,000,000 $2,000,000 $1,000,000 $1,000,000 $1,000,000 $2,000,000 $2,000,000 $2,000,000 $2,000,000 $2,000,000 $2,000,000 $2,000,000 $ 500,000 $ 500,000 $ 500,000 $1,000,000 $1,000,000 $1,000,000 $1,000,000 $1,000,000 $1,000,000 $2,000,000 The general liability policy shall contain the following special endorsements which shall be noted on or attached to the standard certificate of insurance: 1. An endorsement naming the City of Vernon, its officers, and employees as additional insureds under the policy. 2. An endorsement providing the City of Vernon thirty (30) days notice of cancellation or material reduction of coverage. 3. An endorsement providing coverage for all operations under this Agreement. 4. Such other endorsement as may be required by City. In addition to the above, the Consultant shall provide such further proof of insurance documentation as the City deems necessary. EXHIBIT 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 AGREEMENT FOR JANITORIAL SERVICES FOR CITY HALL AND RELATED FACILITIES THIS AGREEMENT is made, entered into and executed in duplicate originals, either copy of which may be considered and used as Fee RI.A2 ey the original hereof for all purposes, as of this %(0 day of Oct bcr, a o os- 2 -Q,.4., in the City of Vernon, County of Los Angeles, California BY AND BETWEEN AND RECITALS THE CITY OF VERNON (hereinafter referred to as the "City ") 4305 Santa Fe Avenue Vernon, CA 90058 COME LAND MAINTENANCE SERVICE CO., INC. (hereinafter referred to as "Come Land ") 4917 W. Melrose Avenue Los Angeles, CA 90029 16 WHEREAS, on or about May 26, 2004, the City issued a Request 17 for Proposal for Janitorial Services, to be provided at the Vernon City 18 Hall and other related facilities; and 19 WHEREAS, Come Land submitted a proposal to the City on or 20 about June 28, 2004, hereinafter referred to as the "Proposal," a copy 21 of which is attached hereto and incorporated by reference as Exhibit A; 22 and 23 WHEREAS, the Proposal includes a description of the proposed 24 services and a cost estimate; and 25 WHEREAS, Come Land has completed a walk through of the 26 facilities to familiarize itself with the buildings and scope and 27 extent of the work to be performed and represents that it is qualified 28 to perform janitorial services under this Agreement for Janitorial 1 2 3 4 5 6 7 8 9 10 11 12 13 Services for City Hall and Related Facilities (hereinafter the "Agreement "); and WHEREAS, the City has determined that Come Land is qualified to perform the janitorial services as required by City; and WHEREAS, City desires to enter into a contract with Come Land for the provision of janitorial services. NOW, THEREFORE, THE PARTIES HERETO DO MUTUALLY AGREE AS SET FORTH HEREIN: 1. SCOPE'OF SERVICES. In consideration for the compensation as hereinafter set forth, Come Land shall perform the janitorial services described in Exhibit A, including the provision of all labor and materials, tools, equipment and transportation services required by and in strict 14 conformance with the Proposal. Come Land shall perform the services 15 outlined in the Proposal under the general supervision of the City 16 Administrator and the Director of Community Services. It is understood 17 and agreed that in the event of a conflict between the Proposal and 18 this Agreement, the terms of this Agreement shall prevail. 19 2. PROGRESS REPORTS. 20 Come Land shall meet with City staff, upon City's request, or 21 as needed, in order to provide reports or information concerning the 22 services being performed by Come Land under this Agreement. 23 3. TIME OF PERFORMANCE. 24 A. The term of this Agreement shall commence no 25 later than thirty (30) days after the City provides Come Land with 26 written notice to begin performance under this Agreement and shall 27 continue through October 31, 2005, with an option to continue said 28 Agreement on a year -to -year basis on the same terms and conditions as 1 2 3 4 5 6 7 8 9 10 11 prescribed in this Agreement, subject to any change in the rate of compensation to be paid to Come Land as hereinafter provided in Paragraph 4. If City desires, at its sole discretion, to exercise its annual renewal option, City shall advise Come Land in writing of its intent to extend the Agreement by not later than 30 days prior to the term expiring. The City Administrator, or his designee, is authorized to exercise said option on behalf of City. If Come Land desires to adjust the rates as set forth in the Proposal, Come Land shall give City written notice of such adjustment 60 days prior to the term expiring. B. The City, at its sole option, and with Come 12 Land's concurrence, may renew this agreement in one year increments, on 13 the same terms and conditions as provided herein. This option may be 14 exercised only if Come Land demonstrates superior performance in the 15 provision of janitorial services during the prior year contract term. 16 4. COMPENSATION. 17 A. The City will compensate Come Land for 18 janitorial services for a sum not to exceed Six Thousand Nine Hundred 19 Eighty -Eight Dollars and Twenty Cents ($6,988.20) per month for the 20 services rendered in conformance with standards set forth in the 21 Proposal. 22 B. If City gives notice of its intention to extend 23 the Agreement for an additional year as provided for above, Come Land 24 may adjust the rates by an amount not to exceed the increase (or 25 decrease) represented in the United States Department of Labor, Bureau 26 of Labor Statistics Consumer Price Index for All Urban Consumers for 27 the Los Angeles- Riverside- Orange Co. Standard Metropolitan Statistical 28 / / / 1 Area ( "Index ") for July of the term then expiring compared to the index 2 for July one year prior thereto. 3 5. METHOD OF PAYMENT. 4 Come Land shall submit an itemized written invoice to the 5 City within thirty (30) days after the last day of any month in which 6 services have been performed or costs incurred hereunder. Invoices 7 shall contain an itemization of services rendered and rates charged in 8 accordance with Exhibit A. 9 Payment of the invoice shall be made after acceptance of work 10 satisfactory performed and approval by the City within thirty (30) days 11 of receipt, unless City disputes the amount Come Land claims is owed 12 under this Agreement. The City's approval of the invoice shall not be 13 unreasonably withheld. 14 Come Land shall not be reimbursed for fees or other expenses 15 unless authorized in writing by City. 16 6. CHANGES AND EXTRA SERVICES. 17 The City reserves the right to request changes in the 18 services described in Exhibit A or additional work not contemplated by 19 Agreement to be performed by Come Land. All such changes shall be 20 incorporated in written change orders executed by the City and Come 21 Land. The change orders shall specify the services to be provided, the 22 adjustment of compensation, and completion time. 23 Any services added to the scope of this Agreement by a change 24 order shall be executed under all applicable conditions of this 25 Agreement. No claim for additional compensation or extension of time 26 shall be recognized unless contained in a duly executed change order. 27 7. Standard of Care. 28 All of the work shall be performed by Come Land or under Come 1 Land's supervision. Come Land represents that Come Land employs the 2 professional and technical personnel required to perform the services 3 required by the City's Request for Proposal and that Come Land 4 possesses appropriate equipment to perform all services. All services 5 shall be performed by qualified and experienced personnel who are not 6 employed by City nor have any contractual relationship with City. Come 7 Land shall be responsible to City for any errors or omissions in the 8 performance of this Agreement. Come Land represents and warrants that 9 Come Land will keep in effect all licenses, permits, and other 10 approvals required to perform the described services during the term of 11 this Agreement, including any extensions thereto. 12 8. Character of Workmen. 13 Only competent workmen shall be employed by Come Land to work 14 under this Agreement. Any person employed, who is found to be 15 incompetent, intemperate, troublesome, disorderly or otherwise 16 objectionable, or who fails or refuses to perform his work properly and 17 acceptably, shall be immediately removed from the work by Come Land and 18 not be re- employed on the work to be performed under this Agreement. 19 9. Employee Background Checks. 20 A background check, including finger printing, shall be 21 required of each employee. No employee shall be allowed to work on 22 City property prior to completion of the background check and finger 23 printing. No employee with a criminal record shall be allowed to work 24 within the Police Department area. 25 10. Authority of City Representative. 26 City's representative shall decide all questions which may 27 arise as to the quality or acceptability of materials furnished and 28 work performed, all questions as to the manner of performance and rate 5 1 of progress of the work, all questions as to the interpretation of the 2 specifications and all questions as to the acceptable fulfillment of 3 the contract on the part of Come Land. 4 11. Supervision by Come Land. 5 Before starting the work, Come Land shall provide the 6 Director of Community Services & Water, in writing, with the name, 7 address and telephone number of a representative who shall have 8 complete authority to act for him. An alternate representative may be 9 designated. Any order or communication given to this representative 10 shall be deemed delivered to Come Land. Such order shall be complied 11 with promptly. If the representative is changed by Come Land, Come Land 12 shall immediately give notice to the Director of Community Services & 13 Water of the name, address, and telephone number of the new 14 representative. 15 12. Immigration Reform and Control Act of 1986. 16 Come Land shall comply with the provisions of the Immigration 17 Reform and Control Act of 1986, Public law 99 -603. Come Land shall 18 provide the City written documentation certifying compliance with 19 Public law 99 -603 within ten (10) days of the City's request. 20 13. Workers' Compensation. 21 By executing this Agreement, Come Land certifies that Come 22 Land is aware of and will comply with Section 3700, et seq. of the 23 Labor Code of the State of California requiring every employer to be 24 insured against liability for workers' compensation or to undertake 25 self- insurance before commencing any of the work. Come Land shall 26 comply with Labor Code Section 1861 by signing and filing the workers' 27 compensation certificate with the City Clerk of City. 28 / / / 2 3 4 5 6 7 8 9 10 11 12 13 14. Bonds. Come Land shall furnish, concurrently with the execution of the Agreement, a surety bond in an amount equal to one full year's compensation to Come Land as security for the faithful performance of the Agreement and a surety bond in that same amount as security for the payment of all persons performing labor and furnishing materials in connection with this Agreement. Both bonds shall be subscribed by a corporate surety which is authorized to transact surety insurance business in the State of California. Should any bond or surety become insufficient, Come Land shall furnish City a new bond within ten (10) days after receiving notice from City. No payments will be due or paid under the Agreement until any and all deficiencies have been remedied. 15. Nondiscrimination. 14 Except as provided in Section 12940 of the California 15 Government Code, during Come Land's performance of this Agreement, Come 16 Land shall not discriminate on the grounds of race, religious creed, 17 color, national origin, ancestry, age,.physical disability, mental 18 disability, medical condition including the medical condition of 19 Acquired Immune Deficiency Syndrome (AIDS) or any condition related 20 thereto, marital status, sex or sexual orientation in the selection and 21 retention of employees and subcontractors and the procurement of 22 materials and equipment. Such nondiscrimination shall include, but not 23 be limited to, the following: employment, upgrading, demotion or 24 transfer, recruitment or recruitment advertising, layoff or 25 termination, rates of pay or other forms of compensation, and selection 26 for training, including apprenticeship. Come Land shall also conform 27 to the requirements of the Americans with Disabilities Act in the 28 performance of this Agreement. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 16. GOVERNING LAW. The validity, interpretation and performance of this Agreement shall be controlled and construed under the laws of the State of California. 17. NOTICES. Notices to the parties, unless otherwise requested in writing, shall be sent to: City: Come Land: THE CITY OF VERNON ATTN: BRUCE V. MALKENHORST CITY ADMINISTRATOR 4305 SANTA FE AVENUE VERNON, CA 90058 -0805 COME LAND MAINTENANCE SERVICE CO., INC. ATTN: YOUNG E. KIM, SERVICE CONTRACTOR 4917 WEST MELROSE AVENUE LOS ANGELES, CA 90029 18. GENERAL PROVISIONS. A. Independent Contractor. At all times during the term of this Agreement, Come Land shall be an independent contractor and shall not be an employee of the City. The City shall have the 18 right to control Come Land only insofar as the results of Come Land's 19 services rendered pursuant to this Agreement. However, the City shall 20 not have the right to control the means by which Come Land accomplishes 21 services rendered pursuant to the Agreement except to the extent that 22 such services involve the use of City property or Confidential 23 Information. 24 B. Come Land Not Agent. Except as the City may 25 specify in writing, Come Land shall have no authority, express or 26 implied, to act on behalf of the City in any capacity whatsoever as an 27 agent. Come Land shall have no authority, expressed or implied, 28 pursuant to this Agreement to bind the City to any obligation 2 3 4 5 6 7 8 9 10 whatsoever. C. Assignment and Subcontracting Prohibited. party to this Agreement may obligation pursuant to this consent of the other party. assign or subcontract any Agreement except with the right or express written Any other attempted or purported assignment of any right or obligation pursuant to this Agreement shall be void and of no effect. defend, protect employees, free D. Indemnification. Come Land shall indemnify, and hold the City and its officers, agents and and harmless from and against any and all claims, 11 demands, losses, damages, liabilities, fines, charges, penalties, 12 orders, judgments and all costs and expenses incurred in connection 13 therewith, including reasonable attorney's fees and costs of defense 14 15 16 17 18 19 20 21 22 23 24 shall not permit a subcontractor or vendor to perform work on City 25 premises under this Agreement. 26 19. CONFIDENTIAL INFORMATION. 27 A. Access to Confidential Information. City may 28 provide Come Land and /or its subcontractor with, or allow Come Land arising out of the services performed under this Agreement, except to the extent arising from or caused by the negligence or willful misconduct of the City, its officers, agents or employees. E. Insurance. Prior to commencing work hereunder, Come Land shall provide the City with proof of insurance providing and maintaining the coverages and endorsements set forth in the Insurance Schedule attached hereto and incorporated by reference as Exhibit B. Said proof of insurance shall also provide that said policy or policies shall not be canceled or materially reduced in coverage without giving at least thirty (30) days prior written notice to the City. Come Land 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 access to, certain information deemed relevant by City, not available to the public concerning City, or businesses located in City. The information may include company information, taxes, sales, value of assets, or other such information. All such information shall be known as "Confidential Information" and may not be used to circumvent the responsibility of either party to this Agreement. B. No Disclosure. Except as expressly permitted, Come Land and /or its subcontractor shall not disclose, permit the disclosure of, release, disseminate, or transfer, whether orally or by any other means, any part of such Confidential Information to any other person or entity, whether corporate, governmental, or individual, without the express prior written consent of an authorized representative of City. Come Land and /or its subcontractor shall return any written Confidential Information and all copies made of such items to City upon City's written request, but in any event not later than the date that Come Land has performed all services to be performed pursuant to this Agreement. Come Land hereby agrees that such Confidential Information and any documents provided may be used by Come Land and /or its subcontractor only as authorized by City. Come Land's contracts with subcontractors shall include provisions that bind the subcontractors to 21 this non - disclosure requirement. Come Land shall take reasonable 22 measures to avoid any disclosure of any such Confidential Information 23 to any unauthorized person. 24 C. Court Ordered Disclosure. Come Land shall 25 immediately notify City of any court order or subpoena or other 26 directive of a court, administrative agency, quasi- judicial body or 2.7 arbitration panel requiring disclosure of Confidential Information, and 28 shall cooperate with City's legal counsel in responding to any such 1 order or subpoena. Come Land may only disclose Confidential 2 Information required to be disclosed pursuant to court order or 3 subpoena after legal counsel has exhausted any lawful and timely appeal 4 or challenge. 5 D. Remedies. In addition to any other remedies that 6 it may have at law or in equity, City shall be entitled to a temporary 7 and permanent injunction by a court of competent jurisdiction against 8 any breach or threatened breach of the Confidential Information 9 provisions of this Agreement. Consultant acknowledges that in case of 10 such breach or threatened breach of said provisions, City would have no 11 adequate remedy at law. 12 20. Entire Agreement. This Agreement is the entire 13 agreement of the parties. Come Land represents that in entering into 14 this Agreement, it has not relied on any previous representations or 15 understandings of any kind or nature. 16 21. Benefit of Agreement. This Agreement shall bind and 17 benefit the parties hereto and their heirs, successors, and permitted 18 assigns. 19 22. Termination. This Agreement may be terminated by the 20 City without cause on thirty (30) days written notice to Come Land. 21 Come Land shall be entitled to the compensation earned by it prior to 22 the date of the termination notice, computed on a pro rata basis up to 23 and including the date of termination, plus any work authorized in the 24 termination notice. Come Land may terminate this Agreement on twenty 25 (20) days written notice to the City if the City fails to pay Come 26 Land's invoice within forty -five (45) days of receipt by City; 27 provided, that the Agreement shall not be terminated if the City issues 28 payment within said twenty -day notice period. 1 23. Amendments. Except as may otherwise be specifically 2 provided herein, this Agreement may be modified or amended only by a 3 written document executed by both Come Land and the City and approved 4 as to form by the City Attorney. 5 24. Forum Selection. Any action brought relating to this 6 Agreement shall be brought and held exclusively in a State Court in the 7 County of Los Angeles, California. 8 25. Recitals. All recitals are incorporated by reference. 9 26. Waiver. Any waiver at any time by either party of its 10 rights with respect to a default under this Agreement, or with respect 11 to any other matters arising in connection with this Agreement, shall 12 not be deemed a waiver with respect to subsequent default or .other matter. 14 27. Attorney's Fees. In the event that it becomes 15 necessary for either party to this Agreement to enforce any of the 16 provisions of this Agreement, the parties agree that a court of 17 competent jurisdiction may determine and fix reasonable attorney's fees 18 to be paid to the successful litigant. 19 28. Force Majeure. Neither Party shall be considered in 20 to be in default in any of its obligations under this Contract when a 21 failure of performance shall be due to an uncontrollable force. The 22 term "uncontrollable force" shall mean any cause beyond the control of 23 the party affected, including, but not restricted to, flood, 24 earthquake, storm, fire, lightening, epidemic, war, riot, civil 25 disturbance or disobedience, labor dispute, labor material shortage, 26 sabotage, federal, state, or municipal action, statute, ordinance, or 27 regulation., embargoes of the United States Government or any other 28 government, which by exercise of due diligence such party could not 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 (reasonably have been expected to avoid and by exercise of due diligence has been unable to overcome. Either party rendered unable to fulfill any of its obligations under this Agreement by reason of an uncontrollable force, shall give written notice within five (5) business days of such fact to the other party and shall exercise due diligence to remove such inability with all reasonable dispatch. IN WITNESS WHEREOF, the parties have caused this Agreement to be executed by and through their authorized officers on the date, month and year first written above. ATTEST: B CITY OF VERNON BRUCE V. MALKENHORST, City Clerk 17 (APPROVED AS 18 19 20 21 22 23 24 25 26 27 28 ERIC T. FRESC , City Attorney LEONIS C. MALBLRG, M or COME LAND MAINTENANCE SERVICE CO., INC. By: )101t1q1 Lt\A Title: C AC By: Title: PPLIPEtT EXHIBIT A YOUNG E. KIM SERVICE CONTRACTOR CDMELAr D MAINTENANCE COMPANY HEAD GUAFiTE:R 4917 W. Mel; ose Ave. Los Angeles. CA 90029 (Tel 323. 957. 7715 24t4i5.1 [Faxl 323. 957. 7709 E -mail: youngekitn@aoLcorn COMPLETE COMMERCIAL JANITORIAL SERVICE [San Fernando Valle024 HRS,1 818. 503. 9588 [Orange Countylt24 HRS.) 714. 583. 2442 (lnlandlt24 HRS.) 909. 824. 7825 Come Land Maintenance Co., Inc. r & Yeethtt 9 forage tJ'tncce (976 • O. C :Office Te&(714)563 -2442 (24 Hrs.) 2034 E. Lincoln Ave.. Suite,141 Anaheim. CA 92806 Head Quarters Tel.(213) 957 -7715 (24Hrs.) Fax.(213)957 -7709 4917 W. Melrose Ave., Los Angeles. CA 90029 S. F. Valley Office TeL(818)503 -9588 7721 Atoll Ave.. North Hollywood. CA 91605 BONDED • INSURED • LICENSFn COME LAND MAINTENANCE CO. BONDED • INSURED • LICENSED JANITORIAL PROPOSAL Prepared Expressly For: City of Vernon 4305 Santa Fe Avenue Vernon, CA 90058 Tel: (323) 583 -8811 Respectfully Submitted By Young E. Kim June 28, 2004 4917 West Melrose Ave., Los Angeles, California 90029 • Tel: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 CITY COUNCIL LEON'S C. MALBURG Mayor THOMAS A. YBARRA Mayor Pro -Tern WM. 'BILL" DAVIS Councilman H. "LARRY" GONZALES Councilman W. MICHAEL McCORMICK Councilman BRUCE V. MALKENHORST City Administrator /City Clerk Chief Executive Officer of Light & Power FAX: (323) 826 -1438 CITY HALL 4305 SANTA FE AVENUE, VERNON, CALIFORNIA 90058 TELEPHONE (323) 583 -8811 May 25, 2004 1- • CITY OF. VERNON REQUEST FOR PROPOSAL JANITORIAL SERVICES ERIC T. FRESCH City Attorney FAX: (323) 826 -1439 KEVIN WILSON Director of Community Services & Water FAX: (323) 826 -1435 STEVEN E. PARKER Fire Chief FAX: (323) 826 -1407 BRUCE W. OLSON Police Chief FAX: (323) 826 -1481 LEWIS J. POZZEBON Director of Environmental Health FAX: (323) 588 -4320 The City of Vernon is seeking proposals and statements of qualifications from qualified firms to provide janitorial services for the City of Vernon. PROPOSAL FORMAT The proposal shall include, at minimum, the following items: • • • • • Letter of Transmittal. Executive Summary — Limit to two pages. Understanding of, and approach to, the project. Experience with similar projects for the past three years and related references. Qualifications of the firm members and their commitment to the project. A detailed description of the Scope of Work. Proposed schedule. Professional fees in.a separate sealed envelope. Insurance: Before the contract is awarded, the City of Vernon will require proof of insurance to be provided, including a standard certificate of insurance, in at least the amounts and coverage indicated on the insurance schedule. In addition to the standard certificate of insurance, proof of general and umbrella liability coverage shall also be furnished in the form indicated on the attached insurance schedule. The Work Task Items described in this Request for Proposal are only a guide to the anticipated minimum scope of work. In addition to the above items, the proposal shall include all elements, which can reasonably be anticipated as needed to complete the services. There is no limit to the total number of pages included in your proposal. However, proposals should be as concise as possible while still conveying all required information. • The following items address general proposal preparation issues: • The consultant is solely responsible for any costs incurred by responding to this Request for Proposal. • The proposal shall be signed by an official authorized to bind the firm to the Proposal and Contract. • The firm shall comply with all Federal, State and Local regulations governing any aspect of the project, including conflict of interest laws and regulations. • The contractor shall, in all solicitations or advertisements for employees placed by or on behalf of the contractor, state that all qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, ancestry, physical handicap, medical condition, marital status, or sex. • The firm shall cooperate with the City and shall promptly and appropriately respond to feedback made by the City. All work shall be performed in accordance with usual and customary standards of care for similar work performed. City action on proposals normally will be taken within 45 days of opening, however, no guarantee or representation is made herein as to the time between the proposal opening and subsequent action. PROPOSAL SELECTION The City reserves the right to accept or reject any and/or all proposals, to waive irregularities and technicalities, and to request resubmission. There is no obligation on the part of the City to award the contract to the lowest bidder and the City reserves the right to award the contract to the most qualified bidder submitting a responsive proposal with a resulting negotiated agreement which is most advantageous and in the best interests of the City. The City shall be the sole judge of the proposal and the resulting negotiated agreement that is in its best interest and its decision shall be final. JOB WALK A Job Walk will be held on Tuesday, June 15, 2004, at 10:00 AM. Please contact Scott Rigg for further details. The proposed fees shall be submitted m a separate sealed envelope and addressed to. Samuel Kevin Wilson, 4305 Santa Fe Avenue, Vernon, CA 90058, no later than 2:00 PM, Tuesday, June 29, 2004. r COME LAND MAINTENANCE CO. June 28, 2004 City of Vernon 4305 Santa Fe Avenue Vernon, CA 90058 BONDED • INSURED • LICENSED It is our pleasure to introduce to you Come Land Maintenance Company. We are a professional janitorial/housekeeping and floor care service company under Los Angeles County business permit number 847122 -05 with over 25 years of experience. We are submitting the enclosed materials so that we may be considered for future custodial service contractor for the City of Vernon. We've been involved in servicing custodial services for many independent city facilities such as City of Monterey Park, Inglewood, Stanton, Claremont, City of Azusa, City of Cypress, Bellflower, San Juan Capistrano etc. as well as other commercial buildings with housekeeping/ custodial services are being provided such as Westin South Coast Plaza, Bryman College, CIM Group, Four Points Barcelo Hotel, Hughes Aircraft, Children Institute, State of California Department of General Services, Pepsi Cola, UVP Inc., Aerospace Design Inc., BMG Entertainment Building, Wilshire Medical Carson Building, etc. in southern California last 20 years. Our staff and crew are specially trained to respond to the specific concern and needs of each client. We take pride in our attention to detail. We are eager to have you entrust your facilities to us and allow us to begin demonstrating for you and your co- workers the special kind of work we can do. Thank you for requesting a quotation from Come Land Maintenance Company and look forward to establishing a close and prosperous business relationship with City of Vernon. Resp tfully prepared, Yd4g`lKim Service Contractor 4917 West Melrose Ave., Los Angeles, California 90029 • Tel: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 COME LAND MAINTENANCE CO. BONDED • INSURED • LICENSED ** COMPANY DATA ** 1. FOUNDED : In 1975 by current owner and president, Grace Lee. 2. COMPANY NAME : Come Land Maintenance Company, Inc. 3. BUSINESS ADDRESS : 4917 West Melrose Ave., Los Angeles, CA 90029 Tel. (323) 957 -7715 Fax. (323) 957 -7709 4. BUSINESS IDENTIFICATION NUMBERS : Business Permit Number 847122 -05 Federal Identification 95- 4372092 Minority Business Enterprise Number CCA -6589 Dunns # 183410125 5. BUSINESS TYPE : Building Maintenance Company, primary work type is custodial services. Minority owned business. Corporation. 6. HISTORY Over 25 years of experience in janitorial services. 7. Authorized Representative Young E. Kim : Service Contractor COMPANY OBJECTIVE, NUMBER OF EMPLOYEES Come Land Maintenance Co., Inc. is a California Corporation based in Los Angeles. We have provided building services throughout Southern California business community for past 25 years and look forward to providing continued service for many years to come. The corporation is divided into two service divisions, retail and commercial. Come Land Maintenance Inc. bonds and insures more than 250 employees. The crews and supervisors take pride in using TOP-OF-THE-LINE products and STATE -OF -THE -ART equipment. Performance is assured by our advanced training program. 9. UNIFORM & BADGE Come Land Maintenance Co., Inc. will be provide all employees, including project manager, and supervisor(s) with uniform and photo - identification badges. 4917 West Melrose Ave., Los Angeles, California 90029 • Tel.: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 E1 I. D PROPOSED BIDDING SCHEDULE CITY OF VERNON CITY HALL AND RELATED FACILITIES FACILITY AREA IN SQUARE FEET MONTHLY COST City Hall Basement 5,250 $ 3 15 City Hall First Floor 9,800 $$ City Hall Second Floor 27,600 $ /b4 City Hall Third Floor 9,250. $ s Petrelli. Building 4,105 $ e, 40 -Light and Power 4,590 $ 367. A-e7 Trailer -1 660 $ /3,. Trailer — 2 660 $ /3.2. Leonis Building 3,932 $ N4. 60 Business Development Center — First Floor 20,000 $ l300 Business Development Center — Second Floor 20,000 $ 800 TOTAL COST PER MONTH $ 69b 8,aa Submitted by: ev to \?D 414f,1) f CO. /A'. Address: 4-41.7 to. Ma L APE; M 7 C gig Signature: MISCELLANEOUS JANITORIAL SERVICES (Not Additional Cost Items) 1) FLOORING: Strip and apply four (4) coats of floor finish to flooring. • ITEM 1: Ceramic Tile: Cost Per Quarter Per Squar • 1'1'EM 2: Vinyl Tile: Cost Per Quarter Per Squar • 1'1'EM 3: Rubber Tile: Square Foot: 1 0.10 Square Foot: / 0 • l 0 Cost Per Quarter Per Square Foot: 0 0. /0 PETRELLI LOADING AREAS: (Includes platforms and docks) ITEM 1: Wet mop or scrub platforms and docks and reapply cement sealer to all cement flooring. Cost Per Quarter Per Square Foot: # 0 • /6 f ENTRANCE AND ELEVATOR RUGS 1'1`BM 1: Clean and shampoo entrance and elevator rugs as required to maintain quality standards. This shall be performed not less than six times a year. Cost Bi- Monthly: / TO WINDOWS AND GLASS • ITEM 1: Exterior Glass: Wash all exterior - building windows leaving no visible streaking. Cost Per Quarter: A6 9 co HEM 2: Interior Glass: Wash all interior - building windows leaving no visible streaking. Cost Per Quarter: Il 3 MINI AND VERTICLE BLINDS • ITEM 1: Remove from the building premises all,mini and vertical blinds and wash. Blinds shall be returned and hung within 3 working days. Clean tapes and cords. Cost Annually: �i • HEM 2: (Every Six Months) Dust or vacuum all blinds at a 6 -month interval from washing cycle. Both sides of blind slats shall be free of dust. Cost Every Six Months: Cfl a CARPET SHAMPOO. HAMPOOING REQUIREMENTS (Bi- Annually) • I1.BM 1: All carpeted areas in the City Hall, Power Plant offices and RMI building shall be shampooed as per the manufacturers recommended procedures. Cost Per Square Foot: # 0 JANITORIAL SERVICES REQUIRED FOR CITY HALL, POWER PLANT, LEONIS BUILDING, TRAILERS 1 & 2, BUSINESS DEVELOPMENT CENTER AND PETRELLI CLEANING WORK AND QUALITY REQUIREMENTS 1. TOILET ROOMS: (Includes private toilet rooms) A. Daily: 1) Sweep and wet mop or scrub floors utilizing a cleaner - disinfectant. Sweeping, Wet Mopping Scrubbing: The floors shall be cleaned with a germicidal detergent solution and free of dirt, water streaks, mop marks, stiiug, gum, grease, tar, etc., and present an overall appearance of cleanliness. All surfaces shall be dry and the comers clean. 2) Clean and sanitize all fixtures including metal and chrome surface - water closets, urinals, washbasins, shower stalls, mirrors, waste receptacles, shelving, dispensers and wall surfaces, utilizing a germicidal detergent solution. • Fixture Cleaning: All fixtures and metal surfaces (washbasins, urinals, toilets, shower stalls, etc.) shall be clean with an approved germicidal detergent solution; there shall be no dust, spots, stains, rust, green mold, encrustation, or excess moisture. 3) Empty waste receptacles, service/supplies, paper towel, soap, toilet paper and seat cover dispensers. Empty, clean and disinfect sanitary napkin receptacles; replace soiled bags with new ones. Collect soiled bags in separate containers for disposal. Servicing: All supplies shall be provided and waste receptacles shall be emptied and sanitary napkin dispensers emptied, cleaned, disinfected and new bags inserted. Spot -Clean other Surfaces and Dust Horizontal Surfaces. Spot - Cleaning: Smudges, marks or spots shall have been removed without causing unsightly discoloration. Thorough Dusting: There shall be no dust streaks. Corners, crevices, moldings and ledges shall be free of all dust. There shall be no oils, spots or smudges on dusted surfaces caused by dusting tools. When inspected with a flashlight, there shall be few traces of dust on any surface. B. Weekly: Damp Mop and Spray Buff all Resilient Floors. Damp Mopping and Spray Buffing: Floors shall be free of streaks, mop - strand marks and skipped areas. All walls baseboards and other surfaces shall be free of splashings and markings from the equipment. The finished area should have a uniform luster. Damp wipe the full surface area of all stall - partitions, doors, counter tops, shelves, and wastepaper receptacles utilizing a multipurpose germicidal cleaner. T T T T T ' • Damp Wiping: All dirt, dust, water stains, spots, streaks, and smudges shall be removed from the surfaces. Prime and Treat Floor Drains: Prime and treat floor drains with and approved liquid enzyme treatment to reduce odors and gas smells. C. Monthly: Damp mop and wax all hard and resilient flooring in remaining room areas. Damp Mopping and Waxing: Damp mop and wax all hard and resilient flooring. The finished area shall have a uniform luster. Walls, baseboards and other surfaces shall be free of residue. Grout Lines: All grout lines shall be free of all stains and discoloration. D. Quarterly: Strip and apply four coats of floor finish to resilient floors. Stripping: All old finish or wax shall have been removed. There shall be no evidence of gum, rust, bums or scuffrnarlcs. There shall be no buildup in corners or crevices. Finishing: Walls, baseboards and other surfaces shall be free of finish residue and marks from the equipment Floors shall be free of streaks, mop strand marks and skipped areas. 2. ROOM CLEANING: Includes all office areas, file rooms, conference rooms, kitchens, Council Chambers, lounges, health units, and the corridor space adjacent to these areas. A. Daily: . 1) Empty wastebaskets and remove trash to designated disposal area. Clean washbasins and mirrors, as necessary; supply paper towels where dispensers are provided. Clean the areas used for the collection of solid wastes. Wash or steam clean all cans used for collection of food remnants, inside and out. No chemicals or cleaners shall be used without the prior written consent of the manager. (Note: Carts and containers used for the collection and/or storage of waste material shall be of noncombustible or flame resistant construction.) Recyclable Waste Collection: All recyclable waste disposed of in designated recycling bins throughout the buildings shall be collected and removed to an area designated by the City. Lunch Rooms: Thoroughly germa-clean lunchroom floors including tables, chairs and counter tops with approved disinfectant. Solid Waste Collection: All solid wastes generated in the building shall be collected and removed to area designated for trash by the City. 1 - Porcelain Ware Cleaning: Washbasins shall be clean and bright; there shall be no dust, spots, stains, rust, green mold, encrustation, or excess moisture. 1' 7 Ir Damp Wiping Mirrors: Mirrors shall be clean and free of dirt, dust, streaks and spots. 2) Clean interior of microwaves, sinks, ovens, stoves, refrigerators and coffeepots. 3) Clean both sides of plate glass within the building: Interior Glass Cleaning: Glass shall be clean and free of dirt, dust, streaks, watermarks, spots and grime and shall not be cloudy. Cleaners shall be non-abrasive and special care shall be taken so that glass treatments (tinting) shall not be scratched. 4) In office areas, file rooms, conference rooms, and lounge areas sweep floors, vacuum carpet and extend the sweep or vacuum to remove obvious dirt from around and under furniture. Remove gum from under desks and workstations. Vacuuming: Carpet surfaces shall be free of obvious dirt, dust and other debris. Note: For the purpose of this contract, whenever the term carpet or carpeting is used, it is intended to include wall-to-wall carpeting as well as room size rugs and area rugs. Sweeping: Floor surfaces shall be free of obvious dirt or debris. Sweep with a chemically treated mop. Dusting: Available horizontal surfaces shall be free of obvious dust. Dust all blinds. Dust with a treated dust cloth all horizontal surfaces that are readily available and visibly require dusting. A 5) Carpet Spotting: Excessive buildup spillages or crusted material shall have been removed along with spots, smears and stains. There shall be no evidence of fuzzing caused by harsh rubbing or brushing. Cleaned areas shall blend with adjacent areas of carpeting. Spot cleaning shall be done according to manufacture recommendations. 4 s 1 r 4 I " 1 6) Damp mop lounge areas, including kitchens, and spray buff. Damp Mopping and Spray Buffing: Floors shall be free of streaks, mop strand marks and skipped areas. Walls, baseboards and other surfaces shall be free of splashings and markings from the equipment. The finished area shall have a uniform luster. B. Weekly: 1) In office areas, file rooms, libraries, conference rooms and lounge areas thoroughly dust horizontal surfaces of furniture and all wall surfaces within approximately 70 inches of the floor and vertical surfaces and under surfaces (knee wells, chair rungs, table legs, etc.). Clean glass desktops. Vacuum all carpet. Thorough Dusting: There shall be no dust s(realcs. Corners, crevices, moldings and ledges shall be t I free of all dust. There shall be no oils, spots or smudges on dusted surfaces caused by dusting cycle. 1 Damp Wiping (Glass Desk Top): Glass desktops shall be free of dirt, dust, streaks and spots. 1 i 1 Thorough Vacuuming: Carpets, including comers, shall be clean and free from dust balls, dirt and other debris; nap on carpets shall lie in one direction upon completion of the vacuuming task. Sweep full floor area. Thorough Sweeping: Floors shall be clean and free of trash and foreign matter. No dirt shall be left in comers, under furniture or behind doors. Spot clean wall surfaces within approximately 70 inches of the floor. Spot Cleaning: Smudges, marks or spots shall have been removed without causing unsightly discoloration. C. Monthly: Damp mop and wax all hard and resilient flooring in remaining room areas: Damp Mopping and Waxing: Damp mop and wax all hard and resilient flooring. The finished area shall have a uniform luster. Walls, baseboards and other surfaces shall be free of residue. Telephones: Germicide all telephones. D. Monthly: In office areas, file rooms, libraries and conference rooms. Damp wipe glass in interior office doors, partitions and bookcases. Interior Glass Cleaning: See quality requirements .outlined in room cleaning daily, Section 2. E. Quarterly: Strip and apply four coats of floor finish to all flooring. Stripping: All old finish or wax shall have been removed. There shall be no evidence of gum, rust bums or scuffmarks. Finishing: Walls, baseboards and other surfaces shall be free of finish residue and marks from equipment. Floors shall be free of streaks, mop strand marks and skipped areas. The finished area .shall have a uniform luster. F. Services to be Performed as Required to Maintain Quality Standards: Wash, damp wipe, or provide plastic liners for wastebaskets to keep them in an acceptable condition. Cleaning Wastebaskets: Wastebaskets shall be free of dust, debris and residue. Plastic liners shall not be tom, worn or contain residue. Wipe down and treat surfaces of wood paneling. Cleaning Wood Paneling: Paneling shall be free of dirt, dust, steaks and spots. T 1 A 1 .: 1' 3. MAIN ENTRANCES, MAIN LOBBIES AND MAIN CORRIDORS A. Daily: 1) Sweep bare floors and vacuum carpeted floor areas. Clean and polish metal doorknobs, push bars, kick plates, railings and other metal surfaces; clean and polish wood handrails, doors and other wood surfaces; clean spots and marks off walls, dust all surfaces within approximately 70 inches from the floor. Thorough Sweeping: Floors shall be clean and free of trash and foreign matter. No dirt shall be left in corners, under furniture or behind doors. Thorough Vacuuming: Carpets shall be clean and free from dust balls, dirt and other debris; nap on carpets shall lie in one direction upon completion of the vacuuming task Metal Polishing: Metal surfaces shall be free of smears, stains and finger marks. They shall be clean and bright and polished to a uniform luster. Wood Polishing: Wood surfaces shall be clean and free of smudges and residue. Spot Cleaning: Smudges, marks or spots shall have been removed without causing unsightly discoloration. Thorough Dusting: There shall be no dust streaks. Comers, crevices, moldings and ledges shall be free of all dust. There shall be no oils, spots or smudges on dusted surfaces caused by dusting tools. Telephones: Germacide public telephone. Damp 'mop and spray buff all hard and resilient floors: Damp Mopping and Spray Buffing: Floors shall be free of streaks, mop strands marks and skipped areas. Walls, baseboards and other surfaces shall be free of splashing and markings from the equipment. ' The finished area should have a uniform luster. 3) Clean both sides of entrance door glass and glass surrounding entrance doors within reach. Glass Cleaning: All glass shall be clean and free of dirt, grime, dust, streaks, watermarks and spots and shall not be cloudy. B. Monthly: All grout lines shall be clean and free of stains and discoloration. C. Quarterly: 1) Clean and polish all door thresholds. Cleaning Thresholds: Thresholds shall be clean and free of oil, grease, dirt and grime. Strip and apply four coats of floor finish to all hard and resilient floors. 1i Stripping: All old finish or wax shall have been removed. There shall be no evidence of gum, rust, burns or scuffinarks. Water solutions shall not be used on wood flooring. Note: Additional coats of finish may be required between this frequency in order to meet the quality requirements identified in Main Entrances, daily Sec. 2. Finishing: Walls, baseboards and other surfaces shall be free of finish residue and marks from equipment. Floors shall be free of streaks, mop strand marks and skipped areas. The finished area shall have a uniform luster. 4. STAIRWAYS: A. Three Times Weekly: (Rion-Wed-Fri) Sweep or vacuum stair landings and steps, dust railings, ledges, grilles, fire apparatus, and doors. Sweeping or Vacuuming Stairways: Landings and treads shall be free of dirt, dust, and other loose foreign matter. " Dusting: Railings, ledges, grilles, fire apparatus, and doors shall be dust free. B. Monthly: Wet mop or scrub steps, risers and landings; clean glass surfaces and polish bright metal and woodwork. Spot clean walls to a height of approximately 70 inches. Wet Mopping or Scrubbing: Steps, risers and landings shall be clean and free of dirt, water streaks, mop marks, sating, gum, grease, tar, etc., and present an overall appearance of cleanliness. All surfaces shall be dry and the comers clean. Cleaning (Glass): Glass shall be clean and free of dirt, dust, streaks and spots. Bright Metal Polishing: Bright metal surfaces shall have a polished and lustrous appearance. Wood Polishing: Surfaces shall be free of dirt, dust, streaks and spots. Spot Cleaning: Smudges, marks, or spots shall have been removed without causing unsightly discoloration. 5. PETRELLI LOADING AREAS: (Inchides platforms and docks) A. Daily: Sweep: Sweeping: Loading areas, entrances, steps, porches and stairs shall be clean and free of trash, debris and foreign matter. No dirt shall be left in comers, crevices or where sweepings were picked up. Mop: Mopping: Mop with a chemical cleanser, bringing all surfaces to a uniform luster. Spot Cleaning - Loading areas: Spot Cleaning: Spot clean all spots from cement floors by damp mopping or other means as needed. Empty waste receptacles and reinsert trash liners as needed. B. Quarterly: Wet mop or scrub: Wet Mopping and Scrubbing: Area shall be clean and free of dirt, string, gum, grease, tar, oil spots, etc., and present an overall appearance of cleanliness. All surfaces shall be dry and the corners clean. Strip and reapply cement sealer to all cement flooring. 6. PASSENGER ELEVATORS: A. Daily: Clean all surfaces in the interior of the car, including floor track, and polish bright metal surfaces. Clean exterior surfaces of all doors and frames. Vacuum carpets, damp mop and spray buffresilient floors. Dusting (Interior Elevator Surfaces): All vertical and horizontal surfaces shall be clean and free of dirt and dust. Damp Wiping: Damp wipe interior and exterior elevator surfaces using a multipurpose germicidal cleaner. All surfaces shall be clean and free of finger marks and smudges. Cleaning (Elevator floor track): Floor tracks shall be free and clean of dirt and grime including miscellaneous debris. Bright Metal Polishing: Bright metal surfaces shall have a polished and lustrous appearance. Vacuuming: Elevator carpets shall be free of dustballs, dirt and other debris. Damp Mopping and Spray Buffing: Floors shall be free of streaks, mop strand marks and skipped areas. Walls, baseboards and other surfaces shall be free of splashings and markings from the equipment. The fmished area should have a uniform luster. 7. DRINKING FOUNTAINS A. Daily: Clean drinking fountains and replenish paper cups where dispensers are provided. Cleaning Drinking Fountains: The porcelain or stainless steel surfaces shall be clean and bright, and they shall be free of dust, spots, stains and streaks. Drinking fountains shall be kept free of trash, ink, coffee grounds etc. Metal Polishing: Metal surfaces shall have a polished and lustrous appearance. 8. STORAGE SPACE A. Monthly: Sweep the full floor area: Thorough Sweeping: Floors shall be clean and free of trash and foreign matter. No dirt shall be left in corners, under furniture, or behind doors. 9. ENTRANCE AND ELEVATOR RUGS • A. Every Two Months: Clean and shampoo entrance and elevator rugs as required to maintain quality standards but not less than six times a year. Shampooing (Entrance and Elevator Rugs): Rugs shall be clean and free of grime, stains, and excessive buildup and crusted material. • 10. INTERIOR WINDOWS AND GLASS A. Quarterly: Wash interior building windows, including spandrel glass, glass over vestibule doors, and all plate glass around entrances, lobbies and vestibules. Window Washing: Washed glass shall be clean and free of dirt, grime, streaks and excessive moisture and shall not be cloudy. Window sashes, sills, woodwork and other surroundings of interior glass shall be wiped "free of drippings and other watermarks. 11. EXTERIOR WINDOWS Exterior windows shall be cleaned in the following months: • May. • August November . 12. MINI AND VERTICAL BLINDS A. Annually: 1) Remove from the building premises all mini and vertical blinds and wash. Blinds shall be returned and hung within 3 working days. Clean tapes and cords. Washing: Both sides of blind slats shall be clean and free of dust and water. Dust or vacuum all blinds at a 6 month interval from washing cycle. Dusting: Both sides of blind slats shall be free of dust. 13. HIGH CLEANING A. Monthly: Clean surfaces and objects in the building approximately 70 inches or more from the floor. This includes but is not limited to the wall and ceiling areas, ventilating and air conditioning outlets, transoms, clocks, ceiling moldings, tops of partitions, overhead pipes, wall fans, pictures, plaques, wall or ceiling diffusers, file cases, bookcases, lockers, etc. Damp wipe and dry high surfaces such as transoms, clock glass, picture frames and glass, smudged areas surrounding air grilles, diffusers, etc. Drapes shall be vacuumed in place. High Cleaning: Surfaces shall be clean and free of dust. Where glass is present, both sides shall be clean and free of streaks. 14. MISCELLANEOUS REQUIREMENTS 1) Lights shall be used only in areas where and at the time when work is actually being performed. 2) Mechanical equipment controls for heating, ventilation, and air - conditioning systems will not be adjusted by the workers. 3) Water faucets or valves shall be turned off after the required usage has been accomplished. 4) Windows shall be closed and lights and fans turned off when not in use. 5) Organize and train employees to participate in building fire and civil defense drills. 6) Report fires, hazardous conditions, and items in need of repair to the contracting officer's representative. 15. SPECIAL JOBS/REQUIREMENTS Due to other than normal conditions, (types of occupancy, traffic flow, materials of construction, priority areas, unusual design features, etc.) the following requirements are designated as special jobs and become a part of this contract Modular and/or Systems Furniture and Upholstered Furniture A. Monthly: Thoroughly vacuum to remove embedded dirt and dust. Thorough Vacuuming: All modular systems and upholstered furniture shall be vacuumed completely to remove all dirt and dust. Spot Cleaning: Check and spot clean all modular desks and upholstered furniture with approved cleaner. All spot cleaning shall be done according to manufacture recommendations. T 16. CARPET SHAMPOOING REQUIREMENTS A. Weekly: During the week, check and spot clean, corridors, lobbies, individual areas, conference rooms, and all other carpeted areas on the floors as needed. Spot clean as per manufacture recommendation. B. Bi- Annually: All carpeted areas in the City Hall, Power Plant offices, Leonis building and Petrelli building will be shampooed following the manufacturers recommended procedures. Carpet Shampooing: All carpets shall be clean, free of spots, spillages and removable stains. There shall be no evidence of fuzzing caused by harsh rubbing or brushing. Note: Furnishings moved during the carpet shampoo program will be replaced in their original position. 17. PHYSICAL FITNESS CENTER A. Daily: 1) Empty wastebaskets, and remove trash to designated disposal area. Clean washbasins and mirrors, as necessary. Replenish toilet supplies and provide paper towels for all dispensers provided. Wash cans for collection of food remnants, inside and out and/or provide plastic liners as deemed necessary by the Building Maintenance Foreman. Clean appliances with appropriate cleansers. Solid Trash Collection: All solid wastes generated at the site shall be collected and removed to the dumpster. Clean Appliances: Surface areas of appliances will be cleaned with appropriate cleansers. Surface areas will be grease and dirt Fite. Appliances will shine, no smears or streaks will be on surfaces. Porcelain. or Stainless Steel Cleaning: Washbasins shall be clean and bright, no dust, spots, stains, green mold, rust, or encrustation and excess moisture. t' Damp Wiping (Minors): Mirrors shall be clean and free of dirt, dust, streaks and spots. Office Furniture: Doorknobs, hardware, etc. shall be cleaned with appropriate cleaner - disinfectant. All wall and door surfaces will be cleaned daily to insure dirt of any kind is removed. Wall Cleaning: Complete and total wall and door cleaning is required on a daily basis to include baseboards. No smudges, grease, dirt, dust, etc. are to be accumulated on the walls surfaces. Only high quality cleaners will be used to accomplish this task Clean horizontal surfaces including tables, counters, and desk tops. Clean vertical surfaces of cabinets. Dusting: All surfaces shall be free of dust. Furniture surfaces will be dusted (see note), to insure a dust free environment. 7 Vacuum carpet. Vacuuming: Carpet and corners shall be clean and free of dustballs, dirt and other debris; nap on carpet shall lie in one direction upon completion of the vacuuming task. C. Weekly: Thoroughly dust vertical surfaces of furniture, knee wells, chair- rungs, table legs, etc. Thorough Dusting: All surfaces shall be free of dirt and dust. D. Quarterly: High cleaning of surfaces and objects approximately 70 inches or more from the floor. This includes wall and ceiling areas, ventilating and air- conditioning outlets, transcoms, clocks, ceiling molding, tops of partitions, wall fans, pictures, plaques, all furniture and window sills. Damp wipe and dry high surfaces. High Cleaning: Surfaces shall be clean and free of dust, dirt and smudges, etc. 18. GENERAL REQUIREMENTS: The following is anticipated:. The selected janitorial Service Company will bring to our immediate attention all observed/needed maintenance/cleaning, which may be beyond the scope of the contract. City staff will not have to tell the service company when to perform as needed maintenance/cleaning, the service company will anticipate the need and if within the scope of the contract, will perform the needed services. A schedule for monthly and yearly cleaning activities will be provided for the City. 3) The Service Company shall provide a call out list with telephone numbers regularly updated, to handle emergency or unusual janitorial services. The Service Company shall provide a list of all employees and their supervisors, who may work upon these premises. A periodic meeting to review service performance will be conducted. Attendees shall include, the contract administrator, a representative of the Service Company at least one work area manager who is a resident of the affected spaces. The following products will be supplied by the City of Vernon for janitorial use and dispensing: Urinal tabs, paper towels, toilet paper, seat covers, liquid hand soap, trash bags and sanitary napkins. All other products required to perform the janitorial service as outlined shall be supplied by the contractor. Sign in Requirement A log sheet shall be provided for each facility. All employees assigned by the Contract to work in each facility shall sign in at the beginning of the work shift and upon leaving that facility. T 1 Supervision and Inspection: It is mandatory that the Contractor have a night -time supervisor on duty 7 days a week and that a pager is issued to him, and the pager number must be given to the Building Maintenance Foreman or his designate at the start of the contract. Securing of Buildings: During and after janitorial services are performed, the contractor's employees shall enter and leave through only specified locations. Contractor's personnel shall check to be sure all doors and windows are closed and locked, so that the area is left in a secure condition against entry. 10) Uniforms: The Contractor shall provide appropriate work uniforms for all personnel. Uniforms shall be worn at all times while performing work in City facilities. Uniforms shall be Blue "Jumpsuits ". The name of the company and the words "Janitorial Service" in large White letters must appear on the back of jumpsuit. Each employee shall have a picture identification nametag with company name pinned on front of uniform at all times. 11) General Work Provisions: 1) The contractor shall not work or perform any operation during regular business hours unless instructed by management. 2) The contractor shall be required to assign a designated English-speaking foreman as project manager. Contractor shall provide an annual cleaning schedule outlining specific cleaning tasks to be performed. Maintenance crews shall not use any office equipment i.e., phones, fax machines, copiers etc. 12) Reasonable Time Frames are defined as follows: 1) Emergency service notification must be responded to within two hours. 2) Areas impacted and affected by health and safety issues shall be immediately be barricaded to inform the public and City personnel of potential dangers in that area. All other issues will receive written notification ('Punch List') giving two (2) working days for completion. If the deficiency is not corrected within the required two -day period, any item that has not been corrected may be completed by the City or by other contractual services and actual costs will be charged to the Contractor without further notification. 13) General Conditions: 1) All damages that, in the City's opinion, are due to the Contractor's operation, shall be repaired at the contractor's expense. T r 2) The Contractor agrees to perform all work in a manner as to meet all acceptable standards for safe practices during maintenance operations. 3) It shall be the Contractor's responsibility to inspect and identify any practices and conditions that render any portion of the maintained areas unsafe. If any person employed by the Contractor, or any subcontractor, shall fail or refuse to carry out the directions of City management, or in the opinion of management, is incompetent, disorderly, or uses threatening or abusive language to any person on the work site, shall be discharged from the project immediately. The Contractor warrants that in the performance of this Agreement, it shall comply with all Federal, State and local laws and ordinances. The work hours for each area shall be as follows: 1) . 2nd and 3rd Floors: Monday through Thursday 1730 — 0400 hours. 2) 1st and Basement Floors (Monday through Sunday) and Petrelli Building: Monday through Friday 1730 - 0400 hours. 3) Petrelli Loading Dock area: Monday through Friday 0830 -1130 hours. FLOORING SURFACE AREA City Hall Basement: Carpet: 1,000 sq /ft. Ceramic Tile: 350 sq /ft. Vinyl Tile: 3,600 sq /ft. Concrete: 300 sq/ft. City Hall First Floor: Carpet: 5,500 sq /ft. Ceramic Tile: 2,100 sq/ft. Vinyl Tile: 1,600 sq/ft. Rubber Tile: 300 sq /ft. Concrete: 300 sq /ft. City Hall Second Floor: Carpet: 17,200 sq /ft. Ceramic Tile: 8,000 sq/ft. Vinyl Tile: 1,800 sq/ft. Rubber Tile: 300 sglft. Concrete: 300 sq /ft. City Nall Third Floor: Carpet: 6,000 sq/ft. Ceramic Tile: 450 sq /ft. Vinyl Tile: 2,300 sq /ft. Rubber Tile: 300 sq /ft. Concrete: 200 sq /ft. Petrelli Building: Carpet: 1,600 sq/ft. Ceramic Tile: 125 sq /ft. Vinyl Tile: 2,380 sq/ft. Light and Power: Carpet: 600 sq /ft. Ceramic Tile: 140 sq /ft. Vinyl Tile: 3,400 sq /ft. Concrete: 450 sq /ft. Trailer -1: Vinyl Tile: 600 sq /ft Trailer - 2: Vinyl Tile: 600 sq /ft Leonis Building: Carpet: 3,686 sq/ft Vinyl Tile: 246 sq /ft Business Development Center First Floor: Concrete: 20,000 sq /ft Business Development Center Second Floor: Concrete: 20,000 sq/ft J COME LAND MAINTENANCE CO. BONDED • INSURED • LICENSED IMPLEMENTATION PLAN START UP AND ON GOING MANAGEMENT PLAN I. SCOPE OF WORK A. TWO WEEKS PRIOR TO COMMENCEMENT 1. Review Equipment and Supplies 2. Introduce Contract Manager & On -site supervisor 3. Walk entire facility noting areas need special attention and need improvements 4. Review trash removal procedures including recycling program 5. Organize all equipment and supply storage 6. Set delivery time for supplies and equipment 7. Formulate crew 8. Establish job assignment — Review all work requirements density of building, physical layout, and time constraints. Structures a plan for cleaning the facility, then fits people into the plan by making the most effective assignments possible 9. Set up back up crew — Establish reserved crews who will substitute labor to fulfill contract specification in case of employee absence or emergency nature happen. Maintain a sufficient number of trained staff on company payroll to cover vacations, illness and emergency leave for custodians assigned to the service contract B. ONE WEEK PRIOR TO COMMENCEMENT, MEETING WITH CLIENT. 1. Introduce Come Land Maintenance Staff 2. Receive Floor Plans 3. Review keying and security procedure 4. Reviewing janitorial log book implementation 5. Set up daily, periodic work schedules and inspection schedules 6. Deliver and confirm emergency phone list and customer service guide line. C. COMMENCEMENT DATE 1. Janitorial management staff assembles at building with proper uniforms & badges 2. Preparation for arrival of crew and commencement of cleaning II. SUPERVISORY PLAN A. CONTRACT MANAGER 1. Liaison with facility management and certain individual 2. Provides Quality Control Program 3. Reviews schedules with facility coordinator 4. Report any damage or incident B. ON -SITE SUPERVISOR 1. Administers overall supervision to building janitorial staff 2. Review with crew daily request, complaints and scheduling 3. Responsible for maintaining security and proper cleaning standards 4. Ensures periodic work is accomplished per schedule 4917 West Melrose Ave., Los Angeles, California 90029 • Tel.: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 COME LAND MAINTENANCE CO. __Opod‘sthizalcAziton;q1jepte MANAGEMENT AND SUPERVISION BONDED • INSURED • LICENSED The primary element in the successful performance of contract janitorial service is management and supervision. Top management of Come Land Maintenance Co. rests with Grace Lee, President, who directs the overall operation of the company. Directly under the President, the Operations Manager, who is headquartered at our main office, 4917 W. Melrose Ave., Los Angeles, California, coordinates and directs our field supervisors. The operations manager's primary purpose is to increase the operational effectiveness of all the people under his supervision. He trains and assists his personnel, calls on our customers and assists them with any problems they may have. He is fully responsible for maintaining the quality of service on the various jobs located in his area. During the day he visits and maintains a constant liaison with customer representatives and together they make daytime inspections of their premises. Also, he is in charge of the field supervisors, working at least two evenings a week inspecting their performance and quality of service. The field supervisor works from eleven o'clock in the evening to five o'clock m the morning to handle front line job supervision. On large jobs, these supervisors generally have ten or more hourly workers under them, and are assigned to a building or specific groups of buildings working in liaison with the customer representatives. They report directly to the operations manager. 4917 West Melrose Ave., Los Angeles, California 90029 • Tel.: (323) 957 -7715 (24Hrs.) Fax.: (3231 957 -7709 COME LAND MAINTENANCE CO. � 'ro gsio G crnito,,&d epoic� PERSONNEL PROGRAM BONDED • INSURED • LICENSED Come Land Maintenance Co. has always been highly selective in the hiring of each employee. From the recruitment of a General Manager to the hiring of an office worker or a member of the custodial staff, nothing is ever left to chance. From the time each applicant fills out an employment application to the time of his retirement, a formalized personnel program that is administered by an experienced, college- trained staff. For administrative and supervisory personnel, psychological testing is conducted in order to determine suitability in handling diverse types of situations. Also included is mandatory participation in training programs covering such topics as supervision, safety and modern maintenance techniques. Each of our prospective custodians is required to complete an employment application. Specific personal information is requested to facilitate a thorough investigation of each applicant's work record, health history and abilities. In addition, all applicants are subjected to an extensive three - point background check, including a police check, a fidelity bonding check and a past employment check. Their hiring is contingent on the satisfactory results of these checks. Periodic follow -up interviews, coupled with quarterly performance ratings, afford Come Land Maintenance Co. management the opportunity to appraise and scrutinize each employee's job performance, work attitude and reliability. This program has resulted in low employee turnover and an extremely low accident rate. As a result, we have kept our unemployment and worker's compensation costs to an absolute minimum. These savings are passed on to each of our clients. The result of our personnel program: Significant cost- savings for each of our clients and reassuring knowledge that every Come Land Maintenance Co. employee is an honest, well- trained and reliable professional. All Come Land Maintenance Co. employees undergo an initial probationary period. During this time they are trained in proper cleaning techniques and correct operating procedures for all the equipment and supplies that would be used. At the end of this period they are evaluated on the basis of their reliability, attitude, quality of work and productivity. They become regular employees only if they received satisfactory evaluation in, all areas. Come Land Maintenance Co. strongly believes in the necessity of close and thorough supervision. We carefully detail each employee's duties to them, oversee their work, and systematically evaluate them to make certain their work remains up to par. 4917 West Melrose Ave., Los Angeles, California 90029 • Tel.: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 COME LAND MAINTENANCE CO. EMPLOYEE RELATIONS ORIENTATION BONDED • INSURED • LICENSED In a study done by B. S. C. A., our trade association, it was determined that 90% of all employee drop out in the maintenance service industry occurs in the first 90 days after hiring. In fact, a substantial amount of turnover occurred in the first 30 days! The problem appeared to be a failure on the part of the company to sell the job to the new employee. Our orientation programs have four major objectives: 1. Introduce the worker to his job. 2. Provide the necessary job related information and training. 3. Assess and give feedback on his initial performance. 4. Instill the new employee with a sense of company loyalty. Come Land Maintenance Co. believes that thorough employee training on prescribed duties, proper utilization of supplies, equipment, and company policy is essential to the efficient and stable operation of an account. Personal instruction is aided by policy handbooks and instruction manuals to maintain systematic standards 4917 West Melrose Ave., Los Angeles, California 90029 • Tel.: (323) 957 -7715 (24Hrs.) Fax.: [323) 957 -7709 COME LAND MAINTENANCE CO. jearionatA/zitor raGfavei e, TRAINING PROGRAM BONDED • INSURED • LICENSED All janitors are required to complete a two week comprehensive training program consisting of classroom and hands on training in ahe following areas: general cleaning, restroom cleaning, floor care and carpet care. The classroom training consists of one week viewing a series of training videos distributed by The Institutional Technology Center at the University of Kansas. After viewing these videos all janitors must pass a written exam with a minimum score of eighty percent before advancing to practical field training. After a janitor has passed the written exam he is placed on a site to work along side a supervisor for one week. After the hands -on training is completed, the janitor is reevaluated. If his work is satisfactory, he is placed on a permanent assignment. We also provide on -going training quarterly, as the techniques and technology in this industry are always changing. 4917 West Melrose Ave., Los Angeles, California 90029 • Tel.: (323) 957 -7715 (24Hrs.) Fax.: (323) 957-7709 COME LAND MAINTENANCE CO. di e.8rioaala, -t aitorraGJeruice. TRAINING PROGRAM OUTLINE TOOLS AND EQUIPMENT Safety Procedures- protecting self & others Regular preventive maintenance Equipment maintenance Proper usage of equipment & tools Protecting walls and furnishings CHEMICALS Safety and handling General property of the chemicals Handling specific chemicals Proper mixtures and usage of cleaning chemicals Proper storage of chemicals used How to read MSDS III. GENERAL CLEANING Systems: Different conditions of cleaning areas Office cleaning Glass cleaning Restroom cleaning and disinfecting Carpet spotting procedures Tile floor cleaning & care Clean-room classifications and cleaning procedures 3 : Manufacturing area Air vent - cleaning procedures Irregular conditions and special challenges IV. RESTROOM CLEANING Hospital regulations and their procedures Inspection and preventative methods Proper mixtures and usage of disinfectants Chrome/stainless steel and fixtures cleaning Brass and fixtures/hardware cleaning Water stain removal methods General tile cleaning Tile grout care BONDED • INSURED • LICENSED 4917 West Melrose Ave., Los Angeles. California 90029 • Tel.: (323)957 -7715 (24Hrs.) Fax.: (323)957 -7709 COME LAND MAINTENANCE CO. BONDED • INSURED • LICENSED TRAINING PROGRAM OUTLINE(Continued) V. GENERAL FLOOR CARE Neglect can make maintenance and replacement very expensive. Wrong methods of maintenance can ruin floors within a week or a month. Improper and inadequate cleaning tools, even in the lands of experts, cannot provide the measure of cleanliness, protection, and attractiveness that is so desirable. VL CARPET CARE Carpet cleaning chemical usage Spot testing and removal Shampoo methods Bonnet shampoo Steam shampoo Dry -Chem method Carpet restorations Interim care Minor restoration Major restoration Water damage restoration VII. HARD TILE FLOOR CARE Different types of hard floors Determining proper types and usage's of floor finish Strip and re -finish Scrub and re -finish High speeds buff and re -finish Marble floor care Bare concrete sealing methods General maintenance of tile floors 4917 West Melrose Ave., Los Angeles, California 90029 • Tel.: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 a is COME LAND MAINTENANCE CO. BONDED • INSURED • LICENSED Custodial / Janitorial Video Training Program All janitors are required to complete a two week comprehensive viewing of series of training videos in order to serve the customer with consistency of performance and dependability. These are some of our series of training video lists. 15006 OSHA's New Hazardous Energy Source Meets OSHA's training requirements for affected and authorized employees. This program is extremely helpful in training employees working with or around any type of machinery or equipment. (10 min.) 15007 Sanitation and Cleanliness in Food Service Establishments Explains sanitation and cleaning procedures, safety, and necessary information to improve cleaning and sanitizing in food service areas. (12 min.) • 15008 Cleaning and Polishing Floors Without Slips and Falls Designed to improve floor surface appearance and reducing the possibility of slips and falls. Slips and falls are costly accidents. This video trains janitors and custodians in reducing slips and falls. (16 min.) • 15009 Accident Causes and Prevention This single cause of most accidents and injuries is unsafe acts of employees. This program explains unsafe acts and behaviors, how employees can take the responsibility for their own actions, thereby eliminating of all accidents and injuries. (11 min.) • 15010 Electrical Safety for Janitors and Custodians Individuals working in the custodian and janitorial industries are exposed to electricity. Electrical equipment, water, and chemicals are ingredients for a serious injury or fatality. This program explains electrical safety and how employees can reduce the risk of injury. (12 min.) 4917 West Melrose Ave., Los Angeles, California 90029 • Tel.: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 COME LAND MAINTENANCE CO. JOB TRAINING REPORT TRAINEE: TRAINING PERIOD: JOB DESCRIPTION BONDED • INSURED • LICENSED LOCATION: ATTENDANCE RECORD waste basket re • lace liner. 2. Dust furniture and e • ui • ment. 3. Clean and polish desk to • s. 4. Dust baseboard, window sill, led • e etc. 5. S • of clean woodwork and • ained surface. 6. Vacuumend spot clean ru • . 7. Wash door • lass and partition • lass. 8. Sweep and dust mo • hard surface floor. 9. Clean and • olish metal and stainless steel. 11.High dustin • - ceilin • vent, • icture fra 1. Wet -mo • floor with • ermicidal cleaner. 2. Cieanin • commodes and toilet seat. 3. Clean and • olish fixtures, sink, mirror. 4. Re • lenish soap, tissue, towel and seatcover. n704 PP 2. Buffin • - maintain floor attractive. 3. Stri • and wax, de • resin • cement floor. 4. Remove car • t spots, shampoo carpet. S 2 4 1. Floor machine, Buffin • machine. 1. Safe rules, com • an rules, video to • e. INSTRUCTOR NAME AND SIGNATURE: 4917 West Melrose Ave., Los Angeles, California 90029 • Tel.: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 COME LAND MAINTENANCE CO. S o -1. z GG * vu, to is c G Jer ON GOING" EMPLOYEE TRAINING RECORD !NAME: BONDED • INSURED • LICENSED STARTING DATE: DATE HOURS TRAINING COURSES SAFETY SECURITY TOOLS & EQUIP. 1CHEMICALS /DISINFECTING /CLEANING 'GENERAL ICARE ICA ER 4917 West Melrose Ave., Los Angeles, California 90029 • Tel.: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 COME LAND" MAINTENANCE CO. WORKING RULES BONDED • INSURED • LICENSED 1. All employees must put the full- specified time on their jobs. Unless permission is granted, work must be done on the designated day and hours. 2. If any employee is unable to report for work, the supervisor must be notified as soon as possible. Failure to report an absence is grounds for dismissal. 3. No one will be permitted to assist with any work that is not employed by Come Land Maintenance Co. This means no employee is allowed to bring outsiders onto the job premises, unless they are authorized by Come Land Maintenance Co. and on the payroll. Due to security reasons, violation of this rule will result in immediate dismissal. 4. The use of alcoholic beverages or being under the influence of alcohol or other substances when reporting for work or during work is strictly prohibited and is grounds for immediate dismissal. 5. No client's equipment is to be used. This includes telephones, radios, office equipment, etc. 6. If the employee encounters any unusual situation, during his assignment, such as unlocked doors, safe door open, money left out, or indication that an unauthorized person has been on the premises, the field supervisor must be notified immediately. 7. Upon completion of each area, recheck to see that everything is in place and only designated lights left on. Lock all doors except those specified to remain open. After locking, recheck each door to verify it is locked. 8. Always adhere to designated "no smoking" areas, which is usually the whole building. 9. Report any damage or breakage regardless of the cause immediately to the field supervisor. 10. Never remove anything from the premises where you are working, even if it is believed to be of no value and should be discarded. Articles of value such as watches, money, etc., that seem misplaced should be given to the supervisor and noted where it was found. 11 .Do not stand on any furniture such as desktops, chairs, file cabinets, etc. Be careful when vacuuming, sweeping or dust mopping so as not to mark desks, baseboards, wood paneling and do not allow broom or mop handles to bump walls or ceilings. 4917 West Melrose Ave., Los Angeles, California 90029 • Tel.: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 al COME LAND MAINTENANCE CO. Continued.... BONDED • INSURED • LICENSED 12. Replace all electric plugs disconnected for cleaning. Do not at any time unplug Teletype machines or turn off electric clocks, computers or refrigerators. 13. Always use good judgement when throwing away or removing articles of waste from the premise. Sometimes important records are put on or in baskets or placed on the floor. If there are any doubts about this, finds out first otherwise leave it. 14. If required to sign in or out of a facility, all employees must sign for themselves. 15. All Come Land Maintenance Co. personnel will be uniformed and will have a personal ID card. 4917 West Melrose Ave., Los Angeles, California 90029 • Tel.: [323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 r 1 • COME LAND MAINTENANCE CO. _Orfearzyzet4fet&p few BONDED • INSURED • LICENSED FIELD SUPERVISOR DUTIES 1. Reports to the Building Manager daily to pick up work orders and assignments. 2. Checks with any designated Department Heads at least once a week. 3. With the approval of the Building Manger, hires replacements as needed, where the initial . interviewing, screening and approval is done by the Come Land Maintenance Co. Operations Manager. 4. Responsible for implementing and directing training programs for all housekeeping personnel. 5. Responsible for the care and use of all equipment, tools and materials. Ensures that adequate supplies are available. With the approval of the Building Manager, conducts testing of new items and supplies for possible improvement of the services. 6. Keeps records such as time sheets, vacation schedules, utility work logs, etc., in conjunction with the requirements of the Building Manager. Verifies all records with the Building Manager. 7. Keeps in personal contact with the workers by regular and continual tours through the building. 8. Submits to the Building Manager a weekly inspection summary of the job performance on all stations. 9. Reports faulty fixtures or other adverse building conditions to the Building Manager. 10. Responsible for scheduling and frequency of all utility and tag work and allocates manpower to the foreman on a priority basis. 11. Always seeking to improve procedures and maintain efficiency and morale. 12. The field supervisor is responsible for these reports: ✓ Daily activity and manpower report. ✓ Completion of a daily work order report. ✓ Weekly activity report. ✓ Monthly progress report. ✓ Bi- monthly foreman performance review report • Weekly new -hired personnel evaluation report. 4917 West Melrose Ave. Los Angeles, California 90029 • Tel.: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 1 1 COME LAND MAINTENANCE CO. YrojcssionedAmt..orialtrePoice BONDED • INSURED • LICENSED WORKING FOREMAN DUTIES 1. Reports to the building Manager and the Come Land Maintenance Co. supervisor at the start of a shift. He receives instructions and reviews the shift's delegation of task details. 2. Responsible for assigning, routing, supervision and follow-up of special crews performing utility work, which can include such tasks as, waxing, window cleaning, etc. 3. Responsible for carrying out the training program of special crew-members. 4. Conducts training and instruction of Matron and porters. 5. Responsible for the care and use of all equipment, tools and materials. Ensures that all necessary materials and equipment are readily available. With the approval of the Building Manager conducts testing of new items and supplies for possible improvement of the service. 6. Spot checks crews and makes necessary corrections to their work methods. 7. Directly supervises any special work orders. In particular, he conducts lead work with the foreman to get the work done properly and on schedule. 8. Keeps in personal contact with the on-going work with numerous unscheduled tours throughout the building. 9. Submits to the Building Manager a weekly inspection summary of the job performance for each station. 10. Strives to improve procedures and maintain efficiency and morale. 11. Confers with the Come Land Maintenance Co. Operations Manager at the end of his p.m. shift, with the complete cleaning work orders. Completes the following reports: 1 Daily Activity and Manpower Report 1 Work Orders Completed Report 4917 West Melrose Ave., Los Angeles, California 90029 • Tel.: (323) 957-7715 (24Hrs.) Fax.: (323) 957-7709 COME LAND MAINTENANCE CO. QUALITY CONTROL PROGRAM BONDED • INSURED • LICENSED Come Land Maintenance Co. will establish a complete quality control program to assure that all the requirements of each contract are being fulfilled. The program shall include, but not be limited to the following: 1. An inspection system of all the services stated in the cleaning requirements. 2. A checklist used in inspecting contract performance during regularly scheduled or an unscheduled inspections. 3. The name of the individual who will perform the inspection. 4. The checklist shall include every area of the operation serviced by Come Land Maintenance Co. as well as every task required to be performed. 5. A system for identifying and correcting deficiencies in the quality of service before the level of performance becomes unacceptable. QUALITY CONTROL OBJECTIVES The primary objectives of this Quality Control Program are as follows: To provide a measure which will indicate the level of quality and degree of janitorial proficiency. To provide feedback in order to allow the necessary corrective action before it can become serious. To provide such a measure on a continuing basis as a vital ongoing management control. To provide quality assurance upon implementation of systems and workload revisions. To eliminate guesswork in determining the overall cleanliness on an area. To be able to document on a continuing basis, past performance, which is so vital in our industry. To provide a positive attitude for customer relations and communication. 4917 West Melrose Ave., Los Angeles, California 90029 • Tel.: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 COME LAND MAINTENANCE CO. _0 ee ona/Ania eaGJepuic� BONDED • INSURED • LICENSED 'QUALITY CONTROL PROCEDURE Observing and rating represents the most important single function in the Quality Control Plan. General Procedure: Select the buildings to be inspected each week (1/4 of the total). 2. Select days of the week and time of the day to make the inspection. 3. Observe and rate each factor that applies on the checklist. 4. Observe and rate the immediate prevailing condition. 5. Support all poor ratings with appropriate comments. 4917 West Melrose Ave., Los Angeles, California 90029 • Tel.: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 COME LAND MAINTENANCE CO. _OPojessionaGfaatioria Jeroith QUALITY CONTROL FORMS BONDED • INSURED • LICENSED The Quality Control Inspection Form grades the cleanliness of each major category by element (floors, walls, etc.). The total rating per category, therefore, reflects total cleanliness for that given area - i.e., (office area, restrooms, corridors, etc.). Each area element is rated "Good ", "Satisfactory", or "Unsatisfactory". The number has been predetermined and you simply enter this number under the column labeled Element Score. After entering each element score, the sum is entered under Area Score, thus giving the total quality level for the category. At the end of each control period, the control index is calculated. Separate indices will be computed for each category of control as well as a single index for the overall control. All inspection form sheets should be recorded and posted to the Account Performance Yearly Record Sheet in order to illustrate trends, period t� period. A sample control chart, (Yearly Record) is attached. Initially, the inspector fills in the information at the top of the form. Each element that is inspected is subjectively rated as "Good ", "Satisfactory", or "Unsatisfactory". However, the form uses a numeric points system to represent these ratings. Thus, all elements of an inspection can be summed up to give a quantified rating of a maintenance job. The inspector determines the category of the area to be inspected. and proceeds to rate each element of the area by circling the form's point rating as described above. This is the only subjective decision made in the rating process. The amounts of points allowed are dictated by the system. Once all defects have been noted and points entered, the numbers are added and placed in the area score square. The inspector follows the same procedure again for all remaining categories of the particular job. The total score is then derived by adding up all the numbers in the area score column which is entered at the bottom of the sheet in the box provided. At the end of the control period, the check sheets will be reviewed for evaluation of negative ratings. The overall quality control is elaborated on the Monthly Performance Report. This complete building report indicates the overall quality. It is compiled from all the individual inspection reports for each area. Average values for each component of the job are derived from this report. If for any reason the area being inspected does not have one of the elements listed, it is mandatory that the rater enters the score into the "good" column. Failure to enter the highest possible score for missing elements will result in erroneous ratings. The various forms are shown on the next pages. 4917 West Melrose Ave., Los Angeles, California 90029 • Tel: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 COME LAND MAINTENANCE CO. BONDED • INSURED • LICENSED CUSTODIAL, AREA SANITATION REPORT Maintenance Inspector: DI - Dirty DU - Dusty S - Smeared/Stained L Littered KEYS WX - Needs Wax CW - Cobwebs 0 - Organization R - Repair Needed Date of Inspection: WA - Needs Washing SV - Service Needed / - Acceptable ITEM I AREA I KEY I ITEM 1 AREA I KEY • Mirrors • Door Glass • Shelves • Tables • Furniture • Book Cases • Equipment • Desks • Waste Cans • Desk Lamps • Floors • Ash Trays • Radiators • Telephones { • Window Ledges • Chairs • Wood Trim • File Cabinets • Baseboards • Steps/stairs • Drinking FountainriCoolers • Handrails • Bulletin Boards • Pipes/ducts COMMENTS: 4917 West Melrose Ave., Los Angeles, California 90029 • Tel.: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 is COME LAND MAINTENANCE CO. � rzorurGAriizoiraGfer uico BONDED • INSURED • LICENSED WEEKLY INSPECTION REPORT - COMMON AREAS Maintenance Inspector: Date of Inspection: AREA POOR FAIR GOOD EXCELENT REMARKS FOLLOW UP • Lobby Area Glass, Metal Surfaces • Floor Appearance • Sweeping, Vacuuming • Corners • Dusting • Spot Cleaning • Fixtures • Water Fountains/Coolers • Walls, Doors • Floors, Carpet _ • Lights • Stairwells, Rails, Walls • Steps, Landings • High Dusting • Outside of Building, Sidewalks • Steps _ •Landings • Planter Area • Parking Lot • Rubbish Container • Janitorial Closet 4917 West Melrose Ave., Los Angeles, California 90029 • Tel.: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 F 1 1 • 1 " T • COME LAND MAINTENANCE CO. ..0.&yee4thaa/An&optaJ'eroith BONDED • INSURED • LICENSED SUPERVISOR'S CHECKLIST AND RRPORT Building: Date of Inspection: Location: Janitor: 4917 West Melrose Ave., Los Angeles, California 90029 • Tel.: (323) 957-7715 (24Hrs.) Fax.: (323) 957-7709 GOOD FAIR POOR .t l'EM • Floors - Look in corners & behind doors • Furniture - Desks, chairs, tables • Heat/Air Vents • Baseboard moldings • Window sills • Partitions - Inspect sides and tops • Supply closets • Wall spotting • Lobbies, hallways • Restrooms - Floors • Bowls - Look at base • Seats - Top and bottom • Towel dispensers - Look at tops • Soap dispensers • Sanitary napkin dispensers • Tiled walls • Mirrors • Partitions - Tops • All disposal cans • Water coolers 4917 West Melrose Ave., Los Angeles, California 90029 • Tel.: (323) 957-7715 (24Hrs.) Fax.: (323) 957-7709 COME LAND MAINTENANCE CO. 20 io. aV xrutvsiaLJeror,ce BONDED • INSURED • LICENSED RESTROOM MA1NTENANCF - SENIOR MANAGEMENT CHECKLIST AREA CHECKED GOOD FAIR POOR COMMENTS • Trash containers • Ceilings • Walls • Floors • Towel dispensers • Napkin dispensers • Soap dispensers • Tissue dispensers • Wash basins • Counters • Mirrors • Toilets • Urinals • Ashtrays • Floor area • Partitions • Air flow • Lighting Date: Time: 4917 West Melrose Ave., Los Angeles, California 90029 • Tel: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 ' COME LAND MAINTENANCE CO. fe s s- o n edge zn i to, ,th i jay. i e, BONDED • INSURED • LICENSED PERSONNEL AND SECURITY (BADGES & UNIFORMS) Come Land Maintenance Company will have all employees working in your facility in uniform. This includes shirts and picture identification. We are an independent contractor and all personnel employed by our company for your facility will be Come Land Maintenance Company employees. Our employees are screened for ability and moral character. We will however at your request, remove any employee from your facility that you are uncomfortable with. The work in your facility shall be performed only by permanent employees of Come Land Maintenance Company, carrying picture I.D. badges and only during specified working hours. Our employees shall be instructed as to your security procedures and will comply with them. Keys that are issued to your facility for our use shall be accounted for at all times. PROPOSAL TO PERFORM CUSTODIAL SERVICES Come Land Maintenance Company proposes to perform the custodial services as set forth. Having visited your facility, we have analyzed the specification and propose the following details. Our company fully intends to maintain and enhance the level of quality and cleanliness that is expected, which you deserve. We shall give ourselves enough lead time to order and deliver the tools, equipment and supplies which are needed for your facility so that we can be fully operational when our employees report for work. Additional supervision shall be in place to assure your satisfaction for a smooth transition of our service into an efficient operation. Come Land Maintenance Company is an Equal Opportunity Employer. 4917 West Melrose Ave., Los Angeles, California 90029 • Tel: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 I 's 11 f t T • A similar leave request to accommodate crises involving minor children, is to be recognized as necessary, in individual cases, and on the same basis as an unpaid I maternity leave. COME LAND MAINTENANCE CO. _.0"efessthatzGARyzortafavthe, BONDED • INSURED • LICENSED CHILD CARE POLICY Come Land Maintenance Company has long ago recognized the need for its employees to, at all times, be assured that minor children under their care are provided attention while parents are at the job sites. Whereas janitorial services are often night time or part-time work shifts, most clients and insurers prohibit min* ors from working or being on site during those hours. Since it is in the best interest of Come Land Maintenance Company to provide_a healthy working atmosphere for its people, operations management personnel, all project managers and supervisors are to maintain at least one referral phone number for child care referral services, such as babysitting, either through an outside agency or person, or if possible, from someone associated with people working at Come Land Maintenance company. Work schedules are to be rearranged on request, to accommodate emergency situations, such as illnesses, that may arise and in no even, shall such emergencies be used as ground for termination of employment. Matemity leaves are to be allowed for either involved person who can specify a reasonable time from a return to work subsequent to rearranging their living arrangements to accommodate the newborn. 1 Minor children are, at any rate, not permitted at Come Land Maintenance Company's job sites, except as allowed under applicable statues involving minor children. 4917 West Melrose Ave., Los Angeles, California 90029 • Tel.: (323) 957-7715 (24Hrs.) Fax.: (323) 957-7709 COME LAND MAINTENANCE CO. ...0o ssio garutorta/Jerurce BONDED • INSURED • LICENSED " QUALITY EXPERTS — SERVICE QUALITY " Our sales and management concepts completely commit all available resources to our client's facilities. The following Come Land principles are applied in every aspect of our operations. Reliability: Consistency of performance and dependability. Many of the factors promoting reliability are common to overall success. We employ back up systems and personnel to insure that an adequate supply of workers are available to complete the job. • Responsiveness: Willingness and readiness to perform services. Our managers, supervisors and all personnel are encouraged to work under a " Soul of Service ". We understand that our customers would not need our service, if they never had problems. We teach our personnel to understand and appreciate the term " Job Security". • Understanding: Knowing the customer's needs and requirements. We know how to listen at all times under any situation. Competence: Knowledge to perform. Our management team benefits from some of the most knowledgeable resources in the business. Our cleaning experience is unsurpassed! We are confident that there is no cleaning situation that we cannot manage. • Access: Approachability and ease of access to management. As owner and managers interact daily with customers and operations, phone calls are returned A.S.A.P. • Communication: Providing the customer with effective information. We retrieve a huge amount of information from our operations' personnel. We have a number of effective means for passing this information on to our customers. • Courtesy: Friendliness of personnel and ownership. Knowing how to handle complaints, we find answers, not excuses. We strive to be " peacemakers not troublemakers ". • Credibility: Trust and personal characteristics of personnel. We have experienced recruiters who ask pertinent questions, check references, and conduct background checks on all new hires. • Security: Safety, financial security, and confidentiality. " We do what we say!" 4917 West Melrose Ave., Los Angeles, California 90029 • Tel: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 COME LAND MAINTENANCE CO. O fdsioyzalcAiz&on iArtuic� BONDED • INSURED • LICENSED OUR COMMITMENT TO ALL OUR CLIENTS The main focus of our cleaning program in your facility will be to establish an obvious consistency in high- performance cleaning. You will quickly find our people to be hard working, efficient, energy- conscious, security- minded and honest. We Guarantee it!! Once you have entrusted your facility to us, we will utilize our expertise and experience to keep your daily "Involvement" with us to an absolute minimum. You can count on it !! DAY IN & DAY OUT, WE'LL BE MONITORING OUR PERFORMANCE !!! Periodic unscheduled daytime walk- through of your entire facility will be done, in addition to on- going, regular visits by our Field Supervisor or Operation Manager. Throughout our contract period, this type of "Self- appraisal" will lead to a consistently superior performance on our part and eliminate the need for any regular involvement (i.e. phone calls, meetings, etc.) on your part. If you have any questions concerning any part of our operations, please do call. We are more than willing to explain in detail any aspect of our service. We are ready and eager to place one of our best "Come Land Maintenance Co." cleaning teams into your facility. 4917 West Melrose Ave., Los Angeles, California 90029 • Tel.: (323) 957- 7715 (24Hrs.) Fax.: (323) 957 -7709 COME LAND MAINTENANCE CO. BONDED • INSURED • LICENSED CUSTOMER SERVICE For your convenience, we have established a separate private phone number direct to our Customer Service Department. If you need to know any information, need to schedule special service, or have any questions, we encourage you to use this number. * * * * * * * * * * * * ** *(323) 957 -7715 OR (714) 563- 2442 * * * * * * * * * * * * * * ** CUSTOMER SERVICE DIRECT TELEPHONE NUMBER Emergencies: After business hours and on weekends a professional answering service will answer your calls and contact the right personnel. This number is always staffed. We are Committed to providing you with a helpful and good Customer Service Department because we value your business. COMMUNICATIONS One of the most common and frequent complaints in our industry is lack of communication. COME LAND MAINTENANCE has studied this issue and developed several methods of communications. A. Our operations department personnel and supervisors are bi- lingual for your convenience. B. We maintain a log book at your designated area, in which you may leave correspondence for the cleaning staff. Each entry will be initialed and the book will be checked every day for any special instructions or requests. C. In order to find out how service is being performed, our customer service representative will make monthly calls. D. Customer service phone line is open 24 hours 7 days. E. Personnel carry pagers and are equipped with cellular phones. F. Monthly written reports and physical inspections are maintained on your account. 4917 West Melrose Ave., Los Angeles, California 90029 • Tel. (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 COME LAND MAINTENANCE CO. �i� essionu tAnito>YC Jef BONDED • INSURED • LICENSED EMERGENCY SERVICE In the event an emergency at your location should occur (flood, fire, property damage, etc.) Requiring clean up or other tasks, Come Land Maintenance Co., Inc. has personnel available 24 hours a day, seven days a week, at your direction, for a specified rate per man -hour. After Business hour and on weekends, you can call and contact right personnel at following numbers. Contact Person Telephone Number Pager Number 24 hr. Switch Board (323)957 -7715 Response all paging within 10 Minutes William Lee (323)957 -7715 _323)433 -8183 Jorge Carpio (323)957 -7715 (323)821 -0230 Linda Yu (323)957 -7715 (213)433 -5509 Steve Im (323)957 -7715 (310)582 -0926 Luciano Jung (323)957 -7715 (323)997 -5947 Response Time Response time for work requirements in dependent upon work priority and shall be in accordance with the following standards. Urgent work Normal Working Hours: Come Land available personnel to take action at the urgent, emergency work site within one (1) hour following notification by Municipal Court official. After Working Hours: Within two (2) hours. Emergency Work Type of Emergency Response Time Equipment Available Available Crew Size Person to Contact Pager Number Flood :water 1.5 hours Truck mount 15 Robert Sung 323-957 - Damage extraction 7715 Fire : 2 hours All required 15 William Lee 323-433 - Property equipment 8183 Damage Event Clean 1 hour All required 20 Jack Lee 323-957 - -Up Equipment 7715 Routine 1 hour All required 30 Luciano 323-957 - Work Equipment 7715 4917 West Melrose Ave., Los Angeles, California 90029 • Tel.: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 COME LAND MAINTENANCE CO. ssiorza4 awit,o >,aG terice BONDED • INSURED • LICENSED FOLLOW -UP PROCEDURE 1. The project Manager will refer to previous inspections and requirements in order to make out a work instruction (Daily Memo) 2. Supervisors will then proceed to make all necessary performance. After completion of the work, supervisor will report back to the Project Manager. 3. The Quality Control manager will reconfirm the accomplishments of the work and determine wether or not further action is necessary. Project Manager (Contract Manager) The Project Manager will provide access to and interaction with the client at all time. He shall provide overall management and coordination of all aspects of contract requirements. He will also consort with the clients for a monthly work performance evaluation report and submit it to the General Manager. Quality Control The Quality Control Manager will randomly inspect the premises weekly or monthly. In addition, he will make monthly work performance evaluation report and submit it to the Project Manager and General Manager. Supervisor The supervisor will check the working condition and follow-up items and confirm daily memos and submit to the Project Manager. Daily Meeting At 4:OOpm daily, General Manager will conduct a 30 minute meeting with Project Manager, Q.C. Manager and Supervisors for the purpose of discussing and confirming client's requirements, daily memos, inspections reports, follow -up items, etc. 4917 West Melrose Ave., Los Angeles, California 90029 • Tel: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 COME LAND MAINTENANCE CO. � 4thizaGG vutoy Afa iie, J CLIENTS FOLLOW -UP PROCEDURE BONDED • INSURED • LICENSED DAILY REPORT CONFIRM MEMOS BY SUPERVISOR PROJECT MANAGER DAILY MEETING SCHEDULES REQUIREMENTS & MATERIAL QUALITY CONTROL 5 R 24hrs EMERGENCY SERVICE WORK ORDERS SUPERVISOR FOLLOW -UP FOLLOW -UPS Q.C. INSPECTIONS TRAINING PROGRAM 4917 West Melrose Ave., Los Angeles, California 90029 • Tel.: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 COME LAND MAINTENANCE CO. _O ri izet4 ja utor itiore nice, BONDED • INSURED • LICENSED SPECIAL PROCEDURES 1. Turn off all designated lights. 2. Report any damage, breakage and plumbing problems to the building management personnel immediately. 3. Report to the building management personnel any evidence of security breach. 4. Secure all entry doors in conjunction with building's security requirements. 5. A log book is to be maintained at the receptionist desk and janitors are to check this book daily for special instructions and initial each entry. ADDITIONAL SERVICES OFFERED COME LAND MAINTENANCE CO. offers a wide spectrum of services in the janitorial, custodial, maintenance, and housekeeping industry. These services are available upon request and you have the option of separate invoicing or all included in your monthly cleaning fee. (Certain requirements apply). OUR SERVICES INCLUDE: Regardless the size of your facility or the size of your account, COME LAND MAINTENANCE CO. provides the same professional level of cleaning services to all of our clients. All of our services included; 1. Fully trained and experienced personnel 2. Daily Supervisor/Foreman. 3. All materials required for the performance of our services. 4. All employees are bonded. 5. Full liability; bonding; workmen's compensation insurance coverage. 6. Monitoring and inspections of your facilities. 7. Courteous and helpful customer service department. 4917 West Melrose Ave., Los Angeles, California 90029 • Tel.: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 COME LAND MAINTENANCE CO. Aso jepoeth BONDED • INSURED • LICENSED RESPONSE TO COMPLAINTS OR PROBLEMS " We want to be part of the solution, not part of the trouble. • When corrective actions do not meet customers' expectations or needs, the problem is exacerbated. We make our customers feel comfortable when they are making us aware of a problem. We strive not to be defensive. We want to be problem solvers not problems. • Corrective actions must meet the customer's expectations so the problem is neutralizeaL • Corrective actions should exceed customer expectations so that the problem is converted into a positive experience. Our main goal is to exceed customer expectations at every location. 4917 West Melrose Ave., Los Angeles, California 90029 • Tel.: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 COME LAND MAINTENANCE CO. .Opeces4ionaGG zopthAre.svic� BONDED • INSURED • LICENSED CLIENT REFERENCES 1. City of Claremont Address: 215 Cornell Ave., Claremont, CA 91711 4, Contact: Mr. Larry Wheaton Tel: (909) 399 -5431 "' Description of Service: Janitorial 2. Hughes Aircraft Research Laboratories Address: 3011 Malibu Canyon Rd., Malibu, CA 90265 Contact: Ms. Terry Araujo Tel: (310) 317 -5275 Description of Service: Janitorial 3. Amir Development Co. Address: 8730 Wilshire Blvd., Los Angeles, CA 90036 Contact: Mr. Bruce Flynn Tel: (310) 657 -8987 ext.11 Service: Janitorial 10/98 - Present 10/94 - Present .ss i Ark sue. ;. k c,`' 4. City of San Juan Capistrano Address: 215 Cornell Ave., Claremont, CA 91711 Contact: Mr. Larry Wheaton Tel: (909) 399 -5431 Description of Service: Janitorial 5. City of West Covina Address: 215 Cornell Ave., Claremont, CA 91711 Contact: Mr. Larry Wheaton Tel: (909) 399 -5431 Description of Service: Janitorial 2/94 - Present 7/03 - Present 1 /03 - Present 4917 West Melrose Ave., Los Angeles, California 90029 • Tel.: (323) 957 -7715 (24Hrs.) Fax.: (323) 957 -7709 CALUMET May 27, 2004 To Whom It May Concem: We have used the services of Frank Reyes and Dolores Reyes from Comeland Building Maintenance for over the past 5 years. They have always done a great job. They are prompt, courteous, hardworking and take pride in the job that they do. We would recommend them to anyone and hope to have a long standing working relationship with them in the years to come. Sincerely, y Calumet Photographic 1135 N. Highland Ave Hollywood, California 90038 Phone 323 -466 -1238 Fax 313-466 -4107 • Page 1 1j Children's institute International On the front line of child abuse prevention, treatment, research, training, and advocacy Raul E. Alvarado Chairman of the Board Lee D. Williams First Vice Chairman Charles P. Diamond Second Vice Chairman Tracey Gluck Treasurer Ronald S. Preissman Secretary Fitch Mattison Behr Richard L. Berger Mrs. Eunice Chesler The Honorable Ed Edelman Maria D. Hummer, Esq. David W. Keller Tom Keltner Mrs. Suzanne Lowe Mr. Barry Patmor e Mrs. Donald V. Petroni Steven H. Pokress Ms. Deborah Raffin Ronald J. Silverman Mrs. Daphne Edwards Ziman Ex Officio Members: Mrs. Hugh Evans President, The Colleagues Mrs. Scott Cook President, The C.H.I.P.S. Mrs. Barbara Devine President, Les Amies I Mary M. Emmons President and Chief Executive Officer Monday, May 03, 2004 To Whom It May Concern: I will like to send my appreciation to Eric from Come Land Maintenance Company. Eric has been a great help to me.. Eric has provided services for Children's _T,ustitute that goes beyond the call of duties: I will also like to thank his entire crew. Thank you for your support. Sincerely yours, Atel Louis Rodriguez Building Supervisor COLLEAGUE WANT CARE CENTER G MARSHALL RESOURCE LIBRARY 9 CORNELIUS B. PENBERTHY CHSLD STUDY CENTER Executive Offices: 711 South New Hampshire Avenue a Los Angeles, California 90005 G (213) 385 -5100 = Fax: (2i3) 383 -1820 BURTON E. GREEN CENTER 21810 Normandie Avenue 6 Torrance, California 90502 0 (310) 783 -4677 a Fax: (310) 783 -4676 JUL-16-2003 69:24 D 0 C $TAT£ OF CAUFORNIA -- YOUTH AND ADULT CORRECTIONAL AGENCY DEPARTMENT OF CORRECTIONS Region !11 Parole Outpatient Clinic 600 St, Paul Avenue, Suite 100 Los Angeles, California 90017 Telephone: 213 -977 -6810 Fax: 213 -977 -6855 July 16, 2003 Corne land Maintenance Company 4917 West Melrose Ave. Los Angeles, CA 90029 Via Fax: 323- 957 -7709 Attn: Linda Yu Customer Service Manager Dear Ms. Yu: 213 977 6655 P.01/81 Grey Dove Governor 1 would like to inform your office that we are very happy with Mr. Edgar Cruz and his crew in removing the spots and stains on our carpet. They deserve to be complimented for a "job well done". We are hoping to see our carpet spots and stain -free all the time. Sincerely yours, Avikke Bernie S. Corpuz Senior Medical Transcrib F DIVERSIFIED PRINTERS 7149946800 12/10 '03 17:17 N0.907 01/01 December 10, 2003 Attn: Linda Yu Comeland Maintenance Company 4917 W. Melrose Aveaitue Los Angeles, CA 90029 Re: Cleaning.Crew Dear Linda, l .am very pleased with our cleaning services we have received from Mr. & Mrs. GA. We have a great deal of compliments to give them. They work very hard to insure the place is very clean and they take great pride in their work perl rrnance. Thank you, t k Colette Beck Office Manager %YARN 7915 HASKELL AVE VAN NUYS, CA 91406 September 3, 2003 Mr. William Lee Come Land Maintenance Co. 4917 W. Melrose Ave. Los Angeles, CA 90029 Dear Mr. Lee, I am writing to you today to let you know how much the Management here at Warnaco appreciates the honesty and integrity, not to mention the work ethic of Adolfo Cardona. Just yesterday during his work routine he noticed a $50.00 bill in the trash of one of our employees. Adolfo had the decency of taking it straight to Maureen Nunez, Director of Pre - Production and informed her that he had found the money in a trashcan. Adolfo also took Maureen over to where he had found the money so that she could return the money to the employee the next morning. The employee, Maureen and I are very pleased that Adolfo had turned in the money. I would like to take this time to thank you and to commend Adolfo for the great job he has been doing for us over the past year and half. Albert Huerta Facilities Manager 818- 373 -4235 Phone 818- 373 -4698 Fax AI Huerta(u?warnaco.com T F STATE OF CALIFORNIA —YOUTH AND ADULT CORRECTIONAL AGENCY DEPARTMENT OF CORRECTIONS PAROLE & COMMUNITY SERVICES DIVISION INNER -CITY PAROLE COMPLEX 600 ST. PAUL AVENUE, 2ND FLOOR LOS ANGELES, CA 90017 (213) 580 -3142 } (213) 580 -3169 September 25, 2003 GRAY DAVIS, Governor Mr, William Lee Come Land Maintenance Company 4917 West Melrose Avenue Los Angeles, CA 90020 Mr. Lee: This letter is in regards to the janitorial service provided by your company to the 600 St. Paul Avenue, 2"d Floor complex. I felt compelled to write you in regard to the exceptional response and performance provided by your janitorial crew. I especially would like to acknowledge Mr. Edgar Cruz. I have personally met with Mr. Cruz on several occasions and have always found him to be extremely professional, courteous, and attentive to our needs. The quality of his work and that of the additional crew members has been and continues to be thorough and effective. Their duties are carried out in a professional, efficient and expedient manner. Mr. Cruz and all additional staff are an intricate part of this complex by maintaining our unit above standards and assisting whenever and wherever their assistance is needed. Above all, this is always carried out with a positive disposition. Thank you. Claudia M. Chavez Office Service Supervisor. Inner -City Parole Complex cc: Linda Yu Edgar Cruz RICHARD H. FEUILLE, JR., M.D. February 10, 2003 To Whom It May Concern: GLENDALE PEDIATRICS A PROFESSIONAL CORPORATION 1530 E. CHEVY CHASE DR. SUITE 101 GLENDALE, CALIFORNIA 91206 TEL (818) 246 -7260 FAX (818) 502 -9247 JENNIFER A. HARTSTEIN, M.D. ESTHER ARIATHURAI, M.D. Edgar Cruz has provided janitorial services for our medical practice since November 1, 2002. During that time, we have found Mr. Cruz to be professional, courteous and thorough. He pays attention to detail and takes pride in his work. He is very responsive to requests. and he is consistently interested in feedback on his janitorial . service performance. Mr. Cruz recently assisted us in vacating one of our auxiliary suites. He was prompt, conscientious and hard working. We feel that Edgar Cruz has an excellent work ethic and we highly recommend him as both a worker and a janitorial provider. Sincerely, Rich. d H. Feuille, Jr:, M.D. I"' Cath aker Offi ' e Manager April 18, 2003 To Whom It May Concern: I highly recommend Edgar and Norma Cruz for Medical Office Cleaning. I am pleased with the care and dedication they take in assuring we have a professional appearance for our patients. We are often required to work late and they accommodate their schedule to work around our hours. Edgar communicates well, making it very easy to express our company needs. The Cruz's make a great cleaning team! Sincerely eanine Doty, RN, BOCO Owner 6"V 243 -1318 818/24.3-1700 V r W -J A LJ -J A W O. m t r• Tt T f' 4 April 25, 2002 Ms. Joann Kim Come Land Maintenance 4917 Melrose Avenue Los Angeles, CA 90029 Dear Joann: I am pleased to be able to write to you to commend Eric and his crew from Comeland Maintenance for the excellent work they have been doing at Educational Insights, Inc. After some of the problems that existed with previous custodial companies we contracted with, I had my doubts as to whether an acceptable level of service could ever be attained. I ani happy to say that since beginning service in February of this year, Comeland has met all my expectations. I find your staff to be professional and responsive which makes them a pleasure to work with. Martell Chubbs Facilities Administrator 18730 S. Wilmington Avenue, Rancho Dominguez, CA 90220 • 800.933.3277 • fax 310.884.2013 • www.educationalnsights.com 1 Aug 16 02 CS:45a NavCom De =rise Dokko, Elsie From: Waller, Marlene Sent: Thursday, August 15, 2002 2:24 PM To: Dokko, Elsie; Dokko, Elsie Subject: Clearing Crew G764425472 Just wante-d to let you know that in all the years I've e„n e here, no one has ever done such a Sink in the board room like this cleaning crew did last night. I didn't even ask these people to clean it and 1 carne in this morning and couldn't believe how - was. Just had to let you knout. Marlene p.1 great job of cleaning the little clean and bright and shiny it Buena Park pm. Yard 71.1:714-- 562 -3 69 AUG 21'0? • 9 38 No .002 P.01 r? .O: Public Works FAX Total pages including cover: CO: ELAND Maintenance Company FAX# (323) 957 ..7709 ATTN: Linda Yu FROM: David Pasiiias Facility Maintenance Superintendent City of Buena Park FAX# (714) 562,-3669 SUM: Performance Feedback Buena Park P.W. Yard ID :714 -562 -37 66 3 `- ` RUG 91'02 9:39 No . Cl{?2 P.09 Pasiilia, David S m: Subject; R24.z,Loufk'• T1ra. 3 -sd y, August :PasiiThs, Davit RE; ,1 o(%aw -up 5 , 20() 8 :35 -fit David, Jtus# want to say thank you, I've Oen.with the oily for 20 year; and ( cant rrm rn, sr the Iasi t ;inr { saw Our bathroom 5o dean. !went in, the hoar and fittings were shining the crrsv did are axe {lent job :thanks to aft of you.l r crigi ^al Message---- - Prom: Pasillas, David Stmt.: Thursday, August 15, 2002 7 ;19 AM To Ruiz, Louie Subt th Follow -up Hello Louie, Got your call ye$tetday, but missed you when you went out to lunch. How can 1 assist? May 7, 2001 Comeland Maintenance Company 4917 W. Melrose Ave. Los Angeles, California 90029 Attention: William Lee Subject: Employee Recognition Dear Mr. Lee, The City of Azusa and Comeland Maintenance Company (CMC) is approaching its one year anniversary in regards to janitorial services. My retirement departure is scheduled for July 4, 2001and I would like to take this opportunity to express my appreciation for excellent service to the following individuals who have made this possible. Linda Yu is without a doubt, one of the most pleasant individuals to work with.. She has responded to each one of our request without hesitation and a successful completion. Like clockwork, she sends us a monthly calendar for window cleaning. She has made the arrangements for ordering supplies virtually simple.. Her participation in our monthly walk- through, leaves me confident in that any concerns will be taken care of in a most urgent fashion. During the transformation period between our old contractor and CMC, I was not sure what to expect. Linda Yu was the individual who made this transformation successful in a matter of two months and I might add, without much pain to me. She took some complaints from a building with high concerns (Senior Center) but since, this building has been content. Edward Kim is a passive gentleman who performs his work with in a calm control manner. I was surprised to find out that he performs his own inspection the day or morning before our scheduled monthly walk - through. I rest assure that if there's a problem, he will see to it that the problem will not exist the following day and the problem will not exist again. I do not know when he sleeps, because he is there to supervise the work crew and if needed, he is available during the day. I can honestly say that the near to non - existing complaints and the excellent service the City of Azusa has been receiving is due to Linda Yu and Edward Kim. Sincerely yours, uie uie H. Pedroza Jr� Superintendent of Public Works HANKEY INVESTMENT COM PANY,L. P. 4751 WILSHIRE BOULEVARD, SUITE 110 • LOS ANGELES, CA 90010 • PHONE. (323) 692 -4020 • FAX. (323) 692 -8880 August 15, 2001 Ms. Joann Kini Come Land Maintenance Co. 4917 West Melrose Ave. Los Angeles, CA. 90029 Dear Joann: I am writing today to say how pleased I am since we have made the switch to your company with our two buildings at 4751 Wilshire and 4727 Wilshire. All the promises that you had made to improve the level of service have been kept, and things have gotten to the point that I simply never hear about janitorial problems anymore. Even the building owners have commented on the improvements that they have seen. In addition to that, all of your staff is a.pleasure to work with, and are very quick to answer any requests that we may make. We look forward to a long and good business relationship. Sincerely, I ' Jim Goetsch f ' Property Manager LABORATORIES December 16, 1999 Mr. William Lee Come Land Maintenance Co. 4917 W Melrose Ave. Los Angeles, CA 90029 Dear Mr. Lee: It is with great pleasure that I write this letter to commend Steve Yim and the janitorial employees who work at HRL Laboratories. Since the beginning of the contract on October 1, 1994, we have been extremely satisfied with the work performed by your staff. They are conscientious, harding working and take great pride in their work. I have been very fortunate to have Steve Yim as a Supervisor. He is always willing to go the extra mile to satisfy lab personnel. I have received several letters of appreciation from HRL employees who have written to thank Steve and the janitorial crew fora job well done. In addition to his superior supervisory skills, Steve is always enthusiastic to find new cleaning products which wiii enhance the appearance of the Facility and will also reduce janitorial cleaning costs. For the past year, we have been using new products which have helped reduce janitorial supply costs by $9,000.00. HRL Laboratories, LLC 3011 Malibu Canyon Road • Malibu, CA 90265 -4799 Phone: (310) 317 -5000 • Fax: (310) 317 -5483 Please relay my appreciation to Mr. Yim and his janitorial crew for always doing their best. Heres wishing you and the HRL Laboratories janitorial crew a very happy New Year. Sincerely, aC-Ce-y-D Theresa A. Araujo Facilities Engineer Maintenance Supervisor Cc: Dale Sipma, Manager Facilities Department Lynn Jones, Purchasing Agent Purchasing Department 09105 (2003 2:35pm TO :LINDA YU i+ax:323451 -7709 Voice; 323957 -7715 FrOm ;CURT ROBERTS fat s26-939.8631 Voice: 626 - 9398458 COME LAND MA1NTANC)~ CO. CITY OF UTAST COVINA M1 a Sage: Linda, Looks like your people get a happy face for a change. Some people do see the difference. Curt urns Roberts rom: Shannon Yauchzee ant: Friday, September 05, 2003 9 ;40 AM o: Pam Perkins; Curtis Roberts :c: Gorky King ubject: RE: The Cleaning Lady Mks for the input. Original Messages From Pam Perkins Sent: Friday, September 05, 2003 9;29 AM To: Curtis Roberts Cc: Corky King; Shannon Yauchzee Subject: The Cleaning lady Kurt, 1 just wanted to let you know what a terrific job the new cleaning lady is doing. I have been meaning to tell you for quite a while and just haven't gotten around to it. She does a great job and I never see her slacking off. it really makes' you realize what a poor job the previous cleaners were doing. i've been with the City since 1986 and she does the best by far of all the custodians I've seen come and go. I've also*See her husband around City Hall and he always seems to be busy as well. I see them here_ early in the morning and in the evening when I'm leaving for the day, so I'm sure they put in some long hours. Several people in our Department, including our Director, have made comments about what an effort she puts out. • Please let•the company they work for know how pleased we are with their work. 1._. er,matnnss knr, v that I noticed a ciood job being. don. Lot An_ J.- OtW 01 6- 151 \/ott Je &r1 er tAiorev_ i e auTy OE Vei11O✓1 A 140 E'u.0 \leery moose -6 A -ss►s� 4w♦ 2 ; °1),) 04a Att OvvtptOyeeS 0YN s, ? v a o v eimpt O y es OA • ,io(.a vAct v ee,O/ e tWt lour 4e_ 5::.tnliu� s 6e, -11-N6/2. 014y Loo n .2 koLA) YA u0 pert e-nee c6e5 v AveV l p&Y\d 9 e Lye. wit. Atv_ V\ m : ? ID • co tnkvtr ct *Get e WILL- \\11- \(\e'"le . 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Yard ID:714-562-3669 AUG 21'02 9:38 No .002 P.01 TO Public Works FAX Total pages including cover:/ COMELAND Maintenance Company FAX# (323) 957.4709 ATTh: Linda Yu FROM: David Pasilles Facility Maintenance Superintendent City of Buena. Park MX# (714) 5623669 SUM; Perfo-rmance Feedback Buena Park PALI. Yard ID:714-562-3669 Pas ill-asi David ,4At2=0.Wwisalgo=a=ssoativ.Ver.ogna=clossrm AUG 21'02 9:39 No.002 P.02 ,Trorn: Sent: 1713:ursday, August 15, 2o(n? 8:35 _9614 7-01 Pasifras, 2)av Subject; 'RE ; yotrow-up David, Jut want to say thank you, I've Oen.wtth the oily for 20 years and 1 can't remember the last time 1 aaw our bathroom So clean, I went In, the floor and fltungs were shining the crew did an excellent job thanks to 011 of you.' ----Orictirlal Message-- • Prom: Paills, IDEvid SettIt Thursday, Augutt 15, 2002 719 AM Tv: Ruiz, Louie Stibjed: Follow-up • Hello Louie, Got your cell yeeterdey, but missed you when you went out to lunoh. Row can 1 assist? J 09105r2003 2:35pm To :LINDA YU Fax :323 - 957.7709 *fa: 323-957-7715 Fr'Om :CURT ROBERTS Fat 628-939-8631 VOiGe: 520 - 939.845-8 Rio. of pages:' COME LAND MA;t4TANCE CO. CITY OF WEST COVVINA Mes5c ge :Linda, Looks like your people get a happy face for a change, Some people do see the difference. Curt ;urns Robarts From: Shannon Yauchzee Sent: Friday, September 05, 2003 9:40 AM To: Pam Perkins; Curtis Roberts ^c: Corky King Subject: RE: The Cleaning Lady auks for the input. t ----- Originai Message — From: Pam Perkins Sent: Friday, September 05, 2003 9;29 AM To: Curtis Roberts Cc: Corky King; Shannon Yauchzee Subject The Cleaning Lady Kurt, 1 just wanted to let you know what a terrific job the new cleaning lady is doing. I have been meaning to tell you for quite a while and just haven't gotten around to it. She does a great job and I never sea her slacking off. It really makes you realize what a poor job the previous cleaners were doing. I've been with the City since 99 far and she does the best by far of all the custodians 1've sewn come and go. I've also see her husband around City Hall and he always seems to be busy as well. I see them here.early in the morning and in the evening when rm leaving for the day, so I'm sure they put in some long hours. Several people in our Department, including our Director, have made comments about what an effort she puts out. Please let the company they work for know how pleased we are with their work ich+ eru- Aanns+ knris- V thcsi 1 notickd a Good lob being done. a. May 7, 2001 Comeland Maintenance Company 4917 W. Melrose Ave. Los Angeles, California 90029 Attention: William Lee • Subject: Employee Recognition Dear Mr. Lee, The City of Azusa and Comeland Maintenance Company (CMC) is approaching its one year anniversary in regards to janitorial services. My retirement departure is scheduled for July 4, 2001 and I would like to take this opportunity to express my appreciation for excellent service to the following individuals who have made this possible. Linda Yu is without a doubt, one of the most pleasant individuals to work with.. She has responded to each one of our request without hesitation and a successful completion. Like clock work, she sends us a monthly calendar for window cleaning. She has made the arrangements for ordering supplies virtually simple. Her participation in our monthly walk- through, leaves me confident in that any concerns will be taken care of in a most urgent fashion: During the transformation period between our old contractor and CMC, I was not sure what to expect. Linda Yu was the individual who made this transformation successful in a matter of two months and 1 might add, without much pain to me. She took some complaints from a building with high concerns (Senior Center) but since, this building has been content. Edward Kim is a passive gentleman who performs his work with in a calm control manner. I was surprised to find out that he performs his own inspection the day or morning before our scheduled monthly walk - through. I rest assure that if there's a problem, he will see to it that the problem will not exist the following day and the problem will not exist again. I do not know when he sleeps, because he is there to supervise the work crew and if needed, he is available during the day. can honestly say that the near to non- existing complaints and the excellent service the City of Azusa has been receiving is due to tinda Yu and Edward Kim. Sincerely yours, uie . Pedroza Jr� Superintendent of Public Works EXHIBIT 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 EXHIBIT B INSURANCE SCHEDULE Come Land shall provide proof of insurance, including a standard certificate of insurance, in at least the following amounts and coverage (combined single limit permitted): I. Coverage and Limits Hazards Automobile Liability Owned Automobiles Hired Automobiles Non- Owned Automobiles Workers' Compensation Employers' Liability II. Liability Bodily Injury Property Damage Each Person Each Accident Each Accident $ 500,000 $ 500,000 $ 500,000 $ Statutory $1,000,000 per employer General Liability Premises Operations Elevators (if applicable) Independent Contractors Products - Completed Operations Contractual Liability Umbrella Liability $1,000,000 $1,000,000 $1,000,000 $1,000,000 $1,000,000 $1,000,000 $2,000 000 $1,000,000 $1,000,000 $1,000,000 $2,000,000 $2,000,000 $2,000,000 $2,000,000 $2,000,000 $2,000,000 $2,000,000 $ 500,000 $ 500,000 $ 500,000 $1,000,000 $1,000,000 $1,000,000 $1,000,000 $1,000,000 $1,000,000 $2,000,000 a. The general liability policy shall contain the following special endorsements which shall be noted on or attached to the standard certificate of insurance: b. 1. An endorsement naming the City of Vernon, its officers, and employees as additional insureds under the policy. 2. An endorsement providing the City of Vernon thirty (30) days notice of cancellation or material reduction of coverage. 3. An endorsement providing coverage for all operations under this Agreement. 4. Such other endorsement as may be required by City. In addition to the above, the Consultant shall provide such further proof of insurance documentation as the City deems necessary. EXHIBIT SUPPORTING DOCUMENTS COMMUNITY SERVICES & WATER DEPARTMENT OFFICE MEMORANDUM TO: Bruce V, Malkenhorst, City Administrator FROM: Samuel Kevin Wilson, Director of Community Services & Water DATE: August 4, 2004 SUBJECT: AGREEMENT FOR JANITORIAL SERVICES FOR CITY HALL AND RELATED FACILITIES On June 29, 2004 the Community Services & Water Department received bid proposals from A to Z Building Maintenance, Bell Building Maintenance, Come Land Maintenance, CAM Services and Coastal Building Services relating to the Request for Proposals for Janitorial Services. The bid results are as follows: • A to Z • Bell Building Maintenance • Come Land Maintenance • CAM Services • Coastal Building Services $6,354.00 per -month $6,890.00 per -month $6,988.20 per-month $9,892.00 per -month $10,017.00 per -month A to Z's bid of $6,354.00 was the lowest of the five bidders; however, in a detailed review of the five proposals it appeared that A to Z and Come Land had more to offer in teens of staffing functions and scope of work. Bell Building was excluded from consideration due to poor reviews from their references. Both firms, A to Z and Come Land, were asked to give an oral presentation to give the City a more detailed perspective as to the services they provide and how they may be of benefit to the City. At the conclusion of the oral interviews it was the opinion of staff that Come Land's overall bid package is exceptionally comprehensive in terms of its construction and presentation. In it, Come Land provides an overview of its quality control plan, supervision procedures, inspection process, environmental program, supplies and equipment, supply pricing, references and letters of recommendation. In addition, Come Land's oral presentation clearly indicated that they had a significant advantage over A to Z with regard to experience and support functions. In terms of references, Come Land received high praise from its current and past clients. In conclusion, the selection of a janitorial firm was reviewed based on both quality and price. In final review, Come Land's bid is slightly higher than that ofA to Z and Bell; however, their proposal is more detailed oriented in scope of work to be performed and company qualifications. In addition, Come Land has been in the janitorial business for thirty years and currently contracts with ten cities and has over two hundred and fifty employees. Their vast experience in working with cities has enabled them to better understand the logistical functions associated with providing service in a public agency environment. In reviewing current and past work performed by the City's current janitorial firm, Grace Building Maintenance, it appears their overall work has been substandard and it would be my recommendation to terminate the agreement with them. According to the current agreement, the City can terminate without cause on thirty days written notice to Grace. It is my recommendation that the City Attorney's office be authorized to prepare an agreement to provide janitorial services with Come Land Maintenance. Upon approval of the Come Land agreement the existing agreement with Grace will be terminated. Please advise when time permits. SKW/sr Enclosures 2 FACILITY PROPOSED BIDDING SCHEDULE CITY OF VERNON CITY HALL AND RELATED FACILITIES City Hall Basement City Hall First Floor AREA IN SQUARE FEET 5,250 City Hall Second Floor City Hall Third Floor Petrelli. Building Light and Power Trailer —1 9,800 27,600 9,250 4,105 4,590 Trailer — 2 660 MONTHLY COST $ 422.00 $ 1035.00 $ 1436.00 $ 507..00 $ 316.00 $ 422.00 Leona Building 660 Business Development Center — First Floor Business Development Center - Second Floor 3,932 20,000 105.00 105.00 $ 316.00 20,000 845.00 TOTAL COST PER MONTH 845.00 $ 6354.00 Submitted by: A '10 Z BUILDING MAINTENANCE GROUP, INC. Address: 5154 SEPUL BL . SHERMAN OAKS, CA 91403 Signature: %/ MISCELLANEOUS JANITORIAL SERVICES (Not Additional Cost Items) 1) FLOORING: Strip and apply four (4) coats of floor finish to flooring. • 11 EM 1: Ceramic Tile: • • 11'EM 2: Vinyl Tile: 11. M 3: Rubber Tile: Cost Per Quarter Per Square Foot: 0.11 Cost Per Quarter Per Square Foot: 0.11 Cost Per Quarter Per Square Foot: 0.11 PETRELLI LOADING AREAS: (Includes platforms and docks) • TTEM 1: Wet mop or scrub platforms and docks and reapply cement sealer to all cement flooring. Cost Per Quarter Per Square Foot:0.135 PROPOSED BIDDING SCHEDULE CITY OF VERNON CITY HALL AND RELATED FACILITIES FACILITY AREA IN SQUARE FEET MONTHLY COST City Hall Basement 5,250 $ 750.00 City Hall First Floor 9,800 $ 1,125.00 City Hall Second Floor 27,600 $ 1, 7 5 0.00 City Hall Third Floor 9,250 $ 650.00 Petrelli. Building 4,105 $ 413.00 Light and Power 4,590 $ 413.00 Trailer —1 660 $ 13 8.0 0 Trailer — 2 660 $ 13 8.0 0 Leonis Building 3,932 $ 413.00 Business Development Center — First Floor 20,000 $ 550.00 Business Development Center — Second Floor 20,000 $ 55 0.0 0 TOTAL COST PER MONTH $ 6,890.00 Submittedby: Bell Building Maintenance Co. 15501 San Fernando Mission Blvd. Suite 103 Address: Mission Hills, Ca 91349 Signatur MISCELLANEOUS JANITORIAL SERVICES (Not Additional Cost Items) 1) FLOORING: Strip and apply four (4) coats of floor finish to flooring. • ITEM 1: Ceramic Tile: • ITEM 2: Vinyl Tile: • ITEM 3: Rubber Tile: Cost Per Quarter Per Square Foot: $ 0.12 Cost Per Quarter Per Square Foot: $ 0.0 9 Cost Per Quarter Per Square Foot: $ 0.09 2) PETRELLI LOADING AREAS: (Includes platforms and docks) • ITEM 1: Wet mop or scrub platforms and docks and reapply cement sealer to all cement flooring. Cost Per Quarter Per Square Foot: $ 0.17 1, FACILITY PROPOSED BIDDING SCHEDULE CITY OF VERNON CITY HALL AND RELATED FACILITIES City Hall Basement City Hall First Floor AREA IN SQUARE FEET 5,250 City Hall Second Floor City Hall Third Floor Petrelli. Building Light and Power Trailer —1 9,800 MONTHLY COST $ 3E 27,600 9,250 4,105 4,590 Trailer — 2 660 Leonis Building 660 Business Development Center — First Floor Business Development Center — Second Floor 3,932 20,000 $/b56 $ 5-SS $ 34.40 $34,7.is $ /31 $ /3-Z $ 3/4, bo $ /300 $ 20,000 /300 TOTAL COST PER MONTH Steed by: $ 69(5'8.av Ct'•e LAND klila-t. o©.i /NC. 143/7 Address: .) M EGRX - ,ii / Lr4, M Signature: MISCELLANEOUS JANITORIAL SERVICES (Not Additional Cost Items) 1) FLOORING: Strip and apply four (4) coats of floor finish to flooring. • ITEM 1: Ceramic Tile: • ITEM 2: Vinyl Tile: • ITEM 3: Rubber Tile: Cost Per Quarter Per Square Foot: D • 10 Cost Per Quarter Per Square Foot: J O • l O Cost Per. Quarter Per Square Foot: 2) PETRELLI LOADING AREAS: (Includes platforms and docks) • HEM 1: Wet mop or scrub platforms and docks and reapply cement sealer to all cement flooring. 0 0.10 Cost Per Quarter Per Square Foot: # 0 • /6— PROPOSED BIDDING SCHEDULE CITY OF VERNON CITY HALL AND RELATED FACILITIES FACILITY City Hall Basement AREA IN SQUARE FEET MONTHLY COST City Hall First Floor 5,250 $ 1,210.00 City Hall Second Floor City Hall Third Floor 9,800 27,600 $ 1,806.00 $ 3,115.00 9,250 Petrelli. Building 4,105 $ 1,032.00 $ 645.00 Light and Power Trailer —1 4,590 Trailer — 2 660 $ 516.00 $ 178.50 Leonis Building 660 $ 178.50 Business Development Center — First Floor Business Development Center — Second Floor 3,932 20,000 20,000 Uo®on Area Oaly Common Area Only 337.00 437.00 437.00 TOTAL COST PER MONTH $ 9,892.00 Submitted by: be Reisch, CAM SERVICES Address: 5664 Se1D rain Drive, Oulcver City, CA 90230 Signature: MISCELLANEOUS JANITORIAL SERVICES (Not Additional Cost Items) 1) FLOORING: Strip and apply four (4) coats of floor finish to flooring. • ITEM 1: Ceramic Tile: • ITEM 2: Vinyl Tile: • ITEM 3: Rubber Tile: Cost Per Quarter Per Square Foot: $0.15 Cost Per Quarter Per Square Foot: $0.20 Cost Per Quarter Per Square Foot: $°'20 2) PETRELLI LOADING AREAS: (Includes platforms and docks) • ITEM 1: Wet mop or scrub platforms and docks and reapply cement sealer to all cement flooring. Cost Per Quarter Per Square Foot: $0.20 CONTRACT MAINTENANCE AGREEMENT This agreement shall commence: 2004 FEE: FREQUENCY: TERM: PAYMENT TE $10,017.00 per month Five times per week or different, as noted 12 months Net 30 from date of invoice The customer will pay Coastal B The fee represents all wages, Ilea Health and welfare and supervisi interest of 15% per annum from payment, customer agrees to pay reasonable as Attorney's fees and a This quotation is based on present or additional Federal, State or M insurance charges or operating cost our charge be adjusted accordingly. additional terms of twelve c current Term, unless and un the other party 30 days prior ervices, Inc. at the fee agreed upon above. equipment, payroll taxes, insurance, after 30 (thirty) days will bear an In the event of default on s the Court may adjudge s, related fringe and operating costs. If new xes are levied affecting payroll, or if roar • that event, we will request that 11 automatic • fly renew itself for r mon ~ ; at the expiration of any then provides written notice of cancellation to of any current Term. Either party may cancel this contract with a written 30 days notice Services will not be performed on legal holidays except on a separately negotiated price for special holiday services. All California State laws will apply to this agreement. Approved and accepted: COASTAL BUILDING SERVICES, INC: Date: CITY OF VERNON: Date: 3 4 5 6 7 8 agreement of the parties. Grace represents that in entering into this Agreement, it has not relied on any previous representations or understandings of any kind or nature. 21. Benefit of Agreement. This Agreement shall bind and benefit the parties hereto and their heirs, successors, and permitted assigns. 22. Termination. This Agreement may be terminated by the City without cause on thirty (30) days written notice to Grace. Grace 9 shall be entitled to the compensation earned by it prior to the date of 10 the termination notice, computed pro rata up to and including that 11 date, plus compensation for work performed during the thirty -day notice 12 period and authorized in the termination notice. Grace may terminate 13 this Agreement on twenty (20) days written notice to the City if the 14 City fails to pay Grace's invoice within forty -five (45) days of 15 receipt by City; provided, that the Agreement shall not be terminated 16 if the City issues payment within said twenty -day notice period. 17 23. Amendments. Except as may otherwise be specifically 18 provided herein, this Agreement may be modified or amended only by a 19 written document executed by both Grace and the City and approved as to 20 form by the City Attorney. 21 24. Forum Selection. Any action brought relating to this 22 Agreement shall be brought and held exclusively in a State Court in the 23 County of Los Angeles, California. 24 25. Recitals. All recitals are incorporated by reference. 25 26. Waiver. Any waiver at any time by either party of its 26 rights with respect to a default under this Agreement, or with respect ?7 to any other matters arising in connection with this. Agreement, shall !8 not be deemed a waiver with respect to subsequent default or other oZg CITY OF VERNON COMMUNITY SERVICES DEPARTMENT AGREEMENT CHANGE ORDER NO. 5 SUPPLEMENT NO. SHEET 1 OF 1 SHEETS PROJECT: Janitorial Services for City Hall and Related Facilities PURCHASE ORDER NO. 10644 TO: Come Land Maintenance Service Co., Inc. CONTRACTOR REQUESTED BY: Contractor You are hereby directed to make the herein described changes from the original scope of work of this agreement. CHANGE IN PLANS • Deduct $153.00 per month due to the Light & Power Department performing the floor stripping and waxing services in- house. The effective date for Change Order No. 5 is February 16, 2006. Contract Amount (Base Bid) Amount of this Change Order Amount of Previous Change Orders to Monthly Costs Total Change Orders Modified Monthly Contract Amount By reason of this order the time of completion will be adjusted as follows: Approved: N/A Acting City Clerk We, the undersigned Contractor, have given careful consideration to the change proposed and hereby agree, if this proposal is approved that we will provide all equipment, furnish all materials, except as may otherwise be noted above, and perform all services necessary for the work above specified, and will accept as full payment therefor the prices shown above. Accepted: Date: 4 4)- i /P Le Contractor: Monthly Billing Rate $ 6,988.20 $ (- 153.00) $ 3,262.40 $ 3,109.40 $ 10,097.60 Date: fi I�1 NL By: Yu.Nd dares Title: (��i'ltie av4 w,ihf . b /V1. c: Project Engineer /Project File /Contractor /Purchasing cc'd COMMUNITY SERVICES & WATER DEPARTMENT OFFICE MEMORANDUM 1.y._ TO: Bruce V. Malkenhorst Jr., Acting City Clerk FROM: Samuel Kevin Wilso0Director of Community Services & Water DATE: March 20, 2006 L#'s .S i6 SUBJECT: Comeland Maintenance — Change Order Request A ppeo va —n Fc5122/4 As you are aware, the 5001 Soto Street Building and related trailer facilities are no longer in need of janitorial services. Come Land Maintenance was advised in advance to discontinue cleaning the facilities to insure no additional costs are incurred. A change order in the amount of $1,651.00 per - month has been attached for your review. The new monthly charge for janitorial services will be SKW /sr Enclosure F:\Scon\My DocumenlsUanRvial Services \Come Land \Comeland Change Order Requestdoc3.doc CITY OF VERNON COMMUNITY SERVICES DEPARTMENT AGREEMENT CHANGE ORDER NO. 6 SUPPLEMENT NO. SHEET 1 OF 1 SHEETS PROJECT: Janitorial Services for City Hall and Related Facilities PURCHASE ORDER NO. 10644 TO: Come Land Maintenance Service Co., Inc. CONTRACTOR REQUESTED BY: Contractor You are hereby directed to make the herein described changes from the original scope of work of this agreement. CHANGE IN PLANS • Deduct $1,651.00 per month — MGS Building and Construction Trailers are no longer in need of janitorial services. The effective date for Change Order No. 6 is February 16, 2006. Contract Amount (Base Bid) Amount of this Change Order Amount of Previous Change Orders to Monthly Costs Total Change Orders Modified Monthly Contract Amount $ 1,458.40 $ 8,446.60 Monthly Billing Rate $ 6,988.20 $ (- 1,651.00) $ (- 153.00) By reason of this order the time of completion will be adjusted as follows N/A Approved: Acting City Clerk We, the undersigned Contractor, hav- : -n careful consideration to the change proposed and hereby agree, if this proposal is app oved that we will provide all equipment, furnish all materials, except as may otherwise be noted above, and perform all services necessary for the work above specified, and will accept as full payment therefor the prices shown above. Date: j.. Accepted: Date: 1/3 /0 Le By: Awe c: Project Engineer /Project File /Contractor /Purchasing Contractor: Title: r cc clzsfrt, COMMUNITY SERVICES & WATER DEPARTMENT OFFICE MEMORANDUM q)7,.. TO: Bruce V. Malkenhorst Jr., Acting City Clerk FROM: Samuel Kevin Wilson, irector of Community Services & Water DATE: March 20, 2006 SUBJECT: Comeland Maintenance — Change Order Request FF S12 2/ As you are aware, the 5001 Soto Street Building and related trailer facilities are no longer in need of janitorial services. Come Land Maintenance was advised in advance to discontinue cleaning the facilities to insure no additional costs are incurred. A change order in the amount of $1,651.00 per - month has been attached for your review. The new monthly charge for janitorial services will be .. LLif. o SKW /sr Enclosure F:\Scott\My DocumentsUanitrial Services \Come Land\Comeland Change Order Requestdoc3.doc